Cable Beating Telcos At Phone Service > Cox wins because telephone is simple.

Cox wins because telephone is simple.

I think your point is indicitive of many new technologies. They rank high because people like the wizz-bang features and can live with maybe a few hiccups. Cable companies score high with telephone service, but lower with their long offered television service. Flip it around and Verizon gets low scores for phone, but rave reviews with television. With both cable and telcos offering new technologies, they have had quite an advantage of looking at what the established players have done, capitalized on what worked and didn't work, and put out a decent product that people like.
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Go Colts

reply to inteller
Do Cable companies offer a back up solution if power is lost?
Probably not. So many people are switching, and others are complaining that Verizon snips the copper from the houses. Doesn't this contradict the need to keep the copper?