said by dardin:This is actually a very common policy. Almost every service out there only allows the primary account holder to cancel the service or make other major account changes.
Not to defend the other problems people are having with canceling the service or even to defend this policy. Just pointing out that this is common practice and very typical of any service out there.
Exactly. Many times when changes or cancellation of service needed to be done, I was told only the primary account holder could make that change.
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