ColorBASIC
8-bit Fun
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join:2006-12-29
Corona, CA
1 edit | Then maybe I'm reading that pie chart wrong 'Cause according to the filename it's Comcast.jpg and 68% rated their overall satisfaction with Comcast as Good or Excellent with 8% saying it's Poor or Very Poor.
Doesn't look like a beating to me and IMO overall satisfaction is the most important rating as customers consider all aspects of their service to arrive at their opinion of the service.
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TKJunkMail
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1 edit | Re: Then maybe I'm reading that pie chart wrong said by ColorBASIC  :'Cause according to the filename it's Comcast.jpg and 68% rated their overall satisfaction with Comcast as Good or Excellent with 8% saying it's Poor or Very Poor. Doesn't look like a beating to me and IMO overall satisfaction is the most important rating as customers consider all aspects of their service to arrive at their opinion of the service. You are right. Here is the link from the story:
»www.computerworld.com/action/art···umber=11
Comcast falls down in 2 areas - customer/technical support and the cost of the service.
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Karl Bode
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| By Beating, I was referring to the three paragraphs of criticism in their write-up:
quote:
As you might expect, customer comments about the service were mostly negative. Said one: "Really expensive. Poor customer service." Another chimed in, "The bigger they got, the less the tech support knows -- I called to ask a question and their support didn't know how to find an IP address!"
Quite a few people wrote to say that they came to Comcast not by choice, but because their previous broadband ISP was taken over by Comcast, or they have no other broadband alternative where they live. As part of a complex deal in which Time Warner and Comcast gained customers from the bankrupt Adelphia, some existing Time Warner customers were switched to Comcast, and some Comcast customers were switched to Time Warner.
Several Adelphia and Time Warner customers were especially unhappy with the changeover. Said one: "Since they took over from Adelphia, downloads and page loading [are] considerably slower. E-mail connections take at least two attempts to get into the server." Another added, "Recent changeover from Time Warner to Comcast has been a nightmare. Now we are getting a $10 per month increase to $49 for slower service than with Time Warner."
I've added that 68% thought it was "excellent" or "good". | |
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ColorBASIC
8-bit Fun
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join:2006-12-29
Corona, CA
1 edit | Re: Then maybe I'm reading that pie chart wrong Every provider has subs who have had a horrible experience. I would be one on that Comcast list as they were HORRID in my experience. Meanwhile I have a few neighbors who would be on the FiOS list of horrible experiences.
The scoreboard tells the story though, the vast majority of subs are very content with Comcast despite the received customer comments.
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Karl Bode
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join:2000-03-02
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| Re: Then maybe I'm reading that pie chart wrong These surveys are kind of useless in the fact that service from the same provider varies drastically by geographical region.
I've had Time Warner Cable in four locations. One was a miserable experience because a local car service was interfering with poorly shielded cable. Another location stunk because the line running to the house needed replacing.
The third and fourth locations saw rock-solid service, and the current location hasn't had a single outage in a year of service.
These survey responses also vary based on the technical understanding of the customer (re: gamers who need low latency vs. people who just browse and watch YouTube videos).... | |
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Titus Pullo
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BF69
join:2004-07-28
Camden, TN
| said by Karl Bode :I've added that 68% thought it was "excellent" or "good". So that means that 1 out 3 Comcast cutomers think that it's less than good. | |
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bi0tech
join:2003-06-19
1 edit | Beating seems about right to me.
Overall rating:
Comcast - 27E, 41G, 23A, 6P, 2VP
3.82 = 1.35 + 1.64 + .69 + .12 + .02
FIOS - 69E, 25G, 4A, 0P, 2VP
4.59 = 3.45 + 1 + .12 + 0 + .02
On a weighted scale of 5 thats a lead of 15.4%, with a similar lead of 16% in the top 2 satisfaction levels, and a dominant lead of 42% for an excellent rating. | |
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ColorBASIC
8-bit Fun
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join:2006-12-29
Corona, CA | Re: Then maybe I'm reading that pie chart wrong That's not a beating. That's Comcast being a bit less excellent than FiOS. | |
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| | bi0tech
join:2003-06-19 | Re: Then maybe I'm reading that pie chart wrong 42% less excellent to be exact =P
Sorry I forgot semantics have only one interpretation. | |
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