JPGrimmace
join:2003-09-16
Pontiac, MI
| reply to walletless
Re: SR deleting invoices from online account management !!
I posted about this invoice issue at earlier this morning, but I guess not in the right place since no one appears to have seen it. (»Website Going Down?)
When I go back to that forum it seems some spammer is pimping Lingo there now. (»/forum/news,85···ays=2000)
Anyway, even my SunRocket call forwarding isn't working now. How sucky. |
|
jsnap
join:2007-07-17
| reply to walletless
Funny how they appear to still be in business as they are still offering Rocket Rewards.
When I bought my service last Oct, 2006, and one for my daughter at college at the same time, I paid for a year's service inadvance for us both. Plus, we were supposed to get 3 months FREE.
The only invoice I see is dated July 10, 2007. I should be able to see my old ones too.
Where did these go?
How can I get these so I can port our numbers?
I think this constitutes a Breech of Contract on their behalf, yes? |
|
jsnap
join:2007-07-17
| reply to JPGrimmace
Neither Voicemail or the Call Logs are working as well. The last call I see is from 8:01pm July 16. I know several people have been unable to reach me since yesterday and say they get nothing when they call my home number. Some people have my cell number, but others do not. I'm trying to conduct business and had recently called a bunch of people leaving my home number and not my cell number. Wow, I should sue them! |
|
Denise
@cox.net | reply to walletless
I cannot believe how my day has been spent with all of this sh$%!
Are any of you sticking with Voip or giving up on it? Does anyone know if the same thing is happening with Vonage also?
Thanks |
|
christcorp
Premium
join:2001-05-21
Cheyenne, WY
 ·Bresnan Online
 ·VOIPo
| said by Denise :
Are any of you sticking with Voip or giving up on it? Does anyone know if the same thing is happening with Vonage also?
Thanks
This is what baffles me. There are over 1000 voip providers in the world, and some people are basing an entire technology on 1 provider. What makes it worse, is it is being based on one of the "CHEAPEST" providers in the market.
So, let me understand. I buy a Yugo or Geo and it sucks or the manufacturer goes under. Therefore the automobile should be abandoned and we should go back to horses. Or, you buy a Philips or RCA television and it breaks down in a year. So, do you give up on television service?
Look, I'm sorry that your voip service is in the toilet. I'm sorry that you chose one of the cheapest providers in the world. I'm sorry that you chose a provider that HUNDREDS or THOUSANDS of posts have been written in the last 2 years predicting that this EXACT scenario was going to happen.
SunRocket has been mismanaged financially since the day they opened their doors to the $199 deals. It got worse with the BOGO deals. It got even worse when they hired AOL buttheads to take over from the founders. Unfortunately, many people weighed the pros and cons of a SUB-$10 a month service with the company's ability to make a profit and stay in business. MOST people knew the risk. That's why you aren't hearing from many of them. They knew what they were getting into and were willing to take their chances.
This is not an "I told you so" post. This is strictly an educational post. What happened to SunRocket and it's customers has absolutely NOTHING to do with voip, the technology, or any of the other providers. Later... Mike... |
|
Yippz Voip
join:2005-05-04
Atlanta, GA
| reply to Denise
said by Denise :
I cannot believe how my day has been spent with all of this sh$%!
Are any of you sticking with Voip or giving up on it? Does anyone know if the same thing is happening with Vonage also?
Thanks
Nope - Vonage is rock solid over here...  |
|
Steve11111
@sbcglobal.net
| Not for long, Vonage is bleeding money left and right. Depending on how many people start screaming, the feds may step in and impose regulations which will kill the struggling VOIP industry.
Personally, Im just going to wait for the dust to settle before making a move. My SR service is still kinda working. I can make outgoing, incoming is broke but forwarding to my cell works so Im not missing calls. I will transition to using my cell and if someone picks up my SR account, great, otherwise hopefully someone will work out a good offer for ex-SR customers. |
|
jimboe
join:2000-08-14
New York
·Optimum Online
| reply to walletless
Invoice (and Billing info) tab's just came back for me--
caveat- only one invoice is available (july 07).. Yesterday there were 6 from this year.. Also, the invoice (which is $0's all around) looks different to me than it did yesterday. dunno
don't know how long it will last.. in case it's not there for you, try the link
»https://www.sunrocket.com/members/billin···oices.do |
|
ODYSSEY
join:2001-12-06
Raleigh, NC | reply to walletless
Tabs are back, but with only the last invoice. Glad I PDF everything the other night. |
|
jaydub2
join:2007-07-16
Arlington, VA
| It's not like their billing system ever worked right anyways. Well, maybe the new one did. I am not even sure if everyone was transitioned to the new billing system, and if it died under the load of everyone pulling their invoices off.
Get a printout of a members page with your name, account number and your SR number(s) on it. This may be enough to get a provider to port you - no guarantees, since the official "process" always called for copies of the invoice as proof of number "ownership".
Good luck! And FWIW, sorry. Even though I have not worked there for 10 months.
--
»thecrustysysarch.blogspot.com/ |
|
hatfieldfios
join:2005-03-18
Hatfield, PA | reply to ODYSSEY
Tabs are back but no invoices...looks like all the invoices are deleted...Damn Craprocket |
|
jeffnyc
join:2004-06-09
New York, NY
| reply to jimboe
said by jimboe  :Invoice (and Billing info) tab's just came back for me-- caveat- only one invoice is available (july 07).. Yesterday there were 6 from this year.. Also, the invoice (which is $0's all around) looks different to me than it did yesterday. dunno don't know how long it will last.. in case it's not there for you, try the link » https:// www.sunrocket.com/members/billin···oices.do Yeah. That works but shows only the final invoice with billing name and address so I guess its good for porting.
I bet they took all down for legal reasons, or to hide all there double billing fiascos but at least left these so we can have some proof to port. |
|
gailes
join:2006-10-06
Canonsburg, PA
| reply to walletless
Only one invoice and no voicemail. Call logs still working and show missed calls from today. Phone service still working just fine.
Still would like to get an "I'm sorry and here are your options" email. I bet there are plenty of the 200,000 that still have no idea what's about to happen. |
|
centric
join:2005-07-31
Ann Arbor, MI
| Whether or not the renewal invoice is deleted Sunrocket can't dispute in bankrupcy court that they don't owe thousands 6-8 month refunds. There are too many credit statements trails to dismiss all of them. It'll just get them into more heated trouble (the VP's/Directors). |
|
ClearingThingsUp
@cox.net
| The member alert means that the new billing system is down. When the new billing system is down, the invoices, call logs and billing information tabs do not appear.
It seems as if someone has brought down the old billing system. That is why you only see one invoice. The old billing system may have just blown up on its own...it did that. |
|
penguin
@comcast.net |  reply to walletless
Can someone explain for those of use who don't quite understand the concept of "logon to their gizmo and turn provisioning off." What is Provisioning? |
|
a n o n
@verizon.net
| reply to walletless
said by walletless :If they file 7 or 11... there is not much we can do unfortunately... while they have still not done that, we must atleast file FCC complaints and dispute credit card if we bought this in recent past. Yes there is...you can vote with your money. After all, that is all they want. I will not do buisness with any company that is in any way affiliated with SunRocket/TeleBlend. |
|
cjb
@comcast.net |  reply to jsnap
Re: SR deleting invoices from online account management !!
My "Invoices" tab was there earlier today, now has disappeared. |
|
wnyzfinest
join:2007-07-17
West New York, NJ
| reply to mwhitwor
guys as i've said before,
if the invoice tab is deleted, don't be shocked, teleblend will take over this system, they are going to integrate their billing system to SR Control panel and re brand the whole thing, they are acting in a cost conservative manner. |
|
