Re: Planning to do a credit card dispute? Read this in Teleblend http://www.dslreports.com/forum/r18685234 en Fri, 27 Nov 2009 08:26:32 EDT Fri, 27 Nov 2009 08:26:32 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18821551 ODYSSEY : I just checked my statement online and Capital One has refunded me the total amount($209.26), plus finance charge ($20.29). Weird because I never pay finance charges in the first place.

FYI: I renewed back in January.
--
All information expressed in this post is my opinion, and should not be regarded as a statement of fact.]]> http://www.dslreports.com/forum/remark,18821551 Mon, 06 Aug 2007 17:18:52 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18798419 zeroendless : Danm crook auto renewed my contract for another year less than one month ago, compass bank took care of it and i got my full refund. :)]]> http://www.dslreports.com/forum/remark,18798419 Thu, 02 Aug 2007 17:39:14 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18797561 username1961 : The bastards charged my American express just 2 weeks before closing shop for another year. That was an easy one to dispute. I called and explain that sunrocket charged me for a service they can no longer provide. The charge was new, did not even show up in the monthly bill. So it looks like this one will get reversed. I did not need to fax/sign/mail anything. ]]> http://www.dslreports.com/forum/remark,18797561 Thu, 02 Aug 2007 15:20:47 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18797418 username1961 : I had no problems with American Express. I called and said this company that charged $199 on my credit card no longer exist and they are not providing the service I purchased. They said no problem. They explained to me that they will give sunrocket 30 days to respond to the dispute before making adjustment permanent. ]]> http://www.dslreports.com/forum/remark,18797418 Thu, 02 Aug 2007 14:58:17 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18796169 anon : Well good news for me and this may explain why they went out of business.... Over the course of a year I bought 3 lines, service was great, but since they shorted me I decided to see if i could at least get a partial refund. Needless to say it wasn't needed on one account, they never charged me for it!!! :D]]> http://www.dslreports.com/forum/remark,18796169 Thu, 02 Aug 2007 11:47:57 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18783768 kdplaskon : I originally signed up with Sunrocket using my Debit Card as a Mastercard. I just called my bank to look into disputing the charge. No questions asked, she set up the merchant fraud dispute. She indicated that they are familiar with the issue and she did not anticipate any problems.

So, it's looking like I'll get reimbursed for the entire amount originally paid to Sunrocket.]]> http://www.dslreports.com/forum/remark,18783768 Tue, 31 Jul 2007 15:48:52 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18765069 mrclean1 :
Call your CC company. This was on my account 1 day after calling them. I had renewed 2/27/2007 with SunRacket. Good Luck

07/27/07
SUNROCKET INC. $ -139.52
Payments and Credits
TEMPORARY CREDIT PENDING INVESTIGATION
]]> http://www.dslreports.com/forum/remark,18765069 Sat, 28 Jul 2007 14:28:15 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18763948 anon : Well, I requested a chargeback for the pro-rated amount of my SR Contract left with Discover and just got a letter in the mail denying my claim due to "age of the transaction and/or NON-RESPONSE from Sunrocket"....

Bleh...]]> http://www.dslreports.com/forum/remark,18763948 Sat, 28 Jul 2007 10:32:59 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18760505 lildutchman : Called Amex Blue and requested to dispute my charge. I renewed my annual on 5/31/07. Amex rep told me they were aware of SR bankruptcy and that a dispute request would be put in on my behalf.....hope this helps.]]> http://www.dslreports.com/forum/remark,18760505 Fri, 27 Jul 2007 18:57:03 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18758490 anon : It really doesn't matter which bank you have (Chase, Citi WAMU etc...) as long as you have a visa or mastercard they should be able to take your dispute. The banks have to follow Visa and Mastercard regulations. I work in credit card disputes, and am getting a lot of SR disputes. All you have to do is tell them the date and amount, how long your contract was for and they will find out how much to credit you for the unused service.]]> http://www.dslreports.com/forum/remark,18758490 Fri, 27 Jul 2007 14:16:41 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18748847 xtof : Got a $183 refund with my Chase visa (service started in March). The lady was very helpful and well aware of the SR situation.]]> http://www.dslreports.com/forum/remark,18748847 Thu, 26 Jul 2007 01:39:22 EDT Re: Planning to do a SunRocket credit card dispute? AMEX http://www.dslreports.com/forum/remark,18748554 anon : Amex Blue: I tried to initiate a charge dispute online but got message that disputes must be opened within 60 days of charge. (the charge was 2/16/07). Then I called AMEX customer service and explained the situation. The rep initially indicated it was too late, but when I said the out-of-business merchant was Sunrocket, she put me on hold, and three minutes later opened the dispute over the phone. :D]]> http://www.dslreports.com/forum/remark,18748554 Thu, 26 Jul 2007 00:07:52 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18745897 anon : Technically, the terms of the 2 years for $199 offers are that you are paying for one year and the second year is free.

Some people have gotten their money back on the 2 years for $199 sales, but I'm just saying, there's a possibility they might not.

Also, to note: You do not want to speak with Visa or MC about the dispute. They do not issue cards. Instead, they license that to banks (such as Citi, Chase, B of A, etc.). You just use the Visa and MC card networks. So, you'll want to give your issuing bank a call (their number is on the back of your card). This does not apply for American Express or Discover cards (they issue their own cards).

- SunRocketIsGone]]> http://www.dslreports.com/forum/remark,18745897 Wed, 25 Jul 2007 17:15:42 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18745355 anon : anyboday have any tips on mastercard? i used mastercard to order the 2 years for $199 back in April of 2006.]]> http://www.dslreports.com/forum/remark,18745355 Wed, 25 Jul 2007 16:03:03 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18744643 keriqian : i got $214 refund from US bank (credit card). my sister got $209 refund from citi devident card. we called last Friday and got refund on Sunday(i checked on-line account)
our phones are till working.]]> http://www.dslreports.com/forum/remark,18744643 Wed, 25 Jul 2007 14:25:26 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18744068 LottaMoxie : I finally got the temporary credit on my Discover card. I'm not sure what they are planning to do next or what I may need to do next, but I've retained all my documentation incl. invoice, confirmation of original order, etc., etc. and am ready to send it to them should they request this.]]> http://www.dslreports.com/forum/remark,18744068 Wed, 25 Jul 2007 12:50:20 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18744053 zbestwun2001 : I got a credit from Amex, my contract expires in November so I am getting a refund.

They backed me 100%]]> http://www.dslreports.com/forum/remark,18744053 Wed, 25 Jul 2007 12:47:29 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18743955 kls1891 :

Any true success from amex (I have the blue cash card- been with them w/credit++ for over 10 years).


I appear to have had success. See my post a few up. Called CSR one day with no luck. Emailed a few days later and got a reply saying the will investigate and will be crediting me until the review is complete. The credit showed up the next day. I can't see how they'd remove the credit once the dig in/try to contact SR and see what's going on. Hopefully it works out.]]> http://www.dslreports.com/forum/remark,18743955 Wed, 25 Jul 2007 12:29:17 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18743405 roly poly : I called up my Discover card customer service. They were very helpful and said they'd credit my account, even though it posted back on 2/27/07. They gave me a case number and said that when Sunrocket prorates my use they'll charge me for that. ]]> http://www.dslreports.com/forum/remark,18743405 Wed, 25 Jul 2007 10:57:23 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18742719 rhymemaze :
said by alimama :

How did you get your refund so fast? You didn't have to wait for paperwork? I called them twice already and they kept referring me to the dispute department which as other have also experienced is a stonewalling tactic. They kept telling me to wait for the forms in the mail.
Not sure. I told the rep. that SR just closed up shop and took off, no way to contact, etc. I had a dispute with SR last year as well (incorrect billing, imagine that) and for that instance, I did have to submit forms, etc. I doubt that has anything to do with now, but maybe. So far, Citibank sent me the email saying thanks for giving us all the information we need. Last year, when I dealt with it, they sent me an email telling me to fill out the forms and mail it in.
]]> http://www.dslreports.com/forum/remark,18742719 Wed, 25 Jul 2007 08:24:28 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18742666 anon : mixed response from AMEX- the item is under investigation.. but I didn't get the credit- though I was told I could subtract it from my bill. I got a generic letter. I tried talking to the "dispute" department but was told 6 times (from worldwide and us call centers) that the dept has not number- just fax and address.. so the last US rep told me that they got tons of sunrocket calls and were trying to contact the company etc.. gave me hope though I think it was just a schpeel.. my charge was a little over 90 days..

Any true success from amex (I have the blue cash card- been with them w/credit++ for over 10 years).]]> http://www.dslreports.com/forum/remark,18742666 Wed, 25 Jul 2007 08:04:40 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18742188 Night Rider : Citibank posted a general customer service alert for all customer service reps last Thursday or Friday. If they give you trouble direct them to the alert which gives them specific instructions on how to proceed. If you have any problems feel free to ask for a Supervisor and direct them to the same alert. They should be able to take care of you.]]> http://www.dslreports.com/forum/remark,18742188 Wed, 25 Jul 2007 02:55:42 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18740963 anon : Chase credited me the entire amount. I submitted my formal dispute the same afternoon the shutdown news broke. My third year was charged on May 1.]]> http://www.dslreports.com/forum/remark,18740963 Tue, 24 Jul 2007 22:32:51 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18739012 rocky123 : Honestly there was really no secret to it. I just called Sunday afternoon and gave the lady my story. I told her I prepaid for a service and that the company went out of business and I would like a credit for the charges. I gave her the date of the initial transaction and the name of the company followed by "I'm sure you've received a ton of these calls already." I said that she could check the website which has a huge message stating that they were going out of business and if she called the telephone number it would say they were no longer taking calls, goodbye. I asked if she needed the phone number and she said no, the dispute department would do that research. She informed me I would get my conditional credit in a day or two and it would be looked into by the dispute department. I mean it does say conditional so I guess I'm not out of the woods yet but it at least looks promising. At least they didn't hit me with that 60 or 90 day nonsense. If I even get a pro rated credit I'm fine with that but at the moment looks like I may get the whole thing. Good luck to everyone.]]> http://www.dslreports.com/forum/remark,18739012 Tue, 24 Jul 2007 17:33:38 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18738683 coppertrail : My CC company credited my account for 6 mo. of service without question once they found the annual charge on my Jan. 07' statement. ]]> http://www.dslreports.com/forum/remark,18738683 Tue, 24 Jul 2007 16:44:55 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18738645 anon : Hi rocky123, Can you share the secrets to your success with citi?]]> http://www.dslreports.com/forum/remark,18738645 Tue, 24 Jul 2007 16:39:20 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18738623 anon : How did you get your refund so fast? You didn't have to wait for paperwork? I called them twice already and they kept refering me to the dispute department which as other have also experienced is a stonewalling tactic. They kept telling me to wait for the forms in the mail. ]]> http://www.dslreports.com/forum/remark,18738623 Tue, 24 Jul 2007 16:36:02 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18738583 anon : Speaking of forms. Anyone got any dispute forms in the mail from citi yet? It's been over a week for me. This sucks! I m seriously debating switching cards after this fiasco.]]> http://www.dslreports.com/forum/remark,18738583 Tue, 24 Jul 2007 16:31:21 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18738502 anon : I too got a conditional credit from citi. They said they will send the form that we have to fill out. But since it is taking too long,I printed the form from the statement page and mailed it now with some sunrocket emails. They stopped sending invoices and I can't find them on the web site. Let's hope we get our money back :)]]> http://www.dslreports.com/forum/remark,18738502 Tue, 24 Jul 2007 16:21:59 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18737852 rocky123 : Called Citibank Sunday afternoon and just saw this on my account online today:

Sale Date Post Date Description Amount
04/04/07 07/10 CREDIT-FINANCE CHARGES ON DISPUTED ITEM $7.43
04/04/07 07/10 CITIBANK CONDITIONAL CREDIT FOR DISPUTE $209.26
2 transactions. $216.69

So looks good so far. If they check the website or call they will obviously get no help.]]> http://www.dslreports.com/forum/remark,18737852 Tue, 24 Jul 2007 15:03:11 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18736546 kls1891 : Looks like I had success with Amex with a charge being outside the 60 (or 90) day window.

I called over the weekend and the CSR wouldn't budge as the charge was back in early February. He said it was outside of the 60 day window.

Yesterday, I submitted the request via email. I recieved a reply back saying they will investigate. This morning, there is "CREDIT PENDING INVESTIGATION OF DISPUTE" credit on my account. I'm assuming this will stick since they won't have much luck contacting SR.

What do you guys think?]]> http://www.dslreports.com/forum/remark,18736546 Tue, 24 Jul 2007 11:35:50 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18735844 anon : I contacted my HSBC debit mastercard department and they told me they they were goin to send me some forms that I need to fillup and I should recieve ti withing 10 days so I'm still waiting for those forms so I can fill them up and send it back to HSBC]]> http://www.dslreports.com/forum/remark,18735844 Tue, 24 Jul 2007 10:56:24 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18735934 anon : Good news! In addition to crediting my account within a day of my phone call, the Chase dispute dept sent me a letter within a week stating that, according to their research, the charge was incorrect or unauthorized. "Here's your money, enjoy." And this was on a debit card too.]]> http://www.dslreports.com/forum/remark,18735934 Tue, 24 Jul 2007 10:00:50 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18735670 rhymemaze : I used the Citi Dividend card with SR and had no issues disputing the charge (mine was 5+ months in). As they stated, a credit showed in 3 business days...I also got an email saying thanks for giving us all the info. we need. So now, I guess they try to contact the merchant, but I consider it a done deal. ]]> http://www.dslreports.com/forum/remark,18735670 Tue, 24 Jul 2007 09:13:06 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18735570 anon : On an update with Citi Dividend Card:

I dont' think they are going to return our Sunrocket Disputed money. My charge from sunrocket is less than 4 month old. They told me that money will be posted on my A/C 24-48 hrs, but its been one week and I don't see the charge.

I called them up, and this time they transferred to disput dept. She said that they are not giving any credits. I told them about Chase and Discover, she said they have different rules the Chase, they know the problem with sunrocket, but they are not giving credits to anyone. We have to wait at least 90 days before they decide anything.
I will tell every Citi Dividend Card holder to call disput dept and put pressure on them.
First lesson: Don't prepaid for any service.
Second lesson: Don't use Citi Dividend Card. ]]> http://www.dslreports.com/forum/remark,18735570 Tue, 24 Jul 2007 08:49:28 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18732123 anon : Mine was not over 6 months old. But you should ask for the dispute deparment. When I called and asked to dispute, they were very quick to offer to transfer me to the dispute department but not before, GET THIS... ;)

CSR: "I'll be happy to transfer you to our dispute department, but before I do that, can I interest you in our ...."

ME: "No, I want to get this issue cleared up."

CSR: "I also notice that you are qualified for our low interest rate of ... Do you have any outstanding balance?"

ME: "No,...(sounding irritated)"

CSR: "Let me transfer you."

I've had this happen a couple of times already.]]> http://www.dslreports.com/forum/remark,18732123 Mon, 23 Jul 2007 18:37:39 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18728569 schipperke :
said by jsnap See Profile :

I disputed the entire amount as SR is in breech of their contracts to provide me and my daughter with 1 year pre-paid VoIP service + 3 FREE months. I started with them back in Oct. 2006.
So somehow you are rationalizing you should not pay for the ~7 months of service? Please... give me some moral or even legal ground of your thought process here.. To ask for money back for services used, is just as bad as SR stiffing us. Don't justify bad behaviour siting other's bad behaviour ]]> http://www.dslreports.com/forum/remark,18728569 Mon, 23 Jul 2007 09:27:59 EDT Re: member services http://www.dslreports.com/forum/remark,18727349 johnlvs2run : I called the cc company a couple of hours ago.

They said that no charge from the 11th is showing, and no charge for this month.]]> http://www.dslreports.com/forum/remark,18727349 Mon, 23 Jul 2007 00:12:48 EDT member services http://www.dslreports.com/forum/remark,18726407 johnlvs2run :
said by walletless See Profile :

memberservices@sunrocket.com
I just sent an email to member services asking for refund.

An automated reply was sent, directing me to sign in to member services on the site.

This took me to my request on my member services pace, with no response from them yet.

I've not called the cc company yet but will do that tonight. There shouldn't be any issue as I only signed up on the 12th.]]> http://www.dslreports.com/forum/remark,18726407 Sun, 22 Jul 2007 21:50:28 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18725879 LeeOpines : What I look for in a credit card has changed after SunRocket:

Before SunRocket: What is the lowest interest rate card available?

After SunRocket: How long after a charge do you allow me to contest that charge? What is your policy on a refund timeframe?

I am still waiting to see if my credit card is going to do any refund. It appears I will have to wait 2 to 3 weeks before I get my answer.]]> http://www.dslreports.com/forum/remark,18725879 Sun, 22 Jul 2007 20:15:43 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18725258 tyoung88 : No luck with AMEX. 60 day reasoning. I'm a little surprised as usually their customer service is top notch compared to other banks and cc providers.]]> http://www.dslreports.com/forum/remark,18725258 Sun, 22 Jul 2007 18:03:35 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18723297 hoolahoous :
said by ivybori :

I called juniper bank they said I have to wait until the service is cut off before placing a dispute.does anuone knows when the sevice will stop.
mine was juniper too. they have a fax number to fax in the request. I directly faxed the dispute to them without talking to CSR.. they refunded prorated amount ..
do it ASAP before Sunrocket merchant account is closed or they run out of money in that account.]]> http://www.dslreports.com/forum/remark,18723297 Sun, 22 Jul 2007 11:03:55 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18723134 dmolavi :
said by Mk007 :

anybody tried WAMU? I have talked with them and they say they are not able to refund because it is more than 60 days. (4/16)

any thoughts
don't use WAMU :)

seriously, they should be able to see how large a problem this is. escalate it.

wachovia refunded me a pro-rated amount for the remainder of my contract, even though it billed was over 8 months ago.
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net]]> http://www.dslreports.com/forum/remark,18723134 Sun, 22 Jul 2007 10:23:01 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18723106 anon : I just filled a dispute with Bank of America. I have Platinum Check Card. It was very easy, they asked when I tried to contact SR, nothing else. My payment was made on June 18th (less than 60 days). I will have a refund of the total amount 231.70 on July 23th, that means tomorrow. Then I will receive a form that I have to sign and send it back to BOA.
I'm very pleased with BOA service.
Good luck!!]]> http://www.dslreports.com/forum/remark,18723106 Sun, 22 Jul 2007 10:16:29 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18720105 huntermcdole : Got $120.90 ($17.27 for 7 months) Starbucks Chase Card]]> http://www.dslreports.com/forum/remark,18720105 Sat, 21 Jul 2007 18:06:33 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18720018 JoeG4 : anyone get lucky with Bofa and their debit cards? (So far it all seems to be credit cards :( ) ]]> http://www.dslreports.com/forum/remark,18720018 Sat, 21 Jul 2007 17:48:42 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18719968 darbacour :
said by Mk007 :

anybody tried WAMU? I have talked with them and they say they are not able to refund because it is more than 60 days. (4/16)

any thoughts
I filed a dispute by phone last night with WAMU on my Debit MasterCard. My charge was from January of this year. I was told they would investigate and let me know in 10 days.

Please note - I talked to a regular banking CSR as she was unable to transfer me to Disputes Dept due to volume of calls (SR customers, maybe?), so I don't know if it will really go through or not.]]> http://www.dslreports.com/forum/remark,18719968 Sat, 21 Jul 2007 17:36:15 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18719557 anon : anybody tried WAMU? I have talked with them and they say they are not able to refund because it is more than 60 days. (4/16)

any thoughts]]> http://www.dslreports.com/forum/remark,18719557 Sat, 21 Jul 2007 15:59:18 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18719151 dracx : I called Amex (Starwood Preferred Guest card), and they were happy to open a Dispute case for me. My Sunrocket charge was on 4/6, so over 60 days. The rep said that usually they need to be opened within 60 days, but since "the phone company going out of business was beyond my control", they waived the 60 day policy. :)

The rep didn't seem like he knew about Sunrocket, but was still very helpful! If you had a problem with Amex before, I'd suggest giving them another try too!]]> http://www.dslreports.com/forum/remark,18719151 Sat, 21 Jul 2007 14:37:46 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18718922 anon : Did any one had luck disputing Citicard VISA which is more than 6 month old?]]> http://www.dslreports.com/forum/remark,18718922 Sat, 21 Jul 2007 13:55:25 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18716586 jay_rm : FYI...

I disputed my SR charge with Chase on Monday evening and the credit has been posted to my account as of today. Since there's nobody home at SR anymore to challenge the refund, I'm sure it'll stick.

So, I basically paid SR for the 3 months of service I used and not a penny more - time to forget 'em and move on.
--
3500/512 5.7 GHz Motorola Canopy Wireless; FoxValley.net]]> http://www.dslreports.com/forum/remark,18716586 Sat, 21 Jul 2007 00:28:01 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18716066 Cogdis :
said by ivybori :

I called juniper bank they said I have to wait until the service is cut off before placing a dispute.does anuone knows when the sevice will stop.
Just tell them service stopped already. There's nobody at sunrocket to tell them otherwise.

According to the new company teleblend, SR's service should shut down at 12:01 am on 7/23.]]> http://www.dslreports.com/forum/remark,18716066 Fri, 20 Jul 2007 22:51:24 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18716028 LottaMoxie :
said by Toadman See Profile :

Discover Sucks!

Just to rain on your guys parade, you need to understand discover dispute practices a little bit better. They will pretty much take any chargeback you ask for, and will temporaraly credit you the balance back, but that is just the beginning. Don't throw away your paperwork yet or spend that 200 because it isn't yours yet. They will contact you in 30-60 business days asking for more material, also they will want to hear from the vendor and its response. SR may of closed doors but they don't want to loose all that money back, they probably will assign the revenue and debt to someone else and they will dispute every chargeback.
This is troubling to hear. Especially because I used my Discover Card to pay. I reported this early on 7/17 to the CC company. I hope they don't screw me over...I mean, what is the point of staying with a CC provider if there is no protection from a fraudulent business practice? And make no mistake...SR took money and didn't provide service for the term of the contract. If Discover doesn't allow me a credit for my unused portion of service then they'll lose me as a customer, simple as that. I will not put up with being screwed over (at least not twice anyway).]]> http://www.dslreports.com/forum/remark,18716028 Fri, 20 Jul 2007 22:43:37 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18715902 anon : I called juniper bank they said I have to wait until the service is cut off before placing a dispute.does anuone knows when the sevice will stop.]]> http://www.dslreports.com/forum/remark,18715902 Fri, 20 Jul 2007 22:24:30 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18714467 anon : If anybody got denied a dispute from their credit card in the past couple of days you should try again. A couple of days ago Amex wouldn't let me dispute the Sunrocket charge because it was made 6 months ago and they only go back 60 days for disputes. I called 4 different times and I received the same answer. I called today and I had no problem getting a temporary credit and an open dispute against Sunrocket. I believe they all now know of the Sunrocket situation and felt the heat of hundreds of customers wanting something done. Try Again.]]> http://www.dslreports.com/forum/remark,18714467 Fri, 20 Jul 2007 18:24:11 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18714278 hoolahoous : i just got prorated refund for 9 months from my cc. i had faxed in my request few days back.
if you have option to 'talk to a csr' or 'fax in the request'. Do the latter (fax) since sometimes CSR's are clueless. Charge on my account was about 4 months old and online they said 60 days but I still got the refund.
And do it FAST, if sunrocket merchant account is closed, then you will be SOL.. get it while you can.]]> http://www.dslreports.com/forum/remark,18714278 Fri, 20 Jul 2007 17:47:48 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18713683 Da_Truth : I just got with a csr and her supervisor at Wachovia Bank as I used my visa check card for the purchase. The supervisor told me that it is visa's policy not to allow the bank to refund charges after 60 days but that he could file a dispute with visa for up to 120 days. He said it will be up to visa to decide if any refund is due and they should contact me within 7 to 10 days.]]> http://www.dslreports.com/forum/remark,18713683 Fri, 20 Jul 2007 16:21:59 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18712968 anon : I also just called Chase and they were totally clued in to this whole thing. I was charged a renewal fee of 214 in June and they refunded me for 11 of 12 months, about $196, unless they find more information from sunrocket. I'm not too worried about that since I called every number I can find and couldn't get through to anyone but the recorded line about no longer answering phones.]]> http://www.dslreports.com/forum/remark,18712968 Fri, 20 Jul 2007 14:41:40 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18712956 Toadman : Discover Sucks!

Just to rain on your guys parade, you need to understand discover dispute practices a little bit better. They will pretty much take any chargeback you ask for, and will temporaraly credit you the balance back, but that is just the beginning. Don't throw away your paperwork yet or spend that 200 because it isn't yours yet. They will contact you in 30-60 business days asking for more material, also they will want to hear from the vendor and its response. SR may of closed doors but they don't want to loose all that money back, they probably will assign the revenue and debt to someone else and they will dispute every chargeback.

Think Discover will stand up for you, if they have to eat the money, they will find a way to not pay. I had a paypal dispute where they first agreed and then exercised me for a while and then didn't pay. Common for Discover. Just google Discover chargeback and you will see a crap load of stories. Most of them bad. I was out my money because they couldn't get it back from the seller. Discover is the final authority on issuing money back to you and they won't eat it out of pocket. ]]> http://www.dslreports.com/forum/remark,18712956 Fri, 20 Jul 2007 14:39:59 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18712745 anon : I do not have the number for the dispute department. I called their 800 number for credit cards that I took from their web site. Then I was transferred but the lady did not give me the other department's number.]]> http://www.dslreports.com/forum/remark,18712745 Fri, 20 Jul 2007 14:13:57 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18711985 anon : I just called Chase and they refunded 8 of 12 months after being refered to the disputes dept.]]> http://www.dslreports.com/forum/remark,18711985 Fri, 20 Jul 2007 12:21:27 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18711767 anon : drabina: can you post the dispute number for BOA, and I paid with my check card (number has change since) am I still able to get a refund?]]> http://www.dslreports.com/forum/remark,18711767 Fri, 20 Jul 2007 11:48:10 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18711520 anon : BofA users: I got refund (well I was told, I will see it within 2-3 weeks) by talking to a lady over at the dispute department. When I called regular customer service, I was told that there is nothing they can do (past 2 months). My charge was January 31st 2007. So if you were turned down, call again and maybe you will get somebody else on the phone that will help you. I did not have to file any papers. I just needed to tell them when my service started and when was the last time I had service. She also asked me if I called SR but I told them that they are not accepting any calls. No other questions, papers, faxes, nothing. I will be checking my next statement for the refund.]]> http://www.dslreports.com/forum/remark,18711520 Fri, 20 Jul 2007 11:09:48 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18711336 anon : I just called them back. They held their line saying that I had to wait for the forms to come, I guess for legal reasons, they need a signature, etc. Then I have to file it and they will investigate. By investigating, they mean that they will take it up with the Merchant's Bank. They told me flat out today that I won't get any money until they get their money. Further they said that any credit they did grant are only temporary and might be reverted if they can't get money out of the Merchant's Bank. What's interesting is that they told me temporary credit is granted based on your disputed item's date, mine is later than yours. Oh, well, perhaps you should call them back just to verify that you don't need to do any paperwork.

Oh well. Anyway, it seems like Chase or Discover customers are having the most luck and least grief with this, it will be interesting to see if they get their credits pulled back since there's probably not much left in SR's mechant's account to suck from. In not then maybe it's time to switch to Chase and/or Discover.

Thanks for the info.]]> http://www.dslreports.com/forum/remark,18711336 Fri, 20 Jul 2007 10:45:49 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18708950 central NH :
said by LottaMoxie See Profile :

Oh and this is funny...I had also sent Discover an email as well and the person who wrote me back? Her name is "Karma." I am serious.
okay... that did make me giggle!]]> http://www.dslreports.com/forum/remark,18708950 Thu, 19 Jul 2007 22:50:57 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18708917 VictorWI : I spoke with Discover Card today and they are now very well aware of it. All you need to do is mention SunRocket and you will get sent to the dispute department. Once there, they need very little info to start the dispute. They have circulated a notice to all the reps.

Interestingly when I called and asked how long I had to dispute a charge (I was billed for a year in March) the customer service rep told me their really isn't a limit. That is nice. Not sure what will happen. They are crediting the whole amount while the dispute is in process but I was told the best I could probably get was a partial credit for service not provided - which is all I want so I'll keep my fingers crossed. Off to research some new cell plans. U-Verse can't get here quick enough! :-)]]> http://www.dslreports.com/forum/remark,18708917 Thu, 19 Jul 2007 22:47:27 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18708820 LottaMoxie : I called Discover on 7/17 and the C.S. person I spoke with was not (yet) aware of the SR debacle, but I told her she would be hearing a lot about it and would likely get many calls.

They said they would put through a temporary credit but as of this moment there has been no credit issued on my account yet.

Oh and this is funny...I had also sent Discover an email as well and the person who wrote me back? Her name is "Karma." I am serious.]]> http://www.dslreports.com/forum/remark,18708820 Thu, 19 Jul 2007 22:34:56 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18708563 anon :
said by fred_123 :

Did the first agent take care of everything for you right then and there on the phone? Including granting the credit? Is it a temporary credit? Do you have any paperwork to file? When I called, they told me they opened a dispute case and for me to wait for a dispute form to come in the mail and then to mail it in with an explanation and then await their verdict... They didn't guarantee anything?
I explained I wanted to dispute a Sunrocket charge on my March statement, the Customer Service Rep said I would see the entire amount credited on my next CC statement. She said she had been receiving calls all morning re:SR and she apologized for my problems with SR (which I thanked her for her concern & told her it wasn't her fault!!. She said she just needed to verify some info (when I last tried to contact them, when my service went out) She just said to hold onto any numbers or paperwork I may have in case they need it. That was it!]]> http://www.dslreports.com/forum/remark,18708563 Thu, 19 Jul 2007 22:03:27 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18708078 anon : I was charged $214 in June for the 2007/2008 year and again in July in the amount of $214. The bad thing was this was on my debit MasterCard. They just about drained my checking account.

I went to my bank and filled out the paper work on site, and faxed the papers to the bank's dispute department. A few hours later I had a provisional credit on my account for the full amount of the two charges. I also faxed along as much info as I could print out. I really don't see how they will be able to not find in my favor. ]]> http://www.dslreports.com/forum/remark,18708078 Thu, 19 Jul 2007 20:56:08 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18707749 anon : I spoke with Wells Fargo (for a check card). They issued me a pro-rated credit...I had only used one month of a 12 pre-paid month contract. They said it still may take 45 days to process.]]> http://www.dslreports.com/forum/remark,18707749 Thu, 19 Jul 2007 20:16:48 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18707326 JoeG4 : That dude got his refund because he was charged in June, I was charged in April, and the person I spoke 2 (second person, in that department) said they don't do credits on check cards past 90 days.

I'd love to find out otherwise! :D Thanks! ]]> http://www.dslreports.com/forum/remark,18707326 Thu, 19 Jul 2007 19:21:19 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18707236 anon : Did anyone try disputing with wells fargo. i have my visa card through them]]> http://www.dslreports.com/forum/remark,18707236 Thu, 19 Jul 2007 19:07:33 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18707091 nnme :
said by JoeG4 See Profile :

BofA claims they only allow it up to 90 days, and after that there's absolutely nothing they can do. DAMN!
Go back to page 5 and next to bottom posting. Seems it may depend on who you speak with at BOA. GL]]> http://www.dslreports.com/forum/remark,18707091 Thu, 19 Jul 2007 18:48:56 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18706835 JoeG4 : BofA claims they only allow it up to 90 days, and after that there's absolutely nothing they can do. DAMN! ]]> http://www.dslreports.com/forum/remark,18706835 Thu, 19 Jul 2007 18:13:24 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18706037 anon : Did the first agent take care of everything for you right then and there on the phone? Including granting the credit? Is it a temporary credit? Do you have any paperwork to file? When I called, they told me they opened a dispute case and for me to wait for a dispute form to come in the mail and then to mail it in with an explanation and then await their verdict... They didn't guarantee anything? ]]> http://www.dslreports.com/forum/remark,18706037 Thu, 19 Jul 2007 16:29:18 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18705272 anon : Chase handled it well. I was 7 months into 2-year deal, and they have just issued partial refund. Just mention SR dispute right away, and they know who to transfer you to.]]> http://www.dslreports.com/forum/remark,18705272 Thu, 19 Jul 2007 14:58:36 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18705154 LMGarrett : For all of you who used your debit card more than 60 days ago trying to file dispute....

I just got off the phone with my bank and they said that since the charge was made back in November, I would not be able to file a dispute. I'm only asking for the amount that had not been used...$82.92...that SR agreed to credit me when I called them a month ago. I called SR back on 6/20 to cancel my account. They told me it would be 38 days (yes a weird number but I assumed they were including weekends) before I received my refund to my debit card. Still haven't received it. Anyway, the bank said to print out a copy of my statement, highlight the charge, print the e-mail I received, bring the customer service number that says "we are no longer taking sales or customer service calls" and file a report. The police dept. may refer you to another agency, such as the Better Business Bureau or another agency, but I figured it sounded like a step in the right direction.

Hope this helps anyone who wants to see their refunds! I can't say that I didn't see this coming, being that the service sucked from day one.]]> http://www.dslreports.com/forum/remark,18705154 Thu, 19 Jul 2007 14:40:19 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18704813 anon : I called my CC a bit ago - citibank. As soon as I said I wanted to dispute a Sunrocket charge, she knew the scoop-had been receiving calls all day. She asked when I lost service, what I had done to contact them (she took notes for the file) and then immediately credited me 100%(I was charged for a years service in March). She then asked me to keep any records I may have showing my contract,attempts to call, etc..
She apologized for the hassle I was going through (hey, it wasn't her fault!!)and wished me a nice day!! ]]> http://www.dslreports.com/forum/remark,18704813 Thu, 19 Jul 2007 13:50:35 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18704563 anon : Just got of the phone with Bank Of America (my card used to be MBNA). Customer service person told me that I only have 60 days to dispute a charge. Then she transferred me to another department that actually handles disputes and lady over there was very professional and understanding. She asked me if I contacted SR asking for refund. I said, that they are no longer in business and that I have prepaid for one year but only got 6 months of service. That's it. She said that I will see refund for the unused months within 2-3 weeks on my statement.]]> http://www.dslreports.com/forum/remark,18704563 Thu, 19 Jul 2007 13:15:25 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18703776 anon : I'm on the phone with BOA. I have to fill out a dispute form. I will be asking for a partial amount since I used 7 months out of the 2 year agreement. Also, my invoices except last month's is gone from the site. My phone still works but my voicemail doesn't work. I guess it's starting for me...]]> http://www.dslreports.com/forum/remark,18703776 Thu, 19 Jul 2007 11:18:43 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18703677 bettyp33062 : Hi! Goood news-- I too purchased SR service with my Bank of America Visa Platinum Check Card.

After reading all the posts on this site, I decided to contact BOA last night. I highly suggest calling during normal business hours as the night staff is somewhat clueless, and there are no supervisors/managers to handle calls.

I just got off the phone with CSR and filed a claim with BOA--they are crediting me with the full amount of SR's charge. (I re-upped on June 18, 2007 for a year + 3 months free--what a joke.) However, BOA is immediately processing the refund which will show up on my account today and all funds available tomorrow a.m.! By the way, even though I have all the documentation i.e. emails, billing records, etc., I was told they were not necessary to process my claim. (P.S. They are however sending me a form in the mail which MUST be completed and signed by the required date or your claim can be reversed.)

You might want to tell them that you are disputing/filing a claim on the basis that you have not been successful in contacting SR for quite some time (which in my case is the past 2 weeks), that SR billed you in advance for services you did not receive, and that you have had technical issues and tried consistently to contact SR to no avail.

Good luck--keep us posted. ;)]]> http://www.dslreports.com/forum/remark,18703677 Thu, 19 Jul 2007 11:07:34 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18700843 Night Rider :
said by spike664 :

Just got off the phone with Citibank, they can only dispute a charge less than 60 days old. As I signed up 1/3/07, I'm SOL.

I'm going to look for the CEO at the VA country club in the next month or so and express my displeasure.
I work for Citibank in the cards division. Call back and press. They can do more than 60 days.]]> http://www.dslreports.com/forum/remark,18700843 Wed, 18 Jul 2007 22:26:31 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18700796 anon : I really hope the hang the execs like Enron! This totally sucks!]]> http://www.dslreports.com/forum/remark,18700796 Wed, 18 Jul 2007 22:19:59 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18700544 anon : Just got off the phone with Citibank, they can only dispute a charge less than 60 days old. As I signed up 1/3/07, I'm SOL.

I'm going to look for the CEO at the VA country club in the next month or so and express my displeasure.]]> http://www.dslreports.com/forum/remark,18700544 Wed, 18 Jul 2007 21:46:32 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18699741 anon : I had been really pissed off with Sunrocket for not being able to port my number for so long. I was into the 4th month of having to pay the two phone bills (my previous one was Packet8).

I too disputed the charge with Amex, and the rep told me the same 60 days story. However, she said that she would over-ride and let a dispute case be opened. I have Amex through Costco]]> http://www.dslreports.com/forum/remark,18699741 Wed, 18 Jul 2007 19:52:56 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18699496 tonyp12 :
said by thongsai See Profile :

no dice on my WAMU debit card dispute.. they allow 2 months for disputes.. i had sunroket for 5 months..
I used the online message center to dispute on wamu.com
Am requesting to get a pro-rate refund.

QUOTE from wamu:
Please be advised, unfortunately we are unable to pay the amount of
$82.92. However, we have filed a claim in the amount of $199. You will
receive a letter within ten business days advising you of the status of
your claim and whether additional information is required. In some
cases, we may provide provisional credits for claims on consumer
accounts, pending completion of our investigation. The letter will
provide more information if this applies to you. If we don't receive any
information requested of you, your claim might be denied. ]]> http://www.dslreports.com/forum/remark,18699496 Wed, 18 Jul 2007 19:19:44 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18699477 pug_ster : I ordered the bogo year free at end of March. I called Chase about the situation on Monday and the agent knew about the problem. He gave me the full refund which was credited today. I didn't have to send them any documentation or anything to prove that rustbucket is out of business or why I want a chargeback. Definately, this credit card is the one I keep for years to come.]]> http://www.dslreports.com/forum/remark,18699477 Wed, 18 Jul 2007 19:17:12 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18699229 Night Rider : If you're filing a dispute you may want to include language that indicates you're disputing...

a) on the basis that you contracted for services not received, and..

»usa.visa.com/download/merchants/···ants.pdf
(Reason Code 30, page 123)

b) that the merchant violated their merchant bank agreement for accepting payment for future delivery.

»www.datalinkonline.net/pdfs/merc···uide.pdf
(see section V.e. Note this is only an example)

Regarding services not received I disputed the entire amount because I contracted for 2 years, did not receive it and incurred additional fees due to their inability to provide those services.

Regarding future delivery of services.. I especially mention this because I think many are not disputing on this basis. Now, I'm not privy to Sunrocket's merchant bank agreement and the one above is only an example but a member in the BIG THREAD that is also a merchant mentioned that his merchant agreement prevents him for charging for services more than 90 days in the future. If the same is true with Sunrocket's merchant bank you may have one more leg to stand on should you require it.

Hope this helps.]]> http://www.dslreports.com/forum/remark,18699229 Wed, 18 Jul 2007 18:43:35 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18698104 thongsai : no dice on my WAMU debit card dispute.. they allow 2 months for disputes.. i had sunroket for 5 months.. lamest 200 dollars i ever spent..
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»www.TongSat.com]]> http://www.dslreports.com/forum/remark,18698104 Wed, 18 Jul 2007 16:03:51 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18697865 pitroad01 :
said by Fax :

What is FAX number of BOA Credit card dispute?
The number I used was 302-457-8346]]> http://www.dslreports.com/forum/remark,18697865 Wed, 18 Jul 2007 15:35:46 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18697450 Graycode : At this point, involving the CC company is opening a dispute. They may provide immediate credit to your account but the dispute process will take a while, up to a few months.

In the end you may get only the portion that you had cancelled the service last week while SR was still in business. That's what would be fair. Expecting a full refund even after you've used the SR service for several months isn't right.

Most banks and CC companies either are or will soon be well aware of SunRocket. They'll be digging into SR as best they can, but the financial institutions probably aren't going to "give" you money that you don't deserve when this is all over with.

If you call your CC and get immediate credit - don't spend it all just yet. You may get either all or that charge reinstated to your account at a later time.

I'm on the list with Discover for a dispute. The first thing I mentioned was "SunRocket", and was then transferred to one of their people who's handling this fiasco. The CC company is on our side - and they're better suited for financial disputes than we would be as individuals.

I'm disputing the SR service that I bought for one of my kids 3 1/2 months ago. While Discover will provide immediate full credit, I'm hoping to eventually keep 2/3 of the credit because that SR service was used for over 3 months.

As for our own SR service account, we were just starting our 2nd (bonus) year. There won't be a dispute with that because if SR was still in business the bonus year cancellation would not warrant any refund.

• Don't use this as an excuse to burden the CC company with undeserved credits.
• Don't count on a credit issued to you until it's finalized by the CC company. They'll notify you in writing when the dispute is finalized.
• Be prepared to justify your dispute claim to the CC company and maybe SR's Representatives at a later date.]]> http://www.dslreports.com/forum/remark,18697450 Wed, 18 Jul 2007 14:36:19 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18697327 huntermcdole : My dispute is in review, here hoping to that I get it.]]> http://www.dslreports.com/forum/remark,18697327 Wed, 18 Jul 2007 14:19:06 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18697291 newguy2005 : I called Citi.

They are not nearly as helpful as Chase. She said that I have to write a letter stating the reason for the dispute and mail it in, and they will then contact me.

What should we write? That the company went out of business? That they shut down our phones? That service is no longer being provided?

Thanks all.]]> http://www.dslreports.com/forum/remark,18697291 Wed, 18 Jul 2007 14:15:15 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18697078 anon : What is FAX number of BOA Credit card dispute?]]> http://www.dslreports.com/forum/remark,18697078 Wed, 18 Jul 2007 13:46:38 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18696554 misstdiana : I also want to add for those that have just signed up you may want to print the 31 day risk free guarantee:

Risk-Free Guarantee

Try SunRocket Service for 31 days risk-free with our money back guarantee.

Our first priority at SunRocket is to make sure you have a great experience with our service. If you are not happy with your purchase for any reason, we hope you will call or email us right away, and let us know how to make things right. But, if you are still not happy and wish to cancel service within the first 31 days, we'll credit your account for your first service payment and any applicable equipment fees after you have returned your SunRocket equipment. No questions asked!

And, unlike many other phone companies, there is no penalty charge for canceling your SunRocket Service.

To request your refund:

* Call Member Services at 1-800-786-0132 to cancel within 31 days of purchase, and we will provide you with a Refund Authorization Number. Please note all cancel requests must be made by phone.
* If you signed up directly with SunRocket, mail back your gizmo, the power source, and the Ethernet cord to SunRocket in the original box. Send your equipment returns to:

SunRocket, Inc.
SunRocket Returns Dept.
205 McGhee Road
Winchester, VA 22603

* Once SunRocket receives your equipment within 7 days of cancellation, we'll credit your account for service payment, equipment charges and associated taxes and fees received by SunRocket in the first 31 days and any associated taxes and fees. Credits exclude any per minute charges for international calls and Directory Assistance unless covered by your SunRocket Service allotments.
* If you purchased your equipment from a retailer, you will need to follow the return/exchange policy of that particular retailer.
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Di]]> http://www.dslreports.com/forum/remark,18696554 Wed, 18 Jul 2007 12:30:03 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18696085 anon : Just logged into my Chase account and the credit I requested yesterday already posted!

Up with Chase, down with all SunRocket execs, may you waste the rest of your life in a dingy unemployment line.......]]> http://www.dslreports.com/forum/remark,18696085 Wed, 18 Jul 2007 11:29:24 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18696046 misstdiana : I just got this from sunrocket a few minutes ago:
Thank you for contacting SunRocket Member Services. We value your
business and your feedback. An agent will be contacting you within 48
hours.

To check for updates on your issue from our support site, click the
following link or paste it into your web browser.
--
Di]]> http://www.dslreports.com/forum/remark,18696046 Wed, 18 Jul 2007 11:22:58 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18695968 anon : Successfully disputed with a Chase debit card. I had to call the Customer Claims dept. My CS rep wasn't aware of the situation, but a quick conversation with her supervisor and I was taken care of. I got a full credit back, no paperwork or anything. Of course, since I only had the service for two weeks and my phone was non-functional, I think it made the process a bit easier.]]> http://www.dslreports.com/forum/remark,18695968 Wed, 18 Jul 2007 11:14:39 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18695923 misstdiana : Thanks for the info, I am doing this right now. So can I/should I continue to use the phone if it is still working? I don't want to cancel and they cancel and I can't get my call records kwim? I basically am not using the phone and haven't used it much at all so that isn't an issue. I guess it is back to cell phone only...grrr. Oh well as long as I can get my $$ back that is what I am concerned about.
Thanks again.
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Di]]> http://www.dslreports.com/forum/remark,18695923 Wed, 18 Jul 2007 11:09:13 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18695547 anon :
said by jadam :

Question re: the part where you state to "Login to your phone carriers account and print the call logs indicating your attempt to call sunrocket's 800 number". I made a call this evening and a call earlier this morning to the customer svc number. However, when I login and go to my acct, there is no expanded link to the phone log. I can only print the phone calls I made tonight, and not the one this morning. Do you think that will really matter?

Thanks! :)
The only thing is, try to get as much info as possible. If you cannot access it, thats OK... get everything you can, so if the CC company calls and tells you "We need a copy of your final invoice", you are not stuck with a dead-beat website that will not provide any information.]]> http://www.dslreports.com/forum/remark,18695547 Wed, 18 Jul 2007 10:48:36 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18695557 anon :
said by waltarro See Profile :

Glad I paid with chase after reading everyones good experience.. the one question I would have is should I port my number away from sunrocket to (haven't decided yet) before doing the chargeback? I know theres a danger in waiting but would really hate to lose the number.
I would say go ahead and do the chargeback... there is no one at SR to cancel your account right now! Worst case - you lose your number but get all your money back... Best case - you get both :)]]> http://www.dslreports.com/forum/remark,18695557 Wed, 18 Jul 2007 10:23:25 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18695360 RPeppe : ok, I take it back. I talked on the phone with Amex and they agreed to open a dispute, even though it is over 60 days. I had forgotten that while billing disputes legally have to be reported within 60 days, if you purchase something in your home state, or within 100 miles of your billing address, there is no time limit because it is not technically a "billing" dispute. I live in VA, and the Sunrocket charge says "Vienna, VA." When I asked that way, Amex processed it, with a temporary credit until they investigate.]]> http://www.dslreports.com/forum/remark,18695360 Wed, 18 Jul 2007 09:38:50 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18694377 waltarro : Glad I paid with chase after reading everyones good experience.. the one question I would have is should I port my number away from sunrocket to (haven't decided yet) before doing the chargeback? I know theres a danger in waiting but would really hate to lose the number.]]> http://www.dslreports.com/forum/remark,18694377 Wed, 18 Jul 2007 02:04:59 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18694124 keveyem : Called Chase late in the evening and got the pro rated amount, I did use the service for 6 months. All in all, wasnt that bad of a deal and yeah, Chase customer service rocks.]]> http://www.dslreports.com/forum/remark,18694124 Wed, 18 Jul 2007 00:54:17 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18693784 nalmann : Just called American Express. They have acknowledge my Payment, and are initiating an investigation that will concluded in 6 to 8 weeks. In the meantime they have Credited my ACCOUNT thee entire Entire Subscription for this year.

I have been with SR since 2005.

A Very Sad Moment.]]> http://www.dslreports.com/forum/remark,18693784 Tue, 17 Jul 2007 23:40:55 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18693476 anon : Question re: the part where you state to "Login to your phone carriers account and print the call logs indicating your attempt to call sunrocket's 800 number". I made a call this evening and a call earlier this morning to the customer svc number. However, when I login and go to my acct, there is no expanded link to the phone log. I can only print the phone calls I made tonight, and not the one this morning. Do you think that will really matter?

Thanks! :)]]> http://www.dslreports.com/forum/remark,18693476 Tue, 17 Jul 2007 22:54:11 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18693166 anon : I also called Discover. I asked if they'd heard much about "SunRocket" and the agent just laughed. My 2 year charge was back in Sept 2006, so it was sent to the 180-day dispute department, but it was handle quickly and almost comically. I'll feel better if I get any percentage back, and it looks like I will.]]> http://www.dslreports.com/forum/remark,18693166 Tue, 17 Jul 2007 22:13:51 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18692801 Cogdis :
said by MPScan See Profile :

Just dispute any and all charges. We're the lucky ones here. :)
w00!! Just for that I'm listening to Kool and the gang - Celebration]]> http://www.dslreports.com/forum/remark,18692801 Tue, 17 Jul 2007 21:28:39 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18692666 MPScan :
said by dvd536 See Profile :

...when sunrocket has nothing left to pay chargebacks, any that come after that are probably out of luck.
That's not the case. If you dispute the charge, in this case with SR, you'll always win.

Here is my original post:

It doesn't work that way. The credit card company files a chargeback with the merchant that SunRocket used to process the credit card transactions. The merchant is a middle-party between MC/VISA/AMEX and SunRocket.

The merchant will try to debit the bank account of SunRocket. If no money is there, and they get enough chargebacks, the merchant can sue SunRocket in court.

None of this is the problem of the customer. That's the beauty of using credit cards vs. cash/checks/debit cards.

Just dispute any and all charges. We're the lucky ones here. :)]]> http://www.dslreports.com/forum/remark,18692666 Tue, 17 Jul 2007 21:08:32 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18692603 anon : I called Chase and was given a pro rated credit very easy very quick, they said they had had a number of calls today 07/17 so I didn't have to do anything else..

Thank You Chase]]> http://www.dslreports.com/forum/remark,18692603 Tue, 17 Jul 2007 20:58:56 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18692203 RPeppe : I had the same experience with Amex. I am not going to use Amex anymore- they are not offering the same protection as other companies.]]> http://www.dslreports.com/forum/remark,18692203 Tue, 17 Jul 2007 20:06:31 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18692198 dvd536 :
said by Cogdis See Profile :

I'm thinking all these credits are conditional until the dispute runs its course. I just have a feeling it'll be reversed in the end.
those who get in early are likely to get their credits. when sunrocket has nothing left to pay chargebacks, any that come after that are probably out of luck.
--
You can never be too rich, too thin or have too much Bandwidth]]> http://www.dslreports.com/forum/remark,18692198 Tue, 17 Jul 2007 20:05:19 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18692140 anon : Just called Discover Card. They are so wonderful. Knew exactly why I was calling, pulled up the charge made in March, credited my account for the full amount (not pro-rated). Just asked me to hold on to any material I had regarding my account in case SunRocket needed it. Don't you just love when a credit card company works for you?]]> http://www.dslreports.com/forum/remark,18692140 Tue, 17 Jul 2007 20:00:07 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18691661 Cogdis : I'm thinking all these credits are conditional until the dispute runs its course. I just have a feeling it'll be reversed in the end.]]> http://www.dslreports.com/forum/remark,18691661 Tue, 17 Jul 2007 18:54:19 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18691177 anon : sorry to hear that, american express was cool with me...maybe since it was in May...it feel into the 60 day frame, he never mentioned anything about dates or when I charged it. he Just put the dispute through.]]> http://www.dslreports.com/forum/remark,18691177 Tue, 17 Jul 2007 18:45:44 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18691571 sapiansays : gosh it was so simple to dispute and get refund credit back for sunrocket. although i didn't get the full amount as some others...i did manage to get back 15 months since i already had used up 8 months (started in 10/06). btw...i'm with chase. they were so accommodating and friedly.

so i'm getting back $136 or so. cool!

now i got to take time and find another provider. landline or voip? tough tough.]]> http://www.dslreports.com/forum/remark,18691571 Tue, 17 Jul 2007 18:42:49 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18691161 anon :
said by Cogdis See Profile :

said by boehlefeld :

Can you tell me what "porting my number" means. As a customer of SR (well actually my college daughter) what should she do now, she has no phone service. Will someone help us understand what we can do. thanks, I already disputed the charge..but, now she needs phone service. thanks
I meant signing up for a new service and requesting that they take or "port" my current phone number from Sunrocket. This way my new service rings with the same number I've always had.
THANK YOU !!]]> http://www.dslreports.com/forum/remark,18691161 Tue, 17 Jul 2007 18:38:50 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18691366 ct9a : So anybody have any luck disputing a charge with a debit card account? I only signed up on May 27th...]]> http://www.dslreports.com/forum/remark,18691366 Tue, 17 Jul 2007 18:18:18 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18691270 sportsdadmi : For those planning to dispute the charge the sunrocket web site is still running and I was able to access my statement to copy and print it out.

Brian in MI
down here!]]> http://www.dslreports.com/forum/remark,18691270 Tue, 17 Jul 2007 18:05:03 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18691258 anon : I had a great experience with Chase, they credited my entire charge, I do have a feeling that your relationship with whatever bank you use will influence their efforts towards to the credit.

I made the purchase on 4/14, and BTW, Sunrocket could never get my landline number ported over so I still have ATT. I am somewhat happy and sad at the same time.]]> http://www.dslreports.com/forum/remark,18691258 Tue, 17 Jul 2007 18:03:13 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18691226 netlover : I switched my annual plan to monthly plan a few days ago and today I found out that they still charged me $208.22. I also called citi card. The CSR said that I was the third person to dispute SR's charge today. She even mentioned SR was a phone company and out of business. She asked me to do the same thing.
said by Acela See Profile :

I just called Citi (I have the Simplicity Card) and was told I would need to fax or mail in a form they will send me. I find it quite strange since this charge is about 3 months old..but anyways..i guess i will have to wait for the letter and sign it describing the situation. Best of luck to all. I wish the process was more automated though. But i will take what i can get.
]]> http://www.dslreports.com/forum/remark,18691226 Tue, 17 Jul 2007 17:58:56 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18691143 anon : I have called Amex 4 times already and they keep saying they can't do anything for me since it has been more than 60 days. I love Amex but Discover as of today is taking better care of their customers. I may have to think of switching in the future.]]> http://www.dslreports.com/forum/remark,18691143 Tue, 17 Jul 2007 17:46:27 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18691141 anon : I just called Capitol One about contesting the charges. They told me they are fielding lots of calls about this. They also said, since I was past the 4 month cut off I would have to do it in writing, but indicated there would not be any problems.]]> http://www.dslreports.com/forum/remark,18691141 Tue, 17 Jul 2007 17:46:21 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18691132 Cogdis :
said by boehlefeld :

Can you tell me what "porting my number" means. As a customer of SR (well actually my college daughter) what should she do now, she has no phone service. Will someone help us understand what we can do. thanks, I already disputed the charge..but, now she needs phone service. thanks
I meant signing up for a new service and requesting that they take or "port" my current phone number from Sunrocket. This way my new service rings with the same number I've always had.]]> http://www.dslreports.com/forum/remark,18691132 Tue, 17 Jul 2007 17:44:50 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18691107 anon : the charge was posted in May]]> http://www.dslreports.com/forum/remark,18691107 Tue, 17 Jul 2007 17:41:45 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18691103 anon : Can you tell me what "porting my number" means. As a customer of SR (well actually my college daughter) what should she do now, she has no phone service. Will someone help us understand what we can do. thanks, I already disputed the charge..but, now she needs phone service. thanks]]> http://www.dslreports.com/forum/remark,18691103 Tue, 17 Jul 2007 17:41:10 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18691080 anon : When did you charge it to Amex?]]> http://www.dslreports.com/forum/remark,18691080 Tue, 17 Jul 2007 17:39:10 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18691074 anon : Purchased the line with Debit card, how to dispute this?]]> http://www.dslreports.com/forum/remark,18691074 Tue, 17 Jul 2007 17:38:12 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18691049 anon : I just hung up with american express, they are disputing the whole 214.11 that was charged to my account. they did not need anything from me. I asked if they wanted information on sunrocket and he said no. they will check into the service being shut down and credit my account]]> http://www.dslreports.com/forum/remark,18691049 Tue, 17 Jul 2007 17:35:10 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18690928 lrowland : Boy am I glad I saw this post. I called Discover this morning and all I had to say was "Sunrocket". The nice CSR lady immediately said "Oh, them!". My renewal for two years was in February and she said she could dispute the entire charge.

Interestingly she said five out of the last 7 calls were about them. Discover has a memo going around to all CSRs that they are to provide full chargeback refunds to anyone who paid for Sunrocket in the last 6 months.

In this case, it pays to Discover!]]> http://www.dslreports.com/forum/remark,18690928 Tue, 17 Jul 2007 17:19:07 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18690853 Cogdis : I'm porting my number but I haven't disputed the charge yet. I'm wondering if SR had no money, how will we be credited? Are these CC companies just going to eat it?]]> http://www.dslreports.com/forum/remark,18690853 Tue, 17 Jul 2007 17:08:50 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18690768 anon : I called amex gold card and they told me that since it has been more than 60 days I cannot dispute it. I renewed back in feb. anybody out there with better luck than me.]]> http://www.dslreports.com/forum/remark,18690768 Tue, 17 Jul 2007 16:57:43 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18690682 cococrust : Just called Discover. Disputed the charge and I will probably get credited with 10 months (out of the 12 months) of the $99 deal I signed up in late May. ]]> http://www.dslreports.com/forum/remark,18690682 Tue, 17 Jul 2007 16:48:49 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18690650 anon : wallettless - Outstanding info, thanks! I have pass it along, and 4 people have gotten credits! Thank you!]]> http://www.dslreports.com/forum/remark,18690650 Tue, 17 Jul 2007 16:44:45 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18690502 rwcmick : no luck w/ pentagon federal. they say that 60+ days and your SOL. i'm going to fax in as much documentation as i can. penfed has always been good to me, but i'm finding out that when it comes to cust svc request they just don't have the friendliness of either discover card or american express.]]> http://www.dslreports.com/forum/remark,18690502 Tue, 17 Jul 2007 16:26:42 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18690239 anon : I purchased SR via check/debit card with Bank of America, and I am having a hard time getting a refund. I'm getting the run around with them, and im not happy]]> http://www.dslreports.com/forum/remark,18690239 Tue, 17 Jul 2007 15:55:25 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18690181 jeffnyc :
said by mefrige See Profile :

Chase credited me over the phone half of the 199 charge as I was just into the second year. They said that it would be a hassle to try to get the whole amount. Good luck with via everyone
They credited me on the phone too (Chase Sony). My amount was for $107 which was the $99 deal.

I cant imagine how SR's merchant bank is going to be able to deal with all these chargebacks. The money has to come from somewhere and I'm wondering if SR even has money in their account....]]> http://www.dslreports.com/forum/remark,18690181 Tue, 17 Jul 2007 15:48:27 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18690067 huntermcdole : Dang! that gives me hope on my charge, I was in the first 6 months of my service (2nd year of paying)]]> http://www.dslreports.com/forum/remark,18690067 Tue, 17 Jul 2007 15:35:29 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18690054 mefrige : Chase credited me over the phone half of the 199 charge as I was just into the second year. They said that it would be a hassle to try to get the whole amount. Good luck with via everyone]]> http://www.dslreports.com/forum/remark,18690054 Tue, 17 Jul 2007 15:33:55 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18689928 lettcco : just called my AMEX cash rebate card. Told the CSR the story but he was confused about what exactly do I want. So I said I just want to dispute the charge that was made back in feb. But noted that it should be half of $209 since I did use 6 months now. He gave me a ref. number, will suspend the charge and will investigate. I don't expect much out of this but I guess I am just doing my due diligence for myself.

I saw the spill friday when someone said SR is going bye bye but I didn't want to believe him and was hoping it's just a troll spreading rumor. sigh...]]> http://www.dslreports.com/forum/remark,18689928 Tue, 17 Jul 2007 15:14:10 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18689904 jeffnyc :
said by walletless :

said by jeffnyc See Profile :

Are people still getting automated email replys from SR member support as mentioned in 1st post? I sent one but have not gotten reply.
Just sent one and did not get a reply... I was lucky to get the auto-response when I posted the OP...

In either case, if you email and receive no response, you should be fine to tell the CC company that you attempted to email and call customer service without getting a response back.
Got reply but it basically they said they created a ticket...lol]]> http://www.dslreports.com/forum/remark,18689904 Tue, 17 Jul 2007 15:10:51 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18689861 anon : i'm also with chase and started my sunrocket around october 2006. can you provide details on what number to call and what to say? i want to see if i can get refunded as well. thanks.]]> http://www.dslreports.com/forum/remark,18689861 Tue, 17 Jul 2007 15:03:19 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18689819 anon :
said by jeffnyc See Profile :

Are people still getting automated email replys from SR member support as mentioned in 1st post? I sent one but have not gotten reply.
Just sent one and did not get a reply... I was lucky to get the auto-response when I posted the OP...

In either case, if you email and receive no response, you should be fine to tell the CC company that you attempted to email and call customer service without getting a response back.]]> http://www.dslreports.com/forum/remark,18689819 Tue, 17 Jul 2007 14:58:07 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18689787 jsnap : I just called my credit card company -- Chase -- to dispute the charges for both the accounts I had with SR. After being transferred to 4 agents, I finally got one who helped me. She said Chase is familiar with the situation and they didn't require I send them anything.

I disputed the entire amount as SR is in breech of their contracts to provide me and my daughter with 1 year pre-paid VoIP service + 3 FREE months. I started with them back in Oct. 2006. I've had my issues with Chase before but this was the best service I've gotten ever from them. I hope it all works out and I get full reimbursement.]]> http://www.dslreports.com/forum/remark,18689787 Tue, 17 Jul 2007 14:53:08 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18689640 amdmaxx : Same here for AmEx blue, 3/29/07 was the sunrocket charge, over the alloted 90 days, but they said they'll put it in and try to dispute for me..
Good Luck to us all..

said by jedijood See Profile :

For those who are used an AMEX Starwood, no luck in getting an immediate dispute going because it is 60 days over the allowable time. However, if you ask, you can ask the rep to put in a request for someone in the higher ups to look at your situation. Just ask her to put in a request to customer service, explain the situation and what's going on with sunrocket. they will be glad to help since they feel for your position. They will get file a record of your complaint and someone will review it in the next 45 days and you will recieve a response in the next 4-6 weeks. Hey, it's better than nothing.
]]> http://www.dslreports.com/forum/remark,18689640 Tue, 17 Jul 2007 14:34:30 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18689494 anon : Thanks, that helps.]]> http://www.dslreports.com/forum/remark,18689494 Tue, 17 Jul 2007 14:16:56 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18689465 jeffnyc : Are people still getting automated email replys from SR member support as mentioned in 1st post? I sent one but have not gotten reply.]]> http://www.dslreports.com/forum/remark,18689465 Tue, 17 Jul 2007 14:14:26 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18689339 jedijood : For those who are used an AMEX Starwood, no luck in getting an immediate dispute going because it is 60 days over the allowable time. However, if you ask, you can ask the rep to put in a request for someone in the higher ups to look at your situation. Just ask her to put in a request to customer service, explain the situation and what's going on with sunrocket. they will be glad to help since they feel for your position. They will get file a record of your complaint and someone will review it in the next 45 days and you will recieve a response in the next 4-6 weeks. Hey, it's better than nothing. ]]> http://www.dslreports.com/forum/remark,18689339 Tue, 17 Jul 2007 14:01:38 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18689329 huntermcdole : they told me to type up a letter, with

Merchant name
Charge Date & Amount
Service (1 year Phone)
Company out of business
Phone number they can reach you at
Why you are disputing
Fax to that number (888-643-9624)]]> http://www.dslreports.com/forum/remark,18689329 Tue, 17 Jul 2007 14:00:49 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18689301 anon : for the chase visa CC]]> http://www.dslreports.com/forum/remark,18689301 Tue, 17 Jul 2007 13:57:52 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18689286 anon : Where do I get the form? I have no phone service at all. And my charge was in Dec & Jan (double billed and credited back).]]> http://www.dslreports.com/forum/remark,18689286 Tue, 17 Jul 2007 13:55:46 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18689019 anon : the point is to show your credit card company you made an attempts to contact them and they told you to piss off ]]> http://www.dslreports.com/forum/remark,18689019 Tue, 17 Jul 2007 13:28:22 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18688730 N9MD : Huh!?! There is no service for members at memberservices! So how is that email address gonna help? ;)]]> http://www.dslreports.com/forum/remark,18688730 Tue, 17 Jul 2007 13:02:19 EDT Re: CreditCard ChargeBack successful http://www.dslreports.com/forum/remark,18688701 N9MD : Complete success with phone call request for chargebacks to both Chase VISA and AmExp Platinum (both are business accounts). Just keep in mind that most issuers require paper documentation or signed statments once you are 60 to 90 days out from the date of the original charge.

»Re: Credit Card ChargeBack Success]]> http://www.dslreports.com/forum/remark,18688701 Tue, 17 Jul 2007 12:59:39 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18688435 anon : Great ! Yes it was done via Visa check card, I will call my bank and get more information.
Thanks ..]]> http://www.dslreports.com/forum/remark,18688435 Tue, 17 Jul 2007 12:27:27 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18688377 elios : if it was done via a Visa check card or the like yes since it is treated as a CC]]> http://www.dslreports.com/forum/remark,18688377 Tue, 17 Jul 2007 12:20:38 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18688368 anon : Is it possible to dispute a debit card charge ?
I had paid SunRocket using my debit card and now want my money back .]]> http://www.dslreports.com/forum/remark,18688368 Tue, 17 Jul 2007 12:19:47 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18688290 Acela : I just called Citi (I have the Simplicity Card) and was told I would need to fax or mail in a form they will send me. I find it quite strange since this charge is about 3 months old..but anyways..i guess i will have to wait for the letter and sign it describing the situation. Best of luck to all. I wish the process was more automated though. But i will take what i can get. ]]> http://www.dslreports.com/forum/remark,18688290 Tue, 17 Jul 2007 12:08:38 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18688287 pitroad01 : Thanks for opening up this topic. I would have thought about it eventually but because I saw this last night I started the process and faxed off everything this morning. I'm dealing with Bank of America. They requested I send a cover letter with explanation of everything and any paperwork (invoices,etc). They sounded like it may take 4-6 weeks but I could deduct the deputed amount now from my payments and things would be adjusted when the smoke clears. ]]> http://www.dslreports.com/forum/remark,18688287 Tue, 17 Jul 2007 12:08:00 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18688247 anon : I tried disputing with my AMEX BLUE and they said it was older than 60 days and it didn't go through ( they did try)...

SR charged my DEC 19, 2006...

Anyone have any luck with amex blue?]]> http://www.dslreports.com/forum/remark,18688247 Tue, 17 Jul 2007 12:00:17 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18688034 anon : just called amex. SR user since March 07. Its in dispute.....doesn't seem to be an issue for now]]> http://www.dslreports.com/forum/remark,18688034 Tue, 17 Jul 2007 11:28:16 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18685996 anon : I have Sunrocket from August 2006. I called my cc company Amex and they said they might not be able to do much at this point of time. They still opened a dispute case on this issue and took all the details.]]> http://www.dslreports.com/forum/remark,18685996 Tue, 17 Jul 2007 00:39:11 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18685739 jay_rm :
said by jay_rm See Profile :

I'm on the (ViaTalk) phone with Chase right now - first rep said, no problem - we can help. On hold waiting for Tier 2 now - we'll see. I signed up on 3/30...
Well, according to my Chase rep, I'm getting a credit for my original charge, minus the 3.5 months I've used. That will be $174.39.

Even though it's being pro-rated, I'm not gonna complain one bit (if the credit actually goes through - it sure sounded like it was a done deal...).

Now, on to getting a number port...
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3500/512 5.7 GHz Motorola Canopy Wireless; FoxValley.net]]> http://www.dslreports.com/forum/remark,18685739 Tue, 17 Jul 2007 00:00:25 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18685619 huntermcdole : Maybe that was me :-P]]> http://www.dslreports.com/forum/remark,18685619 Mon, 16 Jul 2007 23:45:47 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18685572 jay_rm : I'm on the (ViaTalk) phone with Chase right now - first rep said, no problem - we can help. On hold waiting for Tier 2 now - we'll see. I signed up on 3/30...
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3500/512 5.7 GHz Motorola Canopy Wireless; FoxValley.net]]> http://www.dslreports.com/forum/remark,18685572 Mon, 16 Jul 2007 23:40:51 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18685549 pug_ster : I called Chase to call about a dispute about my bill. The agent didn't bother to question me because he mentioned that he spoke to another customer about sunrocket earlier.]]> http://www.dslreports.com/forum/remark,18685549 Mon, 16 Jul 2007 23:36:45 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18685487 huntermcdole : Chase required me to submit a fax to 888-643-9624 it's a Starbucks Duetto card if anyone needs that info (My charge was on Feb 21st, that is why I can't do it over the phone)]]> http://www.dslreports.com/forum/remark,18685487 Mon, 16 Jul 2007 23:28:03 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18685355 sokhapkin : Yup. Good advise. I keep all transactions starting with year 2000 in GNUCash.
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»www.callwithus.com]]> http://www.dslreports.com/forum/remark,18685355 Mon, 16 Jul 2007 23:09:09 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18685311 mprindle : I also called Citi Mastercard and was told that anything older than 6 months must be mailed or faxed in. The Fax number for Citi Mastercard dispute department is 605-357-2021. Include the info above plus your account number, a note that it was a prepaid service, the charge amount and the exact date of the transaction. If you are unable to get your statements for the date and amount then if you use Quicken or simular program get it from there.

M Prindle]]> http://www.dslreports.com/forum/remark,18685311 Mon, 16 Jul 2007 23:03:40 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18685289 ODYSSEY : If you are over the time limit for a phone dispute with Capital One, you will need to mail your dispute to the following address:

Capital One Investigative Solutions / Disputes
PO BOX 30279
SLC UT 84130
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All information expressed in this post is my opinion, and should not be regarded as a statement of fact.]]> http://www.dslreports.com/forum/remark,18685289 Mon, 16 Jul 2007 22:59:41 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18685269 planetdell : I called Discover Card a little while ago and the rep started laughing when I mention Sunrocket! She said they've received a load of calls from customers asking to dispute Sunrocket charges. She credited my account and will forward some paperwork to complete the process.]]> http://www.dslreports.com/forum/remark,18685269 Mon, 16 Jul 2007 22:57:26 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18685253 anon :
said by amdmaxx See Profile :

How about AmEx blue card? I ordered the service good 3-6 months ago..
I suggest call AMEX IMMEDIATELY and tell them that you want to dispute the charges. The T&C of each card varies, and the available dispute period is different for each card.]]> http://www.dslreports.com/forum/remark,18685253 Mon, 16 Jul 2007 22:55:32 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18685238 anon :
said by mprindle See Profile :

Good advice... Can you post the email address for the support.

M Prindle
memberservices@sunrocket.com]]> http://www.dslreports.com/forum/remark,18685238 Mon, 16 Jul 2007 22:53:37 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18685234 amdmaxx : How about AmEx blue card? I ordered the service good 3-6 months ago..]]> http://www.dslreports.com/forum/remark,18685234 Mon, 16 Jul 2007 22:53:19 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18685196 proletarian2 : I called in to citi to dispute my charge from January this year.

The rep asked how much of the charge - i told him the ENTIRE tamale. He set the process in motion, no questions asked.

He said they would first contact the merchant (SR) of the dispute. I don't expect they'll get much of a response.

Aside from being w/ out a landline for a week until my port goes through to another provider, I might actually come out ahead on this one. ]]> http://www.dslreports.com/forum/remark,18685196 Mon, 16 Jul 2007 22:47:43 EDT Re: Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18684962 mprindle : Good advice... Can you post the email address for the support.

M Prindle]]> http://www.dslreports.com/forum/remark,18684962 Mon, 16 Jul 2007 22:17:24 EDT Planning to do a credit card dispute? Read this http://www.dslreports.com/forum/remark,18683263 anon : A bit of advice for everyone who is going to dispute with credit card company. I just got off the phone with MBNA dispute department.

My credit card is offering me 4 months to dispute, and luckily, I am just 3 days short of 4 months So I can dispute my Sunrocket charge so long as they receive my faxed dispute within 3 days.

1) Please email Sunrocket Customer Service email address. You will get an auto response message - print that email. You will require that as proof that you tried to contact Sunrocket prior to filing.
2) Mention in your letter that you also tried to call customer service and you got the automated "greeting" that they have stopped taking service calls.
3) Login to your phone carriers account and print the call logs indicating your attempt to call sunrocket's 800 number.
4) Call your credit card dispute resolution department IMMEDIATELY. Most credit card will have this department open for 24 hours. Have them fax the dispute form (if they do not have them online for printing). Immediately fax them the above proofs along with the completed dispute form and a cover letter indicating that you had paid for 2 years of service and the service ended abrubptly, and calls to customer service were futile.
5) Sit back and relax. The credit card company will generally attempt to call Sunrocket's 800 number to check, and if they are unable to reach SR, they will automatically credit you the amount they charged.]]> http://www.dslreports.com/forum/remark,18683263 Mon, 16 Jul 2007 18:29:40 EDT