boehlefeld
@aol.com
| reply to Cogdis
Re: Planning to do a credit card dispute? Read this
said by Cogdis  :said by boehlefeld :
Can you tell me what "porting my number" means. As a customer of SR (well actually my college daughter) what should she do now, she has no phone service. Will someone help us understand what we can do. thanks, I already disputed the charge..but, now she needs phone service. thanks
I meant signing up for a new service and requesting that they take or "port" my current phone number from Sunrocket. This way my new service rings with the same number I've always had. THANK YOU !! |
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sapiansays
join:2002-05-28
Las Vegas, NV
| reply to ct9a
gosh it was so simple to dispute and get refund credit back for sunrocket. although i didn't get the full amount as some others...i did manage to get back 15 months since i already had used up 8 months (started in 10/06). btw...i'm with chase. they were so accommodating and friedly.
so i'm getting back $136 or so. cool!
now i got to take time and find another provider. landline or voip? tough tough. |
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boehlefeld
@aol.com | reply to rayrayray
sorry to hear that, american express was cool with me...maybe since it was in May...it feel into the 60 day frame, he never mentioned anything about dates or when I charged it. he Just put the dispute through. |
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Cogdis
join:2007-03-26
Floral Park, NY | reply to walletless
I'm thinking all these credits are conditional until the dispute runs its course. I just have a feeling it'll be reversed in the end. |
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santacruzlove
@qwest.net
| reply to walletless
Just called Discover Card. They are so wonderful. Knew exactly why I was calling, pulled up the charge made in March, credited my account for the full amount (not pro-rated). Just asked me to hold on to any material I had regarding my account in case SunRocket needed it. Don't you just love when a credit card company works for you? |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to Cogdis
said by Cogdis :I'm thinking all these credits are conditional until the dispute runs its course. I just have a feeling it'll be reversed in the end. those who get in early are likely to get their credits. when sunrocket has nothing left to pay chargebacks, any that come after that are probably out of luck.
--
You can never be too rich, too thin or have too much Bandwidth |
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RPeppe
join:2001-11-18
Falls Church, VA | reply to santacruzlove
I had the same experience with Amex. I am not going to use Amex anymore- they are not offering the same protection as other companies. |
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tuckeromi
@rr.com | reply to pug_ster
I called Chase and was given a pro rated credit very easy very quick, they said they had had a number of calls today 07/17 so I didn't have to do anything else..
Thank You Chase |
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MPScan
Premium
join:2001-08-24
Boston, MA
| reply to dvd536
said by dvd536 :...when sunrocket has nothing left to pay chargebacks, any that come after that are probably out of luck. That's not the case. If you dispute the charge, in this case with SR, you'll always win.
Here is my original post:
It doesn't work that way. The credit card company files a chargeback with the merchant that SunRocket used to process the credit card transactions. The merchant is a middle-party between MC/VISA/AMEX and SunRocket.
The merchant will try to debit the bank account of SunRocket. If no money is there, and they get enough chargebacks, the merchant can sue SunRocket in court.
None of this is the problem of the customer. That's the beauty of using credit cards vs. cash/checks/debit cards.
Just dispute any and all charges. We're the lucky ones here.  |
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Cogdis
join:2007-03-26
Floral Park, NY
 ·Verizon FIOS
 ·RoadRunner Cable
| said by MPScan :Just dispute any and all charges. We're the lucky ones here. w00!! Just for that I'm listening to Kool and the gang - Celebration |
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DiscoverisOkay
@sbcglobal.net
| reply to santacruzlove
I also called Discover. I asked if they'd heard much about "SunRocket" and the agent just laughed. My 2 year charge was back in Sept 2006, so it was sent to the 180-day dispute department, but it was handle quickly and almost comically. I'll feel better if I get any percentage back, and it looks like I will. |
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jadam
@rr.com
| reply to walletless
Question re: the part where you state to "Login to your phone carriers account and print the call logs indicating your attempt to call sunrocket's 800 number". I made a call this evening and a call earlier this morning to the customer svc number. However, when I login and go to my acct, there is no expanded link to the phone log. I can only print the phone calls I made tonight, and not the one this morning. Do you think that will really matter?
Thanks! |
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nalmann
join:2000-09-23
Canton, OH
| reply to walletless
Just called American Express. They have acknowledge my Payment, and are initiating an investigation that will concluded in 6 to 8 weeks. In the meantime they have Credited my ACCOUNT thee entire Entire Subscription for this year.
I have been with SR since 2005.
A Very Sad Moment. |
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keveyem
join:2006-11-21
Edison, NJ | reply to walletless
Called Chase late in the evening and got the pro rated amount, I did use the service for 6 months. All in all, wasnt that bad of a deal and yeah, Chase customer service rocks. |
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waltarro
join:2007-07-04
Chandler, AZ
| reply to walletless
Glad I paid with chase after reading everyones good experience.. the one question I would have is should I port my number away from sunrocket to (haven't decided yet) before doing the chargeback? I know theres a danger in waiting but would really hate to lose the number. |
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RPeppe
join:2001-11-18
Falls Church, VA
| reply to RPeppe
ok, I take it back. I talked on the phone with Amex and they agreed to open a dispute, even though it is over 60 days. I had forgotten that while billing disputes legally have to be reported within 60 days, if you purchase something in your home state, or within 100 miles of your billing address, there is no time limit because it is not technically a "billing" dispute. I live in VA, and the Sunrocket charge says "Vienna, VA." When I asked that way, Amex processed it, with a temporary credit until they investigate. |
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walletless
@dmainc.com
| reply to waltarro
said by waltarro :Glad I paid with chase after reading everyones good experience.. the one question I would have is should I port my number away from sunrocket to (haven't decided yet) before doing the chargeback? I know theres a danger in waiting but would really hate to lose the number. I would say go ahead and do the chargeback... there is no one at SR to cancel your account right now! Worst case - you lose your number but get all your money back... Best case - you get both |
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walletless
@dmainc.com
| reply to jadam
said by jadam :Question re: the part where you state to "Login to your phone carriers account and print the call logs indicating your attempt to call sunrocket's 800 number". I made a call this evening and a call earlier this morning to the customer svc number. However, when I login and go to my acct, there is no expanded link to the phone log. I can only print the phone calls I made tonight, and not the one this morning. Do you think that will really matter? Thanks! The only thing is, try to get as much info as possible. If you cannot access it, thats OK... get everything you can, so if the CC company calls and tells you "We need a copy of your final invoice", you are not stuck with a dead-beat website that will not provide any information. |
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misstdiana
join:2004-09-04
Chicago Heights, IL
| reply to walletless
Thanks for the info, I am doing this right now. So can I/should I continue to use the phone if it is still working? I don't want to cancel and they cancel and I can't get my call records kwim? I basically am not using the phone and haven't used it much at all so that isn't an issue. I guess it is back to cell phone only...grrr. Oh well as long as I can get my $$ back that is what I am concerned about.
Thanks again.
--
Di |
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JayBee
@tds.net
| reply to ct9a
Successfully disputed with a Chase debit card. I had to call the Customer Claims dept. My CS rep wasn't aware of the situation, but a quick conversation with her supervisor and I was taken care of. I got a full credit back, no paperwork or anything. Of course, since I only had the service for two weeks and my phone was non-functional, I think it made the process a bit easier. |
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