Porting # from SR to Packet8 in Teleblend http://www.dslreports.com/forum/r18713405 en Fri, 27 Nov 2009 18:20:24 EDT Fri, 27 Nov 2009 18:20:24 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18972179 Brian Grif_n : I also canceled P8 on 8/16, and my port to a different carrier is already complete - see my post »Re: Has anybody COMPLETED porting to their new provider?

I'm still waiting for my equipment return receipt from P8 - which I sent on 8/17.
--
Check out my website: www.renowirelessinfo.com]]> http://www.dslreports.com/forum/remark,18972179 Wed, 29 Aug 2007 10:14:44 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18966281 muimui8 : I canceled Pack8 on 8/16/07, 8 days after sign up b/c I got no LNP status on-line. I got the same e-mail you got on 8/16/07 saying that the LNP is in process. I got an e-mail on 8/17/07 with RMA number and instruction to return the equipment. I just got an e-mail dated 8/27/07 saying "We have both of the forms needed to submit to our carrier...". It appears that they started the LNP process the day I cancel with them and just processed the forms needed to submit to CLEC. But I'm with another provider already trying to port my number.... I'm going to be very upset if they screw up my porting with my new provider. What's going on with you?
]]> http://www.dslreports.com/forum/remark,18966281 Tue, 28 Aug 2007 13:28:56 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18930261 christcorp : Besides sympathy, all I can say is that if you already have the "Porting" process in progress with packet8, then you are asking for worse troubles if you know try to call up teleblend and have anything done with that number.

I know that Packet8 and MANY other providers are fighting this exact same battle trying to get ex-sunrocket numbers released. The gaining provider can only keep pressuring the clec who has to pressuring the losing provider. I know it sucks, but as I said many providers are having this problem with SunRocket/Teleblend.

If you sign with Teleblend in hopes of getting your number and canceling Packet8, you may or may not get the number back. Then you will be starting all over again later which still could take the 4-6 weeks to port.

I don't speak for any of the providers; including Packet8; but some of the provider's leaders I've spoken with feel confident that by the end of the month most of these headaches should be behind them. In other words, they feel that they are making progress with the clecs and the politics involved. Especially for those who never signed up for the taliban. That in no way is me or anyone else telling you that you should stay with Packet8 or anyone else you are having the similar problem with thinking you are guaranteed to have everything done in the next 7-10 days. Only that they are working on it and feel that progress is being made. You have to decide for yourselves. Just understand the risk however. You could call teleblend and they might be able to give you number back immediately. However, it could already be released to the clec and it could take you just as much time or more to get it back then to stay and continue to put pressure on the providers.

Anyway, that's my $0.0245343 Take it for what it's worth. Later.... Mike..... ]]> http://www.dslreports.com/forum/remark,18930261 Wed, 22 Aug 2007 21:03:41 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18929267 n8mack33 : I'm in the same boat. I signed up on July 20th and still haven't had my number ported. I am trying to determine if I can sign up with Teleblend for a month just to have my number forwarded to my cell phone until Packet 8 gets this sorted out. I am on hold with Teleblend right now, but I know I can't trust anything they say so I'm hoping someone here will give me some ideas.]]> http://www.dslreports.com/forum/remark,18929267 Wed, 22 Aug 2007 18:41:24 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18929242 srsucks : I called packet 8 today to find out what the heck is going on with the porting. I signed up with them on the 20th of July and I still don't have my numbers ported yet. After being on hold for 10 minutes I was told that Sunrocket will not release my numbers and what really sucks is we paid $200 for a 3rd line for business and only got 2 months worth of use from it. They are now working under the name Teleblend which everyone on here already knows. The operator said that they had a list of the numbers that Sunrocket had and then they slowly started disappearing so after doing an investigation they found out that Sunrocket is refusing to release those numbers and she said that's against the law and Packet 8 has filed a compliant with the FCC. She said what Sunrocket is trying to do is get people to call Teleblend and then try to get the customer to sign up with them in order to get their number back. I hate this crap so much and am thinking about just getting a damn normal phone line so I don't have to deal with this. I wouldn't be so pissed if I could get my $200 back.]]> http://www.dslreports.com/forum/remark,18929242 Wed, 22 Aug 2007 18:38:27 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18929117 n8mack33 : I forgot to mention that I would like to only sign up with Teleblend for a month or so until Packet 8 gets the number ported to Packet 8.

Teleblend told me over the phone that the number is gone, and that the only way I could activate it would be to sign up with them. This is ethically and legally wrong it seems to me, but I don't know what choice I have.]]> http://www.dslreports.com/forum/remark,18929117 Wed, 22 Aug 2007 18:18:44 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18929031 n8mack33 : Someone please help! I have been wading through these forums all day and have been on the phone with Packet 8 and even Teleblend.

Packet 8 is blaming Teleblend for not releasing my number. I checked and it seems to be a Level 3 number. A supervisor said they are taking my case to the FCC. Somehow I don't think that will amount to much. In the meantime, I HAVE passed my 30 day period to cancel and still no port available.

Here is my question: is there anything I can do to get my old sunrocket number activated as soon as possible. I would even be willing to sign up with Teleblend. I don't even care about the equipment, I just have calls forwarded to my cell phone. I have the number on a bunch of signs and customers are going to think I'm out of business if I don't do something quick. Packet 8 seems to be implying that it could be weeks before the number is ported, and I can't afford to wait that long. Is there a chance I will lose the number all together? It will be expensive to have signs remade, but I can't go another 2-4 weeks without having the correct number on my signs.

Please help. Thanks.]]> http://www.dslreports.com/forum/remark,18929031 Wed, 22 Aug 2007 18:05:52 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18919447 anon : Hi, I've been reading this thread for some time to track my own problem. My SR number was with Global Crossing and it took a little over 3 weeks (07/21 -> 08/16) and now all is well.
Peace, Victor.]]> http://www.dslreports.com/forum/remark,18919447 Tue, 21 Aug 2007 14:12:35 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18914081 anon : FYI, i was not trying to use two different anon names. However, I am pissed, but I want my number ported and I want to make sure that user hear my experience for the horrible customer service from packet 8.

I called 3-4 times and not once i could speak to a manager, and they said someone would call me back and not once they called me back. My sales rep that signed me up lied and the support is hossible, and i dont have my phone number. So i hope you can understand why i am extremely unhappy.

FYI, i found this site dslreports via google for porting problems for sunrocket to packet8. ]]> http://www.dslreports.com/forum/remark,18914081 Mon, 20 Aug 2007 19:36:07 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18914354 HenryDavid : Leave the Packet 8 customers alone, this is a serious issue and should be left open to anyone during this time of serious issues.]]> http://www.dslreports.com/forum/remark,18914354 Mon, 20 Aug 2007 19:08:56 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18914011 anon : No I am not a troll. I am an unhappy customer. I did not recall

As you can see porting is an issue for sunrocket customers. I am pissed off as hell because they lied to me.

It really that simple. Maybe this is not a big deal to you but if you had a number for 15-20 yrs, and all of a sudden no one can reach you then its a big deal. Its really that simple.

I posted in two posts because I wanted to make sure that users get help and if enough users have been lied to (keyword is if) then they should complain and let Packet8 know that signing up customers in a deceiving manner is unacceptable. I can not speak for everyone but more me, i am unhappy that this and the fact that there customer server manager will not call me back or will not speak to me when i call. ]]> http://www.dslreports.com/forum/remark,18914011 Mon, 20 Aug 2007 18:18:16 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18913837 christcorp : You just posted in another P8 thread recommending the BBB and FTC. Of course there you signed in also as an anon poster, but with the name Packet8customer. Sorry, if you sign up and log in here I and others MIGHT take you seriously. If not, then there is little chance in hell of anyone thinking of you as anything more than a troll. later...Mike...]]> http://www.dslreports.com/forum/remark,18913837 Mon, 20 Aug 2007 17:50:13 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18913811 anon : Important Note; If p[acket8 has lied to you about the porting process, as they have to me. Then please report them to the FTC and BBB. Info below.

NOTE: Call and complain to packet8 about the porting problem and they will give you a second month for free as well. AGAIN I DO not want an 2ndnd free month, I would rather have the number transferred as promised, or I should receive a response at least.

I was a sunrocket customer, I signed up with Packet8 since the sleezy sales rep said porting will take 2-3 days because they are also on teh level3 network and because they are preferred partner of sunrocket.

Its been over a month since I have signed up with packet 8. I called 3-4 times, the manager was never available and on top of that the managers never called back.

I have filed complaint with the BBB and am writing to FTC, since the sales rep lied, and they have tied up my number.

BBB: »https://odr.bbb.org/odrweb/public/GetStarted.aspx
»https://rn.ftc.gov/pls/dod/wsolcq$.startup

File a complaint so that they know its not ok to lie to potential customers. ]]> http://www.dslreports.com/forum/remark,18913811 Mon, 20 Aug 2007 17:47:28 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18888353 muimui8 : I called this morning to cancel and got through to CS for the first time after signup. I also got the same e-mail on LNP. I will call to cancel again if I don't get the e-mail with RMA instruction. Let's all keep good record of what happened just in case for CC dispute. ]]> http://www.dslreports.com/forum/remark,18888353 Thu, 16 Aug 2007 16:17:09 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18886367 Fluxxer : When I called and canceled it was in the evening so I didn't receive the RMA letter till about 2pm the next day. Right now my adapter is on the way to Sunnyvale, CA. thru UPS and is supposed to be delivered tomorrow. ]]> http://www.dslreports.com/forum/remark,18886367 Thu, 16 Aug 2007 11:35:49 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18886299 Brian Grif_n : I called to cancel Packet8 this morning - 29 days after signing-up. The reason I gave them was no progress on porting. The CS rep also checked and found no status update. She offered to "escalate" the issue, but I declined since it was escalated 2x before.

I was told I would get an e-mail today with my cancellation confirmation and an RMA to return the equipment. 30 minutes later I received the following e-mails:


Hi xxxxxx

Your LNP request was received and is in Progress.

Regards,
Packet8 Call Center Team.



Still no cancellation request though. Will it take 29 days to get that e-mail? :uhh:
--
Check out my website: www.renowirelessinfo.com]]> http://www.dslreports.com/forum/remark,18886299 Thu, 16 Aug 2007 11:26:15 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18885678 Fluxxer : The thing of it is, Packet 8 and Teleblend brought this on themselves when they "paid" to be preferred phone providers for ex-Sunrocket folks. You would think that they would have put the resources in place if they knew there was going to be an influx of new customers. From my dealings with them, that wasn't the case. 1-2 hours on hold to be told the same "we're escalating the port" line. The night I called to order service it took me 8 minutes to get someone, 3 weeks later 1-2 hours on hold?

Plus the service wasn't that great as far as quality goes, echo, dropped words, etc. I for one am glad I'm done with them. It might have been a good service for some people (and I'm happy for them after what we all went thru), but not for me.

So if I'm impatient about services promised and never delivered, thats my right. Seeing how it is my money.

]]> http://www.dslreports.com/forum/remark,18885678 Thu, 16 Aug 2007 09:54:57 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18884510 anon : No offense, but I think some of you are a little impatient with things considering the amount of SR customers who are looking for new phone providers. This SR thing hit pretty quick so these other companies are gonna take a little longer than normal in getting things setup for their new customers. I signed up with P8 on July 20th with porting my number as well. Here it is a little less than 4 weeks later and I am all set to go...number ported and all. ]]> http://www.dslreports.com/forum/remark,18884510 Thu, 16 Aug 2007 01:33:52 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18883943 muimui8 : ATTCV told me that they could not port my numbers b/c GC owns them and they don't have contract with GC to port them. I was not happy about it, but at least they were upfront about it.

I then decided to sign up with P8 last week because it is suppose to be #2 in voice quality (not true based on what I'm reading here). I called to sign up because I want to make sure there are real people that I can talk to when I needed someone. But I soon found out that this is only true when you are a potential customer. After signup, I could not get anyone to talk to me even if I'm willing to be place on HOLD. Automated customer service hang up on me numerous times after a message saying something like "..too many callers and please try later..." I also could not get anyone to "live chat" with me because there's never an agent available. It also terminates you after few attempts trying to get someone.

During my signup, I made sure the rep knows that there is a number to be ported and that number was input into my account. She also told me how long it would take. But when I logged in, there's nothing in the LNP status section. Am I suppose to make another request online???? I did anyway, but online is telling me that my number is not eligible for porting w/o reason.

Was I suppose to make LNP request online AGAIN after signup? Those of you who have been talking to "someone"..
Can you tell me how can I get someone on the line so I can cancel? Thanks!]]> http://www.dslreports.com/forum/remark,18883943 Wed, 15 Aug 2007 23:37:38 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18875778 Brian Grif_n :
said by Fluxxer See Profile :

I went ahead an canceled my packet 8 service, got tired of the "we are escalating" line and the hours on hold just to hear it. Plus the service wasn't as good as it initially seemed, some echo and problems with the other person not being able to hear me...
I'm about to cancel too. Your thoughts about their service are exactly what I've experienced. I've already reconfigured my SR adapter and signed up with CallCentric. Not sure if they'll do a better job at porting my old numbers - but at least they have local numbers available to issue.
--
Check out my website: www.renowirelessinfo.com]]> http://www.dslreports.com/forum/remark,18875778 Tue, 14 Aug 2007 21:39:35 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18875063 Fluxxer : I went ahead an canceled my packet 8 service, got tired of the "we are escalating" line and the hours on hold just to hear it. Plus the service wasn't as good as it initially seemed, some echo and problems with the other person not being able to hear me.

Funny thing was when I canceled it was like "Ok, we'll send out the cancellation email with instructions to send the adapter back." Which was kinda nice that I didn't have to deal with some retention agent. :)

Anyways, so I'm looking again for a new provider for my voip needs, currently using Grand Central and Skype which so far so good. Maybe I already found it /shrug lol]]> http://www.dslreports.com/forum/remark,18875063 Tue, 14 Aug 2007 19:56:52 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18873931 Quattrohead : Mine has just completed so they are working on it......but boy is it frustrating.]]> http://www.dslreports.com/forum/remark,18873931 Tue, 14 Aug 2007 17:31:51 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18873285 HenryDavid : I signed with Packet 8 on 7/30, they assured me at that time my number porting process had begun, today I received 3 seperate emails, all stating,
"We have both of the forms needed to submit you application to our carrier. This
has been done, we are now processing your LNP application which can take about
2-4 weeks more not including errors in porting. We will do our best to expedite"

My LPN status on their web site has this to say,
" Added 08/14/2007 8:30AM Alva,Esther
Summary
LNP Case Status Email : 2007-08-14-08.30.00.000000
Details Application Submited"

No one at Packet 8 can explain what this means, I'm supposed to get a call back, yeah right.

Am I to believe that Packet 8 has waited 2 1/2 weeks before submitting forms to port my number ?????????]]> http://www.dslreports.com/forum/remark,18873285 Tue, 14 Aug 2007 16:01:33 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18872541 ryeny3 : "In a widely anticipated decision issued March 1, 2007, the Federal Communications Commission (FCC) granted a Petition for Declaratory Ruling filed by Time Warner Cable (TWC). TWC’s petition, filed exactly one year ago, asked the FCC to declare that telecommunications carriers are entitled, pursuant to Sections 251(a) and (b) of the Communications Act, to interconnect with incumbent local exchange carriers in order to provide public switched telephone network (PSTN) connectivity and other telecommunications services to providers of interconnected Voice over Internet Protocol (VoIP) service."

"..The FCC ruled "the classification of a third-party provider’s VoIP service as an information service or a telecommunications service is irrelevant to the issue of whether a wholesale provider of telecommunications may seek interconnection under Section 251(a) and (b). What matters is that the wholesale carrier is providing telecommunications for a fee; the type of service the carrier’s customer is providing (in this case, VoIP) is not relevant..."

"..The order clarifies that CLECs serving interconnected VoIP providers must provide number portability pursuant to section 52.23 of the FCC’s rules when a VoIP provider’s customer changes carriers..."

»www.telecomlawblog.com/fcc-daily···ers.html

If TWC did not think the FCC had jurisdiction, they wouldn't have filed. If the FCC did not believe they had the authority, they wouldn't have granted the petition. Unless I am missing something, the FCC clearly ruled that VoIP can port their numbers. ]]> http://www.dslreports.com/forum/remark,18872541 Tue, 14 Aug 2007 14:25:24 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18870700 Brian Grif_n : On July 17 I ordered P8, 2 days later I submitted my LNP request. Here I am in week #4 without a ported, local number. It wouldn't be quite so bad if P8 offered a local number to me in the first place like SR did.

I now have only 4 days left to cancel. No update whatsoever on the P8 web portal on the status of my port. Several calls have promised to escalate things - it's only escalated my blood pressure.
--
Check out my website: www.renowirelessinfo.com]]> http://www.dslreports.com/forum/remark,18870700 Tue, 14 Aug 2007 10:01:07 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18867667 benad76 : I actually started this discussion on the other thread discussing Teleblend TOS. Someone said FCC this, computer crimes that.

I think I read where Teleblend is not even a U.S. Company. I know they have some kind of agreement to use a legit US company to help manage, but is Teleblend's parent company subject to US laws?

I mean, if they do business here, but their corporate office is in Sri Lanka somewhere, how could they be fined or made to comply? Will the FBI pull their plug for not operating under US laws correctly?

I don't think so.

Be Well.]]> http://www.dslreports.com/forum/remark,18867667 Mon, 13 Aug 2007 20:19:32 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18867258 HenryDavid : I agree with both of the last 2 posts, Sunrocket gave me the impression their accounts for home office and residential were the same.

I don't know why us home office users are being jumped on here by other posters, they seem misinformed.

I'm still waiting for my number to port, it's going on 3 weeks. This is obviously hurting my business.]]> http://www.dslreports.com/forum/remark,18867258 Mon, 13 Aug 2007 19:19:00 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18866325 Cogdis : Henry I don't know about your situation, but my cousin called sunrocket last year looking for a business line. They said they're business line is the same price as the residential package. I have a feeling that they sold it as a business package to anybody who was looking for one.]]> http://www.dslreports.com/forum/remark,18866325 Mon, 13 Aug 2007 17:00:44 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18866317 ryeny3 : I have a home office and I enrolled with SR using a business name. I remember SR assuring me this was fine. More important than any verbal or written assurances by individual employees, I am certain that reasonable home office use was allowed in SR's TOS. ]]> http://www.dslreports.com/forum/remark,18866317 Mon, 13 Aug 2007 17:00:12 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18866157 HenryDavid : "Home Office use consistent with residential use was not a violation of TOS. Similar language was included under acceptable use in SR's TOS."

from a previous poster, ]]> http://www.dslreports.com/forum/remark,18866157 Mon, 13 Aug 2007 16:38:43 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18866133 HenryDavid : It would be nice to find the original TOS from Sunrocket in 2005, however, when a Representative tells you the terms prior to engaging their service you do have recourse, of course proving this is another story. Based upon Sunrockets prior and recent history I'd imagine that I do have a case. Also my phone records and the fact that I had operated within their TOS in that there was not excessive usage and the usage was within "normal home office usage patterns".

Why you choose to defend Sunrocket is beyond me, based upon the company's TOS and their recent business practices I believe I have a reasonable gripe.]]> http://www.dslreports.com/forum/remark,18866133 Mon, 13 Aug 2007 16:36:04 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18865987 ryeny3 : From TB TOS:

You are expressly prohibited from using the Service for ... any other activity that results in excessive usage inconsistent with normal residential or home office usage patterns.

I believe this is identical to the wording in SR's TOS. ]]> http://www.dslreports.com/forum/remark,18865987 Mon, 13 Aug 2007 16:14:16 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18865789 christcorp : look Henry; you're trying to put in a Gentleman's handshake with the law. The customer service person on the phone will tell you anything you want to hear to get you to sign up. Unfortunately, you don't have any hard proof of that. And, unfortunately for you, most states fall under what in the legal profession is called the "4 corner law". Meaning, if it isn't within the 4 corners of a piece of paper, then it doesn't exist. The 4 corners of SunRocket's TOS states that it's for residential use. Rationalize it anyway you want. That is what any lawyer you want to pay is going to tell you. later... Mike....]]> http://www.dslreports.com/forum/remark,18865789 Mon, 13 Aug 2007 15:39:36 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18865608 HenryDavid : When I signed with Sunrocket 2 years ago they said I should have NO PROBLEM using their service with a home based business.]]> http://www.dslreports.com/forum/remark,18865608 Mon, 13 Aug 2007 15:12:53 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18863697 rbsummers :
said by WifyPoo :

In fact you probably planned to use TB for a short period only, which is not illegal, but also not "honorable" thing to do. So don't be surprised when they screw you back.
Actually, it was not illegal, and it was also not "not honorable" - TeleBlend was offering a month-to-month service, no contract required - so you could use them for one month, or as long as you wanted to stay with them. So I don't appreciate being screwed back, by a company that not following it's own statements.]]> http://www.dslreports.com/forum/remark,18863697 Mon, 13 Aug 2007 10:24:52 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18856540 ryeny3 : dmolavi,

Thank you for all of the info you have provided. I have an unlocked Innomedia and an AC-211-SR. I have no problems logging into either. I was unable to establish service with TeleBlend on the Innomedia after I had performed a factory reset. I thought I needed the user and PW info from TeleBlend to establish service. I selected Nuvio since it had clear instructions for both adapters. It only took a few minutes to setup two new accounts with Nuvio.

As soon as I realized that TeleBlend was unable to provide the promised level of service I decided to go with another provider.

]]> http://www.dslreports.com/forum/remark,18856540 Sun, 12 Aug 2007 00:04:17 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18855702 dmolavi :
said by ryeny3 See Profile :

Since I reset my adapter after SunRocket flamed out, I can't configure my adapters w/o the user ID and PW from TeleBlend. I filed a ticket on 7/19. Once I realized that this info wasn't coming, I set up accounts with Nuvio and I was making calls a few minutes later.
which ATA do you have? for the AC-211-SR (and N) and innomedia, try the site in my .sig for passwords. if you have the AC-211, my site also has two programs that you can run to figure out the password.
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net]]> http://www.dslreports.com/forum/remark,18855702 Sat, 11 Aug 2007 20:46:54 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18854325 ryeny3 : When I called Nuvio about my number being snatched back, the rep thought I had just called. A coworker had just told him a similar story a few minutes before and he was surprised to hear that I had the same problem.

Since the services are less that those advertised when I paid TeleBlend on 7/18, I filed complaints with the FCC and the Internet Crime Complaint Center. I also described the porting problem.

Since I reset my adapter after SunRocket flamed out, I can't configure my adapters w/o the user ID and PW from TeleBlend. I filed a ticket on 7/19. Once I realized that this info wasn't coming, I set up accounts with Nuvio and I was making calls a few minutes later.

On 7/20, I filed a ticket with TeleBlend stating that I did not want to transfer my number to them. I also notified them that I intended to port my numbers to Nuvio.

I am trying to forward my calls with limited success. On one account callers are disconnected after a few seconds. On the other account callers are told my number is disconnected. ]]> http://www.dslreports.com/forum/remark,18854325 Sat, 11 Aug 2007 15:09:57 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18853280 Hosed in WI :
said by TeleBlendBL See Profile :

While I do not doubt what "Hosed in WI" has been told and the sincerity of his/her frustration in understanding the root cause of this issue, TeleBlend is not party to it.
Unfortunately TeleblendBL I am not the only one being told this, not the only one filing FCC complaints, nor the only one who's porting is hung up because of Teleblend's incompetence.

I honestly don't believe they are doing it on purpose (but I am a trusting kind of guy). I just think they are a group of opportunists who jumped in to make a quick buck and have yet to figure out how to run their systems.

If we are lucky Teleblend will quickly pull their collective heads out of their a$$es and clean our numbers out of their system.]]> http://www.dslreports.com/forum/remark,18853280 Sat, 11 Aug 2007 11:29:17 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18852650 dmolavi :
said by CharlieL7 :

TeleblendBL - can you give us any hint when Teleblend will have it's own web site where we can see what features we're actually getting and how we'll be able to control them? It's strange going to the SR site, and even stranger when TB tech support swears that the Sunrocket site doesn't affect TB accounts, while of course it does.
most likely, they're just going to retool the SR site and rebrand it w/ TB logos, since they apparantly have taken over the SR infrastructure. »https://www.myteleblend.net/documents/Te···2707.pdf
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NukedGallery.net]]> http://www.dslreports.com/forum/remark,18852650 Sat, 11 Aug 2007 08:01:33 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18852189 anon : TeleblendBL - can you give us any hint when Teleblend will have it's own web site where we can see what features we're actually getting and how we'll be able to control them? It's strange going to the SR site, and even stranger when TB tech support swears that the Sunrocket site doesn't affect TB accounts, while of course it does. ]]> http://www.dslreports.com/forum/remark,18852189 Sat, 11 Aug 2007 03:03:29 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18851825 voiplover :
said by HenryDavid See Profile :

On July 30th Packet 8 assured me that my old number would be ringing by Aug. 1st. I didn't even receive the replacement gizmo until Aug. 2nd. They then PROMISED me that within 7-10 days my number would be ported. 2 weeks later and no porting, all they can say now is to wait and perhaps in 4-6 weeks the number will be ported. 2 lies, no service, yet they have my money. Today a rep. from packet8 told me that "originally they were telling customers 7-10 days would complete the porting, now however due to some illegal activity by Teleblend the porting processes are being held up", this statement came directly from the Packet8 representative. This better not be true !!
Rest assured that if you didn't sign up for TB service and they did a pull on your number after it ported to P8, they will be fried at the stake by the FCC, The clecs are heavily regulated on their paper trails (one of the big reasons for voip ports taking longer) that the clecs will turn over ALL the info with out regards....
TB will then be liable to you also. They do not own the number. You do.]]> http://www.dslreports.com/forum/remark,18851825 Sat, 11 Aug 2007 00:55:51 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18850506 dmolavi :
said by HenryDavid See Profile :

On July 30th Packet 8 assured me that my old number would be ringing by Aug. 1st. I didn't even receive the replacement gizmo until Aug. 2nd. They then PROMISED me that within 7-10 days my number would be ported. 2 weeks later and no porting, all they can say now is to wait and perhaps in 4-6 weeks the number will be ported. 2 lies, no service, yet they have my money. Today a rep. from packet8 told me that "originally they were telling customers 7-10 days would complete the porting, now however due to some illegal activity by Teleblend the porting processes are being held up", this statement came directly from the Packet8 representative. This better not be true !!
read this thread, and i think, one other here on DSLR. It does seem like TB is doing something here...
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NukedGallery.net]]> http://www.dslreports.com/forum/remark,18850506 Fri, 10 Aug 2007 20:39:19 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18850479 HenryDavid : On July 30th Packet 8 assured me that my old number would be ringing by Aug. 1st. I didn't even receive the replacement gizmo until Aug. 2nd. They then PROMISED me that within 7-10 days my number would be ported. 2 weeks later and no porting, all they can say now is to wait and perhaps in 4-6 weeks the number will be ported. 2 lies, no service, yet they have my money. Today a rep. from packet8 told me that "originally they were telling customers 7-10 days would complete the porting, now however due to some illegal activity by Teleblend the porting processes are being held up", this statement came directly from the Packet8 representative. This better not be true !!]]> http://www.dslreports.com/forum/remark,18850479 Fri, 10 Aug 2007 20:34:38 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18848343 ryeny3 : Now that TeleBlend has snatched back my ported numbers, on one account callers hear the number has been disconnected or out of service. I am able to forward calls on the other line.

I continue to submit trouble tickets, since I have not been able to reach TeleBlend by phone. ]]> http://www.dslreports.com/forum/remark,18848343 Fri, 10 Aug 2007 15:02:37 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18846872 dmolavi :
said by tequilla :

Well to teleblendbl, i wish to make it clear that i transitioned to teleblend successfully and sucessfully had both my incomming and outgoing jeopardized, unabashedly by the great teleblend. It does not seem to be a problem just with me but with thousands others who sucessfully blended with teleblend. I have no outgoing or incomming, and phones to their CSR says " all circuits are busy..." i am just horrifed to see that this is just a copy of the sunrocket problem, they went out without informing and now super(tele)blend, did the same i.e. temporarily shut down without informing its paid subscribers. Is there no body who can curtail such malpractices and shody dealings in this country. This is a rip off and teleblendbl is here to make blending of this issue, may be you are given a satellite phone to talk to that frog or fogg whatever his name is..... as all circuits are busy at this time at teleblend.
dispute the charges w/ your CC and file an FCC complaint. once the banks and the feds start knocking on their doors, maybe they'll get off their asses and fix things, if it isn't too late.
--
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NukedGallery.net]]> http://www.dslreports.com/forum/remark,18846872 Fri, 10 Aug 2007 11:47:44 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18846840 anon : Well to teleblendbl, i wish to make it clear that i transitioned to teleblend successfully and sucessfully had both my incomming and outgoing jeopardized, unabashedly by the great teleblend. It does not seem to be a problem just with me but with thousands others who sucessfully blended with teleblend. I have no outgoing or incomming, and phones to their CSR says " all circuits are busy..." i am just horrifed to see that this is just a copy of the sunrocket problem, they went out without informing and now super(tele)blend, did the same i.e. temporarily shut down without informing its paid subscribers. Is there no body who can curtail such malpractices and shody dealings in this country. This is a rip off and teleblendbl is here to make blending of this issue, may be you are given a satellite phone to talk to that frog or fogg whatever his name is..... as all circuits are busy at this time at teleblend.]]> http://www.dslreports.com/forum/remark,18846840 Fri, 10 Aug 2007 11:42:16 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18846834 guppy_fish :
said by TeleBlendBL See Profile :

The reason I can't comment on any Packet8 FCC action is because I am not privy to it and thus it would be inappropriate for me to speculate on its validity.
Why don't you just pack you spam some where else. Your nothing more than a paid for third party shill for TeleTubby.

You have no data to provide, everything you say within a day or two gets proven wrong ... bottom line is BBR folks know the real deal whats going on, even with paid shills posting here claiming the "want to help" the poor SR customers

All YOU want is your commission payment ... here's a free one, your never going to get a dime as Teletubby won't be around in a month]]> http://www.dslreports.com/forum/remark,18846834 Fri, 10 Aug 2007 11:41:57 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18846796 dmolavi : While I appreciate your response, I'm sure you are still biased towards the company that writes you a check.

Regardless, I doubt TB will continue to operate as a viable corporation given the negative publicity that has surrounded it since it's inception. Why? Consider the problems experienced this week. Customers who don't know about DSLR probably won't tolerate a week+ of no phone service, they'll go somewhere else. Or, they'll Google around and see these threads. Customers who do know about DSLR either won't sign up, or will do so just to save their number, and then leave. My unscientific poll of DSLR readers shows about 81% will do just that. That's a high enough attrition rate to sink any company.
--
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NukedGallery.net]]> http://www.dslreports.com/forum/remark,18846796 Fri, 10 Aug 2007 11:36:36 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18846748 TeleBlendBL : Once again, my post above is crystal clear regarding TeleBlend's position on the issue. As far as being the "PR" person not much to say there. Folks here knew me and my sincerity in helping SunRocket customers in my former life and I think most know my intentions are always in good faith and I'm not just going to post something because it sounds good. I post based on all information available to me at the time and have ALWAYS been forthright and honest in that regard. I'm especially sensitive to it with former SunRocket customers because, as I've stated multiple times, I think the manner in which customers were left was unspeakable.

I can sit here and tell you that the majority of TeleBlend customers have transitioned successfully, but that doesn't really matter because the customer who is having problems isn't really going to be helped or assuaged that other customers are doing fine.

I can tell you this: Significant progress has been made as TeleBlend transitions customers and gets things up and running. Given the circumstances under which things occurred the process was not going to be perfect, but it will get better. For some, understandably, this progress may not come fast enough and that is a decision each individual will have to make. But TeleBlend has put in place a service and offering that will serve customers for years to come. Again, I'll leave it to each existing and potential customer to determine what works best for them.

If you have questions feel free to PM me. Again, I'm here to keep the lines of communication open between TB and the customers. As I type this I know some will respond skeptically and that I understand.

The reason I can't comment on any Packet8 FCC action is because I am not privy to it and thus it would be inappropriate for me to speculate on its validity.]]> http://www.dslreports.com/forum/remark,18846748 Fri, 10 Aug 2007 11:28:39 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18846714 ryeny3 : Home Office use consistent with residential use was not a violation of TOS. Similar language was included under acceptable use in SR's TOS. ]]> http://www.dslreports.com/forum/remark,18846714 Fri, 10 Aug 2007 11:23:48 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18846693 dmolavi : Good.

Growing pains or not, they shouldn't launch a service, just expecting it to go smoothly from day 1. They bit off more than they can chew, and they're going to suffer the repercussions of that.
--
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NukedGallery.net]]> http://www.dslreports.com/forum/remark,18846693 Fri, 10 Aug 2007 11:20:20 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18846685 ryeny3 : I filed an FCC complaint. I also described that lack of advertised services.]]> http://www.dslreports.com/forum/remark,18846685 Fri, 10 Aug 2007 11:18:53 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18846621 christcorp :
said by dmolavi See Profile :

said by christcorp See Profile :

said by HenryDavid See Profile :

I'm into 2 weeks without my pre-existing number, I run a business here for 24 years, it's killing me, I'm losing clients left and right, I'll have to shut down the business.

Thanks sunrocket, expect a HUGE lawsuit.
I could be wrong, but I didn't know that SunRocket had "Business" lines. Only residential. Later... Mike...
Yeah, using it for business purposes was against their TOS.
That's what I thought. Also, the frustration levels are high, but why do people keep talking about lawsuits with SunRocket. They know darn well that they aren't going to sue anyone. 1st; If sunrocket went out of business, there's no one to sue. 2nd; The excuse about losing money and business clients is BS when the provider specifically says you CAN'T use the service for that purpose. Oh well. People say a lot of things when they let emotions kick in instead of just thinking it through. Later... Mike....]]> http://www.dslreports.com/forum/remark,18846621 Fri, 10 Aug 2007 11:09:00 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18846491 dmolavi :
said by christcorp See Profile :

said by HenryDavid See Profile :

I'm into 2 weeks without my pre-existing number, I run a business here for 24 years, it's killing me, I'm losing clients left and right, I'll have to shut down the business.

Thanks sunrocket, expect a HUGE lawsuit.
I could be wrong, but I didn't know that SunRocket had "Business" lines. Only residential. Later... Mike...
Yeah, using it for business purposes was against their TOS.
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NukedGallery.net]]> http://www.dslreports.com/forum/remark,18846491 Fri, 10 Aug 2007 10:45:44 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18846483 christcorp :
said by HenryDavid See Profile :

I'm into 2 weeks without my pre-existing number, I run a business here for 24 years, it's killing me, I'm losing clients left and right, I'll have to shut down the business.

Thanks sunrocket, expect a HUGE lawsuit.
I could be wrong, but I didn't know that SunRocket had "Business" lines. Only residential. Later... Mike...]]> http://www.dslreports.com/forum/remark,18846483 Fri, 10 Aug 2007 10:44:08 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18846381 dmolavi :
said by ryeny3 See Profile :

Although I intended to stay with Teleblend, I was unhappy with the lack of promised features. I opened two accounts with Nuvio and I ported my numbers from Teleblend. When callers were unable to reach me, I spoke with escalations at Nuvio. After checking, Nuvio confirmed that Teleblend ported my numbers back.
please get supporting documentation from nuvio for both numbers and file a complaint w/ the FCC.
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NukedGallery.net]]> http://www.dslreports.com/forum/remark,18846381 Fri, 10 Aug 2007 10:30:16 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18846376 ryeny3 : Although I intended to stay with Teleblend, I was unhappy with the lack of promised features. I opened two accounts with Nuvio and I ported my numbers from Teleblend. When callers were unable to reach me, I spoke with escalations at Nuvio. After checking, Nuvio confirmed that Teleblend ported my numbers back.

After my numbers ported away, I completed a trouble ticket asking to cancel my account. Hopefully, Teleblend will fail to respond to this ticket, as they have with several prior tickets. ]]> http://www.dslreports.com/forum/remark,18846376 Fri, 10 Aug 2007 10:29:00 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18846210 dmolavi : also, while I understand your commitment to the company providing your paycheck, as their PR guy, you also have a commitment to the customers. after all, if people start canceling their TB service based on bad phone service, customer service, etc...there won't be a company to cut you a check.
it's in your own best interest to be forthright and honest with us, even if it means admitting that TB screwed up. Lisa Throckmorton could do it - »biz.yahoo.com/bw/070808/20070808···tml?.v=1 (btw, it appears that SpeakerBox Communications isn't a telecom company, as the name somewhat implies, rather it's yet another PR firm hired by TB).
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NukedGallery.net]]> http://www.dslreports.com/forum/remark,18846210 Fri, 10 Aug 2007 10:07:03 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18846190 guppy_fish :
said by TeleBlendBL See Profile :

I cannot provide any insight or guesses on what has happened here only to surmise that amidst the massive migration underway something has been lost in translation.
Teletubby is clueless, they don't know how to manage the SR assets and they have NO idea what the process is to release numbers

I have warned others NOT to sign up with Teletubby as there TOS clearly states they have no obligation to honor a request to port a number ...

TeleTubby always says its someone Else's fault, be it the SR assets, the CLEC's or VOIP providers they are trying to screw or the inner working of phone number porting

This Shiz storm hasn't gone from tropical to hurricane, and its expected to make Katrina look like a drizzle]]> http://www.dslreports.com/forum/remark,18846190 Fri, 10 Aug 2007 10:04:45 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18846177 dmolavi : Are you going to blame Global Crossing, or Level 3, or Focal, or...?

Whatever is happening, is happening on the TeleBlend side. Packet8 has confirmed that, and apparently is filing an FCC complaint about it. It would seem that even though Packet8 is submitting the LSR, TB is not replying the the FOC (in the case of numbers being "held hostage").

As to why numbers are being pulled back from Packet8 and VoicePulse, again, this isn't something that makes sense to be initiated by the 3rd party, as they would be losing a newly gained customer. TB, on the other hand, could do an automated pull and re-activate the number in their system.
--
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NukedGallery.net]]> http://www.dslreports.com/forum/remark,18846177 Fri, 10 Aug 2007 10:02:14 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18846112 TeleBlendBL : Let me state definitively that TeleBlend is not holding any numbers despite what has been relayed on this thread is in no way connected to this issue.

While I do not doubt what "Hosed in WI" has been told and the sincerity of his/her frustration in understanding the root cause of this issue, TeleBlend is not party to it.

I must go back to the manner in which SunRocket unraveled and the unprecedented challenge that carriers and providers faced in scrambling to transition SunRocket customers (and their numbers) to where they needed to be. While all parties involved have done a remarkable job in cleaning up the job as best they could, it is not surprising that issues will come up from time to time due to the speed at which all of these customers were left hanging.

Again, on this particular issue TeleBlend is in no way involved in holding any numbers nor would the company have the means to do so. I cannot provide any insight or guesses on what has happened here only to surmise that amidst the massive migration underway something has been lost in translation.]]> http://www.dslreports.com/forum/remark,18846112 Fri, 10 Aug 2007 09:50:39 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18842401 dmolavi :
said by WifyPoo :

it's your fault for signing up with TB. By signing up with them, you gave them permission to control your number. And they are not required to release your number.

It is not reasonable behavior on your part to sign up with TB if your real intention was to have a different company be your service provider. In fact you probably planned to use TB for a short period only, which is not illegal, but also not "honorable" thing to do. So don't be surprised when they screw you back.
IIRC, he stated in another thread that he did NOT sign up w/ them. »Re: Sunrocket stealing numbers back??
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NukedGallery.net]]> http://www.dslreports.com/forum/remark,18842401 Thu, 09 Aug 2007 17:41:15 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18842395 dmolavi : i've forwarded this to ms bickford so she is aware of the scope of the problem, and potential ramifications.]]> http://www.dslreports.com/forum/remark,18842395 Thu, 09 Aug 2007 17:40:26 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18842394 anon : it's your fault for signing up with TB. By signing up with them, you gave them permission to control your number. And they are not required to release your number.

It is not reasonable behavior on your part to sign up with TB if your real intention was to have a different company be your service provider. In fact you probably planned to use TB for a short period only, which is not illegal, but also not "honorable" thing to do. So don't be surprised when they screw you back.]]> http://www.dslreports.com/forum/remark,18842394 Thu, 09 Aug 2007 17:40:24 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18842214 HenryDavid : I'm into 2 weeks without my pre-existing number, I run a business here for 24 years, it's killing me, I'm losing clients left and right, I'll have to shut down the business.

Thanks sunrocket, expect a HUGE lawsuit.]]> http://www.dslreports.com/forum/remark,18842214 Thu, 09 Aug 2007 17:16:24 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18840133 anon : Folks, after spend a total of 9 hours on hold with Packet8 and talking to 8 or 9 different techs and customer service reps, it appears that we have located the problem with my number not porting (after about 3 weeks of waiting). Teleblend has apparently taken control of a whole group of phone numbers and are not properly releasing them. The numbers go through the port process, but then get "stuck" when Packet8 enables them on their systems.

I am in that phone number hell. If someone from the Packet8 system calls my ported number it works fine, but if someone from the outside world calls my number, the call will not route correctly because it is now registered on 2 different systems.

Packet8 is filing a complaint with the FCC today about Teleblend on behalf of the hundreds of phone number stuck in this situation.

Somehow getting the Federal Government involved in my phone number porting situation doesn't seem to bode real well for getting it resolved any time soon.

What a complete and utter mess this has been...]]> http://www.dslreports.com/forum/remark,18840133 Thu, 09 Aug 2007 12:03:47 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18839159 Quattrohead : My port was suppose to have happened yesterday according to Level 3 AND ChoiceOne. I guess P8 are back logged, but as you guys say, they have the "satisfaction warrantied" period to do their stuff.
We have been without our number for 3 weeks now and its getting less and less important every day. Nearly everyone in the US knows and call our cells now, its just the folks in England we need to consider now. A few calls will fix that for good.
GrandCentral, VS N2N and Hotspot@home is looking like a favorable combination now.]]> http://www.dslreports.com/forum/remark,18839159 Thu, 09 Aug 2007 08:51:46 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18838315 Brian Grif_n :
said by Fluxxer See Profile :

In regard to my port, I just spent the last hour and a half on hold with Packet 8 only to be told that they, "Will escalate the request and get back to me by email." Not looking real great in book. I submitted my request on July 21st, so it's going on almost 3 weeks here.

Initially I thought I had made the right choice with Packet 8, but now I'm starting to wonder. The last week or so the call quality has been kinda spotty, some echo and the person on the other end has been having problem hearing me...
My experience too - except I initiated the port request 2 days earlier than you - and still nothing. I agree with your comments on voice quality.
--
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Initially I thought I had made the right choice with Packet 8, but now I'm starting to wonder. The last week or so the call quality has been kinda spotty, some echo and the person on the other end has been having problem hearing me.

Think I will give them till tomorrow to get back with me on my port, if I hear nothing I'm done with them. I'm still within my 30 days to cancel and get a refund.]]> http://www.dslreports.com/forum/remark,18836843 Wed, 08 Aug 2007 21:28:52 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18836188 HenryDavid : My number is supposedly carried by Level 3 but it's already taken 2 weeks and the number has not ported. I fear that I had a distinctive ring function on my number which I cannont change currently and that may be slowing the process.]]> http://www.dslreports.com/forum/remark,18836188 Wed, 08 Aug 2007 19:45:04 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18804282 anon : Ported successfully to Packet8. Requested LNP on 7/26 and it was completed on 8/1. Equipment arrived 3 days after I signed up; activation was OK except they did not initially assign a phone number to my account. Had to call tech service, they fixed that on the spot. So far, so good. Sound quality is excellent, even on international calls.]]> http://www.dslreports.com/forum/remark,18804282 Fri, 03 Aug 2007 15:44:47 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18796326 Brian Grif_n : I got around to calling P8 today - 2 weeks after LNP request. The CS rep said he would email the LNP department and escalate my case. He said it was unusual for it to take this long.
--
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"At the present time we are waiting for a porting day
for your telephone number"]]> http://www.dslreports.com/forum/remark,18789207 Wed, 01 Aug 2007 11:38:39 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18789082 armon0022 : I also signed up with packet8 on July 16, requested that my sunrocket number be port, at that point I was told it would take 5-6 days...I called a week later then I was told it would take 7-10 days....called 10 days later...now they are saying "the lnp department is working on it..we don't know when it will be ported"]]> http://www.dslreports.com/forum/remark,18789082 Wed, 01 Aug 2007 11:20:09 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18787539 schnauze : Yes, Packet8 has direct connections with both Level3 and GC. Those ports are happening fast. Other carriers are going through the "normal" VoIP porting process which takes a bit longer. Call to be sure that the LNP process is going, but rest assured that it will occur, eventually. ]]> http://www.dslreports.com/forum/remark,18787539 Wed, 01 Aug 2007 02:30:57 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18782113 Brian Grif_n : Thanks for the replies. Looks like my case is not the norm. Will give them a call and give an update here.

I wonder if they have different delays wit different carriers (Level3, GlobalCrossing, etc.)? My numbers are with Pac-West.
--
Check out my website: www.renowirelessinfo.com]]> http://www.dslreports.com/forum/remark,18782113 Tue, 31 Jul 2007 11:56:17 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18782034 christcorp : Brian Griff, give packet8 a call. They will help you. As far as the 6 weeks for porting, and how it's "Conveniently" 2 weeks after the 30 day free trial, don't read anything into it. Almost all voip providers state approximately UP TO 6 weeks to port a number. Packet8 is using their resources to make this happen faster.

Also, as far as them making it AFTER your 30 day trial, that is NOT the norm. Most people don't switch over to a new voip provider and port their number the same day. Those who do, are very ignorant about voip and is asking for trouble. Whenever you want to change providers, you need to sign up with them and try them out for the trial period. Once you are convinced that they are the right provider for you, THEN YOU PORT YOUR NUMBER.

The same could and should have been done with the SunRocket refugees. You should have signed with packet8; tried them for at least a week; then ported your number. But, in the SR confusion keeping your number may have been something you didn't want to risk by waiting. This whole SR experience is a unique situation.

Anyway, call packet8 and let them find out about the porting delay. later... Mike....]]> http://www.dslreports.com/forum/remark,18782034 Tue, 31 Jul 2007 11:43:23 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18781803 loitus2 : I signed up for P8 a couple of weeks ago and was up and running w/ a temp # 3 days later, then 4 days after that my # was ported.]]> http://www.dslreports.com/forum/remark,18781803 Tue, 31 Jul 2007 11:14:13 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18781777 anon : I forgot to mention that I also had no indication throughout the porting process that Packet8 had even looked at my port request for my SR number either.

When I signed up for Packet8 service at the link provided in the Sherwood email..I had the opportunity to request that my SR number be ported to Packet8..which I did request.

Once my Packet8 account was active online..I could click on the LNP status on Packet8's customer service portal and I could see a status that said port requested or some such wording.

The only time that status changed on Packet8's customer service portal was after the port was completed..at which point the LNP status changed to port enabled..

.]]> http://www.dslreports.com/forum/remark,18781777 Tue, 31 Jul 2007 11:10:12 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18781633 anon :
said by Brian Grif_n See Profile :

Could people please report their porting experience from SR to P8?

I put in my 3 port requests and faxed in a copy of my SR online statement on July 19. To date there has been no updates whatsoever to my port request. I've noticed in other threads that with other providers they are getting port status updates, but again with P8 I have no confirmation that anyone has even looked at my port requests.

Do others on P8 have similar experiences?

I signed up for Packet8 service on 7/18/2007 in the evening at their online website that was linked to the SunRocket emails from Sherwood.

I requested that my SR number be ported to Packet8 at the time of signup. I saw nowhere that I needed to fax any proof to Packet8 that I actually owned the number that I wanted to port from SR.

The Packet8 adapter was delivered on 7/20/2007 via FEDEX overnight service and I was running on Packet8's temporary number within 10 minutes.

I opened a customer service problem case via Packet8's customer service portal on 7/22/2007 asking when the port of my SR number would be completed as Packet8 advertised quick porting of SR numbers.

The port of my SR number to Packet8 was completed on 7/24/2007 at which point I unplugged my SR Gizmo..

All in all..I was pretty pleased with Packet8's service in all this..]]> http://www.dslreports.com/forum/remark,18781633 Tue, 31 Jul 2007 10:47:10 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18781250 Brian Grif_n : Could people please report their porting experience from SR to P8?

I put in my 3 port requests and faxed in a copy of my SR online statement on July 19. To date there has been no updates whatsoever to my port request. I've noticed in other threads that with other providers they are getting port status updates, but again with P8 I have no confirmation that anyone has even looked at my port requests.

Do others on P8 have similar experiences?

EDIT: I just noticed on the bottom of my port request form states "If you do not see any change to the status of your online order after 6 weeks, please contact Customer Support." 6 weeks is conveniently 2 weeks past their trial period, so if they can't complete the port for some reason, I'm stuck with 3 out-of-area lines for a year unless I take the ETF hit :(
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Check out my website: www.renowirelessinfo.com]]> http://www.dslreports.com/forum/remark,18781250 Tue, 31 Jul 2007 09:40:28 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18720724 anon : Yes, for porting, had to fax them an invoice (the only one that SR didn't delete!) and my customer profile (because the invoice didn't have the SR phone number) to prove that it was my phone number and that it was paid up.]]> http://www.dslreports.com/forum/remark,18720724 Sat, 21 Jul 2007 20:17:50 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18720166 ferdeenand : No faxing...just fill out the needed info on the signup forms. Had the adapter in 2 days, and port completed the next day. ]]> http://www.dslreports.com/forum/remark,18720166 Sat, 21 Jul 2007 18:21:09 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18719789 anon : You guys that are porting from SR to Packet8, did you have to fax anything to P8? I didn't see anything about needing when signing up so though maybe they were given some access to verify I am with SR.]]> http://www.dslreports.com/forum/remark,18719789 Sat, 21 Jul 2007 16:54:32 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18718201 anon : Thanks. I had the same experience. 2-day Fedex for my adapter. Same setup as SR. If my number ports and I get the same level of service as I did from SR I'll be thrilled _ as long as they at least let me know when this ship hits the iceberg :mad:!!]]> http://www.dslreports.com/forum/remark,18718201 Sat, 21 Jul 2007 11:25:23 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18717961 joken : I signed up for P8 on Wednesday, got my adapter Friday, as was up and running on a temporary number in minutes. I went in to SR website and forwarded my calls on my old home number and it seems to work pretty well.

As far as porting, I think that 7-10 days should be a reasonable expectation. I doubt that Teleblend entering the picture has any effect on the process. As to how long the forwarding will continue to work....well who knows. :huh:]]> http://www.dslreports.com/forum/remark,18717961 Sat, 21 Jul 2007 10:24:57 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18717169 anon :
said by B See Profile :

Go into the SR portal (it's been up and down) and forward your number(s) to your new Packet8 number or at least to a cell phone. You should have done that long ago. The gizmo doesn't need to stay up.
-- B
From another user, thanks for the advice. My situation is similar.
Now, do you think TB will affect porting to P8? Will the two companies be fighting over my phone number? Will TB hold my number "hostage" if I don't sign up with them? If I don't, what will happen after the supposed "drop dead" date of Monday? Will having my SR number forwarded to my P8 number keep it ringing through after that? ]]> http://www.dslreports.com/forum/remark,18717169 Sat, 21 Jul 2007 03:17:30 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18717010 Brian Grif_n : You already received your Packet8 adapter? I ordered mine on Tuesday and it hasn't even shipped yet :(
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Check out my website: www.renowirelessinfo.com]]> http://www.dslreports.com/forum/remark,18717010 Sat, 21 Jul 2007 02:03:01 EDT Re: Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18713442 B : Go into the SR portal (it's been up and down) and forward your number(s) to your new Packet8 number or at least to a cell phone. You should have done that long ago. The gizmo doesn't need to stay up.

The gizmo being offline should not affect your LNP request in the slightest. I suppose the cc challenge conceivably could, but I really doubt it.

-- B
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In a realm outside causality and function]]> http://www.dslreports.com/forum/remark,18713442 Fri, 20 Jul 2007 15:46:32 EDT Porting # from SR to Packet8 http://www.dslreports.com/forum/remark,18713405 anon : Hi. I ordered packet8 earlier this week to replace sunrocket, and am hooked and it's working. I requested a port of my old home phone number that I brought to SR (not issued by SR), and the status on packet8 is still 'open'.

My question is, now that I have disputed the cc charge for SR (Chase already gave me a prorated refund), and have unplugged the SR adapter, calling my old number just fails. Will this be a problem with porting? As of last night, my old number would still ring on SR, so if I need it plugged in and ringable until the port goes through, I can. I just want to make sure I'm not doing anything that would prevent the port from going through. Can anyone help?

Thanks. ]]> http://www.dslreports.com/forum/remark,18713405 Fri, 20 Jul 2007 15:42:29 EDT