 cdruGo ColtsPremium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:5
 ·Frontier FiOS
| reply to elister
Re: Mmm, I see said by elister:It happens quite alot, when the customer doesnt want to cut services to lower the bill, all they want is an extension of the promotion. They are basically working the system and they know it, they just do a bad job at pretending they are shocked. I have no doubt people try to work the system. However on more then a few occasions I've had to talk with a CSR that was very unhelpful, borderline clueless.
The latest incident was when I was trying to get signed up for FiOS TV. It took 3 or 4 calls to the order department before anyone would even acknowledge that there was a special going on for HBO and the Movie Package. Every time prior to that call, the CSR would always flat out deny that any type of package like that existed.
One of three things probably were the case.
-The package existed, but the CSR just didn't want to help me. Possible, but not likely.
- The package didn't exist. Plausible, but since numerous other people had it, again not likely.
- The CSR wasn't trained right/notified of the promotion/etc. Most likely.
When I called back several times on the exact same issue, I'm sure there was some type of note entered into the system about my call. From someone reading through my call history, I'm sure it would have appeared like I was trying to work the system to get something I wouldn't normally get. But I wasn't. I was just trying to get a promotion that I qualified for.
I've had similar problems in the past with Dish Network and T-Mobile where I've had to play CSR-Roulette before finding one that could actually help me get something accomplished.
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