| reply to ThatsAllFolks
Re: SunRocket Days are OVER! If you cancel, might need to follow these steps...not sure how good this info is now that SR is finished:
Once your account is closed, our system will
automatically calculate any refund due to you for
unused months by your cancellation date. The refund
will be automatically be credited to the method
of payment on file in 38 days.
Be advised that a disconnected number cannot be
ported away from SunRocket. To port your number
away will take up to 45 business days.
Please follow the instructions below in order to
transfer your phone number to another phone
service provider.
1. Please contact your new phone service provider
and request that they initiate a phone number
transfer. Your new carrier must start this process
for you.
2. Your new provider will ask you to complete a
request form which will require information about
SunRocket. Please use the following:
End User Name: SunRocket
End User Address: 8045 Leesburg
Pike, Suite 300, Vienna VA 22182
In order to cancel your service, we need you to
call our member center. Cancellations cannot be
handled by e-mail. |
