| i agree with the move it makes sense if you ask me....i mean they do try their best to resolve their problems but some customers give them more headache and cost them a lot of money than profit!!
When I called to cancel my account because I was unhappy, they gave me a better plan for cheaper price, and i decided to stay with them.
they knew i mean business so they kept me. but there are those who just want to nag and like to take advantage of situation and their flexibility. They jam the call center for honest people like me when we truly have problems.
those people are reason companies like sprint are not growing as fast as they should. they are spending too much time and money expanding call center and customer service where they could put it into advertising or expanding and improving network.
being a small business owner that makes perfect sense. if customer is not profitable for you, refuse to service them!!!
the logic of "customer is always right" is so 90s and it does not belong in new age. |
