| reply to Jim Bob Jr
Re: Earthlink is outsourcing the last of it's US techs the TRON department for aDSL w/c is the tier 3 tech support was given to the Earthlink counterparts in the Philippines, May of 2005. It was passed on to India sometime between March-April of 2006 when Phils. totally took charge of LPV. The only techs left in Atlanta back then was NOC [network operations center] and the SWAT [i dunno what that means hehehe] team w/c i believe was the team where Naomi and the rest of the guys in this forums belong to. Before i left Earthlink a few weeks back, part of NOC was already handled by Indian techs. I personally disagree with that decision - the Atlanta NOC techs can fix network problems no matter how hard they were unlike their indian counterparts who would just tell us "i'm sorry i don't know how to do that and there are no available Atlanta techs at the moment.." |
