supergirl
join:2007-03-20
Pensacola, FL
 ·Cox VOIP
·Skype
 ·Cox HSI
 ·AT&T Southeast
·magicjack.com
| reply to The Beer
Re: SunRocket Days are OVER!
said by The Beer  :said by JerseyTechGuy :
So... When does the class action lawsuit start. I think I deserve some inconvienince money.
I don't know who you are going to sue however it could be some fun to take it personal. If we can dig up some info on Lisa Hook... Have some pizza's delivered. Have Chinese delivered. Send her flowers. Send her nuts (Jericho fans understand) Sign her up on any catalog list we can find. Put her name on church calling lists. Pet her name on any calling list. Prank call her. Register her for the ebay service that calls you when auctions end, then watch a TON of auctions. Use Viatalk free, connect her to random fun places. On the illegal side however would be fun none the less... Have her trash service stopped. Disconnect other utilities. File random complaints with the FCC her having problems with multiple regulated services. Same for the PUC in her state. Just some ideas, I would not recommend doing any of this. All of that's illegal and could land you in the slammer for about 10 years or so. Federal prison to boot!
--
Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl |
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iLive4Apple
Hybrid power
Premium
join:2006-07-13
Helena, AL | reply to wheninrome1
VOIP Light gone on AC-211, incoming and outgoing gone, no dialtone. Number playing no service message. GOTCHA
Also cannot reach Sunrocket CS
I have already filed chargeback with Mastercard
Area code 205 : Down |
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cwruck
join:2004-08-13
La Crosse, WI | reply to VictorWI
Hence, you get what you pay for. Read my full post before posting some ridiculous statement as such. I didn't say it was cheap. |
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LeafManinRoch
@rr.com
| reply to JerseyTechGuy
My service has been intermittent, but is still working as of 18:21 EDT. Thank God I have a Covad VoIP phone at home, too.
We paid the $199 for a year with 1 free year ... if we get shut down completely we will be going after credit card dispute for the entire amount. |
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VictorWI
join:2003-05-30
Greendale, WI | reply to VictorWI
This morning my gizmo lights are all green and incoming/outgoing are now functioning normally. Something happened last night. No voice-mail though. |
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VictorWI
join:2003-05-30
Greendale, WI
·RoadRunner Cable
·Teleblend
1 edit | reply to cwruck
...
Well, I use a regular old POTS line and it still works, and always will, my suggestion...if it's THAT important, pay for a quality POTS line or go with a larger company that will be around and offers phone service. You get what you pay for...
...
Thanks for your genius post. What kind of el-cheapo POTS line do you have that offers unlimited local and long distance calling for around $16 a month. Please advise and I will switch immediately. |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| reply to The Beer
You're right.. I forgot about that. Usually, though, that reserve you're talking about (ala escrow account) sometimes may not kick in unless they see a high volume of complaints or charge-backs.
Yea, I can see this hurting them... Charing 200 for 2 years or what ever for the 1 and not being able to tap into that money. Good point.
--
"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." |
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Todd
@rr.com | reply to cwruck
Sunrocket double charged me. Once in June for $214 and again last week. I'm going to try to get that money back and switch back to copper. |
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cwruck
join:2004-08-13
La Crosse, WI | reply to TimWI
Well, I use a regular old POTS line and it still works, and always will, my suggestion...if it's THAT important, pay for a quality POTS line or go with a larger company that will be around and offers phone service. You get what you pay for... |
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TimWI
@rr.com | reply to VictorWI
In Wisconsin here as well and I have not Voice light and am unable to make or receive calls...
This bites. |
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VictorWI
join:2003-05-30
Greendale, WI | reply to wheninrome1
10PM CDT and in Wisconsin I still having incoming but no outgoing. |
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tangojoker
Peace
join:2004-01-25
Beaverton, OR
 ·T-Mobile US
·Teleblend
| reply to The Beer
said by The Beer :said by JerseyTechGuy :
So... When does the class action lawsuit start. I think I deserve some inconvienince money.
I don't know who you are going to sue however it could be some fun to take it personal. If we can dig up some info on Lisa Hook... Have some pizza's delivered. Have Chinese delivered. Send her flowers. Just some ideas, I would not recommend doing any of this. check this out.
»www.reuters.com/article/politics···20070710 |
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SOL
@rr.com | reply to dentman42
My service has been out for a few hours... does anyone have any idea how difficult/easy it will be to get our phone numbers back to move on to another provider? |
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dentman42
join:2001-10-02
Columbus, OH
·AT&T Midwest
| reply to nevadabell
said by nevadabell :voip light is back on dial tone is back but no in and out How ironic, considering you guys with time left on your prepay are getting screwed... |
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The Beer
I Love It When A Plan Comes Together
Premium
join:2001-07-24
Omaha, NE
clubs:
·ViaTalk
| reply to fiberguy
said by fiberguy :This is funny. I take credit cards in my business with a real merchant account, same as Sun Rocket (ie: not a paypal or other individual money transferring service) One thing that any processor I've ever had disallows is for me to accept payment for any service that is for more than 90 days worth of service, oddly enough, the same amount my card holders are allowed to dispute a charge. I'm really surprised that companies like SR, and even ViaTalk, are allowed to take these "annual plan" payments like they are. They have to be able to stand behind their charge against the card and they certainly can't do that in month 9 of a 12 month transaction with a 90 day charge-back window. It will be interesting to see how Visa, MC, AE, and Disc take this when they suddenly see a flood of charge-backs for SunRocket and realize they aren't going to be able to reclaim the money. We have a fax service that Visa absolutely refuses to let me capture more than 3 months in advance, a whopping $15 at a time.
I would assume part of their demise was a "Reserve Account"
On high volume accounts, like SR, banks will hold a reserve for lets say 90 days,
This could also have hurt Sunrocket, where the processor could have only paid SR, 60% and put 40% in their reserve.
Then they could only draw on the reserve once a month, I would guess when the subs dried up, so did the reserve payments.
This is where they will pay the chargebacks from. |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| reply to Cogdis
Be ready to come back and post your "My service is dead here too" post. 
I had one of the adapters here in Mpls, month to month, and for testing purposes only, and it too went dead.
--
"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| reply to walletless
This is funny. I take credit cards in my business with a real merchant account, same as Sun Rocket (ie: not a paypal or other individual money transferring service)
One thing that any processor I've ever had disallows is for me to accept payment for any service that is for more than 90 days worth of service, oddly enough, the same amount my card holders are allowed to dispute a charge.
I'm really surprised that companies like SR, and even ViaTalk, are allowed to take these "annual plan" payments like they are.
They have to be able to stand behind their charge against the card and they certainly can't do that in month 9 of a 12 month transaction with a 90 day charge-back window.
It will be interesting to see how Visa, MC, AE, and Disc take this when they suddenly see a flood of charge-backs for SunRocket and realize they aren't going to be able to reclaim the money.
--
"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." |
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nevadabell
Premium
join:2001-05-11
Albany, OR
1 edit | reply to wheninrome1
voip light is back on dial tone is back but no in and out
edit now its gone again
i hope 10d telecom can get the number transfered |
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