NetWatchMan
Premium,VIP
join:2001-03-13
Alpharetta, GA
| reply to dapoohda
Re: Best Buy ramping up oversight of Geek Squad troubleshooters
quote:
What's more, some agents complain that their mandate has shifted from fixing computers to providing a wide array of services -- such as hardware installation and virus removals. And Best Buy makes more doing a data backup and reinstalling Windows ($129), a process knows as restoring, than actually doing a diagnostic to uncover a problem ($69).
Right but virus *removal* is more than $200 so this is still more profitable than reinstalls.
However, based on what I know about malware removal from Windows systems I'm pretty skeptical that their $200 process, executed by "technicians" that make $10-20/hr. is actually effective. I'm real tempted to random drop a few infected machines off at Geek Squad and their similar competitors and then do a post cleaning review of their handiwork. Now THAT would be a story.
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Lawrence Baldwin
myNetWatchman
The Internet Neighborhood Watch |
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