 JammerMan79Premium,VIP
join:2004-05-13
Prince George, BC
kudos:10 | reply to fiberguy
Re: Typical policy for any service said by fiberguy:said by LouiseBowes:MANY call centers make this mistake all the time. Hell, even Comcast here in MN tries to pull that stunt. If the husband sets up the account, they won't talk to the wife unless the husband authorizes her. (which is wrong) On the flip side, they will certainly take advantage, if the bill isn't paid, to zap the wifes credit should the bill not be paid. Ahhh.. but if the wifes name is not listed as a spouse how do they know the customer is married?
It's fully reasonable to have the main account holder as the only authorized person UNLESS they've noted previously that they are indeed married. Otherwise anyone could call in claiming to be their spouse.
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3
1 edit | I can see your point, however, it's not truly reasonable because there are laws that vary from state to state and they always trump company policy. If a company is going to sign up a new customer, I think the responsibility is on the provider to establish that with the customer up front. Why? Because down the road when the account goes south and credit is affected, BOTH the account holder AND spouse are going to be affected, in some states.
Providers like to have their cake and eat it too. On one hand they will refuse the call from the spouse but if the account goes into default or collections, they have no problem going after the other spouse.
Because of this, the CSR should be given a clear and concise way for the spouse to validate themselves to the company be it by coming in person with ID, faxing ID, or some other method.
This is just one of the many challenges that businesses face and I don't side with them on this one. Like I said, like it or not, in some states (here in the U.S.) when you are married, you are ONE PERSON in the eye of the law and it's up to the business to operate in the eyes of the law.
This is all about the joy of marriage.. GOOD *AND* BAD.
Maybe with all this "My spouse is messing with me" that goes on today, just maybe it outlines the need to know the person you're going to marry first instead of jumping into a contract like so many people do today.
I'm honestly one of those people don't don't feel sorry for married people with problems as most of them set their own destination by being irresponsible up front.
/out. |
