R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| reply to jackr
Re: 3 months with Acanac so far...not impressed at this point
Hmm... Here is a work work-around that sometimes works.... Call Bell Sympatico, tell them you are interested in trying one month of service, but aren't sure if you are going to go beyond that as the previous provider wasn't able to improve your signal.
Tell them, "I'd be interested in moving but only if you can moved me to a closer CO or repeater to get better speeds... Otherwise, I'm thinking the only alternative is to move to cable at this point". See if they cave in, cancel the service after one month, once moved to the new node, and if you want to switch to another provider, give'er.... It should only be a matter of a billing change from there in the background, so you should be able to keep the new setup when transferring away (...just make sure to make the next ISP aware of what was done).
Ahumm.... Please burn and delete this message as it will self-destruct in 5 seconds... it never existed! 
Rocky
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TSI Rocky - TekSavvy Solutions Inc. |
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Gwai Lo Dan
join:2007-01-24
St Catharines, ON
 ·CIKTEL Telecom
| Rocky's suggestion has been mentioned by a few people a few times. Sad if it works, in a way.
I did a search because I recalled reading a couple months ago that Acanac had a similar issue with a customer....only to find that it was you!
»How about acanac?
So Acanac wasn't able to get anything resolved? What came out of the May 30th meeting that Acanac was having with Bell? |
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jackr
join:2004-03-10
Barrie, ON
 ·3 Web
·Rogers Hi-Speed
 ·Acanac
| Nothing unfortunately.
Paul's a good guy, but I'm disappointed that I can't get the speed issue resolved. He has offered several solutions (installing the dry dsl as one to see if they'd put me on a closer remote, and offering to sign me up with Bell for a month to see if they'd connect me to a closer remote) but, the main issue is why should the customer have to jump through so many hoops to get this resolved. It should be apparent that Bells not provisioning their 2nd level partners with proper connections, and are reserving connections within the remotes for use by Sympatico. Make an issue of this with the CRTC, push Bell. It's Acanac that'll pay for this in the long run, so Acanac has less to lose. |
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jackr
join:2004-03-10
Barrie, ON | reply to R0CKY
Thanks Rocky. I'm in negotiations with Acanac to do just that. I can't get a straight answer from Bell though, if I'll get the promised speed. Seems no one wants to commit. I hadn't though of your wording though, so I'll give that a try. |
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bohn
join:2006-05-30
Scarborough, ON | reply to jackr
That's partly true. Sympatico gives top priority to whoever pays the most. I downgraded my line from ultra to high speed and watched them sewer me for that move before cancelling my account. |
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