Anon
@iss.net | reply to Acela
Re: Planning to do a credit card dispute? Read this
Is it possible to dispute a debit card charge ?
I had paid SunRocket using my debit card and now want my money back . |
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elios
join:2005-11-15
Springfield, MO | if it was done via a Visa check card or the like yes since it is treated as a CC |
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Anon
@iss.net | Great ! Yes it was done via Visa check card, I will call my bank and get more information.
Thanks .. |
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N9MD
Premium
join:2005-10-08
Wayne, NJ
 ·VOIPo
·ViaTalk
·PHONE POWER
·Callcentric
| reply to walletless
Re: CreditCard ChargeBack successful
Complete success with phone call request for chargebacks to both Chase VISA and AmExp Platinum (both are business accounts). Just keep in mind that most issuers require paper documentation or signed statments once you are 60 to 90 days out from the date of the original charge.
»Re: Credit Card ChargeBack Success |
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N9MD
Premium
join:2005-10-08
Wayne, NJ | reply to walletless
Re: Planning to do a credit card dispute? Read this
Huh!?! There is no service for members at memberservices! So how is that email address gonna help?  |
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skibum
@ptd.net | the point is to show your credit card company you made an attempts to contact them and they told you to piss off |
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Juegos1960
@wideopenwest.com | reply to huntermcdole
Where do I get the form? I have no phone service at all. And my charge was in Dec & Jan (double billed and credited back). |
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Juegos1960
@wideopenwest.com | for the chase visa CC |
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huntermcdole
Premium
join:2005-08-01
Tucson, AZ | they told me to type up a letter, with
Merchant name
Charge Date & Amount
Service (1 year Phone)
Company out of business
Phone number they can reach you at
Why you are disputing
Fax to that number (888-643-9624) |
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jedijood
join:2007-07-17
| reply to walletless
For those who are used an AMEX Starwood, no luck in getting an immediate dispute going because it is 60 days over the allowable time. However, if you ask, you can ask the rep to put in a request for someone in the higher ups to look at your situation. Just ask her to put in a request to customer service, explain the situation and what's going on with sunrocket. they will be glad to help since they feel for your position. They will get file a record of your complaint and someone will review it in the next 45 days and you will recieve a response in the next 4-6 weeks. Hey, it's better than nothing. |
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jeffnyc
join:2004-06-09
New York, NY | reply to walletless
Are people still getting automated email replys from SR member support as mentioned in 1st post? I sent one but have not gotten reply. |
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Juegos1960
@wideopenwest.com | reply to huntermcdole
Thanks, that helps. |
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amdmaxx
join:2005-08-05
Fair Lawn, NJ
| reply to jedijood
Same here for AmEx blue, 3/29/07 was the sunrocket charge, over the alloted 90 days, but they said they'll put it in and try to dispute for me..
Good Luck to us all..
said by jedijood  :For those who are used an AMEX Starwood, no luck in getting an immediate dispute going because it is 60 days over the allowable time. However, if you ask, you can ask the rep to put in a request for someone in the higher ups to look at your situation. Just ask her to put in a request to customer service, explain the situation and what's going on with sunrocket. they will be glad to help since they feel for your position. They will get file a record of your complaint and someone will review it in the next 45 days and you will recieve a response in the next 4-6 weeks. Hey, it's better than nothing. |
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jsnap
join:2007-07-17
| reply to walletless
I just called my credit card company -- Chase -- to dispute the charges for both the accounts I had with SR. After being transferred to 4 agents, I finally got one who helped me. She said Chase is familiar with the situation and they didn't require I send them anything.
I disputed the entire amount as SR is in breech of their contracts to provide me and my daughter with 1 year pre-paid VoIP service + 3 FREE months. I started with them back in Oct. 2006. I've had my issues with Chase before but this was the best service I've gotten ever from them. I hope it all works out and I get full reimbursement. |
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walletless
@dmainc.com
| reply to jeffnyc
said by jeffnyc :Are people still getting automated email replys from SR member support as mentioned in 1st post? I sent one but have not gotten reply. Just sent one and did not get a reply... I was lucky to get the auto-response when I posted the OP...
In either case, if you email and receive no response, you should be fine to tell the CC company that you attempted to email and call customer service without getting a response back. |
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annoyed
@cox.net | reply to jsnap
i'm also with chase and started my sunrocket around october 2006. can you provide details on what number to call and what to say? i want to see if i can get refunded as well. thanks. |
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jeffnyc
join:2004-06-09
New York, NY
| reply to walletless
said by walletless :said by jeffnyc :Are people still getting automated email replys from SR member support as mentioned in 1st post? I sent one but have not gotten reply. Just sent one and did not get a reply... I was lucky to get the auto-response when I posted the OP... In either case, if you email and receive no response, you should be fine to tell the CC company that you attempted to email and call customer service without getting a response back. Got reply but it basically they said they created a ticket...lol |
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lettcco
join:2003-12-04
Valencia, CA
| reply to walletless
just called my AMEX cash rebate card. Told the CSR the story but he was confused about what exactly do I want. So I said I just want to dispute the charge that was made back in feb. But noted that it should be half of $209 since I did use 6 months now. He gave me a ref. number, will suspend the charge and will investigate. I don't expect much out of this but I guess I am just doing my due diligence for myself.
I saw the spill friday when someone said SR is going bye bye but I didn't want to believe him and was hoping it's just a troll spreading rumor. sigh... |
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mefrige
join:2004-11-04
Sugar Land, TX | reply to walletless
Chase credited me over the phone half of the 199 charge as I was just into the second year. They said that it would be a hassle to try to get the whole amount. Good luck with via everyone |
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huntermcdole
Premium
join:2005-08-01
Tucson, AZ | Dang! that gives me hope on my charge, I was in the first 6 months of my service (2nd year of paying) |
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