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| reply to elister
Re: Mmm, I see Then again, there's my case where they kept billing me double the cost of the Wireless Web service which I was told was 10 dollars flat when I signed up. Magically, it jumped to 15-20 dollars and NO it wasn't a promotion. Next, I kept being charged extra on my repair plan. The best one, 60 dollars in a month for roaming that was included in my package. Ah yes, the countless hours on the phone with the incompetent techs who kept promising it to be fixed and only made things worse. Hell, I got the same song and dance as this woman. It took almost a year to finally get our billing correct. I finally said screw it, contacted the State Attorney General and Better Business Bureau. It was only then did my matter get any real priority and corrected. While I am sure you are a good tech, there are plenty who flat suck at this job. If you aren't trained properly or don't know the system, maybe a career change is needed. Thankfully, for the last 6 months, I've had a correct bill. I am sure 95 percent of people calling are like me. Sick and tired of telling them to fix their stupid mistakes. There might be the other 5 percent working the system. Who knows. Yet, that's not the majority. | | |
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 sivranBack to Opera againPremium
join:2003-09-15
Arlington, TX
kudos:1
 ·RoadRunner Cable
| In defense of the reps who promised to fix it-- hell, they probably honestly thought they could/did fix it. Then, if/when they find out they didn't/couldn't, they can't or don't want to give you a call back to give you the bad news.
Yeah, I speak from experience. I've -been- that agent before. I've seen every permutation of I did/will fix it but didn't/couldn't and didn't know it/found out after-the-fact.
--
Think outside the fox...Seamonkey | |
| Well good intentions often go bad. There are suppose to be logs to show whats been tried. However, no one seems to look at those. Everyone has a tendency to do the same thing over, and be surprised when it fails. Call it lack of training, understaffed, or simply not caring. I am not sure which it is. However, for the consumer, it equates to a headache when you got to call multiple times a month for the mistakes THEY create not you. Hence, sprint canceling customers for calling up too much is a joke. | |
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