Re: SR deleting invoices from online account management !! in Teleblend http://www.dslreports.com/forum/r18687507 en Fri, 27 Nov 2009 22:21:25 EDT Fri, 27 Nov 2009 22:21:25 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18723519 anon : This is bad news all around as I have only been with them for 34 days :(

Is Teleblend a "new" renamed SunRocket?]]> http://www.dslreports.com/forum/remark,18723519 Sun, 22 Jul 2007 11:58:40 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18716709 wnyzfinest : guys as i've said before,
if the invoice tab is deleted, don't be shocked, teleblend will take over this system, they are going to integrate their billing system to SR Control panel and re brand the whole thing, they are acting in a cost conservative manner. ]]> http://www.dslreports.com/forum/remark,18716709 Sat, 21 Jul 2007 00:51:52 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18716650 anon : My "Invoices" tab was there earlier today, now has disappeared.]]> http://www.dslreports.com/forum/remark,18716650 Sat, 21 Jul 2007 00:39:53 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18714295 anon :
said by walletless See Profile :

If they file 7 or 11... there is not much we can do unfortunately... while they have still not done that, we must atleast file FCC complaints and dispute credit card if we bought this in recent past.
Yes there is...you can vote with your money. After all, that is all they want. I will not do buisness with any company that is in any way affiliated with SunRocket/TeleBlend.]]> http://www.dslreports.com/forum/remark,18714295 Fri, 20 Jul 2007 17:49:49 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18712345 anon : Can someone explain for those of use who don't quite understand the concept of "logon to their gizmo and turn provisioning off." What is Provisioning? ]]> http://www.dslreports.com/forum/remark,18712345 Fri, 20 Jul 2007 13:11:23 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18701810 anon : The member alert means that the new billing system is down. When the new billing system is down, the invoices, call logs and billing information tabs do not appear.

It seems as if someone has brought down the old billing system. That is why you only see one invoice. The old billing system may have just blown up on its own...it did that.]]> http://www.dslreports.com/forum/remark,18701810 Thu, 19 Jul 2007 00:40:08 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18699937 centric : Whether or not the renewal invoice is deleted Sunrocket can't dispute in bankrupcy court that they don't owe thousands 6-8 month refunds. There are too many credit statements trails to dismiss all of them. It'll just get them into more heated trouble (the VP's/Directors).]]> http://www.dslreports.com/forum/remark,18699937 Wed, 18 Jul 2007 20:18:41 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18699611 gailes : Only one invoice and no voicemail. Call logs still working and show missed calls from today. Phone service still working just fine.

Still would like to get an "I'm sorry and here are your options" email. I bet there are plenty of the 200,000 that still have no idea what's about to happen.]]> http://www.dslreports.com/forum/remark,18699611 Wed, 18 Jul 2007 19:35:03 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18695516 jeffnyc :
said by jimboe See Profile :

Invoice (and Billing info) tab's just came back for me--

caveat- only one invoice is available (july 07).. Yesterday there were 6 from this year.. Also, the invoice (which is $0's all around) looks different to me than it did yesterday. dunno

don't know how long it will last.. in case it's not there for you, try the link
»https://www.sunrocket.com/members/billin···oices.do
Yeah. That works but shows only the final invoice with billing name and address so I guess its good for porting.

I bet they took all down for legal reasons, or to hide all there double billing fiascos but at least left these so we can have some proof to port.]]> http://www.dslreports.com/forum/remark,18695516 Wed, 18 Jul 2007 10:06:57 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18695184 hatfieldfios : Tabs are back but no invoices...looks like all the invoices are deleted...Damn Craprocket]]> http://www.dslreports.com/forum/remark,18695184 Wed, 18 Jul 2007 08:56:47 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18694736 jaydub2 : It's not like their billing system ever worked right anyways. Well, maybe the new one did. I am not even sure if everyone was transitioned to the new billing system, and if it died under the load of everyone pulling their invoices off.

Get a printout of a members page with your name, account number and your SR number(s) on it. This may be enough to get a provider to port you - no guarantees, since the official "process" always called for copies of the invoice as proof of number "ownership".

Good luck! And FWIW, sorry. Even though I have not worked there for 10 months.
--
»thecrustysysarch.blogspot.com/]]> http://www.dslreports.com/forum/remark,18694736 Wed, 18 Jul 2007 04:37:47 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18694409 ODYSSEY : Tabs are back, but with only the last invoice. Glad I PDF everything the other night.]]> http://www.dslreports.com/forum/remark,18694409 Wed, 18 Jul 2007 02:16:44 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18693409 jimboe : Invoice (and Billing info) tab's just came back for me--

caveat- only one invoice is available (july 07).. Yesterday there were 6 from this year.. Also, the invoice (which is $0's all around) looks different to me than it did yesterday. dunno

don't know how long it will last.. in case it's not there for you, try the link
»https://www.sunrocket.com/members/billin···oices.do]]> http://www.dslreports.com/forum/remark,18693409 Tue, 17 Jul 2007 22:46:09 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18692234 anon : Not for long, Vonage is bleeding money left and right. Depending on how many people start screaming, the feds may step in and impose regulations which will kill the struggling VOIP industry.

Personally, Im just going to wait for the dust to settle before making a move. My SR service is still kinda working. I can make outgoing, incoming is broke but forwarding to my cell works so Im not missing calls. I will transition to using my cell and if someone picks up my SR account, great, otherwise hopefully someone will work out a good offer for ex-SR customers.]]> http://www.dslreports.com/forum/remark,18692234 Tue, 17 Jul 2007 20:09:09 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18690445 Yippz Voip :
said by Denise :

I cannot believe how my day has been spent with all of this sh$%!

Are any of you sticking with Voip or giving up on it? Does anyone know if the same thing is happening with Vonage also?

Thanks
Nope - Vonage is rock solid over here... :)]]> http://www.dslreports.com/forum/remark,18690445 Tue, 17 Jul 2007 16:19:49 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18690429 christcorp :
said by Denise :

Are any of you sticking with Voip or giving up on it? Does anyone know if the same thing is happening with Vonage also?

Thanks
This is what baffles me. There are over 1000 voip providers in the world, and some people are basing an entire technology on 1 provider. What makes it worse, is it is being based on one of the "CHEAPEST" providers in the market.

So, let me understand. I buy a Yugo or Geo and it sucks or the manufacturer goes under. Therefore the automobile should be abandoned and we should go back to horses. Or, you buy a Philips or RCA television and it breaks down in a year. So, do you give up on television service?

Look, I'm sorry that your voip service is in the toilet. I'm sorry that you chose one of the cheapest providers in the world. I'm sorry that you chose a provider that HUNDREDS or THOUSANDS of posts have been written in the last 2 years predicting that this EXACT scenario was going to happen.

SunRocket has been mismanaged financially since the day they opened their doors to the $199 deals. It got worse with the BOGO deals. It got even worse when they hired AOL buttheads to take over from the founders. Unfortunately, many people weighed the pros and cons of a SUB-$10 a month service with the company's ability to make a profit and stay in business. MOST people knew the risk. That's why you aren't hearing from many of them. They knew what they were getting into and were willing to take their chances.

This is not an "I told you so" post. This is strictly an educational post. What happened to SunRocket and it's customers has absolutely NOTHING to do with voip, the technology, or any of the other providers. Later... Mike...]]> http://www.dslreports.com/forum/remark,18690429 Tue, 17 Jul 2007 16:17:43 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18690088 anon : I cannot believe how my day has been spent with all of this sh$%!

Are any of you sticking with Voip or giving up on it? Does anyone know if the same thing is happening with Vonage also?

Thanks]]> http://www.dslreports.com/forum/remark,18690088 Tue, 17 Jul 2007 15:36:25 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18689467 jsnap :
Neither Voicemail or the Call Logs are working as well. The last call I see is from 8:01pm July 16. I know several people have been unable to reach me since yesterday and say they get nothing when they call my home number. Some people have my cell number, but others do not. I'm trying to conduct business and had recently called a bunch of people leaving my home number and not my cell number. Wow, I should sue them!]]> http://www.dslreports.com/forum/remark,18689467 Tue, 17 Jul 2007 14:14:30 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18689353 jsnap : Funny how they appear to still be in business as they are still offering Rocket Rewards.

When I bought my service last Oct, 2006, and one for my daughter at college at the same time, I paid for a year's service inadvance for us both. Plus, we were supposed to get 3 months FREE.

The only invoice I see is dated July 10, 2007. I should be able to see my old ones too.

Where did these go?
How can I get these so I can port our numbers?

I think this constitutes a Breech of Contract on their behalf, yes? ]]> http://www.dslreports.com/forum/remark,18689353 Tue, 17 Jul 2007 14:03:11 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18689046 JPGrimmace : I posted about this invoice issue at earlier this morning, but I guess not in the right place since no one appears to have seen it. (»Website Going Down?)

When I go back to that forum it seems some spammer is pimping Lingo there now. (»/forum/news,85···ays=2000)

Anyway, even my SunRocket call forwarding isn't working now. How sucky.]]> http://www.dslreports.com/forum/remark,18689046 Tue, 17 Jul 2007 13:30:53 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18688945 jsnap : Well, I logged in again after reading the Invoice tab was back, but I get this error message:

An error has occurred with our application. Please try again. If you continue having problems, you can contact Member Services for further assistance. We apologize for any inconvenience]]> http://www.dslreports.com/forum/remark,18688945 Tue, 17 Jul 2007 13:20:56 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18688600 anon : When I log in, I can only view the latest invoice. Where did the rest of them go?]]> http://www.dslreports.com/forum/remark,18688600 Tue, 17 Jul 2007 12:47:25 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18688582 shadow520 : Someone there is doing something. The "one of our systems is down" message is gone, and the invoices tab is BACK!!!

edit: It only appears to be from the new billing system though.

Print them while you can!
--
Common sense is not all that common.]]> http://www.dslreports.com/forum/remark,18688582 Tue, 17 Jul 2007 12:45:51 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18688461 jsnap : :o

After checking again, I'm still getting this message:

Member Alert
One of our subsystems is currently down. At this time you will be unable to view some portions of the Member Portal. Please check back at a later time. We apologize for the inconvenience.
:mad:]]> http://www.dslreports.com/forum/remark,18688461 Tue, 17 Jul 2007 12:30:55 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18688407 jsnap : I just logged in to SunRocket and found ALL my invoice are gone! They were all there yesterday. Wish I had downloaded them yesterday.

Now what?]]> http://www.dslreports.com/forum/remark,18688407 Tue, 17 Jul 2007 12:24:27 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18687917 laserjobs : I don't know if they are deleting invoices or if thier old billing system is down. I only see the invoices generated by the new billing system.
--

Vote for Ron Paul in the Republican Primaries]]> http://www.dslreports.com/forum/remark,18687917 Tue, 17 Jul 2007 11:06:10 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18687880 elios : no one sadly theres nothing to sue and even if you could theres no money to win]]> http://www.dslreports.com/forum/remark,18687880 Tue, 17 Jul 2007 10:59:37 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18687862 anon : If they file 7 or 11... there is not much we can do unfortunately... while they have still not done that, we must atleast file FCC complaints and dispute credit card if we bought this in recent past.]]> http://www.dslreports.com/forum/remark,18687862 Tue, 17 Jul 2007 10:57:33 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18687836 mwhitwor : This is absolute, total BS!! WTF?! I started with SR two years ago, happily paying my $17/month and getting good CS, and now they shut off the lights and yup - they've deleted all my invoices since last night. I cannot believe it. So, who gets sued by whom for this fiasco?]]> http://www.dslreports.com/forum/remark,18687836 Tue, 17 Jul 2007 10:54:03 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18687734 anon : invoices tab is completely gone on the left-side menu for me !!!!!!!!
Click for full size
SR accounts menu
]]> http://www.dslreports.com/forum/remark,18687734 Tue, 17 Jul 2007 10:41:50 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18687707 anon : My plan information still shows april-2007 start date... ]]> http://www.dslreports.com/forum/remark,18687707 Tue, 17 Jul 2007 10:33:48 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18687710 jmichaelp : Same this here, but I doubt a conspiracy. I'm sure they're simply taking servers offline as they shut down.]]> http://www.dslreports.com/forum/remark,18687710 Tue, 17 Jul 2007 10:31:35 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18687680 anon : In that case, it may make sense to even brick the gizmos, so you will HAVE to buy new gizmos from a new company...

Just as a precaution, I recommend everyone to logon to their gizmo and turn provisioning off. The gizmo unlocking instructions are available on sunrocketforum and gizmopasswords.blogspot.com]]> http://www.dslreports.com/forum/remark,18687680 Tue, 17 Jul 2007 10:30:47 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18687683 KoolMoe : All my invoices are gone too, but for the latest one, and that indicates either they charged me $49.62 or credited me that amount. Pretty sure it's a credit, which is pretty stand-up for a company these days. Will check my CC info and see...
KM
--
Don't Lie - Be Kind - Realize your Potential
Click for full size
]]> http://www.dslreports.com/forum/remark,18687683 Tue, 17 Jul 2007 10:27:24 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18687566 rhymemaze :
said by christcorp See Profile :

Well, maybe changing your account to 3/2006 instead of 3/2007 can make it look like you aren't owed a refund or that your service isn't prepaid for the next 9 months. This would look more appealing to a perspective buyer. Of course, if you take the emotion out of being a customer, then you realize that any company that would try to buy SunRocket is just as bad as Lisa Hook and the rest of them. Later... Mike...
My thoughts exactly when I saw that. Pretty shady if that is what one of the 25 people left are doing. Maybe they will try to hack into my credit account to get the charge removed from 3/2007...you know, so no traces are left /sarcasm off]]> http://www.dslreports.com/forum/remark,18687566 Tue, 17 Jul 2007 10:11:05 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18687507 christcorp : Remember when a lot of people canceled service with SunRocket because they thought they sucked. Sunrocket didn't want that information out to the public. So instead, they marked a large portion of the cancellations as "Canceled Due to Unavailability of 911 services".

Well, maybe changing your account to 3/2006 instead of 3/2007 can make it look like you aren't owed a refund or that your service isn't prepaid for the next 9 months. This would look more appealing to a perspective buyer. Of course, if you take the emotion out of being a customer, then you realize that any company that would try to buy SunRocket is just as bad as Lisa Hook and the rest of them. Later... Mike...]]> http://www.dslreports.com/forum/remark,18687507 Tue, 17 Jul 2007 10:01:08 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18687473 huntermcdole : I'm down to 1 invoice and my plan started 2/10/2006 not 2007.... oh well I printed all my invoices to pdf since about 8 months ago, and have pdf's of all of the pages as of yesterday.]]> http://www.dslreports.com/forum/remark,18687473 Tue, 17 Jul 2007 09:55:18 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18687461 anon : Plan info still showing up correctly for me... I printed out every single screen on the "accounts" tab last night for safety:)]]> http://www.dslreports.com/forum/remark,18687461 Tue, 17 Jul 2007 09:52:38 EDT Re: SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18687450 rhymemaze : I did notice that this morning ...also my annual plan has a start date of 3/2006...instead of 3/2007. Anyone else have any similar thing going on under "plan information"? ]]> http://www.dslreports.com/forum/remark,18687450 Tue, 17 Jul 2007 09:50:46 EDT SR deleting invoices from online account management !! http://www.dslreports.com/forum/remark,18687416 anon : I just logged into my account, and all but one invoice are deleted! Last night I had 7 invoices in there. Seems like some employee is still around tinkering with the website.

I turned off provisioning on my innomedia... in case the conspiracy theory that others are mentioning is correct.]]> http://www.dslreports.com/forum/remark,18687416 Tue, 17 Jul 2007 09:41:11 EDT