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priller
join:2000-10-20
Gainesville, VA
 ·voip.ms
·Callcentric
·Vonage
·callwithus
4 edits |  Allo - Ceasing Operations July 31st, 2007
--------------------------
We regret to inform you that starting 1st of August of the current year, our company will cease commercial activities.
Our network will remain up until July 31st, 2007. After this date, we will regrettably no longer offer service to our customers.
Telephone Numbers:
If you have transferred your previous number to Allo.com, we highly recommend initiating the LNP Process (Local Number Portability) with a new provider ASAP. If you have purchased a new number from us, you can also initiate an LNP transfer, so you may keep your current number with whatever new provider you switch to. We will do everything we can to assist you in this, if required.
Refunds:
Please note that we will refund your Credit Card with the full balance cost of the remaining minutes and credits you have in your account, on the last day of operations. As well, we will NOT process your next billing cycle. If by any means your billing cycle ends any time from now to July 31st , it won’t be billed and the account will be cancelled the very same day.
We know this may come as a surprise to you, and all of us at Allo.com sincerely apologize for this inconvenience.
If you have any further questions, please contact Customer Support at 1-866-YES-ALLO.
Thank you for your loyalty and acceptance in this situation and for choosing Allo.com
Sincerely,
Allo.com Management
www.allo.com
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|  byronb
join:2007-02-25
North Vancouver, BC | Re: Allo - Ceasing Operations July 31st, 2007 Or perhaps it was an SR subsidiary started to just grab cash from new sign-ups in a last ditch effort to stay afloat (or steal)  | |
| dm33
join:2007-07-05
Raleigh, NC | Where did you get that from? Did they send out an email? I don't see any mention on their website. | |
| | | | | dm33
join:2007-07-05
Raleigh, NC
| Re: Allo - Ceasing Operations July 31st, 2007 said by Asterix  :said by dm33 :Where did you get that from? Did they send out an email? I don't see any mention on their website. Did SR send an email? OR mention it on their website?  Not much of a reply with evidence. Did Viatalk or Vonage or Packet8 send an email or mention on their website that they're closing operations? No and they're not expected to be closing operations either...
Lack of any evidence that someone is closing up shop doesn't prove that they are. A simple reference would be nice. | |
| | | | | | | | | Daviey
join:2003-02-26
Lakeland, FL
| Re: Allo - Ceasing Operations July 31st, 2007 said by ptrowski :For the love of god man, please tell me you are not retarded. You have seen what has happened with Sunrocket, correct? Come on, should every rumor be believed now because one was accurate? At least this one seems easy to confirm, they are admitting it (a lot more responsible than SR was). The first year or two I was on here I know that we had rumor runs about P8 and another one a number of times, none of which were true. Some suspected investors were behind at least some of them, but it was never proven.
I've never even heard of Allo, I wonder if not enough others did either  | |
| | | | | | jeffnyc
join:2004-06-09
New York, NY | Re: Allo - Ceasing Operations July 31st, 2007 damn.... these voip providers are really biting the dust... i hope we dont go back to the ice ages and verizon | |
| | | | | | | Fisamo
Premium
join:2004-02-20
Apex, NC
·VOIPo
·AT&T CallVantage
| Re: Allo - Ceasing Operations July 31st, 2007 said by jeffnyc :damn.... these voip providers are really biting the dust... i hope we dont go back to the ice ages and verizon I doubt that will be the case. The pattern I see is that it's the providers with $199/2 year plans that are biting the dust. Numerous people (who don't have direct access to said companies' financial records) have postulated such a pricing model to be non-sustainable. I think we're just starting to see those dominoes fall.
The exception, Vonage, does not offer such pricing plans, but their aggressive ad campaign was enough to make them unprofitable. Add to that the recent lawsuits (failed 911 calls, patent infringement), and it explains their woes.
VoicePulse is private and fairly quiet. However, they seem to have a solid service, good reputation, and no worries in sight. I cite them because they're an independent company, unlike my preferred provider, AT&T. FWIW, I doubt AT&T will be going anywhere any time soon, but if they felt their CallVantage service was bleeding too much money and didn't have a future, they'd pull the plug. I am confident that should they make that decision, though, there would be a much more orderly port-out process to follow, given their backing.
IMO, if you're looking for a stable and reliable voip product, a $20-25/mo offering is priced at a level that will reasonably attract customers and provide sufficient revenue to pay the bills... Just the subscriber count won't "rocket" up so quickly. | |
| | | | | | | | jeffnyc
join:2004-06-09
New York, NY
| Re: Allo - Ceasing Operations July 31st, 2007 said by Fisamo :said by jeffnyc :damn.... these voip providers are really biting the dust... i hope we dont go back to the ice ages and verizon I doubt that will be the case. The pattern I see is that it's the providers with $199/2 year plans that are biting the dust. Numerous people (who don't have direct access to said companies' financial records) have postulated such a pricing model to be non-sustainable. I think we're just starting to see those dominoes fall. The exception, Vonage, does not offer such pricing plans, but their aggressive ad campaign was enough to make them unprofitable. Add to that the recent lawsuits (failed 911 calls, patent infringement), and it explains their woes. VoicePulse is private and fairly quiet. However, they seem to have a solid service, good reputation, and no worries in sight. I cite them because they're an independent company, unlike my preferred provider, AT&T. FWIW, I doubt AT&T will be going anywhere any time soon, but if they felt their CallVantage service was bleeding too much money and didn't have a future, they'd pull the plug. I am confident that should they make that decision, though, there would be a much more orderly port-out process to follow, given their backing. IMO, if you're looking for a stable and reliable voip product, a $20-25/mo offering is priced at a level that will reasonably attract customers and provide sufficient revenue to pay the bills... Just the subscriber count won't "rocket" up so quickly. curious what you think of magicstick or whatever its called but hey... at worst you are out $40 - | |
| | | | | | | | | Fisamo
Premium
join:2004-02-20
Apex, NC
·VOIPo
·AT&T CallVantage
| Re: Allo - Ceasing Operations July 31st, 2007 MagicJack? Skype for $30/yr? I don't know how much these companies bleed, or what their business model is. However, it does cost per-minute to terminate calls in the US. Wholesale isn't too much, which is why these companies can stick around for a while, but it does catch up with them. In any case, I can't imagine buying a MagicJack and using it as a traditional home phone (wired to the home jacks).
If I spent $40 on a MagicJack and was able to make 800-1000 mins worth of calls, I'd consider it even and not worry if it were shut off. But it doesn't make sense to me as a traditional home phone. In contrast, that is exactly what SR, allo.com, etc., sold their services as. | |
| | | | | | | | | ECX
join:2003-12-26
Laurel, MD | Actually, Vonage DOES offer yearly pricing. Someone correct me if I am wrong, but I think you have to call to get that offer (you get 20% off). | |
| | | | | | | | | | | | priller
join:2000-10-20
Gainesville, VA
1 edit | That's a copy-and-paste of the email I got from them. It was from stella@allo.com. Another user made the same post in this thread....
»[Other] Allo.com | |
| | | priller
join:2000-10-20
Gainesville, VA | Re: Allo - Ceasing Operations July 31st, 2007
If you try to sign up on their website, you now get a "we are down for maintenance" error.
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| dm33
join:2007-07-05
Raleigh, NC
| Ok, still don't know what your source is/was, but I took the radical step and actually called Allo on the telephone.
Spoke with some support guy sounded like he was in India. In anycase, first he told me that they were suspending for a month or two, then I mentioned the letter and he admitted that its true, that Allo is suspending operations August 1st.
Ok, now I believe it, I've heard it from the horses mouth. Is it really so hard to site a source? I guess lots of secrecy with companies going belly up for some reason? Certainly don't want to give your customers a chance to switch providers before the plug is pulled I guess.
Any wagers or rumors or unsubstantiated fact on who's next to fall? | |
| 
verypanicked
@rogers.com
| My business currently uses allo's toll-free forwarding service to forward calls made to our 1800 number to my cellphone.
Can anyone recommend a similar service provider that will let me keep our existing toll-free number?
I have been looking at recommended VOIP replacements for allo and all of them seem to only offer forwarding services with a phoneline. I don't need a phone line, I just want a forwarding number where I can receive inbound calls.
Thanks. | |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| I can help you rescue your toll-free numbers. We are not supposed to post contact info on public site ... please "join" or "register" at »/join/new (the "Free Basic Account" is free and preserves your private info) ... then we can exchange contact info through PM.
--
"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers." | |
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RockyBB
Premium
join:2005-01-31
Longmont, CO | Re: 1800 forwarding replacement I don't think so. | |
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jacq
@wanadoo.fr
| Re: 1800 forwarding replacement Hi Everyone,
yes allo.com is ceasing its voip service proividing activities effective from 1st of august.
We are trying our best to assist our existing customers switch to other providers.
if there is anyone with stuck issues, pls send me a mail and i will push your request,
thanks
-jacq
PS: we are not a SunRocket reseller, and never were. Our decision has nothing to do with Sun Rocket's abrupt closure. | |
|
former allo user
@comcast.net
| I had allo.com all of two weeks before I found out they were going out of business. The sad thing is that I have had several other VOIP services before...Voicewing, Vonage, Packet8, and this is the only one that worked...and worked well.
Still sadder, their service stopped working for me about 1.5 weeks in...around the time that Sunrocket crashed. So, I cancelled. No problem..except that I have never gotten anything in writing from t hem..no cancellation notices and they outright refuse to tell me how to return the ATA...outright refuse to give me an RMA number and an address to send it to. I eve have conflicting live chat logs telling me that I need to return it, I don't have to return it, it is free, it costs $49.99, etc (kept them all). I have put a freeze on my CC so that they cannot charge me for anything else...although they did credit my initial month and shipping charge for the ATA to my card. Their employees say they will email me with information..which I never get. I'm totally fed up.
If I don't hear from them by Wed, I'm packing the ATA up, using my order number as the RMA# and sending the ATA to he address on their website...delivery confirmation, signature required. I've had it. | |
| | mczofrea
join:2007-07-22
Bloomingdale, NJ | Re: Allo - Ceasing Operations July 31st, 2007 Go online and use the live chat feature. They will assist you on returning the ATA. They will give you an email and the details will follow after they close shop on 7/31. | |
| |
former allo user
@comcast.net | They never answer/send emails and refuse to tell me what to do. | |
| mczofrea
join:2007-07-22
Bloomingdale, NJ
| Just a quick note. They are going under after 6 months. I signed up 2 weeks ago and received the same email a week later. I verified via the live chat link when I got home this morning from vacation. Such a waste of my time and money. Thanks goodness they didn't port my #'s.
PS - To the person saying Vonage does not offer a prepay plan at a discount, check again. I have Vonage (which I was trying to switch to Allo) and the customer service rep just asked me if I wanted to upgrade to this service 10 minutes ago when I called. I am trying to lose Vonage after many years because the sound quality is getting worse! | |
|
jlyon
@shawcable.net
| Hi I am (was) an ALLO customer, spent a fortune on mareting, business cards etc and now no service from the end of July. I only signed up in June. It makes me mad. It's a pity as they were ok while they lasted.
Anyhow, I am in desperate need of a new service, I have a Vancouver Canada number 778 and would like to keep this and maintain a service throughout their demise.
Can anyone help?
Thanks
jonathan.lyon@gmail.com | |
| | Spunky60
join:2004-11-28
Largo, FL
| Re: Allo - Ceasing Operations July 31st, 2007 said by jlyon :
Hi I am (was) an ALLO customer, spent a fortune on mareting, business cards etc and now no service from the end of July. I only signed up in June. It makes me mad. It's a pity as they were ok while they lasted.
jonathan.lyon@gmail.com
If SR with 200K customers was the closest competition to Vonage with 2.4M , I don't understand why anyone would even think about going to any others voip but Vonage, specialy with a Business.
One way or the other you have to make a move very quickly.
Good luck | |
| | | undef
join:2007-07-24
Schenectady, NY
| Re: Allo - Ceasing Operations July 31st, 2007 Spunky,
I'm surprised to hear that there were business customers on Sunrocket. I had service from early '06 until last week, and I wouldn't even use it on the weekends to dial in to a client conference call. Hanging my electronic placard on it, so to speak, would have been out of the question.
If I were looking for a business VoIP provider, I'd be looking to find a business that is publicly traded, showing a profit or at least steadily increasing revenues / decreasing costs, and with cash on hand. Without that, I'd be calling my local telco to run some copper! | |
| |
RockyBB
Premium
join:2005-01-31
Longmont, CO | see if les.net can port your number... | |
| Central PA
join:2003-07-09
Aspers, PA
·ViaTalk
 ·Comcast
| I am a soon-to-be Allo.com ex-customer. I have had no success in finding another VoIP Provider that meets my needs, and will be extremely grateful to anyone that suggests/recommends a company.
I am in need of a VoIP Provider that will permit me to port my existing U.S. telephone number (Level 3 DID), that uses a Private Network to transport VoIP calls (similar to Allo.com).
All of my outgoing telephone calls originate in Pennsylvania, USA and terminate in USA. I do not make international telephone calls.
Ideally, the VoIP Provider will support incoming Caller ID (and better yet subscribe to a CNAM database to provide name) and provide voicemail (copy of messages forwarded to an e-mail address is ideal but not required). Caller ID blocking, e.g., *67, on a selective basis is ideal, but any form of Caller ID blocking is acceptable.
Will you please suggest a name or two of a VoIP Provider that uses a Private Network (MPLS is good, but not required)? Thanks for your help! | |
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Re: 1800 forwarding replacement