moon
@direcpc.com
|  [HN7000S] Uplink* Issue with the HN7000s
Lately I've been having a Uplink* issue for the past 2 weeks. It seems to drop my whole connection every 10-20 minutes. I'm trying to find out what is wrong. And i try contacting Hughesnet but when I do, I'm never helped.
Anyone have an idea what's wrong? |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
| Not a clue without more information. Let's start with what you're doing when this happens, and which TX/RX error codes are displayed when your connection drops?
It would also help if you'd define what you mean by Uplink* Issue
//greg//
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HN7000S/1.2Ghz Tualatin/1GB PC133 - W2K Pro/SP4 - G11/1410H - RSL screwed up since March 16th - NAT67.44.28.61 - DNS66.82.4.8 plus rollovers - Firefox 2.0.0.3 - SSL proxy switch - TrendMicro AV/firewall |
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LesZ
join:2006-08-23
Scales Mound, IL
1 edit | reply to moon
said by moon :
Lately I've been having a Uplink* issue for the past 2 weeks. It seems to drop my whole connection every 10-20 minutes. I'm trying to find out what is wrong. And i try contacting Hughesnet but when I do, I'm never helped.
Anyone have an idea what's wrong?
I'm sure that it could be a number of things, but, if I had to guess, it would be that your are having trouble with you web accerator connection. If you go to the system control center when this is happening and look at the sytem status page and you see, by "web acceleration status" something other than "operational" that would be your problem. If that is the case, the problem is at Hughes' end, and there isn't a lot you can do except to keep calling tech support, get your case escalated to at least tier 3, and hope enough other people at your satellite/transponder location are also complaining so that Hughes does something to fix the problem at their end.
In the short term, when the problem occurs, you can do 1 of two things. Either restart the modem or go the the advanced/advanced page, then turbopage, then advanced configuration. Once you are there, you can try to do a turbopage teardown. Just check "auto select" and then "teardown turbopage connection". When the next screen comes up, click "continue", and you are done. What will happen when you do this is that your system will connect to a different web accelerator address, and, if you are lucky, this one will keep your connection better. If not, just keep repeating the process as needed. It is a pain to have to do this, but, until Hughes fixes their problem, it may be the only way to be able to continue to use the system.
Again, your problem could be caused by something else, but, every 4 or 5 months, I'll have the same situation that you described, and the problem will be with the web accelerator connection.
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7000S,.74m, 1W, Pro+ Plan, IA6/1216 |
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zeddlar
join:2007-04-09
Jay, OK
| reply to moon
Unscrew the cables at your ground block and see if the transmit side of your ground block and the cables going in are burnt. If so you will need to replace it and you can buy one at about any home supply like Lowe's.
The transmit side has a higher electrical flow through it from what I understand and will burn out easily if any moisture gets into it. I had this problem repeatedly with mine and finally I pulled the conduit out of the ground and checked it and found that it was full of water so I replaced the conduit with the cables coming out facing down so that rain couldn't get into it and also I moved my ground block up underneath my eaves instead of on the side of the house and my upload speeds vastly improved and I havn't had a problem since.
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HughesNet small buissness $99 package / AMC9,83west/990Mhz./.98 dish/2 watt radio/HN7000s modem/ 4 computers on a linksy's wired network |
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Moon
@direcpc.com
| reply to moon
Receive Status Receiver operational. (RxCode 5)
Transmit Status Transmitter ready. (TxCode 8)
Software Download Status All files are up-to-date.
Service Status Commissioned [Keys updated]
TCP Acceleration Status Operational
Web Acceleration Status Operational; Upstream Addr: 69.19.14.16
Upstream Version: 5.6.0.25
this is the info while it does this. |
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moon
@direcpc.com | reply to LesZ
Yeah, how do I do the advanced page thing you're talking about? |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
2 edits | reply to Moon
You still haven't explained what you mean by "UPLINK ISSUE". You claim the connection is dropping every 10-20 minutes, so why have you categorized it as a problem on your send side?
RX5/TX8 are the Error Codes that say your connection is extablished and operating within acceptable parameters in both directions. When RX5/TX8 are present, all five LEDs on the IDU should be illuminated - and your connection is up. If in fact you see 5 blue lights and the RX5/TX8 when your "connection drops", then your HughesNet installation isn't what's causing whatever this interruption may be.
Did you make any change to your computer software two weeks ago? what is your operating system? what security software do you use? are you networked? if so, how? if networked, does this "UPLINK ISSUE" occur at all work stations?
The browser address you asked for is »192.168.0.1/fs/advanced/advanced.html
//greg//
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HN7000S/1.2Ghz Tualatin/1GB PC133 - W2K Pro/SP4 - G11/1410H - RSL screwed up since March 16th - NAT67.44.28.61 - DNS66.82.4.8 plus rollovers - Firefox 2.0.0.3 - SSL proxy switch - TrendMicro AV/firewall |
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moon
@direcpc.com
| reply to moon
Yet again, I'm going to attempt to contact Hughes'.... When it asks for your 16 digit self-diagnostic code, where do I find that?
= Uplink* While now having this for a maximum of 3 weeks so far. Uplink* I will define.
Uplink
This diagnostic message indicates that your HN7000S has detected a possible Uplink issue.
This may be due to inclement weather conditions locally or at the NOC or due to transient issues on the Uplink. This should clear up in a few minutes. If the problem persists, try restarting your HN7000S to see if it clears up the issue.
^^^ ^^^ ^^^ ^^^ ^^^ ^^^ ^^^ ^^^
" May due to inclement weather conditions locally or at the NOC" = Lies, I have a perfect view of blue sky, and no one has this error to what I understand.
" Transient issues on the Uplink " = No idea what it's telling here.
" Try restarting your HN7000S " = More than enough, something is wrong.
------------------------------------------------------------
INFO:::
Did you make any change to your computer software two weeks ago? ::: No.
What is your operating system? ::: Windows XP
What security software do you use? ::: symantec > Norton Internet Security 2007
Are you networked? If so, how?::: If a router counts as networking, yes. Just in the house with 1 other computer.
If networked, does this "UPLINK ISSUE" occur at all work stations? ::: From what I've checked, no, they do not have the Uplink* issue. |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
2 edits | You're posting too much conflicting and/or seemingly unrelated information - to the extent that I'm now beginning to wonder if there is any ACTUAL outage experienced here. So bear with me while I get something straight.
Are you actually experiencing a connection loss every 10-20 minutes like you said up front? Specifically, can you or can you not browse the internet/upload/download/et cetera during these times?
Or are you just trying to figure out some diagnostic or error indication that somehow presents itself to you?
//greg//
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HN7000S/1.2Ghz Tualatin/1GB PC133 - W2K Pro/SP4 - G11/1410H - RSL screwed up since March 16th - NAT67.44.28.61 - DNS66.82.4.8 plus rollovers - Firefox 2.0.0.3 - SSL proxy switch - TrendMicro AV/firewall |
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Red Baron
Premium,ExMod 2001-05
join:2001-08-04
41.3N, 87.1W
3 edits | reply to moon
*never mind*  |
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moon
@direcpc.com
| reply to grohgreg
Yes, when I try to download, though it does the average download 102 kbps after 10 or 20 minutes, it drops my connection, and says " Please re-try to download the file "
While I play a famous game you all should at least heard of. World of warcraft is now at 1800ms, and hits 3000ms to 4000ms not letting me do anything, then just disconnects.
Red Baron, what do you mean by - HNS monitors, beta testing? |
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Red Baron
Premium,ExMod 2001-05
join:2001-08-04
41.3N, 87.1W
2 edits | reply to moon
*retracted, posted by mistake* |
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moon
@direcpc.com | um, theres one thing, when i get to the point, where it asks for the 16 digit self-diagnostic code, where do i find this to continue? |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
| said by moon :
um, theres one thing, when i get to the point, where it asks for the 16 digit self-diagnostic code, where do i find this to continue? No idea. And I'm finding it increasingly difficult to follow your attempts to explain.
But it doesn't sound like the satellite portion of your internet connection is dropping out at all. Sounds more like certain servers that you link to are timing out the connection. This is not uncommon in consumer-grade satellite access; comparatively high latency is a known issue. It's why VoIP, VPN, first person shooters, some IMs, et cetera don't play nice over satellite. Is that 16 digit thing you're asking about from some distant server, rather than from the HN7000S itself?
//greg//
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HN7000S/1.2Ghz Tualatin/1GB PC133 - W2K Pro/SP4 - G11/1410H - RSL screwed up since March 16th - NAT67.44.28.61 - DNS66.82.4.8 plus rollovers - Firefox 2.0.0.3 - SSL proxy switch - TrendMicro AV/firewall |
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moon
@direcpc.com
| reply to moon
Amazingly, now with the Uplink* issue, i have this tagging along with it.
Web Acceleration Status - Inactive
This is the normal Web Acceleration state when you are "not" actively browsing HTTP based websites. Your terminal will automatically bring up the Web Acceleration connection when you start browsing HTTP based websites.
Note: Secure HTTP (https) traffic does not use Web Acceleration. So if you are only accessing a secure site (such as an Online banking site), Web Acceleration may be Inactive.
along with the Uplink*
Uplink*
Web Acceleration[N]
DNS Acceleration[N]
(Upstream Version: 5.4.0.26)
There is something, totally wrong. |
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moon
@direcpc.com | reply to grohgreg
during the process of contacting hughestnet tech support, they ask for a 16 self-diagnostic code. |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
3 edits | reply to moon
said by moon :
(Upstream Version: 5.4.0.26)
There is something, totally wrong.
Yeah, you're foolin' with the modem so much it can't update the software. I believe the NOC has been trying to push v5.4.0.33 to you, and you're interpreting it as link troubles. And everytime you impatiently restart the modem, it takes time for all the features - including WebAccel and DNS Accel - to come on line. In essence, it needs time to completely finish it's own boot sequence.
Slow down. Take a break. Give the thing time to update and re-enable all it's features and capabilities. If you're in the habit of powering down the modem when not at the PC, don't. Power down the PC and peripherals if you want, leave the modem run. It needs uninterrupted time to get current with the network computer at your gateway.
Still don't know what this 16 digit number is you're talking about. Didn't tech support tell you what it is, or where to find it?
//greg//
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HN7000S/1.2Ghz Tualatin/1GB PC133 - W2K Pro/SP4 - G11/1410H - RSL screwed up since March 16th - NAT67.44.28.61 - DNS66.82.4.8 plus rollovers - Firefox 2.0.0.3 - SSL proxy switch - TrendMicro AV/firewall |
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moon
@direcpc.com | So I should just go to the system control center, click on * RESTART THE HN7000S * ?, then give it about 5 minutes to gather itself? |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
2 edits | said by moon :
So I should just go to the system control center, click on * RESTART THE HN7000S * ?, then give it about 5 minutes to gather itself?
Once it's up and running - five blue lights - just don't fool with it at all anymore. If you can resist the temptation, try NOT restarting it at all. Been nearly 11 days since mine's restarted, I"m sure there are many folks here with uptimes considerably longer than that.
Once it's actually been permitted to load v5.4.0.33, THEN you can re-evaluate what you think might be performance issues. In the mean time, perhaps it might be a good idea to actually read the HN7000S owner's manual. »kb.hughesnet.com/pf/12/webfiles/···01_c.pdf
You might also give some serious consideration to registering with this forum as well. Anonymous posters typically don't get the same level of attention as do registered members. It's mostly a credibility thing.
//greg// |
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ALHILLDIRT
@bellsouth.net
| reply to moon
I have also been having similar problems to what he described, but mine started about 3 to 4 weeks ago. I first noticed Outlook would give me an error message that the connection to the server either timed out or was lost. Within a few minutes everything was back to normal. Then I noticed that my connection to the network would suddenly stop then come back up. Ran a speed test on DSL reports yesterday one minute I was at 1.3 down, and the next it was 287 K, uploads remained fairly consistent. By the way, I have the Propack with 2 watt system. |
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