chanur
Premium
join:2001-02-26
Colorado Springs, CO
| Re: Never had Sprint, but Sprint's Nextel blows I had and liked Sprint until the Nextel merger.
Without a doubt customer service crashed after that point, and walking into a Sprint/Nextel storefront started feeling like walking into a car dealership... they even had the 3 levels of warranty coverage they tried to stuff down your throat.
I dropped them mid contract and paid my termination fee's, and it was the best decision I have made cell phone wise in a long time.
I'm certain some brain in a suit thought of this wonderful idea as another cost cutting measure. Some part of me hopes he has his walking papers, but on the other hand the customers that are being dropped are actually benefiting, so who knows?
All in all I'm enjoying the public relations disaster they have made for themselves. |
