diskace
Ebox Senior
Premium,VIP
join:2002-02-21
| reply to accusync
Re: Electronic Box now providing Cable Services
Accusync, ok this zip is returning me way too much possible address, is it possible to narrow the search by giving me the address or your street. If you prefer to not post such information, use the private message function.
schlouf: As far as i know, keeping static ip won't be possible since it is using a different network. Like most of the service, when you change provider you get assigned a static or dynamic ip from your new provider pool. About cable modem, i think videotron is leasing their modem with their packages. With us you can own one for 75$ (Motorola). We always offer 10% of on all prepaid account and would be pleased to deal something with our longtime customers who would like to switch. Give us a call or send us an email, it is always a pleasure to have a talk about all of this.
Cheers, DiskACE
--
Electronic Box Inc. |
|
jfmezei
Premium
join:2007-01-03
Beaconsfield, QC
 ·ELECTRONICBOX
| diskace:
Would someone signing up with your cable offering ever have to deal with the Videotron civil servants at all ?
Are IPs given to your customers part of a videotron pool, or are they your own ?
I would appreciate very much an explanation of how packets are routed , and whether the customer gets DHCP leases from the videotron servers or from your own DHCP server.
Also, is the modem provisioning done by you or by videotron, and do you have any say on the provisioning (filters etc) ?
Will you be allowed/able to activate modems that used to be with Videotron ? (eg: customer abandons Videotron's mess, keeps his modem, goes DSL, and then moves to you ? |
|
diskace
Ebox Senior
Premium,VIP
join:2002-02-21
| hello jfmezei_
If you signup on Cable 7 Mbits with Electronic Box you don't have to deal with videotron at all unless there is a trouble ticket or for the initial installation.
IPs are part of our own pool.
I have to verify for the DHCP. I will get back to you.
Actually we are selling the Motorola modems. We have to activate them in batch so it is not like DSL that you can buy any modem and it is plug and play. It has to be configured in the CMTS of the node. We plan to offer different modem soon to give our customer a choice of quality modems.
Probably but i have to double check on this one.
Best regards, DiskACE
--
Electronic Box Inc. |
|
jfmezei
Premium
join:2007-01-03
Beaconsfield, QC
·ELECTRONICBOX
| >If you signup on Cable 7 Mbits with Electronic Box you don't have to deal with videotron at all unless there is a trouble ticket or for the initial installation.
So, if there is a problem, I call you and then have to call videotron ? At that stage, do we the customers deal with the entry level drones at Videotron ? Or do we get a boost to speak to some of the few folks who actually know how things work there ?
When you say you have to activate the modems in batch, if I were to give you the cable ethernet address of my modem, couldn't you activate it ?
If I would have to buy your modems, are those modems "videotron" modems you just resell, or do you get them directly from a distributor/motorola ? In other words, do you have any say on what features on the modem are enabled and disabled (notably, customer side access to modem config to check the modem's status, a facility that was disabled by Videotron on its modems when I was with them and which caused me so many headaches and hours wasted). |
|
diskace
Ebox Senior
Premium,VIP
join:2002-02-21
1 edit | jfmezei_ thanks for the quick reply.
If there is a problems everything is done through Electronic Box support center. We are dealing directly with Videotron helpdesk with trouble tickets. You don't have to deal with the 'drones'.
When i say we activate in batch it means Videotron is restricting access to a limited list of devices. We need to send them the informations regarding our modems so they can allow them in their network to exchange data with the CMTS. If you were already a customer of videotron in the past and own a cable modem sold by videotron we might be able to reactivate it since it was pre-accepted before in their list. At this stage the whole process is pretty new to us and informations are not always clear with videotron.
What i am still waiting is informations regarding the ARRIS telecom voip cable modems. They are not part of our allowed list as a wholeseller but what happen if a customer already own one and want to switch. I am still unsure if this is your case.
We buy modems directly from authorized distributors but videotron is giving a list of allowed models that will work on their network. It means you will have access to unlocked models. Like i stated, it is not like DSL that you can buy any g.dmt modems and be ready to surf.
Best regards, DiskACE
--
Electronic Box Inc. |
|
nyt
join:2003-02-20
france
| said by diskace  :What i am still waiting is informations regarding the ARRIS telecom voip cable modems. They are not part of our allowed list as a wholeseller but what happen if a customer already own one and want to switch. I am still unsure if this is your case. We buy modems directly from authorized distributors but videotron is giving a list of allowed models that will work on their network. It means you will have access to unlocked models. Like i stated, it is not like DSL that you can buy any g.dmt modems and be ready to surf. A few known facts: no ARRIS for resellers (actually, no 3rd party cable for phone customers), unlocked modems will be updated with videotron locked-firmware, and no static IP in sight anytime soon.
--
B2B2C HighSpeed »www.b2b2c.ca |
|
diskace
Ebox Senior
Premium,VIP
join:2002-02-21
| nyt: how can they update with locked firmware ?
about static ip, we are working on something and so far it is working. Keeping you guys updated.
Waiting for your feedback nyt.
Cheers, DiskACE
--
Electronic Box Inc. |
|
nyt
join:2003-02-20
france
| diskace, like they do for their own modems..
about your static IP solution, something tells me it takes some router behind the modem 
--
B2B2C HighSpeed »www.b2b2c.ca |
|
diskace
Ebox Senior
Premium,VIP
join:2002-02-21 | nyt right on 
You guys tested this ?
--
Electronic Box Inc. |
|
Quake110
join:2003-12-20
Ottawa, ON | It seems the cable network is quite limited compared to DSL: No bandwidth control, you have to sell Videotron's authorized modems...
Just wondering, are all docsis networks in Canada like that? |
|
diskace
Ebox Senior
Premium,VIP
join:2002-02-21
| Nexxia wholesale is well established unlike Videotron wholesale services. There is a very very limited list of providers who started offering services with them. Whats wrong in my humble opinion is that we already pay for a gateway to exchange data and we pay for the internet BGP transits but they still work with caps even if this has nothing to do with videotron internet bandwidth. Go figure...
--
Electronic Box Inc. |
|
fromage
join:2003-03-31
1 edit | said by diskace :Whats wrong in my humble opinion is that we already pay for a gateway to exchange data and we pay for the internet BGP transits but they still work with caps even if this has nothing to do with videotron internet bandwidth. Go figure... Videotron knows they can go so much cheaper than the price point they are at right now, and they know they literally have no competition(Bell is garbage compared to Videotron). Of course they would want to protect their end of the market as much as possible from wholesalers.
In any case, eventually we'll make the switch. The situation with our DSL isn't exactly improving. |
|
diskace
Ebox Senior
Premium,VIP
join:2002-02-21
1 edit | reply to pstewart
said by pstewart :Hey Diskace... I'm just curious.. do Videotron handoff their connections to you via layer2 from their CMTS where you serve DHCP to your clients? Take care! Paul Electronicbox has a direct link with Videotron into which all subscribers of Videotron cable internet service pass through on a dedicated VLAN. Electronicbox IP addresses are dynamically assigned by the Videotron DHCP servers and then routed from the Videotron network through our VLAN to meet the gateways to the public domain found in our core.
Fromage: give us a call when you are ready.
Best regards, DiskACE
--
Electronic Box Inc. |
|
jfmezei
Premium
join:2007-01-03
Beaconsfield, QC
·ELECTRONICBOX
| reply to diskace
> nyt: how can they update with locked firmware ?
When a cable modem is turned on, it requests its configuration. The configuration include amongst things, the allowed speeds, and various filters and many parameters that are "secure" (cannot be set by the customer) as part of the DOCSIS standard.
This, by itself, does not change he firmware of the modem, but does change its operating characteristics.
However, in the case of the cable modem I had/have, Videotron told me that they were perfectly capable of remotely upgrading its firmware without user knowing it or user intervention.
Whether Videotron would update firmware of modems used by non-videotron customers is another question. The fact that videotron is restricting which docsis modems it will allow is perhaps an indication that it does want to retain ability to upgrade firmware of any/all modems on its network. |
|
diskace
Ebox Senior
Premium,VIP
join:2002-02-21 | rgr that, thanks !
Cheers, DiskACE
--
Electronic Box Inc. |
|
noname007
@bell.ca | reply to diskace
diskace
can you provide a traceroute to free.fr
and one anothers to yahoo.co.uk
Thanks |
|
tiny99
join:2001-11-28
| reply to diskace
I requested that service! The videotron tech already came to my place to do initial install.
Can't wait to get the modem and service.
I'll post a review as soon as I am able to but I do not expect any suprises... I have been a happy customer with their DSL service and I expect to be with their cable service. |
|
Quake110
join:2003-12-20
Ottawa, ON
·Velcom
| said by tiny99 :I requested that service! The videotron tech already came to my place to do initial install. Can't wait to get the modem and service. I'll post a review as soon as I am able to but I do not expect any suprises... I have been a happy customer with their DSL service and I expect to be with their cable service. Nice, it would be good to compare their DSL service with their new cable connection. |
|
diskace
Ebox Senior
Premium,VIP
join:2002-02-21
| reply to noname007
said by noname007 :
diskace
can you provide a traceroute to free.fr
and one anothers to yahoo.co.uk
Thanks
Hey noname007, here are the traces from a Sherbrooke 5 Mbits Speedline of Electronic Box Inc.
2 64.235.192.26 (64.235.192.26) 11.389 ms 11.592 ms 11.115 ms
3 64.235.223.197 (64.235.223.197) 104.405 ms 11.460 ms 11.931 ms
4 mtrlpqfbgr00.bb.telus.com (207.134.32.77) 11.542 ms 14.214 ms 14.329 ms
5 NYCMNY83GR00.bb.telus.com (204.225.245.2) 19.360 ms 19.904 ms 19.904 ms
6 sl-gw37-nyc-5-0.sprintlink.net (160.81.238.109) 19.869 ms 20.259 ms 20.901 ms
7 sl-bb24-nyc-12-0.sprintlink.net (144.232.13.67) 20.852 ms 25.608 ms 26.811 ms
8 sl-bb27-nyc-10-0.sprintlink.net (144.232.13.174) 28.598 ms 20.569 ms 19.865 ms
9 sl-gw31-nyc-1-0.sprintlink.net (144.232.13.34) 107.162 ms 187.617 ms 221.990 ms
10 160.81.249.30 (160.81.249.30) 20.516 ms 19.953 ms 19.192 ms
11 if-12-0-0-714.core2.NTO-NewYork.teleglobe.net (216.6.82.46) 137.201 ms 144.636 ms 212.506 ms
12 if-4-0.core1.PG1-Paris.teleglobe.net (80.231.72.113) 93.344 ms 93.851 ms 94.427 ms
13 if-0-0.core2.PG1-Paris.teleglobe.net (80.231.72.34) 93.367 ms 94.597 ms 94.547 ms
14 ix-7-0.core2.PG1-Paris.teleglobe.net (80.231.73.18) 95.309 ms * 95.882 ms
15 * * th2-crs16-1-be1000.intf.routers.proxad.net (212.27.57.202) 96.655 ms
16 bzn-6k-sys-po21.intf.routers.proxad.net (212.27.50.6) 95.862 ms 95.316 ms 95.793 ms
64 bytes from www.free.fr (212.27.48.10): icmp_seq=1 ttl=114 time=96.4 ms
===
traceroute: Warning: yahoo.co.uk has multiple addresses; using 217.12.6.29
traceroute to yahoo.co.uk (217.12.6.29), 30 hops max, 40 byte packets
2 64.235.192.26 (64.235.192.26) 11.324 ms 11.138 ms 11.042 ms
3 64.235.223.197 (64.235.223.197) 11.558 ms 15.850 ms 16.865 ms
4 mtrlpqfbgr00.bb.telus.com (207.134.32.77) 15.092 ms 12.149 ms 16.217 ms
5 toroonxngr00.bb.telus.com (154.11.11.54) 24.178 ms 39.974 ms 19.869 ms
6 212.184.27.21 (212.184.27.21) 20.670 ms 27.929 ms 23.376 ms
7 194.25.6.193 (194.25.6.193) 99.318 ms 99.395 ms 101.215 ms
8 62.159.199.202 (62.159.199.202) 98.227 ms 98.833 ms 107.903 ms
9 ge-1-1-0.msr1.ukl.yahoo.com (217.12.0.229) 98.590 ms 100.204 ms 99.014 ms
10 ge-2-1.bas-a2.ukl.yahoo.com (217.12.0.215) 101.129 ms 101.212 ms ge-4-1.bas-a2.ukl.yahoo.com (217.12.2.206) 98.507 ms
11 alteon1.34.ukl.yahoo.com (217.12.6.6) 98.862 ms 133.246 ms 99.505 ms
12 alteon1.34.ukl.yahoo.com (217.12.6.6) 99.433 ms 98.738 ms 99.997 ms
Best regards, DiskACE
--
Electronic Box Inc. |
|
tiny99
join:2001-11-28 | reply to Quake110
No problem I will be able to provide any info you would need. I'll have both service for a little while before dropping the dsl. |
|
