 Anub1s
join:2003-05-04
Cleveland, OH | reply to elister
Re: Mmm, I see  TOTALLY DUDE!
I'm a supervisor for a terrible cable/hsd/tel company. I was going to write a piece, but you nailed it.
I just like to add that our service, is bottom barrel shit. I can understand why our customers call. The idiots we herd to handle the phones, they can't handle simple task, much less being berated by the general public for 8 hours.
The techs we use are the worst. Always running off at the damn mouth to the sub about shit they know nothing about.
We have new leadership at our supervisor queue and it is rough now. Most of the agents are dumb asses, the public has seen in the media how poor our customer service is. So, when they call, they immediately want to bypass the regular agent, who may be able to help them.
It is a sad, sick vicious cycle. Thats why, when I saw this article after work, I was like "Hell Yeah! Thats customer service!". A guy said we had poor customer service today, because "you did not call us and let us know our promotion was going to expire". WTF!?! |
