 TransitManPremium,MVM
join:2000-09-05
Dayton, OH
kudos:1
 ·RoadRunner Cable
| They Can Offer It Gold Plated............. .........I still won't go for it.
Had ELK cable via TWC, and while my connection was good, the price was so-so.
When TWC upped my area speed wise, I got to looking and found that for the few bucks I was paying, and then added $10.00 more, I could get RR Premium for a whole lot less than what ELK could offer it for.
So away went ELK Cable.
Now I'm with TrueVoice, and after having to deal with the idiots in tech (non)support over trying to get my ATA replaced due to a lightning strike (within 1 year of activation, covered by warranty), all because they did not understand what a lightning strike was  I ended up taking care of it through Online chat, or so I thought.
When the ATA device failed to show in the timeframe alloted, I contacted Custmoer Support for credits due to a non-working line because tech support dropped the ball. Needless to say, within 2 days of that chat I had a refurbed ATA on my front door. "Now about the credit?"
Needless to say, I am on my last month with them, and they will be gone for good.
ELK has taken a once respected and viable company and dumped it, not wanting to care about its' customer base, let alone the employees who helped it become a good and once respected company.
And to think I started back in the day with Mindspring.com DSL service oh not so long ago. (2000)
Good-bye EarthLink. Hope you R.I.P.
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PROUD TO BE THE DIRECTOR OF THE CRUNCHENSTEIN ASSOCIATION AND THE HOST OF CRUNCHENSTEIN #2 |
