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Conway

@comcast.net

Comcast gave me a number for bandwidth usage

After receiving the "call" I decided to ask a rep on thier chat....

user george_ has entered room

george(Sun Jul 15 2007 00:16:37 GMT-0400 (Eastern Daylight Time))>

bandwidth usage

analyst Matt.23044 has entered room

Matt.23044(Sun Jul 15 2007 00:16:43 GMT-0400 (Eastern Daylight Time))>

Hello george_, Thank you for contacting Comcast Live Chat Support. My name is Matt.23044. Please give me one moment to review your information.

Matt.23044(Sun Jul 15 2007 00:16:50 GMT-0400 (Eastern Daylight Time))>

I will be happy to assist you with that today. I will be just one moment bringing up your account, your patience is greatly appreciated.

Matt.23044(Sun Jul 15 2007 00:18:02 GMT-0400 (Eastern Daylight Time))>

Hi George, what would you like to know about bandwidth usage?

george_(Sun Jul 15 2007 00:19:50 GMT-0400 (Eastern Daylight Time))>

I was recently told I used to much bandwidth last month, how much is the acceptable usage?

Matt.23044(Sun Jul 15 2007 00:20:26 GMT-0400 (Eastern Daylight Time))>

As far as I know there is no set limit, but the general cap is about 60Gb a month, if you don't mind waiting a moment I will see if I can find out the exact amount.

Matt.23044(Sun Jul 15 2007 00:24:58 GMT-0400 (Eastern Daylight Time))>

Here are some general amounts of files that are acceptable for monthly downloading.

Matt.23044(Sun Jul 15 2007 00:25:01 GMT-0400 (Eastern Daylight Time))>

Sending or receiving 13 million emails
Sending or receiving 256,000 photos
Downloading 30,000 songs
Viewing 14,000 movie trailers

george_(Sun Jul 15 2007 00:27:37 GMT-0400 (Eastern Daylight Time))>

That doesn't help at all considering, those file sizes vary greatly... Can you be more specific in terms of Gbs?

Matt.23044(Sun Jul 15 2007 00:28:23 GMT-0400 (Eastern Daylight Time))>

I am afraid I cannot. There really is no set limit on the amount of bandwidth available for use, one of my colleagues said that it is generally about 60GB a month, but I have been unable to locate any documentation mentioning Maximum bandwidth usage.

george_(Sun Jul 15 2007 00:30:44 GMT-0400 (Eastern Daylight Time))>

How am I supposed to keep my usage under a limit that I don't know?

Matt.23044(Sun Jul 15 2007 00:31:46 GMT-0400 (Eastern Daylight Time))>

I apologize but you may need to contact your local office regarding the issue, as far as I know there is no limit on amount of bandwidth used per month.

george_(Sun Jul 15 2007 00:34:42 GMT-0400 (Eastern Daylight Time))>

How would I go about doing so, as there is definitively a limit as a received a phone call form comcast threatening to cancel my service if I did not reduce usage

Matt.23044(Sun Jul 15 2007 00:33:58 GMT-0400 (Eastern Daylight Time))>

I will get you there contact information. One moment please.

Matt.23044(Sun Jul 15 2007 00:37:18 GMT-0400 (Eastern Daylight Time))>

Center Name: Woodcrest Shopping Center
Address: 1490 Berlin Rd
Cherry Hill NJ 08003
Phone Number: 800-266-2278
Hours: Monday, Tuesday, Thursday and Saturday 8:30am to 5:00pm Wednesday and Friday 8:30am to 8:00pm



sortofageek
Runs from Clowns
Premium,Mod
join:2001-08-19
kudos:21

OK, I'll add this one to the list: »Comcast High Speed Internet FAQ »Does Comcast have bandwidth use limits?