walletless
@dmainc.com
| SR deleting invoices from online account management !! I just logged into my account, and all but one invoice are deleted! Last night I had 7 invoices in there. Seems like some employee is still around tinkering with the website.
I turned off provisioning on my innomedia... in case the conspiracy theory that others are mentioning is correct. | |
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rhymemaze
join:2005-03-10
Upper Marlboro, MD | Re: SR deleting invoices from online account management !! I did notice that this morning ...also my annual plan has a start date of 3/2006...instead of 3/2007. Anyone else have any similar thing going on under "plan information"? | |
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walletless
@dmainc.com | Re: SR deleting invoices from online account management !! Plan info still showing up correctly for me... I printed out every single screen on the "accounts" tab last night for safety:) | |
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rhymemaze
join:2005-03-10
Upper Marlboro, MD
| Re: SR deleting invoices from online account management !! said by christcorp  :Well, maybe changing your account to 3/2006 instead of 3/2007 can make it look like you aren't owed a refund or that your service isn't prepaid for the next 9 months. This would look more appealing to a perspective buyer. Of course, if you take the emotion out of being a customer, then you realize that any company that would try to buy SunRocket is just as bad as Lisa Hook and the rest of them. Later... Mike... My thoughts exactly when I saw that. Pretty shady if that is what one of the 25 people left are doing. Maybe they will try to hack into my credit account to get the charge removed from 3/2007...you know, so no traces are left /sarcasm off | |
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walletless
@dmainc.com
| Re: SR deleting invoices from online account management !! In that case, it may make sense to even brick the gizmos, so you will HAVE to buy new gizmos from a new company...
Just as a precaution, I recommend everyone to logon to their gizmo and turn provisioning off. The gizmo unlocking instructions are available on sunrocketforum and gizmopasswords.blogspot.com | |
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penguin
@comcast.net |  Re: SR deleting invoices from online account management !!
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huntermcdole
Premium
join:2005-08-01
Tucson, AZ | I'm down to 1 invoice and my plan started 2/10/2006 not 2007.... oh well I printed all my invoices to pdf since about 8 months ago, and have pdf's of all of the pages as of yesterday. | |
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| jmichaelp
join:2001-04-02
Charlotte, NC | Re: SR deleting invoices from online account management !! Same this here, but I doubt a conspiracy. I'm sure they're simply taking servers offline as they shut down. | |
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walletless
@dmainc.com
| Re: SR deleting invoices from online account management !!
SR accounts menu |
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walletless
@dmainc.com | My plan information still shows april-2007 start date... | |
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mwhitwor
join:2003-01-02
Ladera Ranch, CA
| This is absolute, total BS!! WTF?! I started with SR two years ago, happily paying my $17/month and getting good CS, and now they shut off the lights and yup - they've deleted all my invoices since last night. I cannot believe it. So, who gets sued by whom for this fiasco? | |
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walletless
@dmainc.com | Re: SR deleting invoices from online account management !! If they file 7 or 11... there is not much we can do unfortunately... while they have still not done that, we must atleast file FCC complaints and dispute credit card if we bought this in recent past. | |
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a n o n
@verizon.net
| Re: SR deleting invoices from online account management !! said by walletless :If they file 7 or 11... there is not much we can do unfortunately... while they have still not done that, we must atleast file FCC complaints and dispute credit card if we bought this in recent past. Yes there is...you can vote with your money. After all, that is all they want. I will not do buisness with any company that is in any way affiliated with SunRocket/TeleBlend. | |
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elios
join:2005-11-15
Springfield, MO | no one sadly theres nothing to sue and even if you could theres no money to win | |
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| wnyzfinest
join:2007-07-17
West New York, NJ
| guys as i've said before,
if the invoice tab is deleted, don't be shocked, teleblend will take over this system, they are going to integrate their billing system to SR Control panel and re brand the whole thing, they are acting in a cost conservative manner. | |
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jsnap
join:2007-07-17 | I just logged in to SunRocket and found ALL my invoice are gone! They were all there yesterday. Wish I had downloaded them yesterday.
Now what? | |
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jsnap
join:2007-07-17
| 
After checking again, I'm still getting this message:
Member Alert
One of our subsystems is currently down. At this time you will be unable to view some portions of the Member Portal. Please check back at a later time. We apologize for the inconvenience.
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| shadow520
join:2002-04-03
Warren, MI
1 edit | Re: SR deleting invoices from online account management !! Someone there is doing something. The "one of our systems is down" message is gone, and the invoices tab is BACK!!!
edit: It only appears to be from the new billing system though.
Print them while you can!
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Common sense is not all that common. | |
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sadoversunrocket
@covad.net | When I log in, I can only view the latest invoice. Where did the rest of them go? | |
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jsnap
join:2007-07-17
| Well, I logged in again after reading the Invoice tab was back, but I get this error message:
An error has occurred with our application. Please try again. If you continue having problems, you can contact Member Services for further assistance. We apologize for any inconvenience | |
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cjb
@comcast.net |  Re: SR deleting invoices from online account management !!
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JPGrimmace
join:2003-09-16
Pontiac, MI
| I posted about this invoice issue at earlier this morning, but I guess not in the right place since no one appears to have seen it. (»Website Going Down?)
When I go back to that forum it seems some spammer is pimping Lingo there now. (»/forum/news,85···ays=2000)
Anyway, even my SunRocket call forwarding isn't working now. How sucky. | |
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| jsnap
join:2007-07-17
| Re: SR deleting invoices from online account management !!
Neither Voicemail or the Call Logs are working as well. The last call I see is from 8:01pm July 16. I know several people have been unable to reach me since yesterday and say they get nothing when they call my home number. Some people have my cell number, but others do not. I'm trying to conduct business and had recently called a bunch of people leaving my home number and not my cell number. Wow, I should sue them! | |
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jsnap
join:2007-07-17
| Funny how they appear to still be in business as they are still offering Rocket Rewards.
When I bought my service last Oct, 2006, and one for my daughter at college at the same time, I paid for a year's service inadvance for us both. Plus, we were supposed to get 3 months FREE.
The only invoice I see is dated July 10, 2007. I should be able to see my old ones too.
Where did these go?
How can I get these so I can port our numbers?
I think this constitutes a Breech of Contract on their behalf, yes? | |
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Denise
@cox.net | I cannot believe how my day has been spent with all of this sh$%!
Are any of you sticking with Voip or giving up on it? Does anyone know if the same thing is happening with Vonage also?
Thanks | |
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christcorp
Premium
join:2001-05-21
Cheyenne, WY
 ·Bresnan Online
 ·VOIPo
| Re: SR deleting invoices from online account management !! said by Denise :
Are any of you sticking with Voip or giving up on it? Does anyone know if the same thing is happening with Vonage also?
Thanks
This is what baffles me. There are over 1000 voip providers in the world, and some people are basing an entire technology on 1 provider. What makes it worse, is it is being based on one of the "CHEAPEST" providers in the market.
So, let me understand. I buy a Yugo or Geo and it sucks or the manufacturer goes under. Therefore the automobile should be abandoned and we should go back to horses. Or, you buy a Philips or RCA television and it breaks down in a year. So, do you give up on television service?
Look, I'm sorry that your voip service is in the toilet. I'm sorry that you chose one of the cheapest providers in the world. I'm sorry that you chose a provider that HUNDREDS or THOUSANDS of posts have been written in the last 2 years predicting that this EXACT scenario was going to happen.
SunRocket has been mismanaged financially since the day they opened their doors to the $199 deals. It got worse with the BOGO deals. It got even worse when they hired AOL buttheads to take over from the founders. Unfortunately, many people weighed the pros and cons of a SUB-$10 a month service with the company's ability to make a profit and stay in business. MOST people knew the risk. That's why you aren't hearing from many of them. They knew what they were getting into and were willing to take their chances.
This is not an "I told you so" post. This is strictly an educational post. What happened to SunRocket and it's customers has absolutely NOTHING to do with voip, the technology, or any of the other providers. Later... Mike... | |
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Yippz Voip
join:2005-05-04
Atlanta, GA
| said by Denise :
I cannot believe how my day has been spent with all of this sh$%!
Are any of you sticking with Voip or giving up on it? Does anyone know if the same thing is happening with Vonage also?
Thanks
Nope - Vonage is rock solid over here...  | |
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Steve11111
@sbcglobal.net
| Re: SR deleting invoices from online account management !! Not for long, Vonage is bleeding money left and right. Depending on how many people start screaming, the feds may step in and impose regulations which will kill the struggling VOIP industry.
Personally, Im just going to wait for the dust to settle before making a move. My SR service is still kinda working. I can make outgoing, incoming is broke but forwarding to my cell works so Im not missing calls. I will transition to using my cell and if someone picks up my SR account, great, otherwise hopefully someone will work out a good offer for ex-SR customers. | |
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jimboe
join:2000-08-14
New York
·Optimum Online
| Invoice (and Billing info) tab's just came back for me--
caveat- only one invoice is available (july 07).. Yesterday there were 6 from this year.. Also, the invoice (which is $0's all around) looks different to me than it did yesterday. dunno
don't know how long it will last.. in case it's not there for you, try the link
»https://www.sunrocket.com/members/billin···oices.do | |
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| jeffnyc
join:2004-06-09
New York, NY
| Re: SR deleting invoices from online account management !! said by jimboe :Invoice (and Billing info) tab's just came back for me-- caveat- only one invoice is available (july 07).. Yesterday there were 6 from this year.. Also, the invoice (which is $0's all around) looks different to me than it did yesterday. dunno don't know how long it will last.. in case it's not there for you, try the link » https:// www.sunrocket.com/members/billin···oices.do Yeah. That works but shows only the final invoice with billing name and address so I guess its good for porting.
I bet they took all down for legal reasons, or to hide all there double billing fiascos but at least left these so we can have some proof to port. | |
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ODYSSEY
join:2001-12-06
Raleigh, NC | Tabs are back, but with only the last invoice. Glad I PDF everything the other night. | |
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| jaydub2
join:2007-07-16
Arlington, VA
| Re: SR deleting invoices from online account management !! It's not like their billing system ever worked right anyways. Well, maybe the new one did. I am not even sure if everyone was transitioned to the new billing system, and if it died under the load of everyone pulling their invoices off.
Get a printout of a members page with your name, account number and your SR number(s) on it. This may be enough to get a provider to port you - no guarantees, since the official "process" always called for copies of the invoice as proof of number "ownership".
Good luck! And FWIW, sorry. Even though I have not worked there for 10 months.
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»thecrustysysarch.blogspot.com/ | |
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hatfieldfios
join:2005-03-18
Hatfield, PA | Tabs are back but no invoices...looks like all the invoices are deleted...Damn Craprocket | |
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gailes
join:2006-10-06
Canonsburg, PA
| Only one invoice and no voicemail. Call logs still working and show missed calls from today. Phone service still working just fine.
Still would like to get an "I'm sorry and here are your options" email. I bet there are plenty of the 200,000 that still have no idea what's about to happen. | |
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| centric
join:2005-07-31
Ann Arbor, MI
| Re: SR deleting invoices from online account management !! Whether or not the renewal invoice is deleted Sunrocket can't dispute in bankrupcy court that they don't owe thousands 6-8 month refunds. There are too many credit statements trails to dismiss all of them. It'll just get them into more heated trouble (the VP's/Directors). | |
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ClearingThingsUp
@cox.net
| Re: SR deleting invoices from online account management !! The member alert means that the new billing system is down. When the new billing system is down, the invoices, call logs and billing information tabs do not appear.
It seems as if someone has brought down the old billing system. That is why you only see one invoice. The old billing system may have just blown up on its own...it did that. | |
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darinlh
@mchsi.com | This is bad news all around as I have only been with them for 34 days 
Is Teleblend a "new" renamed SunRocket? | |
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