 MaxoYour tax dollars at work.Premium,VIP
join:2002-11-04
Tallahassee, FL | reply to dardin
Re: Typical policy for any service I concur. It is not news that only the person who owns the account can cancel it. I've dealt with some pretty pissed off customers because the rep did not due his/her job and let the spouse cancel, though the account holder had no intention of cancelling the service. It's their service, they decide if they do/don't want to keep it. |
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| WHAT A LOAD OF CRAP! You can bet that policy is ONLY in effect to cancel or downgrade the service.
But if a spouse called to ADD a service, you can bet they will have NO problem doing that. |
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 ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4
 ·VOIPo
| reply to Maxo
said by Maxo:I concur. It is not news that only the person who owns the account can cancel it. I've dealt with some pretty pissed off customers because the rep did not due his/her job and let the spouse cancel, though the account holder had no intention of cancelling the service. It's their service, they decide if they do/don't want to keep it. Exactly again. If not anyone could call in and make changes or cancel, and then you would see that on the front page.
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"A religious war is like children fighting over who has the strongest imaginary friend."
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