Travor
@foxinc.com
|  reply to SMCinAZ
Re: Anyone Use MagicJack?
If anyone is still following this thread, please be advised of the following: I returned my MJ within the time frame but my credit card still got billed $46.90. I made the mistake of returning the product without using delivery confirmation. Advice: get delivery confirmation or else you have no proof!
The return instructions on their site say to get an RMA number. However, the email instructions they gave me on 3/1/08 at 1:24 PM differ:
quote:
Dear Customer,
Thank You for trying our product. To help ensure fast and accurate processing of your return, please write the sales order number on the outside of the return package along with your magicJack in its original packaging. Please send the returned item to:
Sales Order: 229-36444508
magicJack LP
PO Box 6846
West Palm Beach, FL 33405
Your order will be refunded upon our receipt of the merchandise
Sincerely,
magicJack Returns
Then, on 3/18/08 at 5:17 PM I got an email titled "Cash Refund magicJack LP: #1892" Here is the content of that email, excuse the formatting
quote:
magicJack LP
PO Box 6846
West Palm Beach FL 33405
United States
Bill To
***My Name***
***My Address***
Spring TX *****
United States
Cash Refund
Date 3/18/2008
Refund # 1892
Payment Method VISA
Check #
Project
Credit Card # ************7437
Ship Via 4-10 days - No Tracking
Item Quantity Units Description Options Rate Tax Amount
magicJack 1 100% RISK FREE, 30 DAY FREE TRIAL! Get your magicJack and one year of Free Local and Long Distance Calls. If you LOVE your magicJack, like we know you will, then and only then will we bill you $39.95. There is NO RISK! You can start making all the free calls you want. 39.95 Yes 39.95
Subtotal 39.95
Shipping Cost (4-10 days - No Tracking) 6.95
Total $46.90
I have been on the billing chat with them 3 separate times. Each time they say they're going to escalate my request to the billing department. To this day, my refund has not been issued nor has my problem been addressed by magicJack.
I'm documenting my contact with this company in an effort to get my refund, minus the shipping costs. I'm almost certain MJ can look at their network data records and see my MJ phone number is not being used and was only used a few times at the beginning of March.
Please be aware of my circumstance when doing business with this company! Most important of all, get delivery confirmation! |
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OV
@Level3.net
| reply to SMCinAZ
DO NOT TRY TO PURCHASE THE MAGIC JACK. THEY OVER BILLED ME THEY SENT ME MORE THEN I ASKED FOR. THE D0 NOT HAVE A TELEPHONE NUMBER TO TALK TO A LIVE CUSTOMER SERVICE AGENT. THE HAVE LIVE CHAT. THESE AGENTS HAVE SEVERAL CUSTOMERS ON LINE AT A TIME. THEY DONOT SEEM TO KNOW MUCH NOR DO THEY WANT TO DO REFUNDS I HAD SUCH A HARD TIME WITH THEM I SENT THEM TO THE WEST PALM BEACH BBB. I YOU PURCHASE FROM IT SAYS RISK FREE BEWARE !! YOU ARE TAKING ALL THE RISK...I AM AWAITING MY REFUND OF $79.80 THEY SAID THEY WOULD PUT A HOLD ON IT BUT THEY LIED. I WANTED A REFUND AS SOON AS I TRIED TO CHANGE THE ORDER AND THE LINK DIDN'T WORK. THEN WHEN I FOUND OUT NO PHONE NUMBER I ASKED FOR A REFUND AS SOON AS THE PRODUCT CAME. THEY HAVE GIVEN ME SUCH A HARD TIME THE NEXT TIME I PURECHASE ON LINE I WILL MAKE SURE I HAVE A CONTACT NUMBER AMONG OTHER IMPORTANT INFORMATION. LIKE RETURN POLICY AND WHAT THERE HISTORY IS. |
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SMCinAZ
Premium
join:2000-11-29
Glendale, AZ
clubs: | DO YOU HAVE TO SHOUT? |
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mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA
| said by SMCinAZ  :DO YOU HAVE TO SHOUT? He probably got his CAPs key stuck!  |
|
venutoj
@mhs-net.com
| reply to SMCinAZ
Re: Anyone Use MagicJack? I LOVE MAJICJACK.
I have been using magicjack for 2 months everyday for many hours a day. I would not use this as a primary phone for a residence or business. However I LOVE the magicjack it is going to save me hundreds and maybe thousands of dollars. I have registered the magic jack as a 954 area code. I gave it to my Fiancée in Colombia. She can call me any time from Medellin. For the amount of money I am saving, I will tolerate the little worse than cellular quality voice reception (at times) and the occasional software slowness (on the pc) problems. My Fiancée has minimal pc trouble-shooting skills and can operate this device with no problems. I recommend this device for anyone with a patience to deal with an emerging technology. I LOVE MAJICJACK. |
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jabarnut
Light Years Away
Premium,MVM
join:2005-01-22
Galaxy M31
4 edits | said by venutoj :
I LOVE MAJICJACK.
Yep, and you will probably continue to love MagicJack, until the time comes when you try to stop them some day from charging your credit card automatically, with no way to talk to anyone who has any clue whatsoever as to what's going on over there. (And of course, no way at all to remove your credit card information from their database).
In the mean time, keep your fingers crossed that they don't eventually go out of business....or conveiniently file for bankruptcy some day.
Or course, providing you can use Magic Jack for the next several years (or maybe the rest of your life), and they can somehow get their act together as far as customer service (or at the very least, provide a contact phone number where you can call to resolve any problems), then you might just enjoy it without spending endless hours on the phone with your credit card company, disputing charges.
However it turns out, the very best of luck to you.
--
I had a life once.....now I have a Computer and a Modem. |
|
Travor
@mindspring.com
| reply to SMCinAZ
Re: Anyone Use MagicJack?
Well, after not hearing from a company representative yesterday I decided to step it up. I filed a complaint with the Federal Trade Commission (FTC) and encourage anyone else having refund issues to contact the FTC as well (»www.ftc.gov). The online form on their website is under the Consumer Protection > File a Complaint tab. If they receive enough complaints they will look at the matter a bit closer. |
|
mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA
| reply to Travor
Re: Anyone Use MagicJack?
said by Travor :Well, after not hearing from a company representative yesterday I decided to step it up. I filed a complaint with the Federal Trade Commission (FTC) and encourage anyone else having refund issues to contact the FTC as well (» www.ftc.gov). You may also want to try file a complain on your local Better Business Bureau. As with your $$$, I am sure you can escalate this with your Credit Card company to get your full refund. Good luck.
--
Mazilo always prays for FREEBIES! 
US Phone: +1-678-601-0907
UK Phone: +44-703-194-2574
|
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SMCinAZ
Premium
join:2000-11-29
Glendale, AZ
clubs: | The service has been down the better part of the last 3 days with only a few hours in between where it worked. Their tech people call it "upgrading". What a joke. This service sucks. |
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Travor
@mindspring.com
| reply to mazilo
Good suggestion. I acted on it I filed a complaint just now. If anyone else follows suit, here is the BBB you need to contact:
BBB Serving Southeast Florida and the Caribbean (West Palm Beach, FL)
2924 N Australian Ave.
4411 Beacon Circle, Ste. 4 , FL 33407
Phone: (561)842-1918
Fax: (561)845-7234
Email: info@seflorida.bbb.org
Web: »www.bbbsoutheastflorida.org |
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AnoN007
@mindspring.com
| reply to SMCinAZ
I just got my MJ it was working but it have a few glitches. When i make a call it send me straight to the person voice mail,yet I call my own cell it does the same(sigh). and When i call My MJ it rings and i pick it up it like no one is one the line soo lame.. this product is not worth the hassle.. soo don't change ur regular line for this cheaper product it will come with some sort of problem no wonder is so cheap. Oh and don't get me Started with the Tech Support it blows. |
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HolmanGT
Premium
join:2001-11-20
Saint George, UT
 ·Baja Broadband
| reply to SMCinAZ
SMCinAZ,
Yes Three days of poop service and not even an email to their subscribers is pretty lame.
If you are going to make waves, the credit card people can hurt MJ but the Better Business Bureau IMHO is a total waste of time. Companies pay to join and the BBB has no teeth. Whereas the Credit Card people have the ability to really hurt them (if they choose to). |
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sad bill
@bellsouth.net
| reply to SMCinAZ
 everyone has to have one to talk back and forth for free that suck s it sure didn't come across that way on there tv promotion i'm sending mine back a.s.a.p. |
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