 Mylar
join:2000-08-01
Imperial, MO |  what power do i have
I feel cheated and am looking for a way to fight back. I don't have a problem with megapath not babysitting residential customers... personally i believe the technologically challenged should stick to dial-up and leave my pretty routed dsl to people who can actually handle it....
If they sell me it will prolly be to some PPPoE provider who will want to take away my static IP.... or I could go with their SOHO plan and they would start charging me $179 a month for the service i get for $39 a month now.
if they sell me and i do somehow manage to keep my static ip service my IP will almost definatly change which mean a pain with my domain names.....
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Mylar the Incomprehensible
My Diary:
»/dsl_diary/other/178981 | |
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 Reviews:
 ·Verizon FiOS
|  Re: what power do i have
I'm a PhoenixDSL customer. I plan to give MegaPath a little space to figure out what it's going to do with the residential accounts; however, I'd be lying if I said I wasn't investigating other options ... just in case.
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=C= (the poster formerly known as "csaia")
[text was edited by author 2000-11-13 17:04:45] | |
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 | | Anon | Re: what power do i have if you want to switch give www.futurenet.net a try. We specialize in residential ADSL services. While everyone else is turning there back on residential, we focus on it. It makes up more than 85% of the DSL lines we have in service. 1-800-247-4070 | |
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| |  Paladin$Have Gun - Will TravelMod 2002
join:2000-04-02
California
| Re: what power do i have Ref: http://www.futurenet.net/pricing-billing.htm
quote:
Competitors DSL: $39.95 per month PLUS
additional phone line charges and you must
still dial-up to get a DSL connection.
With Pacific Bell Internet I do not pay additional phone line charges; nor do I have to dial-up to get a DSL connection. Why does futurenet feel a need to mislead it's future customers? Further down the page they state: quote:
Other Fees
—Cancellation Fee After Installation: $300.00.
—To Cancel Installation, Call: (800) 247-4070 or click here.
—Missed Appointment: $99.00
WOW! $300 to cancel service? And I saw nothing about the term of the service contract. Looks like once you sign up they got you for life unless you pay the $300 to be allowed to leave. It continues: quote:
Note: We will charge your credit card a $50.00 deposit at the time of your order. If you
cancel your order within 72 hours of placing it we will refund you the $50.00 deposit. You
may cancel your order anytime up to the installation date but if you do so after 72 hours of
placing your order you will forfeit your $50.00 deposit. At the time of installation we will
charge your credit card the additional $148.00 (residential customers) or $175.00 (business
customers) and at that time you can submit a rebate form for $198.00
If you let your order slide past the 3 day legally mandated window for backing out of contracts they will charge you $50 for bothering with them. Their "free modem and installation" is not free. You pay them up front and then try to find their rebate form to fill out and beg for your money back.
No where on the web pages could I find any indication of what the service was, static or dynamic. I called and the guy sounded like a used car salesman, "I can get that for you....." Why are they not up front with this info. If it is static IP this is a strong selling point. Yet it is not on the webpage. I wouldn't want to get futurenet and then discover that (1) I have a PPPoE connection rather than static and (2) it will cost me $300 to leave.
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TeleCommunications Installation and Maintenance since 1966
[text was edited by author 2000-11-13 18:45:31] | |
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| | | | Anon | Re: what power do i have In fact, you do get a static IP address with our ADSL service. Thanks for pointing that out. | |
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| | | | | Anon | Re: what power do i have After reading your post again I believe you must have misread. In fact on our prices and billing page it clearly says you get 1 static IP with ADSL service and 32 with SDSL. As well, it says that it is a $300 cancellation or the balance of the contract, whichever is less, and no cancellation after your 1 year contract is over. We are not PPPoE like our competitors and we also dont charge the $99 setup fee, which once ammortized out over 12 months makes our services the same price. Of course we have no hold times for tech support and many other services you wont find with others. | |
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| | | | | Paladin$Have Gun - Will TravelMod 2002
join:2000-04-02
California | Re: what power do i have I provided the URL and quotes of what I saw.
How about a URL pointing to where your claims may be supported on your web site.
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TeleCommunications Installation and Maintenance since 1966 | |
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| | | | | | | Paladin$Have Gun - Will TravelMod 2002
join:2000-04-02
California | Re: what power do i have Good. Now how about the misrepresentation of your competitors? quote:
Competitors DSL: $39.95 per month PLUS
additional phone line charges and you must
still dial-up to get a DSL connection.
This is not true. Why would I trust a company that is not truthful up front? | |
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| | | | | | | | | Anon | Re: what power do i have Sir, what are you talking about. With our service you get a DEDICATED pair included. It is not line-sharing. Our competitors you have to pay for the phone line seperately. Ours includes a dedicated pair. And with competitors PPPoE connection you must dial up to get the DSL connection. Our connection is NOT PPPoE. I dont know how much clearer it can get????? | |
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| | | | | | | | | | | Re: what power do i have Since it is seperate pair DSL you can install DSL service without phone service at that locatation? | |
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| | | | | I think that they meant you have to logon using PPPoE to get the DSL connection going. | |
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| | | | There is a bit of a "rub" in "changing." The PhoenixDSL contract providing SDSL service through Northpoint is for 1 year. Even though you may be "let out" by MegaPath, what do you do about the Northpoint rebate of $250 (to reimburse you for the $200 modem, plus a $50 bonus payment)? That service has to be up for 1 year with Northpoint, or you will have to repay the rebate. Then you are stuck with a $200 modem which may or may not work with the new provider's DSL service. For instance, under the "come with us" post by Futurenet.net, the DSL service they provide is with Covad, and the modem required is not the Copper Rocket I had to get for my service through Northpoint.
Leaving is not "free." Check out all possible costs before you pull the plug. | |
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| | |  lml2000Whazzup
join:2000-08-17
Los Angeles, CA | Re: what power do i have starman:
Where in your contract does it stipulate that cancellation of your contract requires payment of the rebate back to Phoenix Networks?
I've looked over my contract and the only possible applicable paragraph is paragraph 13 which provides "[y]ou agree that you will reimburse us for any and all direct costs, fees and charges that we may incur from other providers as a result of your installation, cancellation or other circumstances, in addition to any and all other fees and charge due from you hereunder."
I presume an argument could be made that this paragraph may provide a mechanism by which Phoenix can demand the $250 rebate be remitted upon cancellation, but I would counter that such a presumption would be premature since such reimbursement as the result of cancellation is limited to all DIRECT costs, fees, and charges Phoenix would incur AS A RESULT of cancellation. I don't think the router provided as part of the installation process would necessarily qualify as a direct cost resulting from cancellation, and it is unlikely at this point that Northpoint would come back and hit Phoenix with the charge as the result of the canceled service. As I see it the free modem plus $50 rebate was a PROMOTION in order to drive up subscription numbers. That's it.
More on point is the comment by Thomas of MegaPath which is music to my ears.
"And if residential customers aren't happy, he said, they can leave anytime they like. Prefacing his words with a warning about his bluntness, Thomas said if customers e-mail the company, MegaPath will let them break their contracts without penalty. Or, they can become MegaPath customers, at the higher price of $69.95 per month."
So you see, your free to leave, if you wish. Of course, if you switch ISPs you will likely have to obtain a different router. But let's face it, at the end of the contract term you'll either renew with MegaPath or switch to another ISP and be furnished with a router compliant with their network.
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Regards,
lml | |
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| | | | Reviews:
·Verizon FiOS
| Re: what power do i have
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=C= (the poster formerly known as "csaia")
[text was edited by author 2000-11-14 18:31:36] | |
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| | | | | lml2000Whazzup
join:2000-08-17
Los Angeles, CA | Re: what power do i have Yes, I am aware the rebate comes for Northpoint. However, the argument was made that IF a DSL is canceled prior to the stated term of the contract, and IF Northpoint is thereby deprived of revenue (which may or may not be the case), there is a possibility that Northpoint could come back and charge Phoenix for the loss in revenues, whereby Phoenix could seek damages from the subscriber as reimbursement.
Of course, this scenario is far fetched, and I stated in my analysis that such would not be the case, that the sub would most likely keep the router for the very reason you stated, which IMHO exceeds the scope of charges, costs, fees, that a sub would be liable to Phoenix for cancellation of the contract.
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Regards,
lml | |
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| | | | | |  Telredor
join:2000-07-04
Beverly Hills, CA | Re: what power do i have Well I'm personally switching to another Northpoint ISP, so Northpoint can't possibly complain. | |
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| | | | | | | Could someone post the details for collecting the NorthPoint rebate for PhoenixDSL service? It's not like I'll be able to get the info from Phoenix -- I couldn't even get through to find out about DNS, etc. | |
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| | | | | | lml2000Whazzup
join:2000-08-17
Los Angeles, CA | Re: what power do i have Call Northpoint at 866-607-8966
Give the rep your vitals so he can verify your DSL and the date of your contract.
Regards,
lml
Another PhoenixDSL Customer. | |
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| | | | | | | | | Re: what power do i have Thanks! They took my information and said a check will be in the mail. | |
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sidone
join:2000-11-06
Brooklyn, NY | what power do we have the power of the pen just look at what voting can do. don't take abuse wright your congressman or woman senators and council people you will be amazed at the power of the pen. that one vote at this point in our society can loose an election. If you don't speak out no one will ever know just look at verizon the general public thinks they get away with murder but what they don't see is how strict the fcc and the psc can be word of mouth can sometimes do more damage then any thing so i say what you can do is speak up and be herd. | |
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