AricBrown
join:2002-12-11
Amarillo, TX
 ·Cox HSI
| Screwed up Sprint
I use sprint but I plan on dumping them after my contract runs out. I have had them for 8 years and I am tired of the screw ups, yes they fix it after I call. For instance my latest contract came because I decided to add a line for my daughter and said what the hell I'll get a new phone. So I called up before I got the new phone negotiated a good deal. I said I don't use internet that much so how about a $5.00 dollars for the data plan. She said ok. I went in bought a new Fusic phone. Started using the data got my first bill and they had $70 worth of data usage. I called back and said hey I had a $5.00 data plan, the CSR said that was for the vision plan not the new Power vision plan that the Fusic uses. WTF? in my city they don't have EVDO so the same speed on old phone and new phone yet they want to charge me $20 for that. |
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Cogdis
join:2007-03-26
Floral Park, NY
 ·Verizon FIOS
·RoadRunner Cable
 ·Teleblend
·ViaTalk
| AricBrown they tried doing that to me too! I was paying $10 for vision for more than a year when I decided to upgrade to the PPC 6700 phone.
Then after I recieve the phone, they tell me that I need to pay $25/mo now for internet. GTFO of here!!! I asked to talk to a supervisor and they let me keep the $10/mo plan.
In addition they DEFINITELY have billing glitches:
I added a third phone to my family plan, and the system would charge it's minutes separately from the pool as overage. I had to call for six straight months before they finally fixed it (they told me it was fixed every month).
When I added a fourth phone this year the same thing happened!
I highly doubt that's the only "glitch" with their system.
Anyway, I'm not defending 40 calls per month, but those who use sprint know that one call is really 10 calls as you WILL get disconnected, and you WILL be transfered more than once. |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| said by Cogdis  :AricBrown they tried doing that to me too! I was paying $10 for vision for more than a year when I decided to upgrade to the PPC 6700 phone. Then after I recieve the phone, they tell me that I need to pay $25/mo now for internet. GTFO of here!!! I asked to talk to a supervisor and they let me keep the $10/mo plan. In addition they DEFINITELY have billing glitches:I added a third phone to my family plan, and the system would charge it's minutes separately from the pool as overage. I had to call for six straight months before they finally fixed it (they told me it was fixed every month). When I added a fourth phone this year the same thing happened! I highly doubt that's the only "glitch" with their system. Anyway, I'm not defending 40 calls per month, but those who use sprint know that one call is really 10 calls as you WILL get disconnected, and you WILL be transfered more than once.
It's a known practice that when you upgrade your phone, say going form vision to power vision, they will try and charge you for it. Now, had they given you a choice to keep vision (not as nice as power vision) for 10 bucks or upgrade to PV for 20, what would you have done? Now, had it been a reversal, say, you went from a power vision phone to a vision phone and you bill went down 10 bucks, would you have called to bitch?  |
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Cogdis
join:2007-03-26
Floral Park, NY
·Verizon FIOS
·RoadRunner Cable
·Teleblend
·ViaTalk
| I should have explained that when Sprint sold me the phone (ordered by dialing *2) the guy went over my plan with me and sold me unlimited texts (I figured if I was gonna spend $300 on the phone I might as well use it), but mentioned that I already had vision. Why wouldn't he sell it to me at that point?
No, instead I call to activate my new phone and they want $15 more/month because the computer won't accept the Vision. I would have paid it if the supervisor couldn't help (the 6700 needs power vision), but I was upset at the surprise, and had to bitch  . |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| And you should have. Vision will work on PV phones. They just needed to flag your account as such. That's why when people who use to use their phones as a modem, when they had vision (which worked out of the box as a modem), when they went to Power vision (EVDO), all of a sudden, they didn't have that feature anymore. EVDO requires "tags" so certain features work and on a PV phone, PAM is 40 bucks more a month. No.. I'm not a CSR for Sprint.. but I've been there.. done that. At the time, PV addon was is 15 bucks. If you were getting 15.00 MORE added ontop of what you already had, they were trying to slip you a top of the line PV package (where some pay channels are free, etc). If you every had gotten a black berry, you might get lucky to have your billing squared away in 90 days or less.  |
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