AT&T's iPhone Fine Print > Is there a better cell provider?

Is there a better cell provider?

WOW....look what sprint did. New way of getting out of a contract.

already posted, didn't see it

»online.wsj.com/article/SB1183763···ats_news

Sprint Nextel Corp. has taken the unusual step of disconnecting customers who call customer service excessively.

The country's third-largest wireless provider, with more than 53 million subscribers, has sent letters to about 1,000 subscribers terminating their contracts, according to Roni Singleton, a company spokeswoman.

"The number of inquiries you have made to us ... has led us to determine that we are unable to meet your current wireless needs," the letter, dated June 29, states.

The terminated subscribers called an average of 25 times a month, a rate 40 times higher than average customers, Ms. Singleton said.

Sprint, which has been losing market share to the other carriers, has been trying to add more high-spending customers while keeping a lid on costs. The company also has been imposing stricter credit requirements on new customers.

Like other carriers, Sprint disconnects customers who fail to pay their bills. But this marks the first time the Reston, Va., company has cut off subscribers because they call customer service too much.

A spokesman for AT&T Inc., which operates the country's largest wireless network, says it doesn't take such actions. A spokesman for Verizon Wireless, the second largest and a venture of Verizon Communications Inc. and Vodafone Group PLC, couldn't be reached.

Sprint has given its terminated customers until the end of July to find new carriers. They also won't have to pay early-termination fees, which are typically required when subscribers exit from their contracts early. "We understand that having to switch to another wireless carrier may be an inconvenience," the letter states.

Ms. Singleton said a large number of calls from these customers were related to billing issues. Some also requested information that Sprint isn't permitted to give out, such as details on other customers' accounts, she said.

"The amount of time being spent to resolve the same issues again and again was affecting our ability to service other customers," Ms. Singleton said. Ms. Singleton said Sprint has no plans to disconnect other customers, but she didn't rule out the possibility in the future.
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I bitch. People listen!!

Hey guys, i live in Sweden and need not bother =)

reply to gigahurtz
Yes there is. Sprint is, IMO, the worst of the national providers. TMobile is better than ATT in most metropolitan areas but worse in the sticks. Customer service for TMobile is MUCH better than any carrier I've worked with. Verizon is over rated and over priced but they do have uniform coverage in most areas, however I still get more dropped calls with Verizon than I do with TMobile. A lot has changed in 7 years so if you haven't compared services within the last 1-2 years I would say it may be eye opening to look around.

reply to gigahurtz
I completey agree with gigahurtz

reply to gigahurtz
Although I have had the same provider for 7 years I still know about all other providers. In Florida AT&T has the best coverage of all. I have tried several providers and they have all been horrible. I do understand that some areas are worse than others but believe that At&t is one of the best cell providers around.

reply to Ballizimo