jhboricua
ExMod 2000-01
join:2000-06-06
Minneapolis, MN
clubs:
| From my own experience, Sprint can only blame themselves.
I've had billing issues with Sprint that on average have taken 6 months to fix about 3 years ago. They seem to think that people will just stop calling if they ignore things.
Right now, after getting fed up with their piss poor customer service, I switched to Cingular, since I get a discount because my employer has a national account with them. That was 4 months ago. Sprint hasn't gotten my final bill right since then.
First they had an ETF on one of my 4 lines that was not supposed to be there. Called to get it corrected, the CSR said he would take care of it. Asked what the final bill would be, he said the system would not show him until the credits had posted because the taxes had to be recalculated and that they would send me a paper bill.
The paper bill showed 3 weeks later, not only did the credits didn't show up at all, but now they were charging a late fee too. Called again only to find out that the account was sent to their collection department. Had to dispute the whole damn thing again, and again was told a bill would be sent to me.
Bill came, wrong again. This time they reversed the ETF, but ONLY the ETF. It still has the full taxes as if the ETF was there and they didn't remove the late fee charge. So I called again.
First the CSR told me 'we don't charge taxes on ETF'.
RIght, then explain me why on the bill which is broken down BY LINE, there is a tax item on the line whose ONLY CHARGE IS THE ETF?
'Let me check again'.... .... ....
After which she reluctantly she said they would credit it. So now what about the late fee I ask.
"Oh, we can't do anything about it".
Well you better, cause I am not paying Sprint a late fee to reward their incompetence.
And the CSR actually said they would not remove it. Asked for a Supervisor, and she said the Supervisor can't help either and was not available. So I politely explained to her that until they get the bill right on paper, they won't get a dime from me. I'm sick and tired of the attitude of these companies.
After that, I wrote a letter to their customer service, enclosed a copy of my bill with notes on it, made a copy of everything and sent it via certified mail. If they don't fix their mess, the next letter is going to be to the PUC, FCC and the Minnesota AG.
They deserve all the bad PR they are getting.
--
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe." - Albert Einstein
Jose A. Hernandez * IT Technician * MPLS, Minnesota, USA * My website: Zerochill |
