Christie
@verizon.net
| Porting # from SR to Packet8 Hi. I ordered packet8 earlier this week to replace sunrocket, and am hooked and it's working. I requested a port of my old home phone number that I brought to SR (not issued by SR), and the status on packet8 is still 'open'.
My question is, now that I have disputed the cc charge for SR (Chase already gave me a prorated refund), and have unplugged the SR adapter, calling my old number just fails. Will this be a problem with porting? As of last night, my old number would still ring on SR, so if I need it plugged in and ringable until the port goes through, I can. I just want to make sure I'm not doing anything that would prevent the port from going through. Can anyone help?
Thanks. | |
|
 B
Premium,MVM
join:2000-10-28
| Re: Porting # from SR to Packet8 Go into the SR portal (it's been up and down) and forward your number(s) to your new Packet8 number or at least to a cell phone. You should have done that long ago. The gizmo doesn't need to stay up.
The gizmo being offline should not affect your LNP request in the slightest. I suppose the cc challenge conceivably could, but I really doubt it.
-- B
--
In a realm outside causality and function | |
|
 |
Suspicious
@verizon.net
|  Re: Porting # from SR to Packet8
said by B  :Go into the SR portal (it's been up and down) and forward your number(s) to your new Packet8 number or at least to a cell phone. You should have done that long ago. The gizmo doesn't need to stay up. -- B From another user, thanks for the advice. My situation is similar.
Now, do you think TB will affect porting to P8? Will the two companies be fighting over my phone number? Will TB hold my number "hostage" if I don't sign up with them? If I don't, what will happen after the supposed "drop dead" date of Monday? Will having my SR number forwarded to my P8 number keep it ringing through after that? | |
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| | joken
join:2006-01-19
Greensboro, NC
| Re: Porting # from SR to Packet8 I signed up for P8 on Wednesday, got my adapter Friday, as was up and running on a temporary number in minutes. I went in to SR website and forwarded my calls on my old home number and it seems to work pretty well.
As far as porting, I think that 7-10 days should be a reasonable expectation. I doubt that Teleblend entering the picture has any effect on the process. As to how long the forwarding will continue to work....well who knows.  | |
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| | |
Suspicious
@verizon.net
| Re: Porting # from SR to Packet8 Thanks. I had the same experience. 2-day Fedex for my adapter. Same setup as SR. If my number ports and I get the same level of service as I did from SR I'll be thrilled _ as long as they at least let me know when this ship hits the iceberg  !! | |
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SR_Refugee142703
@rr.com | Re: Porting # from SR to Packet8 You guys that are porting from SR to Packet8, did you have to fax anything to P8? I didn't see anything about needing when signing up so though maybe they were given some access to verify I am with SR. | |
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| | | | | 
ferdeenand
Premium
join:2001-08-20
Orlando, FL
clubs:  | Re: Porting # from SR to Packet8 No faxing...just fill out the needed info on the signup forms. Had the adapter in 2 days, and port completed the next day. | |
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| | | | |
Suspicious
@verizon.net | Yes, for porting, had to fax them an invoice (the only one that SR didn't delete!) and my customer profile (because the invoice didn't have the SR phone number) to prove that it was my phone number and that it was paid up. | |
|
Brian Grif_n
Wireless Guru
join:2001-01-17
Reno, NV | You already received your Packet8 adapter? I ordered mine on Tuesday and it hasn't even shipped yet 
--
Check out my website: www.renowirelessinfo.com | |
|
Brian Grif_n
Wireless Guru
join:2001-01-17
Reno, NV
1 edit | Could people please report their porting experience from SR to P8?
I put in my 3 port requests and faxed in a copy of my SR online statement on July 19. To date there has been no updates whatsoever to my port request. I've noticed in other threads that with other providers they are getting port status updates, but again with P8 I have no confirmation that anyone has even looked at my port requests.
Do others on P8 have similar experiences?
EDIT: I just noticed on the bottom of my port request form states "If you do not see any change to the status of your online order after 6 weeks, please contact Customer Support." 6 weeks is conveniently 2 weeks past their trial period, so if they can't complete the port for some reason, I'm stuck with 3 out-of-area lines for a year unless I take the ETF hit
--
Check out my website: www.renowirelessinfo.com | |
|
|
RichATL
@comcast.net
| Re: Porting # from SR to Packet8 said by Brian Grif_n :Could people please report their porting experience from SR to P8? I put in my 3 port requests and faxed in a copy of my SR online statement on July 19. To date there has been no updates whatsoever to my port request. I've noticed in other threads that with other providers they are getting port status updates, but again with P8 I have no confirmation that anyone has even looked at my port requests. Do others on P8 have similar experiences? I signed up for Packet8 service on 7/18/2007 in the evening at their online website that was linked to the SunRocket emails from Sherwood.
I requested that my SR number be ported to Packet8 at the time of signup. I saw nowhere that I needed to fax any proof to Packet8 that I actually owned the number that I wanted to port from SR.
The Packet8 adapter was delivered on 7/20/2007 via FEDEX overnight service and I was running on Packet8's temporary number within 10 minutes.
I opened a customer service problem case via Packet8's customer service portal on 7/22/2007 asking when the port of my SR number would be completed as Packet8 advertised quick porting of SR numbers.
The port of my SR number to Packet8 was completed on 7/24/2007 at which point I unplugged my SR Gizmo..
All in all..I was pretty pleased with Packet8's service in all this.. | |
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|
RichATL
@comcast.net
| I forgot to mention that I also had no indication throughout the porting process that Packet8 had even looked at my port request for my SR number either.
When I signed up for Packet8 service at the link provided in the Sherwood email..I had the opportunity to request that my SR number be ported to Packet8..which I did request.
Once my Packet8 account was active online..I could click on the LNP status on Packet8's customer service portal and I could see a status that said port requested or some such wording.
The only time that status changed on Packet8's customer service portal was after the port was completed..at which point the LNP status changed to port enabled..
. | |
|
loitus2
join:2003-08-07
Neshanic Station, NJ | I signed up for P8 a couple of weeks ago and was up and running w/ a temp # 3 days later, then 4 days after that my # was ported. | |
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christcorp
Premium
join:2001-05-21
Cheyenne, WY
 ·Bresnan Online
 ·VOIPo
| Brian Griff, give packet8 a call. They will help you. As far as the 6 weeks for porting, and how it's "Conveniently" 2 weeks after the 30 day free trial, don't read anything into it. Almost all voip providers state approximately UP TO 6 weeks to port a number. Packet8 is using their resources to make this happen faster.
Also, as far as them making it AFTER your 30 day trial, that is NOT the norm. Most people don't switch over to a new voip provider and port their number the same day. Those who do, are very ignorant about voip and is asking for trouble. Whenever you want to change providers, you need to sign up with them and try them out for the trial period. Once you are convinced that they are the right provider for you, THEN YOU PORT YOUR NUMBER.
The same could and should have been done with the SunRocket refugees. You should have signed with packet8; tried them for at least a week; then ported your number. But, in the SR confusion keeping your number may have been something you didn't want to risk by waiting. This whole SR experience is a unique situation.
Anyway, call packet8 and let them find out about the porting delay. later... Mike.... | |
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Brian Grif_n
Wireless Guru
join:2001-01-17
Reno, NV
| Re: Porting # from SR to Packet8 Thanks for the replies. Looks like my case is not the norm. Will give them a call and give an update here.
I wonder if they have different delays wit different carriers (Level3, GlobalCrossing, etc.)? My numbers are with Pac-West.
--
Check out my website: www.renowirelessinfo.com | |
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| | 
schnauze
join:2001-05-29
Sunnyvale, CA
| Re: Porting # from SR to Packet8 Yes, Packet8 has direct connections with both Level3 and GC. Those ports are happening fast. Other carriers are going through the "normal" VoIP porting process which takes a bit longer. Call to be sure that the LNP process is going, but rest assured that it will occur, eventually. | |
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| | | armon0022
join:2004-09-27
5376
| Re: Porting # from SR to Packet8 I also signed up with packet8 on July 16, requested that my sunrocket number be port, at that point I was told it would take 5-6 days...I called a week later then I was told it would take 7-10 days....called 10 days later...now they are saying "the lnp department is working on it..we don't know when it will be ported" | |
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| | | | SR_USER
join:2005-05-21
Fairfax, VA | Re: Porting # from SR to Packet8 thats what they said to me to.
"At the present time we are waiting for a porting day
for your telephone number" | |
|
Brian Grif_n
Wireless Guru
join:2001-01-17
Reno, NV
| I got around to calling P8 today - 2 weeks after LNP request. The CS rep said he would email the LNP department and escalate my case. He said it was unusual for it to take this long.
--
Check out my website: www.renowirelessinfo.com | |
|
cationic
@rohmhaas.com
| Ported successfully to Packet8. Requested LNP on 7/26 and it was completed on 8/1. Equipment arrived 3 days after I signed up; activation was OK except they did not initially assign a phone number to my account. Had to call tech service, they fixed that on the spot. So far, so good. Sound quality is excellent, even on international calls. | |
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HenryDavid
join:2007-08-08
Kingston, PA | My number is supposedly carried by Level 3 but it's already taken 2 weeks and the number has not ported. I fear that I had a distinctive ring function on my number which I cannont change currently and that may be slowing the process. | |
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| 
Fluxxer
join:2007-07-18
Kalamazoo, MI
clubs:
| Re: Porting # from SR to Packet8 In regard to my port, I just spent the last hour and a half on hold with Packet 8 only to be told that they, "Will escalate the request and get back to me by email." Not looking real great in book. I submitted my request on July 21st, so it's going on almost 3 weeks here.
Initially I thought I had made the right choice with Packet 8, but now I'm starting to wonder. The last week or so the call quality has been kinda spotty, some echo and the person on the other end has been having problem hearing me.
Think I will give them till tomorrow to get back with me on my port, if I hear nothing I'm done with them. I'm still within my 30 days to cancel and get a refund. | |
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| |
Brian Grif_n
Wireless Guru
join:2001-01-17
Reno, NV
| Re: Porting # from SR to Packet8 said by Fluxxer :In regard to my port, I just spent the last hour and a half on hold with Packet 8 only to be told that they, "Will escalate the request and get back to me by email." Not looking real great in book. I submitted my request on July 21st, so it's going on almost 3 weeks here. Initially I thought I had made the right choice with Packet 8, but now I'm starting to wonder. The last week or so the call quality has been kinda spotty, some echo and the person on the other end has been having problem hearing me... My experience too - except I initiated the port request 2 days earlier than you - and still nothing. I agree with your comments on voice quality.
--
Check out my website: www.renowirelessinfo.com | |
|
| | | Quattrohead
join:2005-02-09
·VOIPo
1 edit | Re: Porting # from SR to Packet8 My port was suppose to have happened yesterday according to Level 3 AND ChoiceOne. I guess P8 are back logged, but as you guys say, they have the "satisfaction warrantied" period to do their stuff.
We have been without our number for 3 weeks now and its getting less and less important every day. Nearly everyone in the US knows and call our cells now, its just the folks in England we need to consider now. A few calls will fix that for good.
GrandCentral, VS N2N and Hotspot@home is looking like a favorable combination now. | |
|
| HenryDavid
join:2007-08-08
Kingston, PA | I'm into 2 weeks without my pre-existing number, I run a business here for 24 years, it's killing me, I'm losing clients left and right, I'll have to shut down the business.
Thanks sunrocket, expect a HUGE lawsuit. | |
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| |
christcorp
Premium
join:2001-05-21
Cheyenne, WY
·Bresnan Online
·VOIPo
| Re: Porting # from SR to Packet8 said by HenryDavid :I'm into 2 weeks without my pre-existing number, I run a business here for 24 years, it's killing me, I'm losing clients left and right, I'll have to shut down the business. Thanks sunrocket, expect a HUGE lawsuit. I could be wrong, but I didn't know that SunRocket had "Business" lines. Only residential. Later... Mike... | |
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| | | 
dmolavi
Premium
join:2005-04-11
Sewell, NJ
 ·Verizon FIOS
·Comcast
·ViaTalk
| Re: Porting # from SR to Packet8 said by christcorp :said by HenryDavid :I'm into 2 weeks without my pre-existing number, I run a business here for 24 years, it's killing me, I'm losing clients left and right, I'll have to shut down the business. Thanks sunrocket, expect a HUGE lawsuit. I could be wrong, but I didn't know that SunRocket had "Business" lines. Only residential. Later... Mike... Yeah, using it for business purposes was against their TOS.
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net | |
|
| | | |
christcorp
Premium
join:2001-05-21
Cheyenne, WY
·Bresnan Online
·VOIPo
| Re: Porting # from SR to Packet8 said by dmolavi :said by christcorp :said by HenryDavid :I'm into 2 weeks without my pre-existing number, I run a business here for 24 years, it's killing me, I'm losing clients left and right, I'll have to shut down the business. Thanks sunrocket, expect a HUGE lawsuit. I could be wrong, but I didn't know that SunRocket had "Business" lines. Only residential. Later... Mike... Yeah, using it for business purposes was against their TOS. That's what I thought. Also, the frustration levels are high, but why do people keep talking about lawsuits with SunRocket. They know darn well that they aren't going to sue anyone. 1st; If sunrocket went out of business, there's no one to sue. 2nd; The excuse about losing money and business clients is BS when the provider specifically says you CAN'T use the service for that purpose. Oh well. People say a lot of things when they let emotions kick in instead of just thinking it through. Later... Mike.... | |
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| | | | | HenryDavid
join:2007-08-08
Kingston, PA | Re: Porting # from SR to Packet8 When I signed with Sunrocket 2 years ago they said I should have NO PROBLEM using their service with a home based business. | |
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| | | | | |
christcorp
Premium
join:2001-05-21
Cheyenne, WY
·Bresnan Online
·VOIPo
| Re: Porting # from SR to Packet8 look Henry; you're trying to put in a Gentleman's handshake with the law. The customer service person on the phone will tell you anything you want to hear to get you to sign up. Unfortunately, you don't have any hard proof of that. And, unfortunately for you, most states fall under what in the legal profession is called the "4 corner law". Meaning, if it isn't within the 4 corners of a piece of paper, then it doesn't exist. The 4 corners of SunRocket's TOS states that it's for residential use. Rationalize it anyway you want. That is what any lawyer you want to pay is going to tell you. later... Mike.... | |
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| | | | | | | ryeny3
join:2004-06-09
Rye, NY
| Re: Porting # from SR to Packet8 From TB TOS:
You are expressly prohibited from using the Service for ... any other activity that results in excessive usage inconsistent with normal residential or home office usage patterns.
I believe this is identical to the wording in SR's TOS. | |
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| | | | ryeny3
join:2004-06-09
Rye, NY | Home Office use consistent with residential use was not a violation of TOS. Similar language was included under acceptable use in SR's TOS. | |
|
Hosed in WI
@ulting-fujitsu.com
| Folks, after spend a total of 9 hours on hold with Packet8 and talking to 8 or 9 different techs and customer service reps, it appears that we have located the problem with my number not porting (after about 3 weeks of waiting). Teleblend has apparently taken control of a whole group of phone numbers and are not properly releasing them. The numbers go through the port process, but then get "stuck" when Packet8 enables them on their systems.
I am in that phone number hell. If someone from the Packet8 system calls my ported number it works fine, but if someone from the outside world calls my number, the call will not route correctly because it is now registered on 2 different systems.
Packet8 is filing a complaint with the FCC today about Teleblend on behalf of the hundreds of phone number stuck in this situation.
Somehow getting the Federal Government involved in my phone number porting situation doesn't seem to bode real well for getting it resolved any time soon.
What a complete and utter mess this has been... | |
|
|
See 22 replies to this post |
|
tequilla
@comcast.net
| Well to teleblendbl, i wish to make it clear that i transitioned to teleblend successfully and sucessfully had both my incomming and outgoing jeopardized, unabashedly by the great teleblend. It does not seem to be a problem just with me but with thousands others who sucessfully blended with teleblend. I have no outgoing or incomming, and phones to their CSR says " all circuits are busy..." i am just horrifed to see that this is just a copy of the sunrocket problem, they went out without informing and now super(tele)blend, did the same i.e. temporarily shut down without informing its paid subscribers. Is there no body who can curtail such malpractices and shody dealings in this country. This is a rip off and teleblendbl is here to make blending of this issue, may be you are given a satellite phone to talk to that frog or fogg whatever his name is..... as all circuits are busy at this time at teleblend. | |
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|
dmolavi
Premium
join:2005-04-11
Sewell, NJ
·Verizon FIOS
·Comcast
·ViaTalk
| Re: Porting # from SR to Packet8 said by tequilla :
Well to teleblendbl, i wish to make it clear that i transitioned to teleblend successfully and sucessfully had both my incomming and outgoing jeopardized, unabashedly by the great teleblend. It does not seem to be a problem just with me but with thousands others who sucessfully blended with teleblend. I have no outgoing or incomming, and phones to their CSR says " all circuits are busy..." i am just horrifed to see that this is just a copy of the sunrocket problem, they went out without informing and now super(tele)blend, did the same i.e. temporarily shut down without informing its paid subscribers. Is there no body who can curtail such malpractices and shody dealings in this country. This is a rip off and teleblendbl is here to make blending of this issue, may be you are given a satellite phone to talk to that frog or fogg whatever his name is..... as all circuits are busy at this time at teleblend.
dispute the charges w/ your CC and file an FCC complaint. once the banks and the feds start knocking on their doors, maybe they'll get off their asses and fix things, if it isn't too late.
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net | |
|
| | ryeny3
join:2004-06-09
Rye, NY
| Re: Porting # from SR to Packet8 Now that TeleBlend has snatched back my ported numbers, on one account callers hear the number has been disconnected or out of service. I am able to forward calls on the other line.
I continue to submit trouble tickets, since I have not been able to reach TeleBlend by phone. | |
|
HenryDavid
join:2007-08-08
Kingston, PA
| On July 30th Packet 8 assured me that my old number would be ringing by Aug. 1st. I didn't even receive the replacement gizmo until Aug. 2nd. They then PROMISED me that within 7-10 days my number would be ported. 2 weeks later and no porting, all they can say now is to wait and perhaps in 4-6 weeks the number will be ported. 2 lies, no service, yet they have my money. Today a rep. from packet8 told me that "originally they were telling customers 7-10 days would complete the porting, now however due to some illegal activity by Teleblend the porting processes are being held up", this statement came directly from the Packet8 representative. This better not be true !! | |
|
|
dmolavi
Premium
join:2005-04-11
Sewell, NJ
·Verizon FIOS
·Comcast
·ViaTalk
| Re: Porting # from SR to Packet8 said by HenryDavid :On July 30th Packet 8 assured me that my old number would be ringing by Aug. 1st. I didn't even receive the replacement gizmo until Aug. 2nd. They then PROMISED me that within 7-10 days my number would be ported. 2 weeks later and no porting, all they can say now is to wait and perhaps in 4-6 weeks the number will be ported. 2 lies, no service, yet they have my money. Today a rep. from packet8 told me that "originally they were telling customers 7-10 days would complete the porting, now however due to some illegal activity by Teleblend the porting processes are being held up", this statement came directly from the Packet8 representative. This better not be true !! read this thread, and i think, one other here on DSLR. It does seem like TB is doing something here...
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net | |
|
| |
HenryDavid
join:2007-08-08
Kingston, PA
| It would be nice to find the original TOS from Sunrocket in 2005, however, when a Representative tells you the terms prior to engaging their service you do have recourse, of course proving this is another story. Based upon Sunrockets prior and recent history I'd imagine that I do have a case. Also my phone records and the fact that I had operated within their TOS in that there was not excessive usage and the usage was within "normal home office usage patterns".
Why you choose to defend Sunrocket is beyond me, based upon the company's TOS and their recent business practices I believe I have a reasonable gripe. | |
|
HenryDavid
join:2007-08-08
Kingston, PA | "Home Office use consistent with residential use was not a violation of TOS. Similar language was included under acceptable use in SR's TOS."
from a previous poster, | |
|
| ryeny3
join:2004-06-09
Rye, NY
| Re: Porting # from SR to Packet8 I have a home office and I enrolled with SR using a business name. I remember SR assuring me this was fine. More important than any verbal or written assurances by individual employees, I am certain that reasonable home office use was allowed in SR's TOS. | |
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| |
HenryDavid
join:2007-08-08
Kingston, PA
| I agree with both of the last 2 posts, Sunrocket gave me the impression their accounts for home office and residential were the same.
I don't know why us home office users are being jumped on here by other posters, they seem misinformed.
I'm still waiting for my number to port, it's going on 3 weeks. This is obviously hurting my business. | |
|
Brian Grif_n
Wireless Guru
join:2001-01-17
Reno, NV
| On July 17 I ordered P8, 2 days later I submitted my LNP request. Here I am in week #4 without a ported, local number. It wouldn't be quite so bad if P8 offered a local number to me in the first place like SR did.
I now have only 4 days left to cancel. No update whatsoever on the P8 web portal on the status of my port. Several calls have promised to escalate things - it's only escalated my blood pressure.
--
Check out my website: www.renowirelessinfo.com | |
|
| ryeny3
join:2004-06-09
Rye, NY
| Re: Porting # from SR to Packet8 "In a widely anticipated decision issued March 1, 2007, the Federal Communications Commission (FCC) granted a Petition for Declaratory Ruling filed by Time Warner Cable (TWC). TWC’s petition, filed exactly one year ago, asked the FCC to declare that telecommunications carriers are entitled, pursuant to Sections 251(a) and (b) of the Communications Act, to interconnect with incumbent local exchange carriers in order to provide public switched telephone network (PSTN) connectivity and other telecommunications services to providers of interconnected Voice over Internet Protocol (VoIP) service."
"..The FCC ruled "the classification of a third-party provider’s VoIP service as an information service or a telecommunications service is irrelevant to the issue of whether a wholesale provider of telecommunications may seek interconnection under Section 251(a) and (b). What matters is that the wholesale carrier is providing telecommunications for a fee; the type of service the carrier’s customer is providing (in this case, VoIP) is not relevant..."
"..The order clarifies that CLECs serving interconnected VoIP providers must provide number portability pursuant to section 52.23 of the FCC’s rules when a VoIP provider’s customer changes carriers..."
»www.telecomlawblog.com/fcc-daily···ers.html
If TWC did not think the FCC had jurisdiction, they wouldn't have filed. If the FCC did not believe they had the authority, they wouldn't have granted the petition. Unless I am missing something, the FCC clearly ruled that VoIP can port their numbers. | |
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HenryDavid
join:2007-08-08
Kingston, PA
| I signed with Packet 8 on 7/30, they assured me at that time my number porting process had begun, today I received 3 seperate emails, all stating,
"We have both of the forms needed to submit you application to our carrier. This
has been done, we are now processing your LNP application which can take about
2-4 weeks more not including errors in porting. We will do our best to expedite"
My LPN status on their web site has this to say,
" Added 08/14/2007 8:30AM Alva,Esther
Summary
LNP Case Status Email : 2007-08-14-08.30.00.000000
Details Application Submited"
No one at Packet 8 can explain what this means, I'm supposed to get a call back, yeah right.
Am I to believe that Packet 8 has waited 2 1/2 weeks before submitting forms to port my number ????????? | |
|
| Quattrohead
join:2005-02-09 | Re: Porting # from SR to Packet8 Mine has just completed so they are working on it......but boy is it frustrating. | |
|
| |
Fluxxer
join:2007-07-18
Kalamazoo, MI
clubs:
| Re: Porting # from SR to Packet8 I went ahead an canceled my packet 8 service, got tired of the "we are escalating" line and the hours on hold just to hear it. Plus the service wasn't as good as it initially seemed, some echo and problems with the other person not being able to hear me.
Funny thing was when I canceled it was like "Ok, we'll send out the cancellation email with instructions to send the adapter back." Which was kinda nice that I didn't have to deal with some retention agent. 
Anyways, so I'm looking again for a new provider for my voip needs, currently using Grand Central and Skype which so far so good. Maybe I already found it /shrug lol | |
|
| | |
Brian Grif_n
Wireless Guru
join:2001-01-17
Reno, NV
| Re: Porting # from SR to Packet8 said by Fluxxer :I went ahead an canceled my packet 8 service, got tired of the "we are escalating" line and the hours on hold just to hear it. Plus the service wasn't as good as it initially seemed, some echo and problems with the other person not being able to hear me... I'm about to cancel too. Your thoughts about their service are exactly what I've experienced. I've already reconfigured my SR adapter and signed up with CallCentric. Not sure if they'll do a better job at porting my old numbers - but at least they have local numbers available to issue.
--
Check out my website: www.renowirelessinfo.com | |
|
| | | muimui8
join:2007-08-15
new york cit
| ATTCV told me that they could not port my numbers b/c GC owns them and they don't have contract with GC to port them. I was not happy about it, but at least they were upfront about it.
I then decided to sign up with P8 last week because it is suppose to be #2 in voice quality (not true based on what I'm reading here). I called to sign up because I want to make sure there are real people that I can talk to when I needed someone. But I soon found out that this is only true when you are a potential customer. After signup, I could not get anyone to talk to me even if I'm willing to be place on HOLD. Automated customer service hang up on me numerous times after a message saying something like "..too many callers and please try later..." I also could not get anyone to "live chat" with me because there's never an agent available. It also terminates you after few attempts trying to get someone.
During my signup, I made sure the rep knows that there is a number to be ported and that number was input into my account. She also told me how long it would take. But when I logged in, there's nothing in the LNP status section. Am I suppose to make another request online???? I did anyway, but online is telling me that my number is not eligible for porting w/o reason.
Was I suppose to make LNP request online AGAIN after signup? Those of you who have been talking to "someone"..
Can you tell me how can I get someone on the line so I can cancel? Thanks! | |
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Littleman
@zoominternet.net
| No offense, but I think some of you are a little impatient with things considering the amount of SR customers who are looking for new phone providers. This SR thing hit pretty quick so these other companies are gonna take a little longer than normal in getting things setup for their new customers. I signed up with P8 on July 20th with porting my number as well. Here it is a little less than 4 weeks later and I am all set to go...number ported and all. | |
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Fluxxer
join:2007-07-18
Kalamazoo, MI
clubs:
1 edit | Re: Porting # from SR to Packet8 The thing of it is, Packet 8 and Teleblend brought this on themselves when they "paid" to be preferred phone providers for ex-Sunrocket folks. You would think that they would have put the resources in place if they knew there was going to be an influx of new customers. From my dealings with them, that wasn't the case. 1-2 hours on hold to be told the same "we're escalating the port" line. The night I called to order service it took me 8 minutes to get someone, 3 weeks later 1-2 hours on hold?
Plus the service wasn't that great as far as quality goes, echo, dropped words, etc. I for one am glad I'm done with them. It might have been a good service for some people (and I'm happy for them after what we all went thru), but not for me.
So if I'm impatient about services promised and never delivered, thats my right. Seeing how it is my money.
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Brian Grif_n
Wireless Guru
join:2001-01-17
Reno, NV
| I called to cancel Packet8 this morning - 29 days after signing-up. The reason I gave them was no progress on porting. The CS rep also checked and found no status update. She offered to "escalate" the issue, but I declined since it was escalated 2x before.
I was told I would get an e-mail today with my cancellation confirmation and an RMA to return the equipment. 30 minutes later I received the following e-mails:
Hi xxxxxx
Your LNP request was received and is in Progress.
Regards,
Packet8 Call Center Team.
Still no cancellation request though. Will it take 29 days to get that e-mail? 
--
Check out my website: www.renowirelessinfo.com | |
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Fluxxer
join:2007-07-18
Kalamazoo, MI
clubs: | Re: Porting # from SR to Packet8 When I called and canceled it was in the evening so I didn't receive the RMA letter till about 2pm the next day. Right now my adapter is on the way to Sunnyvale, CA. thru UPS and is supposed to be delivered tomorrow. | |
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| muimui8
join:2007-08-15
new york cit
| I called this morning to cancel and got through to CS for the first time after signup. I also got the same e-mail on LNP. I will call to cancel again if I don't get the e-mail with RMA instruction. Let's all keep good record of what happened just in case for CC dispute. | |
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| muimui8
join:2007-08-15
new york cit
| I canceled Pack8 on 8/16/07, 8 days after sign up b/c I got no LNP status on-line. I got the same e-mail you got on 8/16/07 saying that the LNP is in process. I got an e-mail on 8/17/07 with RMA number and instruction to return the equipment. I just got an e-mail dated 8/27/07 saying "We have both of the forms needed to submit to our carrier...". It appears that they started the LNP process the day I cancel with them and just processed the forms needed to submit to CLEC. But I'm with another provider already trying to port my number.... I'm going to be very upset if they screw up my porting with my new provider. What's going on with you?
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unhappy_customer
@comcast.net
thumbs down from:
Sly
| Important Note; If p[acket8 has lied to you about the porting process, as they have to me. Then please report them to the FTC and BBB. Info below.
NOTE: Call and complain to packet8 about the porting problem and they will give you a second month for free as well. AGAIN I DO not want an 2ndnd free month, I would rather have the number transferred as promised, or I should receive a response at least.
I was a sunrocket customer, I signed up with Packet8 since the sleezy sales rep said porting will take 2-3 days because they are also on teh level3 network and because they are preferred partner of sunrocket.
Its been over a month since I have signed up with packet 8. I called 3-4 times, the manager was never available and on top of that the managers never called back.
I have filed complaint with the BBB and am writing to FTC, since the sales rep lied, and they have tied up my number.
BBB: »https://odr.bbb.org/odrweb/public/GetStarted.aspx
»https://rn.ftc.gov/pls/dod/wsolcq$.startup
File a complaint so that they know its not ok to lie to potential customers. | |
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christcorp
Premium
join:2001-05-21
Cheyenne, WY
·Bresnan Online
·VOIPo
1 edit | Re: Porting # from SR to Packet8 You just posted in another P8 thread recommending the BBB and FTC. Of course there you signed in also as an anon poster, but with the name Packet8customer. Sorry, if you sign up and log in here I and others MIGHT take you seriously. If not, then there is little chance in hell of anyone thinking of you as anything more than a troll. later...Mike... | |
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| | HenryDavid
join:2007-08-08
Kingston, PA
1 edit | Re: Porting # from SR to Packet8 Leave the Packet 8 customers alone, this is a serious issue and should be left open to anyone during this time of serious issues. | |
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unhappy_customer
@comcast.net
| No I am not a troll. I am an unhappy customer. I did not recall
As you can see porting is an issue for sunrocket customers. I am pissed off as hell because they lied to me.
It really that simple. Maybe this is not a big deal to you but if you had a number for 15-20 yrs, and all of a sudden no one can reach you then its a big deal. Its really that simple.
I posted in two posts because I wanted to make sure that users get help and if enough users have been lied to (keyword is if) then they should complain and let Packet8 know that signing up customers in a deceiving manner is unacceptable. I can not speak for everyone but more me, i am unhappy that this and the fact that there customer server manager will not call me back or will not speak to me when i call. | |
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