wheninrome1
join:2007-07-03
Dana Point, CA | Re: SunRocket Days are OVER! No dial tone and no incoming/outgoing calls here in Southern California. Way to go SunRocket!! | |
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 tivoboy
join:2004-05-10
Menlo Park, CA | Re: SunRocket Days are OVER! So, nothing here in Menlo Park, no service outbound or inbound.
Calling AMEX now. | |
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andy_c
join:2001-01-31
Louisville, CO | My VOIP light is off here in Colorado, and no dial tone. | |
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Aveamantium
join:2006-10-02
Loveland, CO | Re: SunRocket Days are OVER! Everyone is now going down and still no official statement... Nice.  | |
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| | jaydub2
join:2007-07-16
Arlington, VA
| Re: SunRocket Days are OVER! said by Aveamantium  :Everyone is now going down and still no official statement... Nice. Need this be said?
GOTCHA!
--
»thecrustysysarch.blogspot.com/ | |
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| | | ODYSSEY
join:2001-12-06
Raleigh, NC
1 edit | Re: SunRocket Days are OVER! Phone just died, was working ~15 mins ago. No incoming or outgoing. 919 area.
Gotcha | |
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| | | twelve17
Premium
join:2006-01-19
New York, NY
| said by jaydub2 :said by Aveamantium :Everyone is now going down and still no official statement... Nice. Need this be said? GOTCHA! LOL!!!
I paid a year up front in December, so I'm not out much compared to what I would have paid by now if I had been with Vonage, so I am not very disturbed by these news if true.
The funny thing is that if you call the customer service number, it still says "The no gotcha phone company" right before it tells you that they aren't taking any more calls! | |
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walletless
@insightbb.com
| A bit of advice for everyone who is going to dispute with credit card company. I just got off the phone with MBNA dispute department.
My credit card is offering me 4 months to dispute, and luckily, I am just 3 days short of 4 months  So I can dispute my Sunrocket charge so long as they receive my faxed dispute within 3 days.
1) Please email Sunrocket Customer Service email address. You will get an auto response message - print that email. You will require that as proof that you tried to contact Sunrocket prior to filing.
2) Mention in your letter that you also tried to call customer service and you got the automated "greeting" that they have stopped taking service calls.
3) Login to your phone carriers account and print the call logs indicating your attempt to call sunrocket's 800 number.
4) Call your credit card dispute resolution department IMMEDIATELY. Most credit card will have this department open for 24 hours. Have them fax the dispute form (if they do not have them online for printing). Immediately fax them the above proofs along with the completed dispute form and a cover letter indicating that you had paid for 2 years of service and the service ended abrubptly, and calls to customer service were futile.
5) Sit back and relax. The credit card company will generally attempt to call Sunrocket's 800 number to check, and if they are unable to reach SR, they will automatically credit you the amount they charged. | |
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huntermcdole
Premium
join:2005-08-01
Tucson, AZ | Re: SunRocket Days are OVER! Wish my renewal was recently... I renewed in February  | |
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Goober
Premium
join:2000-12-17
Naperville, IL | Re: SunRocket Days are OVER! It's still worth talking to your CC company. Some are very good about things like this. AE and Discover bite hairy bags, but Chase and Citibank have been good in the past. | |
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huntermcdole
Premium
join:2005-08-01
Tucson, AZ | Re: SunRocket Days are OVER! I believe it was on my Amex or my USAA Card | |
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| | | | | Raiderdad
join:2007-07-16
Pleasanton, CA | Re: SunRocket Days are OVER! Am on the line now w/Capital 1.....& wouldn't ya know it.....today is my exact 4 mos cc posting date (3/16)....I may have just been able to squeek in w/my $209.26 credit.
Will post back w/my progress. | |
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| | | | | | Raiderdad
join:2007-07-16
Pleasanton, CA | No propblem w/Capital 1 disputing the charge from 4 mos ago (to the exact day as it was)....so as it turns out, we got 4 free mos of SR.....GOTCHA!!! hehe | |
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| | | | | | | empusa
join:2007-07-16 | Re: SunRocket Days are OVER! RaiderDad, I have CapitalOne and am in the same scenario as you (a few days apart, though). WHat do I need to say to dispute? | |
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| | | | | | | | Raiderdad
join:2007-07-16
Pleasanton, CA
| Re: SunRocket Days are OVER! Just tell'em the truth. Was no problem @ all for me. Now I gotta solid green run light on the gizmo....but of course the fone still dont work.
Oh well...guess I'll finally bite the Comcast triple play bullet....SIGH!!! We got cable inet & TV w/em.....time for fone I suppose....from $17/mos to $40....OUCH!!!
GL all makin your way thru all this uglyness.
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JerseyTechGuy
@optonline.net | Re: SunRocket Days are OVER! So... When does the class action lawsuit start. I think I deserve some inconvienince money. | |
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| | | | | | | | | Cogdis
join:2007-03-26
Floral Park, NY
1 edit | Re: SunRocket Days are OVER! said by JerseyTechGuy :
So... When does the class action lawsuit start. I think I deserve some inconvienince money.
Heh, who are you gonna sue though?
BTW service is working both ways for me. | |
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| | | | | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: SunRocket Days are OVER! Be ready to come back and post your "My service is dead here too" post. 
I had one of the adapters here in Mpls, month to month, and for testing purposes only, and it too went dead.
--
"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." | |
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SRcustomer
@comcast.net
| said by JerseyTechGuy :
So... When does the class action lawsuit start. I think I deserve some inconvienince money.
SR is going to be what we attorneys call "judgment proof", meaning they've got no money for the court to award you. Trust me, another attorney friend and I already discussed this. | |
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The Beer
I Love It When A Plan Comes Together
Premium
join:2001-07-24
Omaha, NE
clubs:
 ·ViaTalk
| said by JerseyTechGuy :
So... When does the class action lawsuit start. I think I deserve some inconvienince money.
I don't know who you are going to sue however it could be some fun to take it personal.
If we can dig up some info on Lisa Hook...
Have some pizza's delivered.
Have Chinese delivered.
Send her flowers.
Send her nuts (Jericho fans understand)
Sign her up on any catalog list we can find.
Put her name on church calling lists.
Pet her name on any calling list.
Prank call her.
Register her for the ebay service that calls you when auctions end, then watch a TON of auctions.
Use Viatalk free, connect her to random fun places.
On the illegal side however would be fun none the less...
Have her trash service stopped.
Disconnect other utilities.
File random complaints with the FCC her having problems with multiple regulated services.
Same for the PUC in her state.
Just some ideas, I would not recommend doing any of this. | |
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| | | | | | | | | Cogdis
join:2007-03-26
Floral Park, NY | Re: SunRocket Days are OVER! I'm game for sending her nuts lol.
It brought jericho back, maybe it will bring SR back somehow?? | |
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tangojoker
Peace
join:2004-01-25
Beaverton, OR
 ·T-Mobile US
·Teleblend
| said by The Beer :said by JerseyTechGuy :
So... When does the class action lawsuit start. I think I deserve some inconvienince money.
I don't know who you are going to sue however it could be some fun to take it personal. If we can dig up some info on Lisa Hook... Have some pizza's delivered. Have Chinese delivered. Send her flowers. Just some ideas, I would not recommend doing any of this. check this out.
»www.reuters.com/article/politics···20070710 | |
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supergirl
join:2007-03-20
Pensacola, FL
·Cox VOIP
·Skype
 ·Cox HSI
 ·AT&T Southeast
·magicjack.com
| said by The Beer :said by JerseyTechGuy :
So... When does the class action lawsuit start. I think I deserve some inconvienince money.
I don't know who you are going to sue however it could be some fun to take it personal. If we can dig up some info on Lisa Hook... Have some pizza's delivered. Have Chinese delivered. Send her flowers. Send her nuts (Jericho fans understand) Sign her up on any catalog list we can find. Put her name on church calling lists. Pet her name on any calling list. Prank call her. Register her for the ebay service that calls you when auctions end, then watch a TON of auctions. Use Viatalk free, connect her to random fun places. On the illegal side however would be fun none the less... Have her trash service stopped. Disconnect other utilities. File random complaints with the FCC her having problems with multiple regulated services. Same for the PUC in her state. Just some ideas, I would not recommend doing any of this. All of that's illegal and could land you in the slammer for about 10 years or so. Federal prison to boot!
--
Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl | |
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LeafManinRoch
@rr.com
| My service has been intermittent, but is still working as of 18:21 EDT. Thank God I have a Covad VoIP phone at home, too.
We paid the $199 for a year with 1 free year ... if we get shut down completely we will be going after credit card dispute for the entire amount. | |
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| | | | | | | | | Raiderdad
join:2007-07-16
Pleasanton, CA
| Was not my experience.....120 days to the day of my SR charge.....the credit back was e z...4 me...all I had to do was wait approx 10 mins on hold for a Cap 1 Advisor who then transferred me to a Supervisor to comeplete my transaction/credit.
I have a Cap 1 Platnium card if that makes a diff? | |
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| | | | | | | | | ODYSSEY
join:2001-12-06
Raleigh, NC
·ViaTalk
·Callcentric
·RoadRunner Cable
| Re: SunRocket Days are OVER! said by Raiderdad :Was not my experience.....120 days to the day of my SR charge.....the credit back was e z...4 me...all I had to do was wait approx 10 mins on hold for a Cap 1 Advisor who then transferred me to a Supervisor to comeplete my transaction/credit. I have a Cap 1 Platnium card if that makes a diff? Well my charge is back in the end of Jan. She did talk to a supervisor. Maybe it was beacuse more people are calling about SR. I wasn't going to fight it, since calling means nothing. It is always best to write your CC anyways. I got a Platinum card too.
--
All information expressed in this post is my opinion, and should not be regarded as a statement of fact. | |
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| | | | | | | ODYSSEY
join:2001-12-06
Raleigh, NC | Waiting on hold. Cap1 has high call volume, due to sunrocket.  | |
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walletless
@insightbb.com
| said by huntermcdole :Wish my renewal was recently... I renewed in February I know how you feel... I am sorry to hear that.
Just FYI - I did manage to cancel all other charges from Sunrocket (monthly international calling charges). The only thing that is still uncancelled is the $199 initial charge, for which they require the things I mentioned in my post.
So basically, if I get refunded that $199, I would have got almost 4 months of service from sunrocket for free :d | |
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| | fiberguy
My views are my own.
Premium
join:2005-05-20
| This is funny. I take credit cards in my business with a real merchant account, same as Sun Rocket (ie: not a paypal or other individual money transferring service)
One thing that any processor I've ever had disallows is for me to accept payment for any service that is for more than 90 days worth of service, oddly enough, the same amount my card holders are allowed to dispute a charge.
I'm really surprised that companies like SR, and even ViaTalk, are allowed to take these "annual plan" payments like they are.
They have to be able to stand behind their charge against the card and they certainly can't do that in month 9 of a 12 month transaction with a 90 day charge-back window.
It will be interesting to see how Visa, MC, AE, and Disc take this when they suddenly see a flood of charge-backs for SunRocket and realize they aren't going to be able to reclaim the money.
--
"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." | |
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The Beer
I Love It When A Plan Comes Together
Premium
join:2001-07-24
Omaha, NE
clubs:
·ViaTalk
| Re: SunRocket Days are OVER! said by fiberguy :This is funny. I take credit cards in my business with a real merchant account, same as Sun Rocket (ie: not a paypal or other individual money transferring service) One thing that any processor I've ever had disallows is for me to accept payment for any service that is for more than 90 days worth of service, oddly enough, the same amount my card holders are allowed to dispute a charge. I'm really surprised that companies like SR, and even ViaTalk, are allowed to take these "annual plan" payments like they are. They have to be able to stand behind their charge against the card and they certainly can't do that in month 9 of a 12 month transaction with a 90 day charge-back window. It will be interesting to see how Visa, MC, AE, and Disc take this when they suddenly see a flood of charge-backs for SunRocket and realize they aren't going to be able to reclaim the money. We have a fax service that Visa absolutely refuses to let me capture more than 3 months in advance, a whopping $15 at a time.
I would assume part of their demise was a "Reserve Account"
On high volume accounts, like SR, banks will hold a reserve for lets say 90 days,
This could also have hurt Sunrocket, where the processor could have only paid SR, 60% and put 40% in their reserve.
Then they could only draw on the reserve once a month, I would guess when the subs dried up, so did the reserve payments.
This is where they will pay the chargebacks from. | |
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| | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: SunRocket Days are OVER! You're right.. I forgot about that. Usually, though, that reserve you're talking about (ala escrow account) sometimes may not kick in unless they see a high volume of complaints or charge-backs.
Yea, I can see this hurting them... Charing 200 for 2 years or what ever for the 1 and not being able to tap into that money. Good point.
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"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." | |
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pvera
join:2001-12-01
Reston, VA
| Reston, Fairfax County, VA
Dead since around 5:00 PM. The website let me turn on the forwarder, but who knows how long that will stay up. Already upgraded my Comcast account to the triple play bundle, my total bill went up by about $15.
--
Pedro
»veraperez.com
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nevadabell
Premium
join:2001-05-11
Albany, OR
1 edit | voip light is back on dial tone is back but no in and out
edit now its gone again
i hope 10d telecom can get the number transfered | |
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| dentman42
join:2001-10-02
Columbus, OH
·AT&T Midwest
| Re: SunRocket Days are OVER! said by nevadabell :voip light is back on dial tone is back but no in and out How ironic, considering you guys with time left on your prepay are getting screwed... | |
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SOL
@rr.com | Re: SunRocket Days are OVER! My service has been out for a few hours... does anyone have any idea how difficult/easy it will be to get our phone numbers back to move on to another provider? | |
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VictorWI
join:2003-05-30
Greendale, WI | 10PM CDT and in Wisconsin I still having incoming but no outgoing. | |
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See 6 replies to this post |
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iLive4Apple
Hybrid power
Premium
join:2006-07-13
Helena, AL | VOIP Light gone on AC-211, incoming and outgoing gone, no dialtone. Number playing no service message. GOTCHA
Also cannot reach Sunrocket CS
I have already filed chargeback with Mastercard
Area code 205 : Down | |
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