said by Gork :

I wish they'd have said more about what happened to SunRocket in the article instead of just saying she was the president of the company.

said by Prayer :

...if they were no more restrictive on my using asterisk than before.

said by Prayer :

If Joyce Doris and other founders acquired the SunRocket name and started a VoIP company, who would consider signing up with SunRocket ?

I'd be a contender, if they were no more restrictive on my using asterisk than before.

said by Article :

"Lisa is the ideal leader," said Jeff Ganek, chairman and chief executive officer at NeuStar. "She's a growth specialist."

said by spm9999 :

uh oh She's back

»www.foxbusiness.com/markets/indu···_13.html

said by bostonkarl1 :

C'mon, we can't let this thread die ;-)

said by Prayer :

If Joyce Doris and other founders acquired the SunRocket name and started a VoIP company, who would consider signing up with SunRocket ?

I'd be a contender, if they were no more restrictive on my using asterisk than before.

said by socalfrank1 :

I also found out that the CLEC that was holding my number was having financial trouble. If they went under, it would be worse than what happened to Sunrocket. At least with Sunrocket's death, the CLEC was still there to port the numbers away.

said by EPROM :

Did anyone notice the Subject title change?

It is appropriate, but still it feels dirty and blended.
SR login screen still works great........

said by tj008 :


Send them to your favorite charity on behalf of SunRocket. :D

said by tj008 :


Send them to your favorite charity on behalf of SunRocket. :D

said by cbrain :

Where do I send flowers?

said by tj008 :

A month has gone by since the mass firings, the service outage, the Hook pirated a boat to the Caribbean, etc.

No one acknowledged this milestone. Sad, really sad.

said by guppy_fish :

Um, and what do you think the purchaser's would do with a operational VOIP platform, when bought at liquidation ?

Maybe ... rise-form-the-ashes VOIP , only 9.99 month special for SR / TeleTubby customers ;)

said by dmolavi :

I think the equipment, etc will be liquidated to try to cut their losses.

said by guppy_fish :

Less than 30 days most likely ... I suspect they will lose their merchant Visa/Mastercard account as the banks get swamped with charge-backs

Not to worry, Sherwood Vulture Capital with find another puppet to takes its place

said by dmolavi :

I have a feeling that within a few months we'll see the following topic:

TeleBlend Days are OVER!

said by mk3supra :

THIS IS NOT THE LONGEST THREAD EVER!

Check out this one - already at 4200+ msgs

»www.fatwallet.com/forums/message···art=4200

said by ChuckIL9 :

... Why not do yourself a favor and try VoicePulse?

said by B :

That's not true, at least from here. Same ("infamous") notice and links to the Member Login that have been there for a week or two. You can still log in.

Either you are completely mistaken, or they're taking it up and down, or we're hitting different cached servers.

-- B

said by NumberStruck :

only a few hours left until the official burial...

anyone care to eulogize?

said by NumberStruck :

only a few hours left until the official burial...

anyone care to eulogize?

said by sandwidth :

You on a different internet??? ;)

said by sontakke :

Well, now you can put a fork in in.

The sunrocket home page now has the infamous mail message and there are no more links to access anything else from the website.

- Vikas

said by B :

Then they'll move on to pillage the next dying communications company.

said by dmolavi :

for this reason, TB won't be around this time next year.

said by molla :

Yeah they took that down, the info said they plan to close that soon. I guess they did not get to acquire some of the assets, or if they did, they don't want anyone to know.

I switched to teleblend from SR and man it was a mistake.
i had people leaving me voicemails for a week and it was going into a big hole, i was not able to retrieve those voicemails. The feature to have the calls ring your cell doesn't work either so when i wasn't around, i never knew i had calls going into voicemails since i wasn't getting the rings on my cell at the same time.

I'm sure a lot of folks are pretty upset with me not returning their calls by now but i haven't identified them all yet.

I thought this was the better choice as it sounded seamless and quick to transfer to.

I'm looking for someone else now after paying them a month already, i still have features today that doesn't work including the inability to call outside of the US.

said by socalfrank :

This thread has died a fast death. I guess everyone has already found a new provider.

said by dmolavi :

what's amazing is how quickly these usa-telephone owned companies pop up right after the demise of another company. methinks they know something...

said by ChuckIL9 :

Appears that USA Telephone is trying to snatch some more customers by starting a mobile phone service:

»Amp'd Dies At Midnight

And more quotes from Bill Fogg can be found here:

»www.rcrnews.com/apps/pbcs.dll/ar···005/1018

said by ktrunkett :

My Port is finalized with Vonage. Sweet.

said by dssman :

Come to think of it, my SunBlend service is better now than when they were really in business. Interesting. Perhaps they were over capacity, and now that people have left, the rest of us benefit.

said by koam :

September 28, 2006

said by koam :

Too bad this thread is too old to continue: »The Start of the Demise of SunRocket?

said by EPROM :

I can't see that this post is locked or to long. it just keeps going on folks. :D

said by TexasPlus :

The 1st guy got it right, what you said. But the Blond field reporter said the TV station visited the call center a year ago "right after they took over the phone lines for MCI".

said by ptrowski :

I thought they said they took over the old MCI call center. I did not see them saying they took over their lines.

said by Gork :

Interesting - in that news clip they said that SR is (was I suppose) a division of Bell Industries. That's something I think we've touched upon this forum - wondering if it was the case for sure.

said by kkkccc :

Some good news . . .

The S/R signin page is working again!

said by soccerdad62 :

Just got the following email from SunRocket:

CRITICAL LETTER TO SUNROCKET CUSTOMERS
- SERVICE TO BE DISCONTINUED WITHIN 10 DAYS -
Dear Customers,
While services to customers may be discontinued at anytime, all services will be discontinued no later than August 5, 2007.

Blah, blah, blah...(same stuff from the previous 4 emails)

said by The Beer :

I don't know who you are going to sue however it could be some fun to take it personal.

If we can dig up some info on Lisa Hook...

Have some pizza's delivered.
Have Chinese delivered.
Send her flowers.
Send her nuts (Jericho fans understand)
Sign her up on any catalog list we can find.
Put her name on church calling lists.
Pet her name on any calling list.
Prank call her.
Register her for the ebay service that calls you when auctions end, then watch a TON of auctions.
Use Viatalk free, connect her to random fun places.

On the illegal side however would be fun none the less...
Have her trash service stopped.
Disconnect other utilities.
File random complaints with the FCC her having problems with multiple regulated services.
Same for the PUC in her state.

Just some ideas, I would not recommend doing any of this.

said by ktrunkett :

My forwarding is working, but i did not disable my Voicemail with SR, now i think my SR VM is sort of picking up my calls after 10 rings, and just going dead.

I tried logging into SR to disable VM, but i can no longer log in. oh well, my port should be complete in 3 days.

said by B :

And no word yet from VT on the status of my LNP.

-- B

said by joepwpb :

SimiRing has never worked since the SR implosion but call forwarding did. As of now I am dead in the water because I had to cycle my router and I lost SR service completely. Unfortunately, I took Call Forward off a few days ago because of problems with my cell phone.

Joe P

said by B :

Shoot, I had SimRing on and I'm not sure that it's working.

The Sunrocket line itself is still working fine, but it looks as if I'm going to lose my number for at least a few days, even if my LNP is successful.

Nice of them to shut down the portal, in advance of the cut-off, so customers can control even less of their own destiny. This Sunrocket/Teleblend experience has certainly been... educational?

-- B

SimiRing has never worked since the SR implosion but call forwarding did. As of now I am dead in the water because I had to cycle my router and I lost SR service completely. Unfortunately, I took Call Forward off a few days ago because of problems with my cell phone.

Joe P

said by dmolavi :

well, in case you didn't read it in the other thread, the login page is down. looks like they're taking down SR services one at a time...

said by Gork :

said by Exothermicus :

---

I wonder how many who were TeleBlended will loose service that same day.

<scratches head> Me too!

said by soccerdad62 :

CRITICAL LETTER TO SUNROCKET CUSTOMERS - SERVICE TO BE DISCONTINUED WITHIN 10 DAYS -
.....(same stuff from the previous 4 emails)

said by socalfrank :

I have a theory that 10 days from now when our Sunrocket service finally dies is probably the same date that those who signed up with TeleBlend will have all of their services functioning (including voicemail). Just a hunch.

said by socalfrank :

have you ever banked with a small local bank that got swallowed up by Wells Fargo or BofA? If so, your account information and your money was handed over (sold) to the bigger bank. They never asked you for permission to do this.

The only difference here, is nobody heard of TeleBlend, and if you see a Teleblend charge on your credit card statement that shouldn't be there, all you have to do is dispute it!

said by B :

I don't disbelieve it, and I don't believe it either. I'm taking it at face value next to the box of Diamond Crystal.

Which, by the way, they've gone and drastically reduced the volume of! Damned hidden inflation. Don't get me started on what were half gallons of ice cream!

-- B

said by kkkccc :

Oh Well.

Thanks dmolavi.

said by kkkccc :

Is there anyway to port a number to Grand Central?

tnx

said by SteveH07 :

I'm assuming they must have had to pay something for the database (same w/ Packet8). The VC's who lost their shirts would have demanded something for the existing customers.
I'd also assume they had to pay a little for the "free" hardware.

You would have thought that the company would have been worth a whole lot more on Friday the 13th versus last Wednesday. :huh:

The only benefit would have been to shake all of the remaining contracts (I lost three years worth of 2nd year service). If they were savvy, the negotiators from SR should have given interviews or "leaked" press reports letting people know they have a pending arrangement. That would have "saved" many thousands of people. It sounds like the powers in charge pissed away the VC's money right to the end.

said by B :

I am shocked that they really got 50,000 paying customers already!

That's astounding.

At $13 a pop, they've just grabbed (actually billed and received via credit card) $650,000 for doing what appears to be absolutely nothing.

-- B

said by PeterMH :

KTunkett,

I tried the VG online signup but was scared away when it reported that I could not keep my existing number, probably because it's still in the VG database. Did you have a similar experience when signing up online?

Peter

said by ktrunkett :

Peter,
I signed up for VG on line and did the BYOD option and typed in my MAC addy. so they didn't ship me another ATA.

Yes, i do have the VG LNP team working on my Number Port. They did confirm 7/31/07 for completion.

I was also trying to port to VT and get an email saying another carrier had already requested the port (That being VG). So, i know they are working on it.

said by B :

Don't get me started on what were half gallons of ice cream!

-- B

said by ktrunkett :

thanks for the tidbits.

FWIW, My VT showed up within 3 days, ordered on monday night and received thurs. plugged in the ata and was working within minutes.

btw, I also paid for expedited service. I might have gotten in front of the "Rush" since i did order quickly.

I also have Vonage, i ported from VG to SR, so i still had the adapter. That took about 15 minutes to process my CC when i pressed Enter. Then the service was immediately working.

I now am forwarding my SR account to my VG Virtual #, and having VG Simulring, VT's Virt. Number. (i am moving and have the adapters in different houses so, it's cool that my original number rings at both places).

said by B :

I am shocked that they really got 50,000 paying customers already!

That's astounding.

At $13 a pop, they've just grabbed (actually billed and received via credit card) $650,000 for doing what appears to be absolutely nothing.

-- B

said by dmolavi :

i'm going to pose this very question to lisa bickwood.

said by toffeegrc :

Whats TB is doing is against the law. How can they explained that they got all our information even credit card information? This is totally different with gas stations or restaurants, I allowed them to get my information and send it to their merchants. So I am pissed with whats happening right now. It will be a totally different story if TB would continue my unused months without me shelling another $$$.

said by B :

I swear you guys have to be joking.

"Sunrocket didn't turn over credit card numbers and you're hysterical."

But the preponderance of the evidence shows that entire databases were transferred.

"Well, then it doesn't matter. Restaurants have your credit card numbers too, right? Right?"

But those are the companies I've chosen to do business with, not unknown startups who have no business holding my data.

"Well an employee might steal it or the restaurant or retailer might give your information away to a card processor or partner, right? Right?"

But the former is a crime and the latter would be part of their business practice and subject both to law and to their own published terms and privacy policies.

"Well privacy policies are unenforceable there's no privacy in the Internet ago so get used to it and companies can do whatever they want with your data and you should just bend over and pull out your wallet and take it like a man."

I filled in the last few parts of the exchange for you because I see where this is going and it bores the crap out of me. Enjoy your Kool-Aid.

-- B

said by dmolavi :

Amen to that. And, to the followup to your post, onesuite is hardly an unknown. Yes, they're small, but I'd imagine that they've got a larger subscriber base than SunRocket did, and they've been around much longer. I used them for years prior to moving to VoIP, and never had one billing or service issue with them.

said by ronny_b :

"Hundreds of thousands of people had their names and phone numbers handed over to a brand new unknown company (everyone acknowledges this much), and you call it a "hysterical fear" that other private information might have been transferred as well?"

You have been making allegations for days now, stirring up the hysteria. If you have evidence to back up what you're saying, please post.

Ron

said by ktrunkett :

I put in my # and nothing "populated" automatically. maybe because i have started the porting process?

said by B :

"Well privacy policies are unenforceable there's no privacy in the Internet ago so get used to it and companies can do whatever they want with your data and you should just bend over and pull out your wallet and take it like a man."

said by ktrunkett :

I put in my # and nothing "populated" automatically. maybe because i have started the porting process?

said by zackwheat :

Here's what I know for sure. When I went to the Teleblend site and entered my phone number, Teleblend filled in the form with my name address and email address.

Even after Teleblend took control of my account (dialing 0 took me to a Teleblend greeting), the SunRocket site still lets me login, change settings, review call logs, etc.

To presume that Teleblend has all the SunRocket account information, including Credit Card information would not be a stretch.

said by Raiderdad :

I'm in your boat....got my Vonage adaptor ystdy & got it hoooked up w/out any probs....workin fine. Usin the vonage virtual temp # for now....they say my # from SR should be ported over in approx 10 days......bye bye SR....the Honeymoom was great while it lasted.

At least I have 60 trial days w/Vonage now & only paid $9.95 for the adapotor S&H....& considering I gotta full $200+ cc refund from Cap 1 for my SR charge made 4 mos ago, I ended up w/4 free SR months + the 2 free Vonage mos...all in 6 free mos for less than $10 & $25 & change per month from Vonage after my 2 mos trial is over....not bad. + I like not having to pay upfront for an entire yr....mos-mos w/Vonage so the worst I can be out is 1 month tops.

I'm happy again.

said by ktrunkett :

i'm now with Vonage and VT. VT sent me an email saying they couldn't port, as another company (Vonage) had already requested the port. (Which i did).

Look like, according to VG my number will port no later than 7/31/07.

said by socalfrank :

I keep reading where people are speculating that Sunrocket gave away their billing information to Telefriend or Packet 8, and they have all these fears about being charged without signing up for service.
Right now that is all speculation. Unless you have a bill from TB or P8 and you didn't sign up for service, it is hysterical fear with no basis in reality.
If you do get a charge for something on your next statement that you didn't sign up for, just dispute it.

said by B :

The pagination was screwy and the mods had it locked all day... Looks as if justin fixed it right before your last post.

-- B

said by dbmaven :

Pagination works at 30. All other values don't process properly.

said by crevtho :

I couldn't say it better. I completely agree with you. Thats why TB and P8 are out of my list. I almost signed up with Vonage if it wasn't for the lawsuit they just lost to Verizon. I ended with Oensuite.com SuiteAdvantage with pay as you go scheme so I am not in a risk of losing $200 or months of unused service just like what happened to me on SR.

said by La Luna :

So you went with a virtually unknown company instead paying Vonage month to month? :hmm:

said by matsalla :

I believe we all should start pointing the finger at the Sherwood Partners, as they seem to have sold us up the river to Teleblender, without any of our permissions

said by crevtho :

I couldn't say it better. I completely agree with you. Thats why TB and P8 are out of my list. I almost signed up with Vonage if it wasn't for the lawsuit they just lost to Verizon. I ended with Oensuite.com SuiteAdvantage with pay as you go scheme so I am not in a risk of losing $200 or months of unused service just like what happened to me on SR.

said by VoIPdevotee :

dentman42 wrote:

The biggest part of it is that they not only got people's account information and access to the network, but they also apparently got people's BILLING INFO INCLUDING CREDIT CARD NUMBERS without consent and WITHOUT FULFILLING THE EXISTING SERVICE OBLIGATIONS WHICH RESULTED IN THE CC NUMBERS BEING ON FILE. In order for billing information to have been transferred, they should be required to assume the service obligations that SR left behind. This is why I ssupect there is quite a bit of legal liability left open in this whole mess. TB ESSENTIALLY BOUGHT YOUR CREDIT CARD NUMBERS as part of their deal with the company handling SR's liquidation. I can't believe that doesn't violate any laws. (If it was a complete company buyout, they'd be assuming the debts as well, and be required to provide the services for which customers had prepaid).

THANK YOU! You have finally defined what for me is the major problem with the way this whole fiasco has been handled.

If Teleblend is a totally separate company from SunRocket, as they claim, then it would be a violation of all that is ethical (and probably a few laws, though I Am Not A Lawyer so can't say for sure) for them to just hand over your credit card information to that company. IF there is an infraction of law here, then I would guess that it's quite possible that both SunRocket and Teleblend could be found to be co-conspirators in this scheme.

However, if Teleblend is a successor to SunRocket, then they could perhaps claim that they have a legal right to obtain customers' credit card and other personal info, but then they should incur the obligation to fulfill existing contracts.

What it appears we have here is a case of wanting to "have your cake and eat it too", to use an old southern colloquialism. Teleblend appears to want to present themselves as the logical successor to SunRocket when that suits them (in obtaining SunRocket customer information, and using that to facilitate signing up customers) but the moment someone suggests that they also assume the obligation to fulfill existing SunRocket contracts, suddenly it's oh, no, we're not SunRocket. But if they're NOT SunRocket, then they have no business having SunRocket customer information (particularly credit card information) without the customer's express permission.

I just wonder how many laws have been broken so far in this debacle (if any - again, I'm not a lawyer) and whether the U.S. Attorney General and/or and state Attorney Generals might be persuaded to take a look at this. Do we even know in which state Teleblend is located?

I'd particularly like to know if there are any laws against companies just handing over confidential customer information to another company, possibly because the second company may have paid them some sum of money. In any case it appears to me that former SunRocket customers are getting doubly screwed here - not only are they not getting the service they paid for (and I hope a large number of you are successful at getting your credit card company to put through a chargeback), but their personal information has been given away or sold - and if it was sold, what do you think the chances are that the proceeds from that unauthorized sale of information will be used to reimburse SunRocket customers for their advance payments (those that could not be recovered through credit card chargebacks)?

To me, this is the big smoking gun in this whole mess. Companies fail all the time, some of them even do it without much warning. But not all of them just hand over customer billing information to another company (and note the timing - that supposedly happened AFTER SunRocket had gone out of business. So who took it upon themselves to arrange for this sale/giveaway/transfer of credit card information?). There is more to all this than meets the eye, and I hope when all is said and done, some enforcement official takes the time to investigate, and to bring charges if charges are warranted.

To summarize (this is the "sound byte" condensation of what I've said above): If Teleblend was a totally separate company, then they had no business receiving confidential customer information (including credit card numbers) from SunRocket without the express permission of those customers. Conversely, if Teleblend is a "successor" to SunRocket, then they may have had a legal right to receive the information, but should also incur a legal obligation to fulfill existing contracts.

The above is all just my opinion, offered for whatever it's worth (probably not much to those who discount any post from an unregistered user, but hopefully it will get some of you to think about what is happening here). And for those that may have missed it above, I Am NOT A Lawyer, and nothing in this message should be considered anything more than a layperson's opinion.

said by bazbo3 :

Members of the USA family:

»www.nationwide.net/

said by Exothermicus :

I reported earlier that simple forwarding stopped between 9 AM and 10 AM for me. But it now seems that this is only true for the signature number. My main number still seems to forward.

Exo

said by Acela :

Are you kidding me? Majority of the Sunrocket Customer Support were outsourced to India and they practically had no idea how to deal with billing issues.

On a side note, Sunrocket did start of with full american support when it started off.

said by B :

It is conceivable they charged my credit card without authorization, but I never even entered my number into their site, let alone authorized any charges.

said by dmolavi :

said by eabolden :

I still have call forwarding here, near Vienna Virginia the ex-Home of SunRocket

said by Fast Lane :

I think the FCC put some pressure on to have someone step in ASAP for more then one reason.

That's pretty shi**y considering that I signed up with TB specifically to avoid any interruption of services, including ability to forward calls and access to VM [which I don't have, ergo, the need to fwd calls to cell phone].

said by zackwheat :

I just got off the phone with TeleBlend. I'm told that if you still have call forwarding, voicemail, or international calling, you won't have it as of Midnight tonight.

According to the person I spoke with, Teleblend will have a post on it's website sometime Monday concerning when those options will become available again.

I was told that it's possible those options may not be availble for up to a week while the transition continues, but Teleblend hopes to get things up as quickly as possible to avoid customers abandoning them over the next few days.

said by zackwheat :

I signed up with Teleblend. My calls no longer forward to my cell phone. The SunRocket interface has the correct settings. Could it be that Teleblend has disabled the SunRocket settings?

said by icarus21 :

Service has been fine? Does that mean your voice mail is working?

said by christcorp :

You do seem really pumped about this company. What I don't understand is why so many people seem so eager to go with Teleblend. With hundreds of providers available; (Literally), why take a new no name company that hadn't established any credibility? Why, because the SunRocket page told you they are a "Preferred" provider?

said by Acela :

Is it me? Am i missing something, or did all the ex-sunrocket employees suddenly go silent?

said by dentman42 :

The biggest part of it is that they not only got people's account information and access to the network, but they also apparently got people's BILLING INFO INCLUDING CREDIT CARD NUMBERS without consent and WITHOUT FULFILLING THE EXISTING SERVICE OBLIGATIONS WHICH RESULTED IN THE CC NUMBERS BEING ON FILE. In order for billing information to have been transferred, they should be required to assume the service obligations that SR left behind. This is why I ssupect there is quite a bit of legal liability left open in this whole mess. TB ESSENTIALLY BOUGHT YOUR CREDIT CARD NUMBERS as part of their deal with the company handling SR's liquidation. I can't believe that doesn't violate any laws. (If it was a complete company buyout, they'd be assuming the debts as well, and be required to provide the services for which customers had prepaid).

said by PepsiBoy :

I made the change to TB ... Service has been fine.

said by dmolavi :

that's because you've been switched to the blender, as they've taken over for sunrocket. why they can do this without your explicit consent is beyond me...

said by WeenieBoy :

Why, I intend on using mine until it does not work. If they attempt to charge LOL dispute. I have no contract(anymore) :(

said by expansion :

I received a 3rd email tonight from Sherwood...
I'm wondering if the folks who have already contacted teleblend/packet8 received this 3rd email or just the people who have decided against going with the 2 recommended companies.

said by Kayle :

Monday, when everyone said SR was a goner, I signed up with Voip.com. Their gizmo (same as SR's- a Linksys SPA2102) came yesterday. Since my SR gizmo was still working and I had a empty port on my router I plug the new Voip.com gizmo in to test while leaving the SR gizmo connected. Now both of them are working fine. I can even call each other. My question is should I unplug the SR gizmo before someone starts charging me for service I didn't ask for and haven't authorized?

said by EPROM :

For anyone wanting to venture into the Gizmo the following link will show you how to get in unlock and allow you to reprogram, update and stop them from doing anything to your device. It also has a crack to help you unbrick the device. Use with caution. Not for the faint of hart. :D

»gizmopasswords.blogspot.com/

Have fun, Dare you! ;) Try it :hmm: What do you have to loose :uhh:

said by christcorp :

eabolden. Don't be blind to my posts. It doesn't matter what I think of Packet8. If you read this thread I have not once said that anyone should specifically use packet8. I have rebutted when people say misleading things about packet8. But I have never specifically said that packet8 should be anyone's choice. When I have mentioned packet8 as a choice, I have also mentioned att, voicepulse, nuvio, viatalk, and many others. Usually all in the same sentence. You can believe what you want. It doesn't matter to me.

said by ChuckIL9 :

There isn't anyone at Sunrocket to charge you for these calls. Having said that, someone has to foot the bill for termination fees, and since Sunrocket isn't paying them anymore, someone is getting screwed.

said by SRCorp :

LOL!!! Funny thing is the my VPN for SunRocket still works at my house. I was able to logg on to the Billing system and check my email. Damm I guess they DBA forgot to remove to people.

said by dmolavi :

that's because you've been switched to the blender, as they've taken over for sunrocket. why they can do this without your explicit consent is beyond me...

said by xtof :

SR service stopped working for me this morning.

So I unplugged the gizmo, plugged it back, and now everything works fine!

I still haven't signed with any VOIP provider and still haven't receive any email from SR.

said by EPROM :

Those Pics were the best. :D The first smile in almost a week. Thank you.....

said by EPROM :

Thanks to a comment left by Aaron Cook on the previous post, the mystery of “Teleblend” has apparently been solved. Mr. Cook pointed out a recent article in the Wall Street Journal that confirms the new company Teleblend is the result of a deal between 8X8 (VoIP company Packet8) and Unified Communications (I think this is their website).

said by EPROM :

New port the FUD I posted before YES I do corrections and updates!!!!

Saturday, July 21, 2007
Teleblend Deal Between Unified Communications and 8X8

Thanks to a comment left by Robert Cook on the previous post, the mystery of “Teleblend” has apparently been solved. Mr. Cook pointed out a recent article in the Wall Street Journal that confirms the new company Teleblend is the result of a deal between 8X8 (VoIP company Packet8) and Unified Communications (I think this is their website).
(snip!)

said by EPROM :

Just read and be warned !!!
Saturday, July 21, 2007
Sunrocket Comes Back as “Teleblend”??? Be careful!

said by dmolavi :

»gizmopasswords.blogspot.com/2007···ess.html

said by oddgeezer :

Did you re-provision your AC211SR to work with Viatalk? Have you posted to tell us how? (Not the password cracking stuff; the re-provisioning steps, with fake server names, etc.)

said by N9MD :

SunRocket has used a variety of CLECs: Global Crossing, Focal Communications, PAC-West, ChoiceOne, KMC, and Level 3 Comm. Focal Comm was... taken over by Level 3 Comm.

said by LordInvictus :

christcorp

You said

2) They are in fact the backbone of SunRocket and their employees restructured to get out of their debt. They continue on everything they have done in the past.

You have no idea what you are talking about here. Yes they may have bought their backbone due to liquidation, but you are saying that they kept a few of their employees. Your wrong there. Your assuming too much with speculation. You do not know this nor do I.

Assumption is the Mother of all F-ups remember that.

said by LordInvictus :

christcorp

You said

2) They are in fact the backbone of SunRocket and their employees restructured to get out of their debt. They continue on everything they have done in the past.

You have no idea what you are talking about here. Yes they may have bought their backbone due to liquidation, but you are saying that they kept a few of their employees. Your wrong there. Your assuming too much with speculation. You do not know this nor do I.

Assumption is the Mother of all F-ups remember that.

said by christcorp :

What has teleblend done to deserve these customer's trust and money?

said by christcorp :

They have no more right to automatically have the refugees trust than I do. Later... Mike....

said by LordInvictus :

SOCal,

Instead of Bashing and Trolling why don't you call their phone number and wait like I did and ask for the same information I did.

If this was a plant, then what would I gain by it. Number 2, ever stop to think that Lisa Bickford is quite busy, I am sure she will come up with something in a PR sort of way. If I was fed this information then why would I check up on them after getting off the phone with them. I suggest you look at the Better Business Bureau such as I did.

Do the research or are you that lazy? Wait a sec I am a troller and I just want to aimlessly post something just so I look bigger on these forums. Get the facts then Talk to me

Invictus

said by gramalin :

Maybe the exSunrocket people all upgraped their resumes and got custoler service jobs.....

said by fated :

I didn't get an fatal error yet -- i meant when i enter my phone number, the next page didn't show up preloaded with all my information -- i had to fill them in by myself. but i read that supposedly your information will automatically load...

said by NeedFastPort :

Most modern, security conscious, e-mail clients don't automatically download images anymore, so for a good majority of the people Sherwood sent that e-mail to, they won't know if it was read or not.

said by gramalin :

Maybe the exSunrocket people all upgraped their resumes and got custoler service jobs.....

said by dmolavi :

good to hear. I've been out most of the evening, but will place a test call to make sure that it still works (mine is the AC-211-SR).

said by chpalmer :

quote:

---

It's obvious to the most casual of casual observers that SunRocket went under, someone made a deal with TeleBlend (most likely someone with a SR connection

---

Probably the stiffed janitorial company...

said by Graycode :

The purpose of this 2nd notification was not just to make TB bold. This new email consists of HTML having an embedded transparent image link. That link contains unique identifiers such that every time you view that email the senders will know:
• That you opened the email
• How often you read it
• Where you are (IP) when you read it

The HTML image link contained in the email looks something like:
<img src="http://click.icptrack.com/icp/track.php?msgid=1234567&act=WXYZ&r=1234567890&c=12345" width="1" height="1">
(I fudged URL parameter values so as not to uniquely identify myself).

I'm not saying it's necessarily bad that Sherwood Parteners is doing that, but just wanted to clarify why we got 2 apparently similar emails. With this new one they'll have validation that their notification was received and read. They hired an email marketing firm (aka 'professional spammer') to send these to us to help cover their butts.

said by degauss1 :

I did VT with BYOD. I have the Innomedia gizmo. I have validated the config file changes when you put in the new settings. No worries about expiration. As far as I can tell...

said by bazbo3 :

Maybe even counties in a state?

said by SunBurned :

Has anyone tried calling the TeleBlend tech support number lately - I'm getting a disconnect recording now. Hilarious!

said by Graycode :

The purpose of this 2nd notification was not just to make TB bold. This new email consists of HTML having an embedded transparent image link. That link contains unique identifiers such that every time you view that email the senders will know:
• That you opened the email
• How often you read it
• Where you are (IP) when you read it

The HTML image link contained in the email looks something like:
<img src="http://click.icptrack.com/icp/track.php?msgid=1234567&act=WXYZ&r=1234567890&c=12345" width="1" height="1">
(I fudged URL parameter values so as not to uniquely identify myself).

I'm not saying it's necessarily bad that Sherwood Parteners is doing that, but just wanted to clarify why we got 2 apparently similar emails. With this new one they'll have validation that their notification was received and read. They hired an email marketing firm (aka 'professional spammer') to send these to us to help cover their butts.

said by UfiaFromSR :

Christcorp, do they (Packet 8) still not have Caller-ID with name? You're right, I perhaps may not be up completely on Packet 8 within the past few years, however, I dumped them a few years ago when my cellular phone with Cingular sounded better than my home phone with them.

As for their financial statements. You really can't put spin on that. They are out there for everyone to see. I urge people to make their own decisions on that. What looks good to you (in terms of what they're spending on R&D, advertising/costs associated with bringing on new customers, costs they spend on customer retentions, etc.) may not look good to me (I work for a major investment banking firm), but may be perfectly acceptable to you!

If you'd like to make the jump to Packet 8, now would be the time to do it as they are running promotions for ex-sunrocket customers (like everyone else it seems).

said by VTHurryPleas :

I just got my second email from sunrocket accept this time the name they sent it from is not Sunrocket but rather Sherwood Partners. I do not know if it will show when I submit this post but they bolded and enlarged all of the links to sign up for TB while keeping P8 links a normal weblink font. Are they showing favorites? Hmmm....

-------- Original Message --------
Subject: SunRocket Customer Notification
From: Sherwood Partners
Date: Fri, July 20, 2007 12:37 pm
To: **************

said by bazbo3 :

I've seen 4 different totals for a Teleblend bill ranging from mine at $15.39 to rycelover's at $16.14.

said by socalfrank :

I don't know who Level 3 is. I thought a company called PacWest handled all of Sunrocket LNP in & out requests.

said by RockyBB :

The requirement is to allow port-outs, not to require port-ins.

said by rycelover :

billing statements are now available for d/l from TB's site in pdf format. It gives a break down of fees that are added on to $12.95. Log in, click on "my bills" and then "view statement". For me in NY, taxes and surcharges were $3.51 for total of $16.46.

said by socalfrank :

I don't know who Level 3 is. I thought a company called PacWest handled all of Sunrocket LNP in & out requests.

:p :p

The link you gave just gave me a nextel LNP check...not sure what good that is.

said by B :

What is it with this garbage from companies refusing to port in your number? Do we have LNP regulations in this country or don't we?

-- B

sunrocket » SunRocket Days are OVER! (: 1 2 ·· 133 134 135 136 e) by tmj slow mo 2709/196k 20th Jul 05:25PM

said by socalfrank :

In my rush to LNP (port) my numbers from Sunrocket as fast as possible, On Tuesday I signed up with 1 of only 2 companies that I knew of at the time who told me they could port my numbers "for sure".

The 2 choices I had were Packet 8 and Lingo.

I called Packet 8 back when I decided to go with them, but was left on hold for over 20 minutes. That's when I decided to go to Lingo.

Lingo answered my call with minimal wait time and they seemed to say all the right things except that porting the number could take up to 20 days (which was no different at Packet 8.

I've read most of this whole thread, and I heard a lot about Packet8, Vonage, CallVantage, Voip.com and Voicewing, but not much has been said about Lingo.

I hope I made a good choice. Does anyone out there currently have or have past experience with Lingo?

By the way I had Callvantage and went to SunRocket for the savings, Callvantage says they can't port that number back. Callvantage was the best I've had so far and I would have gone back if they could get my number.

said by christcorp :

I'm not saying that packet8 is the perfect choice for everyone. They aren't. No provider is. But it's hard to sit here while you speak a lot of inaccurate information. Later... Mike...

said by srworries :

What am I going to do with Gizmo anyways? I could use Phone but I am happy with Uniden phone I got it from SunRocket.
I am now too old to read all the user manuals everytime I buy new gadget. I want to stick with familiar Uniden phone now.
I ordered SunRokcet service because my old plan is expired now and I needed VOIP service (and still need one). I was very happy SunRocket and I would love to join Teleblend if what everybody is saying is right, that Teleblend bought hardware/sofware from SR.

said by B :

Uh... are you crazy? You haven't even started service and you can get away free with a simple chargeback.

Run! Flee! Don't insert yourself into this mess for no reason at all! Pick another provider who's stable. In my opinion you'd be crazy to even think about Teleblend; you have nothing to gain.

-- B

said by Neo8762 :

Finally I have reached the end of this thread, all 134 pages. hallelujah!!!

said by srworries :

I had ordered SunRocket 1 year plan a week before Sunrocker went down. Now that I have received the package with Gizmo/free phone etc but no Activation, how can I switch to Teleblend? The gizom box is still not connected.

Would Teleblend activate the my phone if I join them?

I could log in SunRocket website and see my invoice,missed call etc details. Wondering is that means activation has happened automatically?? My concern is CC charges being dusputed. I was thinking of returning the package but my another SunRokcet service was too good to be true. If Teleblend is new avatar of SunRocket, I am going with Teleblend.
Porting/keeping SR # is not really my concern.

said by NY Tel :

Hands down and up....AT&T.

You can PM me if you want for details.

said by Kabe :

I'm thinking of either VT or AT&T CV. Any thoughts on difference in clarity and reliability? I like VT's 2 line feature but ATT&T CV seems to be the best for reliability and clarity.

Thanks.

said by leno :

has everyone got the email yet?
I am still waiting before i decided to sign up with another provider.

said by altoidboy :

just a note that to bash anonymous posters is a bit senseless. i posted here "anonymously" (by just typing in a moniker) for the first 5-10 times, then decided since i was gonna be coming here a lot, i might as well register, but in doing so, i really gave no personal information away (i used a throwaway e-mail account), so even though i have an account here at dslr, i'm still anonymous.

Said by "lbickford":
We're still working out these details. We don't want to make a long term decision with little information so we must be a little vague until we have a solid grasp on the reasons SunRocket failed, the cost models that obviously didn't work, and everthing we must to differently to be successful. We are being cautious in order to avoid having dissatisfied custolmers further down the road.

I will post more info here as it unfolds.

said by RockyBB :

yo, Mike! Those dudes didn't bust you up so bad. Take a look at this thread »STOP using your SunRocket service if you want to see some real bayonet bag action!

said by sheik28 :

christcorp has had more providers than you could even name. He along with several other regulars have done more for VoIP users than a lot of the providers have themselves. There are many here who are seemingly "fanboys" of one provider or another and then there are the smart ones.
Choose who you want to be.

said by cashonly6 :

Well, I went with teleblend cause I really need my number NOW and ATT Vantage says they can't transfer it.

I have dial tone, can make and receive phone calls, but there's no voicemail or simulring. Has anyone switching to TB been able to get voicemail or simulring to work?

I can log onto the SR website and pick up old voicemails, but when someone calls me, it no longer goes to voicemail or simulrings my other phone even though on the SR website, it shows that it should.

Cash

said by Gork :

said by rycelover :

---

I recommend that you call them back -

---

I was going to say, and in hindsight I guess it would have been better to do so, that they're filing my claim with the claims department anyway, at my request. The CSR advised me, however, not to expect that anything will happen since it is outside of their 60 day policy.

said by geekette5 :

I've been following this saga since bumping into a news item on Wednesday, but I have what I think is a new twist on the issue. My mom (who I unfortunately convinced to follow me to SR) thought she was "safe" since her 30 year old phone number was still working on her old copper. Until this morning. Gone. How did it get "pulled" by a company no longer in existance?

said by christcorp :

I never said an Anon poster didn't have the right to do anything. I was basically saying that the "Pot shouldn't be calling the kettle Black". You all implied that because I wasn't a SunRocket customer, I shouldn't be commenting. I said, because you are an anon poster, your comments should be taken with a grain of salt. Later... Mike...

said by Gork :

said by xtof :

---

Only AMEX does not seem to be too good for the dispute if it's over 60 days...

---

It seems as if I've hit a brick wall with AMEX. Ah well, future purchases will be put on a different card - simple as that. My AMEX card is tied with my Costco account so I'm not sure, but I'll probably be closing the AMEX account as well.

said by rhymemaze :

"It has been our pleasure to service you at SunRocket!"

...ahh, I won't say anything here, haha.

said by dmolavi :

yours was not one of them :) (yeah, neither is this..)

said by Gork :

said by xtof :

---

Only AMEX does not seem to be too good for the dispute if it's over 60 days...

---

It seems as if I've hit a brick wall with AMEX. Ah well, future purchases will be put on a different card - simple as that. My AMEX card is tied with my Costco account so I'm not sure, but I'll probably be closing the AMEX account as well.

said by SRisPOO :

I came here to find useful information about Sunrocket and a resolution to my problem. It turns out I learned very little in the 132 pages in this particular thread. I would say out of the 132 pages there are probably a couple dozen useful posts.

said by burris :

How are they going to liquidate something that they have already given away...?---Customers, equipment, billing info, etc?
What is left to file a claim against?

said by burris :

Looking at that site, how in the world can they say....

=========

"Creditors to SunRocket will receive a notice within the next 30 days in regards to the general assignment and for the filing of claims in the liquidation process of SunRocket."

=========

How are they going to liquidate something that they have already given away...?---Customers, equipment, billing info, etc?
What is left to file a claim against?

said by morningstar9 :

...

3) Have you acquired assets and infrastructure of Sunrocket?
We have an agreement with the Assignee that allows us to solicit and support former SunRocket customers.

4) Are you actually Sunrocket just with a different name?
No we are not related in anyway to the former SunRocket company. I am not Lisa Hook in disguise. I’ve never met Lisa Hook and I have no association with Lisa Hook. My name is Lisa Bickford and has been most of my life after I married. If you could make sure the bloggers get that, I’d appreciate it.

5) Are you going to use the actual sunrocket network, server and/or technology just with different name?
Teleblend has an agreement with the Assignee that allows us to solicit and support former SunRocket customers.

6) Are you going to port our sunrocket numbers, or you will be using same system and the porting will not be required ?
No porting is required.

7) If you do port our numbers, how long is it going to take?
No porting of numbers is required.

8) What would be the monthly rate after the remainder of the Sunrocket contract expires?
Teleblend will offer to former SunRocket customers $19.95 base rate per month after their current term expires provided they sign up for a new one year term.

9) Can I cancel my service any time ?
Anytime during the transition period.

10) Is there is any cancellation charge?
Not during this transition period.

11) What are the other recurring taxes/surcharge and fees in addition to $12.95 monthly charge?
They will be evident in your first months billing. They will include standard telephone taxes and surcharges.
...

said by dmolavi :

sunrocket doesn't do upgrades, only upgrapes.

take a look at »www.sunrocket.com if you want to know what's going on.

said by SRisPOO :

I think he works for ViaTalk. :D