rec9140
Provoice just DO it
join:2003-07-29
Mulberry, FL
| Re: Evolution of the VoIP market? said by Michieru2  :
The 911 system must be updated to get GPS data from cellphones, and be able to trace the source of a call.
This has already occurred, but many areas do not support cellular E911 and there are various phases of this as well. You can blame PSAPS and carriers alike for the slow implementation of this. BUT....This is still not a 100% resolution to things on the cellular side.
There are areas in FLoriDUH which support Phase 2 Cellular E911. Its not perfect, trust me, the number of phantom calls that are chased to "estimated addresses" is quite annoying. Especially when you have a busy shift and these calls are treated as high priority due to the nature they could be anything. 9 out of 10 times its a nothing call, some sat on the phone and hit the 9 button, or hit the wrong key or stuffed in their bag and hit the 9 key, etc.. Along with the flat out lies..."We don't have no cell phone (as some stupid ringtone plays in the background as the call back number is called...  )
Even in the areas that don't have cellular E911, most get at least ICLID (NOT ANI) the way the calls are routed in some areas is not via 911 trunks but just a forward to a POTS line that is programmed into each cell site. With the ICLID it helps to at least call back if disconnected, but the process to trace it back to a customer, get their co-ordinates from the carrier is not speedy and is laborious on the PSAP end.
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