dardin
join:2002-11-19
Tucson, AZ
1 edit | Typical policy for any service This is actually a very common policy. Almost every service out there only allows the primary account holder to cancel the service or make other major account changes.
Not to defend the other problems people are having with canceling the service or even to defend this policy. Just pointing out that this is common practice and very typical of any service out there. |
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 ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4
 ·VOIPo
| said by dardin:This is actually a very common policy. Almost every service out there only allows the primary account holder to cancel the service or make other major account changes. Not to defend the other problems people are having with canceling the service or even to defend this policy. Just pointing out that this is common practice and very typical of any service out there. Exactly. Many times when changes or cancellation of service needed to be done, I was told only the primary account holder could make that change.
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"A religious war is like children fighting over who has the strongest imaginary friend."
Have you been touched by his noodly appendage? »www.venganza.org |
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| reply to dardin
Absolutely it is and needs to be...having spent many years in customer service i can't tell you how many times a spouse would cancel/attempt to cancel the other spouse's service without authorization just to spite them, because they were going through marital problems, divorce, etc. The husband needs to add the wife as authorized to make changes on the account, it's as simple as that. |
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 MaxoYour tax dollars at work.Premium,VIP
join:2002-11-04
Tallahassee, FL | reply to dardin
I concur. It is not news that only the person who owns the account can cancel it. I've dealt with some pretty pissed off customers because the rep did not due his/her job and let the spouse cancel, though the account holder had no intention of cancelling the service. It's their service, they decide if they do/don't want to keep it. |
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ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 Reviews:
·VOIPo
| said by Maxo:I concur. It is not news that only the person who owns the account can cancel it. I've dealt with some pretty pissed off customers because the rep did not due his/her job and let the spouse cancel, though the account holder had no intention of cancelling the service. It's their service, they decide if they do/don't want to keep it. Exactly again. If not anyone could call in and make changes or cancel, and then you would see that on the front page.
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"A religious war is like children fighting over who has the strongest imaginary friend."
Have you been touched by his noodly appendage? »www.venganza.org |
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| reply to Maxo
WHAT A LOAD OF CRAP! You can bet that policy is ONLY in effect to cancel or downgrade the service.
But if a spouse called to ADD a service, you can bet they will have NO problem doing that. |
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| reply to dardin
Several years ago I found myself PRAYING for this type of policy. My ex called the gas, electric, and phone companies and put in a shut off order, for a friday afternoon. I came home from work to find everything off. (Indiana winters are VERY cold without heat)
This repeated 3 times, each time the companies assured me no one but me would be able to turn them off. Even setup passwords, but it seems since she knew my SSN and DOB, she got around them. Even filed police reports, sent them to each company, and still she was able to do it.
The only way I was able to put a stop to it was by switching everything over to my roommates name.
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Intel Quad Core QX6700 @3500Mhz/Asus P5N32-E SLI/4x 1024Mb Corsair/WD 74Gb Raptor/PNY 7800GTs SLI/Antec 550 True Control/Custom water cooler |
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 dvd536as Mr. Pink as they comePremium
join:2001-04-27
Phoenix, AZ
kudos:4 | said by Camelot One:Several years ago I found myself PRAYING for this type of policy. My ex called the gas, electric, and phone companies and put in a shut off order, for a friday afternoon. I came home from work to find everything off. (Indiana winters are VERY cold without heat) This repeated 3 times, each time the companies assured me no one but me would be able to turn them off. Even setup passwords, but it seems since she knew my SSN and DOB, she got around them. Even filed police reports, sent them to each company, and still she was able to do it. The only way I was able to put a stop to it was by switching everything over to my roommates name. OUCH!
sounds like that divorce was bitter.
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You can never be too rich, too thin or have too much Bandwidth |
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| Bitter on her end anyway. |
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | reply to LouiseBowes
said by LouiseBowes:Absolutely it is and needs to be...having spent many years in customer service i can't tell you how many times a spouse would cancel/attempt to cancel the other spouse's service without authorization just to spite them, because they were going through marital problems, divorce, etc. The husband needs to add the wife as authorized to make changes on the account, it's as simple as that. Here's the issue. If you read the TOS of just about any agreement, it clearly states that "if any term of this agreement is found unenforceable by law, the rest shall survive"... meaning, they write the terms, generally for the country but different states will have exception to the terms.
Now, I bring you marriage. In many states, both the wife and husband are equally responsible for all bills. The problem with your argument about the spouse is that a marriage joins the two as one - so, in certain states, the wife very much DOES have the right to cancel the service in the husbands name.
MANY call centers make this mistake all the time. Hell, even Comcast here in MN tries to pull that stunt. If the husband sets up the account, they won't talk to the wife unless the husband authorizes her. (which is wrong) On the flip side, they will certainly take advantage, if the bill isn't paid, to zap the wifes credit should the bill not be paid.
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"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." |
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | reply to Camelot One
"Ex" wife? or "ex" girlfriend?
If she was your Ex-wife (and I don't know the laws in your state) then I would have either called the police or an attorney. Either way, I would have done that. I hope you did.
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"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." |
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 JammerMan79Premium,VIP
join:2004-05-13
Prince George, BC
kudos:10 | reply to fiberguy
said by fiberguy:said by LouiseBowes:MANY call centers make this mistake all the time. Hell, even Comcast here in MN tries to pull that stunt. If the husband sets up the account, they won't talk to the wife unless the husband authorizes her. (which is wrong) On the flip side, they will certainly take advantage, if the bill isn't paid, to zap the wifes credit should the bill not be paid. Ahhh.. but if the wifes name is not listed as a spouse how do they know the customer is married?
It's fully reasonable to have the main account holder as the only authorized person UNLESS they've noted previously that they are indeed married. Otherwise anyone could call in claiming to be their spouse.
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I may work for, but do not necessarily represent the views and beliefs of TELUS Communications. |
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3
1 edit | I can see your point, however, it's not truly reasonable because there are laws that vary from state to state and they always trump company policy. If a company is going to sign up a new customer, I think the responsibility is on the provider to establish that with the customer up front. Why? Because down the road when the account goes south and credit is affected, BOTH the account holder AND spouse are going to be affected, in some states.
Providers like to have their cake and eat it too. On one hand they will refuse the call from the spouse but if the account goes into default or collections, they have no problem going after the other spouse.
Because of this, the CSR should be given a clear and concise way for the spouse to validate themselves to the company be it by coming in person with ID, faxing ID, or some other method.
This is just one of the many challenges that businesses face and I don't side with them on this one. Like I said, like it or not, in some states (here in the U.S.) when you are married, you are ONE PERSON in the eye of the law and it's up to the business to operate in the eyes of the law.
This is all about the joy of marriage.. GOOD *AND* BAD.
Maybe with all this "My spouse is messing with me" that goes on today, just maybe it outlines the need to know the person you're going to marry first instead of jumping into a contract like so many people do today.
I'm honestly one of those people don't don't feel sorry for married people with problems as most of them set their own destination by being irresponsible up front.
/out. |
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| reply to fiberguy
Ex-girlfriend. No name sharing, no legal partnership of any kind. Hell she wasn't even on the lease. |
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