Brian Grif_n
Wireless Guru
join:2001-01-17
Reno, NV
| reply to muimui8
Re: Porting # from SR to Packet8
I also canceled P8 on 8/16, and my port to a different carrier is already complete - see my post »Re: Has anybody COMPLETED porting to their new provider?
I'm still waiting for my equipment return receipt from P8 - which I sent on 8/17.
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Check out my website: www.renowirelessinfo.com |
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muimui8
join:2007-08-15
new york cit
| reply to Brian Grif_n
I canceled Pack8 on 8/16/07, 8 days after sign up b/c I got no LNP status on-line. I got the same e-mail you got on 8/16/07 saying that the LNP is in process. I got an e-mail on 8/17/07 with RMA number and instruction to return the equipment. I just got an e-mail dated 8/27/07 saying "We have both of the forms needed to submit to our carrier...". It appears that they started the LNP process the day I cancel with them and just processed the forms needed to submit to CLEC. But I'm with another provider already trying to port my number.... I'm going to be very upset if they screw up my porting with my new provider. What's going on with you?
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christcorp
Premium
join:2001-05-21
Cheyenne, WY
 ·Bresnan Online
 ·VOIPo
| reply to Christie
Besides sympathy, all I can say is that if you already have the "Porting" process in progress with packet8, then you are asking for worse troubles if you know try to call up teleblend and have anything done with that number.
I know that Packet8 and MANY other providers are fighting this exact same battle trying to get ex-sunrocket numbers released. The gaining provider can only keep pressuring the clec who has to pressuring the losing provider. I know it sucks, but as I said many providers are having this problem with SunRocket/Teleblend.
If you sign with Teleblend in hopes of getting your number and canceling Packet8, you may or may not get the number back. Then you will be starting all over again later which still could take the 4-6 weeks to port.
I don't speak for any of the providers; including Packet8; but some of the provider's leaders I've spoken with feel confident that by the end of the month most of these headaches should be behind them. In other words, they feel that they are making progress with the clecs and the politics involved. Especially for those who never signed up for the taliban. That in no way is me or anyone else telling you that you should stay with Packet8 or anyone else you are having the similar problem with thinking you are guaranteed to have everything done in the next 7-10 days. Only that they are working on it and feel that progress is being made. You have to decide for yourselves. Just understand the risk however. You could call teleblend and they might be able to give you number back immediately. However, it could already be released to the clec and it could take you just as much time or more to get it back then to stay and continue to put pressure on the providers.
Anyway, that's my $0.0245343 Take it for what it's worth. Later.... Mike..... |
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n8mack33
join:2007-08-22
Stockton, CA
| reply to srsucks
I'm in the same boat. I signed up on July 20th and still haven't had my number ported. I am trying to determine if I can sign up with Teleblend for a month just to have my number forwarded to my cell phone until Packet 8 gets this sorted out. I am on hold with Teleblend right now, but I know I can't trust anything they say so I'm hoping someone here will give me some ideas. |
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srsucks
join:2007-08-22
| reply to Christie
I called packet 8 today to find out what the heck is going on with the porting. I signed up with them on the 20th of July and I still don't have my numbers ported yet. After being on hold for 10 minutes I was told that Sunrocket will not release my numbers and what really sucks is we paid $200 for a 3rd line for business and only got 2 months worth of use from it. They are now working under the name Teleblend which everyone on here already knows. The operator said that they had a list of the numbers that Sunrocket had and then they slowly started disappearing so after doing an investigation they found out that Sunrocket is refusing to release those numbers and she said that's against the law and Packet 8 has filed a compliant with the FCC. She said what Sunrocket is trying to do is get people to call Teleblend and then try to get the customer to sign up with them in order to get their number back. I hate this crap so much and am thinking about just getting a damn normal phone line so I don't have to deal with this. I wouldn't be so pissed if I could get my $200 back. |
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n8mack33
join:2007-08-22
Stockton, CA
| reply to n8mack33
I forgot to mention that I would like to only sign up with Teleblend for a month or so until Packet 8 gets the number ported to Packet 8.
Teleblend told me over the phone that the number is gone, and that the only way I could activate it would be to sign up with them. This is ethically and legally wrong it seems to me, but I don't know what choice I have. |
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n8mack33
join:2007-08-22
Stockton, CA
| reply to Christie
Someone please help! I have been wading through these forums all day and have been on the phone with Packet 8 and even Teleblend.
Packet 8 is blaming Teleblend for not releasing my number. I checked and it seems to be a Level 3 number. A supervisor said they are taking my case to the FCC. Somehow I don't think that will amount to much. In the meantime, I HAVE passed my 30 day period to cancel and still no port available.
Here is my question: is there anything I can do to get my old sunrocket number activated as soon as possible. I would even be willing to sign up with Teleblend. I don't even care about the equipment, I just have calls forwarded to my cell phone. I have the number on a bunch of signs and customers are going to think I'm out of business if I don't do something quick. Packet 8 seems to be implying that it could be weeks before the number is ported, and I can't afford to wait that long. Is there a chance I will lose the number all together? It will be expensive to have signs remade, but I can't go another 2-4 weeks without having the correct number on my signs.
Please help. Thanks. |
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finally_ported
@avnet.com | reply to Christie
Hi, I've been reading this thread for some time to track my own problem. My SR number was with Global Crossing and it took a little over 3 weeks (07/21 -> 08/16) and now all is well.
Peace, Victor. |
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unhappy_customer
@comcast.net
| reply to Christie
FYI, i was not trying to use two different anon names. However, I am pissed, but I want my number ported and I want to make sure that user hear my experience for the horrible customer service from packet 8.
I called 3-4 times and not once i could speak to a manager, and they said someone would call me back and not once they called me back. My sales rep that signed me up lied and the support is hossible, and i dont have my phone number. So i hope you can understand why i am extremely unhappy.
FYI, i found this site dslreports via google for porting problems for sunrocket to packet8. |
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HenryDavid
join:2007-08-08
Kingston, PA
1 edit | reply to christcorp
Leave the Packet 8 customers alone, this is a serious issue and should be left open to anyone during this time of serious issues. |
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unhappy_customer
@comcast.net
| reply to Christie
No I am not a troll. I am an unhappy customer. I did not recall
As you can see porting is an issue for sunrocket customers. I am pissed off as hell because they lied to me.
It really that simple. Maybe this is not a big deal to you but if you had a number for 15-20 yrs, and all of a sudden no one can reach you then its a big deal. Its really that simple.
I posted in two posts because I wanted to make sure that users get help and if enough users have been lied to (keyword is if) then they should complain and let Packet8 know that signing up customers in a deceiving manner is unacceptable. I can not speak for everyone but more me, i am unhappy that this and the fact that there customer server manager will not call me back or will not speak to me when i call. |
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christcorp
Premium
join:2001-05-21
Cheyenne, WY
·Bresnan Online
·VOIPo
1 edit | reply to unhappy_customer
You just posted in another P8 thread recommending the BBB and FTC. Of course there you signed in also as an anon poster, but with the name Packet8customer. Sorry, if you sign up and log in here I and others MIGHT take you seriously. If not, then there is little chance in hell of anyone thinking of you as anything more than a troll. later...Mike... |
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unhappy_customer
@comcast.net
thumbs down from:
Sly 
| reply to Christie
Important Note; If p[acket8 has lied to you about the porting process, as they have to me. Then please report them to the FTC and BBB. Info below.
NOTE: Call and complain to packet8 about the porting problem and they will give you a second month for free as well. AGAIN I DO not want an 2ndnd free month, I would rather have the number transferred as promised, or I should receive a response at least.
I was a sunrocket customer, I signed up with Packet8 since the sleezy sales rep said porting will take 2-3 days because they are also on teh level3 network and because they are preferred partner of sunrocket.
Its been over a month since I have signed up with packet 8. I called 3-4 times, the manager was never available and on top of that the managers never called back.
I have filed complaint with the BBB and am writing to FTC, since the sales rep lied, and they have tied up my number.
BBB: »https://odr.bbb.org/odrweb/public/GetStarted.aspx
»https://rn.ftc.gov/pls/dod/wsolcq$.startup
File a complaint so that they know its not ok to lie to potential customers. |
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muimui8
join:2007-08-15
new york cit
| reply to Brian Grif_n
I called this morning to cancel and got through to CS for the first time after signup. I also got the same e-mail on LNP. I will call to cancel again if I don't get the e-mail with RMA instruction. Let's all keep good record of what happened just in case for CC dispute. |
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Fluxxer
join:2007-07-18
Kalamazoo, MI
clubs: | reply to Brian Grif_n
When I called and canceled it was in the evening so I didn't receive the RMA letter till about 2pm the next day. Right now my adapter is on the way to Sunnyvale, CA. thru UPS and is supposed to be delivered tomorrow. |
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Brian Grif_n
Wireless Guru
join:2001-01-17
Reno, NV
| reply to Christie
I called to cancel Packet8 this morning - 29 days after signing-up. The reason I gave them was no progress on porting. The CS rep also checked and found no status update. She offered to "escalate" the issue, but I declined since it was escalated 2x before.
I was told I would get an e-mail today with my cancellation confirmation and an RMA to return the equipment. 30 minutes later I received the following e-mails:
Hi xxxxxx
Your LNP request was received and is in Progress.
Regards,
Packet8 Call Center Team.
Still no cancellation request though. Will it take 29 days to get that e-mail? 
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Check out my website: www.renowirelessinfo.com |
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Fluxxer
join:2007-07-18
Kalamazoo, MI
clubs:
1 edit | reply to Littleman
The thing of it is, Packet 8 and Teleblend brought this on themselves when they "paid" to be preferred phone providers for ex-Sunrocket folks. You would think that they would have put the resources in place if they knew there was going to be an influx of new customers. From my dealings with them, that wasn't the case. 1-2 hours on hold to be told the same "we're escalating the port" line. The night I called to order service it took me 8 minutes to get someone, 3 weeks later 1-2 hours on hold?
Plus the service wasn't that great as far as quality goes, echo, dropped words, etc. I for one am glad I'm done with them. It might have been a good service for some people (and I'm happy for them after what we all went thru), but not for me.
So if I'm impatient about services promised and never delivered, thats my right. Seeing how it is my money.
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Littleman
@zoominternet.net
| reply to Christie
No offense, but I think some of you are a little impatient with things considering the amount of SR customers who are looking for new phone providers. This SR thing hit pretty quick so these other companies are gonna take a little longer than normal in getting things setup for their new customers. I signed up with P8 on July 20th with porting my number as well. Here it is a little less than 4 weeks later and I am all set to go...number ported and all. |
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muimui8
join:2007-08-15
new york cit
| reply to Fluxxer
ATTCV told me that they could not port my numbers b/c GC owns them and they don't have contract with GC to port them. I was not happy about it, but at least they were upfront about it.
I then decided to sign up with P8 last week because it is suppose to be #2 in voice quality (not true based on what I'm reading here). I called to sign up because I want to make sure there are real people that I can talk to when I needed someone. But I soon found out that this is only true when you are a potential customer. After signup, I could not get anyone to talk to me even if I'm willing to be place on HOLD. Automated customer service hang up on me numerous times after a message saying something like "..too many callers and please try later..." I also could not get anyone to "live chat" with me because there's never an agent available. It also terminates you after few attempts trying to get someone.
During my signup, I made sure the rep knows that there is a number to be ported and that number was input into my account. She also told me how long it would take. But when I logged in, there's nothing in the LNP status section. Am I suppose to make another request online???? I did anyway, but online is telling me that my number is not eligible for porting w/o reason.
Was I suppose to make LNP request online AGAIN after signup? Those of you who have been talking to "someone"..
Can you tell me how can I get someone on the line so I can cancel? Thanks! |
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Brian Grif_n
Wireless Guru
join:2001-01-17
Reno, NV
| reply to Fluxxer
said by Fluxxer :I went ahead an canceled my packet 8 service, got tired of the "we are escalating" line and the hours on hold just to hear it. Plus the service wasn't as good as it initially seemed, some echo and problems with the other person not being able to hear me... I'm about to cancel too. Your thoughts about their service are exactly what I've experienced. I've already reconfigured my SR adapter and signed up with CallCentric. Not sure if they'll do a better job at porting my old numbers - but at least they have local numbers available to issue.
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Check out my website: www.renowirelessinfo.com |
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