 MENINBLKPremium
join:2000-01-25
Yonkers, NY
| reply to acepoint
Re: Residentail customers are a drain on resources That is what your Local TelCo's job is. To provide Residential xDSL technology.
Just look at Verizon. They merged NorthPoint under their wing, and took over all of the residential accounts. Now NorthPoint only has to worry about contracting Business and SOHO accounts while Verizon takes care of everyone else.
Verizon already has the equipment and the employee base to handle Customer inquiries and trouble, NorthPoint doesn't. It will take some time for NorthPoint to get to the position where Verizon is today. The same goes for many of the xDSL ISPs out there today.
They are in a position to help the few thousand knowledgeable users they have, but when it comes to the millions of users who only know how to throw away the product manuals, it takes a much larger base of employees to match the expectations of someone who expects the world on a platter. And threatening to cancel your service is the BEST thing you could do, as far as they are concerned.
DSL is a NEW technology. If you want it, you are going to have to WAIT for it. You are also going to have to accept the mergers, as this technology matures. If you don't like it, you have three options, either,
1) Stick with your Dial-up,
2) Go with a Cable Service Provider (if they are in your area),
3) Start your own ISP and see how hard it really is.
As blunt as it is, this is where the technology is today.
Pete...
Did I hear someone demand a MANUAL re-count ?
--
Pete Romano
promano@email.msn.com
[text was edited by author 2000-11-13 16:36:24] |
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| This attitude is why the cable modem people are blowing away the DSL providers and will continue to do so. |
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| Until everyone on your block and the block next to you and so on all get cable and you bandwidth drops to about 8 kbps, from 1.5m. Then come and talk to us about cable. |
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Anon | reply to dslamguy
That is so funny. Anyone that has even the most basic grasp of how the cable service is provided, and how quickly the bandwidth disappears is now having a little smirk at dslamguys expense. Cable is very nice, but only if no one else on your block knows about it. |
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