jeffnyc
join:2004-06-09
New York, NY
1 edit | reply to mefrige
Re: Planning to do a credit card dispute? Read this
said by mefrige  :Chase credited me over the phone half of the 199 charge as I was just into the second year. They said that it would be a hassle to try to get the whole amount. Good luck with via everyone They credited me on the phone too (Chase Sony). My amount was for $107 which was the $99 deal.
I cant imagine how SR's merchant bank is going to be able to deal with all these chargebacks. The money has to come from somewhere and I'm wondering if SR even has money in their account.... |
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mydnyte
@comcast.net | reply to Anon
I purchased SR via check/debit card with Bank of America, and I am having a hard time getting a refund. I'm getting the run around with them, and im not happy |
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rwcmick
join:2005-05-07
Redwood City, CA
| no luck w/ pentagon federal. they say that 60+ days and your SOL. i'm going to fax in as much documentation as i can. penfed has always been good to me, but i'm finding out that when it comes to cust svc request they just don't have the friendliness of either discover card or american express. |
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RaleighNC
@vzbi.com | reply to walletless
wallettless - Outstanding info, thanks! I have pass it along, and 4 people have gotten credits! Thank you! |
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cococrust
join:2004-11-14
Walnut, CA | reply to walletless
Just called Discover. Disputed the charge and I will probably get credited with 10 months (out of the 12 months) of the $99 deal I signed up in late May. |
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rayrayray
@charter.com | reply to walletless
I called amex gold card and they told me that since it has been more than 60 days I cannot dispute it. I renewed back in feb. anybody out there with better luck than me. |
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Cogdis
join:2007-03-26
Floral Park, NY | reply to walletless
I'm porting my number but I haven't disputed the charge yet. I'm wondering if SR had no money, how will we be credited? Are these CC companies just going to eat it? |
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lrowland
join:2005-05-22
Lutherville Timonium, MD
1 edit | reply to walletless
Boy am I glad I saw this post. I called Discover this morning and all I had to say was "Sunrocket". The nice CSR lady immediately said "Oh, them!". My renewal for two years was in February and she said she could dispute the entire charge.
Interestingly she said five out of the last 7 calls were about them. Discover has a memo going around to all CSRs that they are to provide full chargeback refunds to anyone who paid for Sunrocket in the last 6 months.
In this case, it pays to Discover! |
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boehlefeld
@aol.com
| reply to amdmaxx
I just hung up with american express, they are disputing the whole 214.11 that was charged to my account. they did not need anything from me. I asked if they wanted information on sunrocket and he said no. they will check into the service being shut down and credit my account |
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manan
@cisco.com | reply to walletless
Purchased the line with Debit card, how to dispute this? |
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rayrayray
@charter.com | reply to boehlefeld
When did you charge it to Amex? |
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boehlefeld
@aol.com
| reply to Cogdis
Can you tell me what "porting my number" means. As a customer of SR (well actually my college daughter) what should she do now, she has no phone service. Will someone help us understand what we can do. thanks, I already disputed the charge..but, now she needs phone service. thanks |
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boehlefeld
@aol.com | reply to rayrayray
the charge was posted in May |
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Cogdis
join:2007-03-26
Floral Park, NY
 ·Verizon FIOS
 ·RoadRunner Cable
 ·Teleblend
| reply to boehlefeld
said by boehlefeld :
Can you tell me what "porting my number" means. As a customer of SR (well actually my college daughter) what should she do now, she has no phone service. Will someone help us understand what we can do. thanks, I already disputed the charge..but, now she needs phone service. thanks
I meant signing up for a new service and requesting that they take or "port" my current phone number from Sunrocket. This way my new service rings with the same number I've always had. |
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rlgv
@verizon.net | reply to walletless
I just called Capitol One about contesting the charges. They told me they are fielding lots of calls about this. They also said, since I was past the 4 month cut off I would have to do it in writing, but indicated there would not be any problems. |
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rayrayray
@charter.com | reply to boehlefeld
I have called Amex 4 times already and they keep saying they can't do anything for me since it has been more than 60 days. I love Amex but Discover as of today is taking better care of their customers. I may have to think of switching in the future. |
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netlover
join:2005-08-05
Gaithersburg, MD
| reply to Acela
I switched my annual plan to monthly plan a few days ago and today I found out that they still charged me $208.22. I also called citi card. The CSR said that I was the third person to dispute SR's charge today. She even mentioned SR was a phone company and out of business. She asked me to do the same thing.
said by Acela :I just called Citi (I have the Simplicity Card) and was told I would need to fax or mail in a form they will send me. I find it quite strange since this charge is about 3 months old..but anyways..i guess i will have to wait for the letter and sign it describing the situation. Best of luck to all. I wish the process was more automated though. But i will take what i can get. |
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Stavmar
@isgenesis.com
| I had a great experience with Chase, they credited my entire charge, I do have a feeling that your relationship with whatever bank you use will influence their efforts towards to the credit.
I made the purchase on 4/14, and BTW, Sunrocket could never get my landline number ported over so I still have ATT. I am somewhat happy and sad at the same time. |
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sportsdadmi
join:2001-03-14
Harrison Township, MI | For those planning to dispute the charge the sunrocket web site is still running and I was able to access my statement to copy and print it out.
Brian in MI
down here! |
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ct9a
join:2004-06-25
Torrance, CA | reply to walletless
So anybody have any luck disputing a charge with a debit card account? I only signed up on May 27th... |
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