http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18708192 en Thu, 09 Feb 2012 20:15:30 EDT Thu, 09 Feb 2012 20:15:30 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18762662 http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18762662 Sat, 28 Jul 2007 00:59:14 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18749671
I took the modem outside and plugged it directly into the DMARC. Not sure about the old ones, but the new ones come equipped with two jacks inside the actual box. You open it up and you can plug in a telephone, or in this case the modem, and test it right there. Saves having to go through your entire house to find out if it's a boundary problem. Point being, I got exactly the same results plugging my 2700HG-B gateway (connected to my laptop) that I did with my interior connection. It's not the interior run, it's the 4 plus kilometer run to wherever Bell's got me plugged in to.]]> http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18749671 Thu, 26 Jul 2007 08:35:45 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18743888 http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18743888 Wed, 25 Jul 2007 12:17:43 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18738261 http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18738261 Tue, 24 Jul 2007 15:53:49 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18729928
If it's the connection between the phone jack and the modem, that's too much. Should be short as possible. 6 feet or less.
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I am one hit song away from a million dollars.]]> http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18729928 Mon, 23 Jul 2007 13:25:40 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18728800 http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18728800 Mon, 23 Jul 2007 10:21:13 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18727803
You can usually accomplish modest gains by shortening cable lengths, eliminating unnecessary splitters, ensuring connections are solid, ensure proper filtering, etc.

I'm a little surprised that your connection isn't intermittent.]]> http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18727803 Mon, 23 Jul 2007 02:57:39 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18719515 http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18719515 Sat, 21 Jul 2007 15:49:47 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18719167 http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18719167 Sat, 21 Jul 2007 14:40:51 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18718076 said by jackr:

I got spoiled using Rogers Hi speed and unrealistically expected the same rates on DSL. Speed test resultsUnrealistically? It sucks you have a bad line, but shit happens. That's how DSL works, everywhere... Rogers is fast but only for what they deem is appropriate. If you're into any kind of P2P on Rogers, it's a nightmare.
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GO LEAFS GO!]]> http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18718076 Sat, 21 Jul 2007 10:57:25 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18718003
]]> http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18718003 Sat, 21 Jul 2007 10:36:13 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18711260 and stating that 2496 is barely faster than dialup isn't really helping his case. I sugess he connects back his 56k line if he needs to be reminded how slow it is :D And since Acanac price is barely over 56k prices anyway (and below wholesale cost too), good luck to find a decent alternate on DSL.
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B2B2C HighSpeed »www.b2b2c.ca]]> http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18711260 Fri, 20 Jul 2007 10:34:34 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18711043 said by The Flash:

Vendor: {GSPN}

Doesn't that mean he's on a remote already?
That's been the case for most people who have been switched on remotes, yeah... Unless they are using Globespan DSLAMs in an actual CO.

Alcatel DSLAMs read ALCB as the Vendor.
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GO LEAFS GO!]]> http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18711043 Fri, 20 Jul 2007 10:01:17 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18710826 http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18710826 Fri, 20 Jul 2007 09:16:56 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18710809
Doesn't that mean he's on a remote already?]]> http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18710809 Fri, 20 Jul 2007 09:13:16 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18708888 http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18708888 Thu, 19 Jul 2007 22:44:03 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18708869
Paul's a good guy, but I'm disappointed that I can't get the speed issue resolved. He has offered several solutions (installing the dry dsl as one to see if they'd put me on a closer remote, and offering to sign me up with Bell for a month to see if they'd connect me to a closer remote) but, the main issue is why should the customer have to jump through so many hoops to get this resolved. It should be apparent that Bells not provisioning their 2nd level partners with proper connections, and are reserving connections within the remotes for use by Sympatico. Make an issue of this with the CRTC, push Bell. It's Acanac that'll pay for this in the long run, so Acanac has less to lose. ]]> http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18708869 Thu, 19 Jul 2007 22:41:10 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18708693
I did a search because I recalled reading a couple months ago that Acanac had a similar issue with a customer....only to find that it was you!
»How about acanac?

So Acanac wasn't able to get anything resolved? What came out of the May 30th meeting that Acanac was having with Bell? ]]> http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18708693 Thu, 19 Jul 2007 22:18:49 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18708485
Tell them, "I'd be interested in moving but only if you can moved me to a closer CO or repeater to get better speeds... Otherwise, I'm thinking the only alternative is to move to cable at this point". See if they cave in, cancel the service after one month, once moved to the new node, and if you want to switch to another provider, give'er.... It should only be a matter of a billing change from there in the background, so you should be able to keep the new setup when transferring away (...just make sure to make the next ISP aware of what was done).

Ahumm.... Please burn and delete this message as it will self-destruct in 5 seconds... it never existed! :p

Rocky
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TSI Rocky - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18708485 Thu, 19 Jul 2007 21:51:10 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18708418 http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18708418 Thu, 19 Jul 2007 21:43:13 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18708376
East end of Barrie, On. Postal is L4M 2W4.I'm about 4.8 km from the CO. Problem is though, Bell has 7 stingers in this area, and they've refused to reroute my wiring to accomodate me. I had Bell in to install a dry DSL and had the chance to ask the tech about it. He said that Bell HS customers can expect 5000 kbps, but, since I wasn't with Bell they were just adding my outer pair to the connection to the CO. What does that say? I have complained to the CRTC, but, their answer basically states they don't want to get involved.

Dear Mr. R:

This is further to your web-based message regarding difficulties that you've been experiencing with the connection of your internet service.

Based on the information provided in your message, I would suggest that you continue to deal directly with Acanac. Procedures and time-lines are well known by all industry parties involved, as well as the dispute mechanisms to bring issues before the Commission. If Acanac believes that Bell Canada is discriminating against customers or that Bell Canada is giving itself undue advantage, it can provide the Commission with evidence of alleged wrongdoing in a written competitive dispute. I can assure you that Commission staff deal with such complaints expediously as soon as they are filed by service providers.

Regards,

Jennifer Eustace
CRTC Client Services

1-877-249-2782 / télécopieur/facsimile (819) 994-0218
Conseil de la radiodiffusion et des télécommunications canadiennes / Ottawa, Ontario K1A 0N2
Canadian Radio-television and Telecommunications Commission / Ottawa, Ontario K1A 0N2
Gouvernement du Canada / Government of Canada]]> http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18708376 Thu, 19 Jul 2007 21:37:26 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18708309
Provided you are on the closest remote, your speed is as good as it can be, absent Bell installing new equipment. The only advantage to Teksavvy in this case would be that you could cancel. Acanac has a 30 day satisfaction guarantee, so I suppose in retrospect you ought to have cancelled within that time period if you are unhappy about the speeds. Sorry mate.]]> http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18708309 Thu, 19 Jul 2007 21:27:18 EDT http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18708267 http://www.dslreports.com/forum/Re-3-months-with-Acanac-so-farnot-impressed-at-this-point-18708267 Thu, 19 Jul 2007 21:19:51 EDT http://www.dslreports.com/forum/3-months-with-Acanac-so-farnot-impressed-at-this-point-18708192
Any questions, please feel free to ask.

J.

Oh, and my modem details if you're curious

View Broadband Link Details
Help
Details
DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 2496 kbps
Upstream Rate: 800 kbps
Channel: Interleaved
Current Noise Margin: 8.0 dB (Downstream), 9.0 dB (Upstream)
Current Attenuation: 63.0 dB (Downstream), 31.5 dB (Upstream)
Current Output Power: 18.6 dBm (Downstream), 12.5 dBm (Upstream)
DSLAM Vendor Information: Country: {0xFF} Vendor: {GSPN} Specific: {0x800}
PVC Info: 0/35
Internet Connection Details
Connection Type: PPPoE
Username: removed by J
Internet Address: removed by J
Subnet Mask: removed by J
Default Gateway: removed by J
Primary Domain Name Server: removed by J
Secondary Domain Name Server: removed by J
Domain: removed by J
Maximum Transmission Unit (MTU): 1492
Gateway Ping: Successful
DNS Communication: Successful
Configuration Server Post: Successful]]> http://www.dslreports.com/forum/3-months-with-Acanac-so-farnot-impressed-at-this-point-18708192 Thu, 19 Jul 2007 21:09:12 EDT