agill81
join:2007-02-26
Aliso Viejo, CA | Easy solution You can do one or all of the following....
1) Send a certified return receipt letter to Vonage stating you wish to cancel.
2) After you send the letter...and if they charge your credit card, MasterCard/visa debit card you can file an unauthorized charge with your issuing bank and state to them that you had canceled and provide the certified return receipt letter to prove that you had canceled.
3) Or cancel your card you have on file with them, and let it cancel that way.
PROBLEM SOLVING! |
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 joakoPremium
join:2000-09-07
/dev/null
kudos:5
 ·Comcast
| Stamps.com I canceled the card and then they said I owed them $200 more than a year later when I wanted to officially cancel the account (somehow I had more than 1). I told them to leave the account open.
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Am Heimcomputer sitz' ich hier, und programmier' die Zukunft mir |
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| reply to agill81
The certified, return-receipt trick works every time. Make copies of everything before you mail it and reference the certified return-receipt # in the letter and you'll find a very quick and efficient response. AND it'll take far less time & effort than hanging on hold & wrestling with the reps for 45 minutes. |
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nullmn
join:2003-09-09
Mission Viejo, CA | Hi!
Anyone know the mailing address for sending a certified letter to Vonage? I can't find it on their site.
Thanks,
Nick |
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| Vonage America
23 Main Street
Holmdel, NJ 07733
732.528.2600
732.834.0189 (fax) |
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