HenryDavid
join:2007-08-08
Kingston, PA
| reply to Christie
Re: Porting # from SR to Packet8
It would be nice to find the original TOS from Sunrocket in 2005, however, when a Representative tells you the terms prior to engaging their service you do have recourse, of course proving this is another story. Based upon Sunrockets prior and recent history I'd imagine that I do have a case. Also my phone records and the fact that I had operated within their TOS in that there was not excessive usage and the usage was within "normal home office usage patterns".
Why you choose to defend Sunrocket is beyond me, based upon the company's TOS and their recent business practices I believe I have a reasonable gripe. |
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HenryDavid
join:2007-08-08
Kingston, PA | reply to Christie
"Home Office use consistent with residential use was not a violation of TOS. Similar language was included under acceptable use in SR's TOS."
from a previous poster, |
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ryeny3
join:2004-06-09
Rye, NY
| I have a home office and I enrolled with SR using a business name. I remember SR assuring me this was fine. More important than any verbal or written assurances by individual employees, I am certain that reasonable home office use was allowed in SR's TOS. |
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Cogdis
join:2007-03-26
Floral Park, NY
 ·Verizon FIOS
 ·RoadRunner Cable
 ·Teleblend
| reply to HenryDavid
Henry I don't know about your situation, but my cousin called sunrocket last year looking for a business line. They said they're business line is the same price as the residential package. I have a feeling that they sold it as a business package to anybody who was looking for one. |
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HenryDavid
join:2007-08-08
Kingston, PA
| reply to Christie
I agree with both of the last 2 posts, Sunrocket gave me the impression their accounts for home office and residential were the same.
I don't know why us home office users are being jumped on here by other posters, they seem misinformed.
I'm still waiting for my number to port, it's going on 3 weeks. This is obviously hurting my business. |
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benad76
join:2002-01-07
Greenfield, IN
| reply to Hosed in WI
I actually started this discussion on the other thread discussing Teleblend TOS. Someone said FCC this, computer crimes that.
I think I read where Teleblend is not even a U.S. Company. I know they have some kind of agreement to use a legit US company to help manage, but is Teleblend's parent company subject to US laws?
I mean, if they do business here, but their corporate office is in Sri Lanka somewhere, how could they be fined or made to comply? Will the FBI pull their plug for not operating under US laws correctly?
I don't think so.
Be Well. |
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Brian Grif_n
Wireless Guru
join:2001-01-17
Reno, NV
| reply to Christie
On July 17 I ordered P8, 2 days later I submitted my LNP request. Here I am in week #4 without a ported, local number. It wouldn't be quite so bad if P8 offered a local number to me in the first place like SR did.
I now have only 4 days left to cancel. No update whatsoever on the P8 web portal on the status of my port. Several calls have promised to escalate things - it's only escalated my blood pressure.
--
Check out my website: www.renowirelessinfo.com |
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ryeny3
join:2004-06-09
Rye, NY
| "In a widely anticipated decision issued March 1, 2007, the Federal Communications Commission (FCC) granted a Petition for Declaratory Ruling filed by Time Warner Cable (TWC). TWC’s petition, filed exactly one year ago, asked the FCC to declare that telecommunications carriers are entitled, pursuant to Sections 251(a) and (b) of the Communications Act, to interconnect with incumbent local exchange carriers in order to provide public switched telephone network (PSTN) connectivity and other telecommunications services to providers of interconnected Voice over Internet Protocol (VoIP) service."
"..The FCC ruled "the classification of a third-party provider’s VoIP service as an information service or a telecommunications service is irrelevant to the issue of whether a wholesale provider of telecommunications may seek interconnection under Section 251(a) and (b). What matters is that the wholesale carrier is providing telecommunications for a fee; the type of service the carrier’s customer is providing (in this case, VoIP) is not relevant..."
"..The order clarifies that CLECs serving interconnected VoIP providers must provide number portability pursuant to section 52.23 of the FCC’s rules when a VoIP provider’s customer changes carriers..."
»www.telecomlawblog.com/fcc-daily···ers.html
If TWC did not think the FCC had jurisdiction, they wouldn't have filed. If the FCC did not believe they had the authority, they wouldn't have granted the petition. Unless I am missing something, the FCC clearly ruled that VoIP can port their numbers. |
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HenryDavid
join:2007-08-08
Kingston, PA
| reply to Christie
I signed with Packet 8 on 7/30, they assured me at that time my number porting process had begun, today I received 3 seperate emails, all stating,
"We have both of the forms needed to submit you application to our carrier. This
has been done, we are now processing your LNP application which can take about
2-4 weeks more not including errors in porting. We will do our best to expedite"
My LPN status on their web site has this to say,
" Added 08/14/2007 8:30AM Alva,Esther
Summary
LNP Case Status Email : 2007-08-14-08.30.00.000000
Details Application Submited"
No one at Packet 8 can explain what this means, I'm supposed to get a call back, yeah right.
Am I to believe that Packet 8 has waited 2 1/2 weeks before submitting forms to port my number ????????? |
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Quattrohead
join:2005-02-09 | Mine has just completed so they are working on it......but boy is it frustrating. |
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Fluxxer
join:2007-07-18
Kalamazoo, MI
clubs:
| I went ahead an canceled my packet 8 service, got tired of the "we are escalating" line and the hours on hold just to hear it. Plus the service wasn't as good as it initially seemed, some echo and problems with the other person not being able to hear me.
Funny thing was when I canceled it was like "Ok, we'll send out the cancellation email with instructions to send the adapter back." Which was kinda nice that I didn't have to deal with some retention agent. 
Anyways, so I'm looking again for a new provider for my voip needs, currently using Grand Central and Skype which so far so good. Maybe I already found it /shrug lol |
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Brian Grif_n
Wireless Guru
join:2001-01-17
Reno, NV
| said by Fluxxer  :I went ahead an canceled my packet 8 service, got tired of the "we are escalating" line and the hours on hold just to hear it. Plus the service wasn't as good as it initially seemed, some echo and problems with the other person not being able to hear me... I'm about to cancel too. Your thoughts about their service are exactly what I've experienced. I've already reconfigured my SR adapter and signed up with CallCentric. Not sure if they'll do a better job at porting my old numbers - but at least they have local numbers available to issue.
--
Check out my website: www.renowirelessinfo.com |
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muimui8
join:2007-08-15
new york cit
| reply to Fluxxer
ATTCV told me that they could not port my numbers b/c GC owns them and they don't have contract with GC to port them. I was not happy about it, but at least they were upfront about it.
I then decided to sign up with P8 last week because it is suppose to be #2 in voice quality (not true based on what I'm reading here). I called to sign up because I want to make sure there are real people that I can talk to when I needed someone. But I soon found out that this is only true when you are a potential customer. After signup, I could not get anyone to talk to me even if I'm willing to be place on HOLD. Automated customer service hang up on me numerous times after a message saying something like "..too many callers and please try later..." I also could not get anyone to "live chat" with me because there's never an agent available. It also terminates you after few attempts trying to get someone.
During my signup, I made sure the rep knows that there is a number to be ported and that number was input into my account. She also told me how long it would take. But when I logged in, there's nothing in the LNP status section. Am I suppose to make another request online???? I did anyway, but online is telling me that my number is not eligible for porting w/o reason.
Was I suppose to make LNP request online AGAIN after signup? Those of you who have been talking to "someone"..
Can you tell me how can I get someone on the line so I can cancel? Thanks! |
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Littleman
@zoominternet.net
| reply to Christie
No offense, but I think some of you are a little impatient with things considering the amount of SR customers who are looking for new phone providers. This SR thing hit pretty quick so these other companies are gonna take a little longer than normal in getting things setup for their new customers. I signed up with P8 on July 20th with porting my number as well. Here it is a little less than 4 weeks later and I am all set to go...number ported and all. |
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Fluxxer
join:2007-07-18
Kalamazoo, MI
clubs:
1 edit | The thing of it is, Packet 8 and Teleblend brought this on themselves when they "paid" to be preferred phone providers for ex-Sunrocket folks. You would think that they would have put the resources in place if they knew there was going to be an influx of new customers. From my dealings with them, that wasn't the case. 1-2 hours on hold to be told the same "we're escalating the port" line. The night I called to order service it took me 8 minutes to get someone, 3 weeks later 1-2 hours on hold?
Plus the service wasn't that great as far as quality goes, echo, dropped words, etc. I for one am glad I'm done with them. It might have been a good service for some people (and I'm happy for them after what we all went thru), but not for me.
So if I'm impatient about services promised and never delivered, thats my right. Seeing how it is my money.
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Brian Grif_n
Wireless Guru
join:2001-01-17
Reno, NV
| reply to Christie
I called to cancel Packet8 this morning - 29 days after signing-up. The reason I gave them was no progress on porting. The CS rep also checked and found no status update. She offered to "escalate" the issue, but I declined since it was escalated 2x before.
I was told I would get an e-mail today with my cancellation confirmation and an RMA to return the equipment. 30 minutes later I received the following e-mails:
Hi xxxxxx
Your LNP request was received and is in Progress.
Regards,
Packet8 Call Center Team.
Still no cancellation request though. Will it take 29 days to get that e-mail? 
--
Check out my website: www.renowirelessinfo.com |
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Fluxxer
join:2007-07-18
Kalamazoo, MI
clubs: | When I called and canceled it was in the evening so I didn't receive the RMA letter till about 2pm the next day. Right now my adapter is on the way to Sunnyvale, CA. thru UPS and is supposed to be delivered tomorrow. |
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muimui8
join:2007-08-15
new york cit
| reply to Brian Grif_n
I called this morning to cancel and got through to CS for the first time after signup. I also got the same e-mail on LNP. I will call to cancel again if I don't get the e-mail with RMA instruction. Let's all keep good record of what happened just in case for CC dispute. |
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unhappy_customer
@comcast.net
thumbs down from:
Sly
| reply to Christie
Important Note; If p[acket8 has lied to you about the porting process, as they have to me. Then please report them to the FTC and BBB. Info below.
NOTE: Call and complain to packet8 about the porting problem and they will give you a second month for free as well. AGAIN I DO not want an 2ndnd free month, I would rather have the number transferred as promised, or I should receive a response at least.
I was a sunrocket customer, I signed up with Packet8 since the sleezy sales rep said porting will take 2-3 days because they are also on teh level3 network and because they are preferred partner of sunrocket.
Its been over a month since I have signed up with packet 8. I called 3-4 times, the manager was never available and on top of that the managers never called back.
I have filed complaint with the BBB and am writing to FTC, since the sales rep lied, and they have tied up my number.
BBB: »https://odr.bbb.org/odrweb/public/GetStarted.aspx
»https://rn.ftc.gov/pls/dod/wsolcq$.startup
File a complaint so that they know its not ok to lie to potential customers. |
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christcorp
Premium
join:2001-05-21
Cheyenne, WY
·Bresnan Online
·VOIPo
1 edit | You just posted in another P8 thread recommending the BBB and FTC. Of course there you signed in also as an anon poster, but with the name Packet8customer. Sorry, if you sign up and log in here I and others MIGHT take you seriously. If not, then there is little chance in hell of anyone thinking of you as anything more than a troll. later...Mike... |
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