Siryak
join:2005-11-26
 ·WildBlue
| reply to pnh102
Re: Old News?
I think it should be MANDATORY for a company to have easy online cancellation. I have been through the AOL cancellation bit and that has to be the worst experience with customer service I have EVER had and believe me I have talked to a lot of CS. 
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Wildblue Pro Pack / Beam 40 / Laredo NOC / Windows MCE SP2 |
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markrubi
join:2004-08-11
Edmond, OK
| Back in the early days of AOL one could cancel online. A screen at KW: cancel had a button. IF you clicked it you heard GOODBYE and you were canceled. This didn't hang around long as you can imagine the birth of the saves department came. Give em a free month or two instead of canceling. Being able to say we have XXXXXXX members meant better stock prices etc.. |
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