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schag001

join:2005-06-20
V7PJ27

3web down in North Vancouver

Hi folks,

anybody else that has the same problem. My (normaly) good running 3web account (cable) is down since 7:30 am this morning. I do not get an IP address. I tried all the basic trouble shooting (renew, release, turn off,etc.)

Anybody else with that issue?

Thanks
schag001


mark123anon

@kpmg.ca

Mine too in the West End Vancouver, and my brother too in Coal Harbor.

I think it's 3web. My friends on Shaw are fine.

I'm still in queue to speak to someone- you'll never guess how long I have waited. 4 hours, 17 minutes. I'm number 3 in line so probably a couple of more hours.



mark123anon

@kpmg.ca

Got through after 4h30m - their is an outage. They are working on it. No ETA.

Gah.



Scoop18

join:2006-08-05
Ottawa, ON

Good luck guys. You'll need it.



Quake110
Premium
join:2003-12-20
Ottawa, ON

reply to mark123anon

said by mark123anon :

I'm still in queue to speak to someone- you'll never guess how long I have waited. 4 hours, 17 minutes.
Whaaa!?!??! damn! That's just too long, I've never waited that long with Rogers...

Good luck with 3web, cyberus, cia, whatever they are called now...


Scoop18

join:2006-08-05
Ottawa, ON

I once waited about two hours and that was at 9:00 a.m. when they weren't having any problems. That's one of the reasons that I left.



Quake110
Premium
join:2003-12-20
Ottawa, ON

said by Scoop18:

I once waited about two hours and that was at 9:00 a.m. when they weren't having any problems. That's one of the reasons that I left.
LOL, that's just sad. Did they have some good waiting music tho?


Scoop18

join:2006-08-05
Ottawa, ON

It is sad. No music, just some British woman saying "your call is important to us, please wait on the line". Obviously not important enough to hire more people to answer the phone.


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