| Has anyone else tried voip.com? I had two lines/accounts with at total of three numbers on Sunrocket. I've only been a SunRocket customer since January '07, but their service was intermittently flakey. Still, I thought I was saving money - now I gotta refute the credit card bill.
After reading ConsumerCompare.org on Tuesday, I signed up for voip.com. They offered a $50 rebate (they have since stopped the rebate offer) off their $199 annual plan and because it seemed like I could get the second line for only $9.95/month and the third (virtual) number for another $5/month.
Well, I voip.com immediately gave me an account number and they dinged my credit card right away. But they have my account in a funny state where I can't add the additional line nor the virtual number. I opened 4 service tickets on their web site (which is a nice feature of their web site), but all I got was a couple of canned emails. Their customer sales support was clueless - they had to refer me to technical support. I spoke to their technical support twice, and all they could say was "wait another day or so." After 1.5 days of trying to work with voip.com, I broke down today and I also signed up with Teleblend on their promise to keep some kind of service running.
I did read Teleblend's fine print - it says the $12.95 service is month-to-month. But they also say that they can change the terms simply by posting another agreement on their web site (see very end of the T's & C's) - some assurance!
Since I only signed up with voip.com for one number, I'll probably go ahead and see how their service works. |
