SteveH07
join:2007-07-25
Andover, MN
| reply to RockyBB
Re: Official TeleBlend Interview thread with CEO
Your arguments are logical from a competitive perspective. For now, lets assume Teleblend.net knows exactly how these passwords changed and they were involved. It certainly could be found out and be reported if Mr. Fogg chooses to explain.
If My Fogg cannot explain a logical reason why the boxes were shut down then he will accomplish the exact opposite of why he decided to come to this forum in the 1st place. He figured out how to give his company a black eye in just a few short answers before he went down for the count.
Upsetting customers happens from time to time in a lot of business. This one is much different than most.... Mr. Fogg hopefully realizes that most VOIP buyers are purchased from technical savvy people (most are males). Technically savvy consumers hear of companies like Teleblend though google searches on VOIP etc. If they hear about Teleblend.net from somewhere else, these technically savvy consumers tend on googling some more to get some feedback from others. Note, this forum will come right to the top of a google search for months and years to come. He most likely will now have people who rate their service on other sites negitively because of this. So, he got the wrong people upset. If he didn't care, he would have never came on this forum in the 1st place.
I'm now 24 hours away from pulling the plug on TB unless he explains how this happened and I am hoping others will follow or convert to another carrier. I've recommended SR to about 30 not-so-savvy customers and they have emailing me what I am doing. They are in the process on converting to TB. So Mr. Fogg needs to understand both the short term and long term game. While my personal revenue to TB won't make or break Mr. Fogg's VOIP venture he may want to consider the longer term impact of locking peoples Gizmos in the form of "bad-will". |
|
WeenieBoy
join:2003-06-25
Pasadena, MD
 ·Verizon FIOS
 ·Comcast
| reply to jmcode
jmcode to answer (my answers:) ) your points
1) Agree
2) Agree
3) Agree website states so
4) Not sure where you are going but, that quote is in the context of the customer breaking contract NOT sunrocket.
5)May have Agree
6) Yes the service is working but NOT from sunrocket. TOS is void and not valid as sunrocket is no longer. NO TOS has been entered with telebend. The "$50" adaptor WE all DID pay for. And for the sake of argument say we did not. This adaptor is now held as collateral due to breach of contract and thus OUR property until we are paid back. Yes is rides on telebends now purchased server equipement and did pull down a new password. That in no way shape or form means that that adaptor is their property. If you do not pay your ISP their monthly rate does that give them the right to hack your computer ? |
|
ronny_b
join:2004-10-10
Saint Louis, MO | reply to RockyBB
Finallly, a voice of sanity. Thanks, Rocky.
Ron |
|
burris
Premium
join:2000-08-22
Miami, FL | reply to WeenieBoy
So many are missing the real point...
Maybe we only want some honest answers....
Thus far, the answers from the CEO sound like the ones Scooter and Alberto gave in their respective testimonies.. |
|
Cutting edge
@af.mil
thumbs down from:
PloKoon 
| reply to TeleBlendBL
Hey -
Thanks for setting this up.
For all you yahoo's out there complaining. That was the CEO!!! Call tech support if you want a diatribe on the technical setup of devices. I know this is a tech forum, but really!
I am glad there was a group that came in and is trying to pick up the pieces. I got screwed by VT trying to port over, and now I just want someone to move us forward. The CEO is trying to do that and make a buck at the same time.
Give the conspiracy theories a rest... everyone isn't out to screw you personally... |
|
Fisamo
Premium
join:2004-02-20
Apex, NC
 ·VOIPo
·AT&T CallVantage
| reply to TeleBlendBL
Two likely possibilities come to mind with regard to the password changes, assuming the CEO and Lisa Bickford truly know nothing of the password change:
1. A TB (or transitioning SR -> TB) manager ordered that the passwords be reset, without specific instruction from or notification to top management.
2. A Sherwood (or should I say "Assignee"?) employee made the change and hasn't communicated the issue to TB management.
An open question (sure to spark some debate): Is Sherwood within their rights to lock the devices of people who are still using the SR network without "paying for it"? (Note: There's plenty of room for disagreement about whether or not the service was "paid for" and I don't intend to give either side of that argument any additional credibility. However, Sherwood could take the position (correctly or not--I am NOT an expert on this kind of law, or any kind, for that matter..  ) that once SR folded, all use of the network after SR's "collapse" date requires has not been paid for, regardless of whatever remaining prepaid time with SR. If they take the position that network use after SR's date of demise is unpaid, they could further take the position that they are within their rights to lock the adapter.)
In any case, TB has nothing to gain by locking the adapters of former SR customers who elect to NOT join TB. In fact, they stand much to lose, at least in the PR war. I hope this issue does not end up in the courtroom. If it does, the customers might get their devices unlocked, but not for a few years, after which they won't be of much use, anyway (assuming maturing technology and the user's desire to have working service with a different device well before any case is settled). |
|
SteveH07
join:2007-07-25
Andover, MN
| reply to Cutting edge
"Give the conspiracy theories a rest... everyone isn't out to screw you personally..."
Most CEO's of technical companies are pretty darn technical. He posted answers after having some time to ask others in his organization. He isn't trying to "help us" without helping himself 1st. If it wasn't him, it would be another company. I never thought SR customers would be left to die. That simply isn't logical because 200K subscribers have value.
So I guess all of us "conspiracy" types are illogical in wanting straight answers. I guess when we smell B.S. we should just realize he is trying to make a buck and he is doing his job.  |
|
burris
Premium
join:2000-08-22
Miami, FL
·VOIPo
 ·AT&T Southeast
·ViaTalk
| reply to Fisamo
said by Fisamo :In any case, TB has nothing to gain by locking the adapters of former SR customers who elect to NOT join TB. In fact, they stand much to lose, at least in the PR war. I hope this issue does not end up in the courtroom. If it does, the customers might get their devices unlocked, but not for a few years, after which they won't be of much use, anyway (assuming maturing technology and the user's desire to have working service with a different device well before any case is settled). Do you suppose there might be a substance of truth to this observation?? |
|
mack1951
Universal Soldier
join:2000-04-18
Bayonne, NJ | reply to Cutting edge
Keep giving them your bucks and let us know when you get something in return besides were working on it.
--
THE ROAD: Romans 3:23, 6:23, 5:8, 10:9 |
|
jester121
Premium
join:2003-08-09
Lake Zurich, IL
 ·surpasshosting
·ViaTalk
| reply to TeleBlendBL
Clueless on parade here....
No one telneted into your adaptor and changed the password; no one did any hacking into your box. Your adaptor went and requested an update and part of that update your adaptor received included a changed password.
YOU are responsible for what your equipment downloads from the internet. If you didn't take steps to turn off auto-updating, then you now own a grey box with some plugs in the back, which isn't good for anything. |
|
B
Premium,MVM
join:2000-10-28
| reply to TeleBlendBL
SunrocketBL and Mr. Fogg, are you guys coming back?
It's after 12 PM Eastern the day after the first (and so far last) appearance by Mr. Fogg. Some of us still have hope of getting more detailed and accurate answers to our nagging questions.
I'm sure you're busy traveling and managing your other companies, but as you know the Sunrocket victims are in a bad position, and looking to you for information and leadership.
Please come back to finish what you started here and give potential customers reason to have confidence in Teleblend.
Thanks.
-- B
--
In a realm outside causality and function |
|
brut7
join:2000-10-06
Babylon, NY
·magicjack.com
| reply to TeleBlendBL
You guys are all nuts for even considering Teleblend or Packet 8.
Lets see, it was suggested you go with either in a Sunrocket and a Sherwood e-mail... hmmmm....
You guys ever here of kickbacks? Suitcases full of cash?
Do you think thats not done in the US?
Guess who might be getting them.
If you can, get VOIP from your ISP (what I did for $15 a month permanent) if not, maybe Viatalk or Nuvio.
I've said my 2 sense worth.
Pay Attention or pay again.
Best Wishes |
|
undef
join:2007-07-24
Schenectady, NY
| reply to B
said by B :SunrocketBL and Mr. Fogg, are you guys coming back? It's after 12 PM Eastern the day after the first (and so far last) appearance by Mr. Fogg. Some of us still have hope of getting more detailed and accurate answers to our nagging questions. B - You're not being very considerate... Mr. Fogg must need his rest after travel. We should all be patient and wait for him to have a couple of latte's and count the double-paid subscriber dollars before he comes back |
|
B
Premium,MVM
join:2000-10-28
| reply to TeleBlendBL
Re: Official TeleBlend Interview thread with CEO
Holy mackeral. It's 10 o'clock at night with nary a new word from SRBL or BF?
It didn't show as updated so I thought for sure the thread must have been locked or moved, but nope, it's right here and quiet as a mouse in a blender.
I guess they're really not coming back? This is kind of sad. Did I miss another newer "official" Teleblend thread?
-- B
--
In a realm outside causality and function |
|
no1g8r
join:2005-05-05
Lawrenceville, GA
| reply to TeleBlendBL
I briefly considered TB, but when my 3 simple questions came back with a mass-sent email giving me answers to questions I didn't ask, and no answers to the questions that I did ask, plus (the kicker) notice that my ticket was being closed and to submit a new ticket if I had further questions, I decided right then that a company that closes tickets simply for the sake of closing them isn't who I need to do business with.
That said, I think what we need is the VP of Operations, rather than the CEO. Most of our questions were along the lines of "why is xxxxx aspect of the operation being handled in this manner?"
JMTCW |
|
iLive4Apple
Hybrid power
Premium
join:2006-07-13
Helena, AL | reply to TeleBlendBL
I guess they are lost in the "fog"  of the overwhelming amount of questions we are all asking. |
|
thin on patience
@aol.com
| reply to TeleBlendBL
Phone works but no PC connection
I don't really know what the deal is. My phone is working but I can't get a connection from the LAN on my Gizmo. This makes my PC that I was connecting to the Gizmo non functional or at best I can only use one or the other by switching the ethernet connection to the gizmo to use the phone and then back to the PC when I want to get on line. PAIN IN THE A##. I would guess that my Gizmo is at best only half locked. I am a bit concerned because I have spoken to customer service more than 3 times and they don't seem to know what to do. I shall not put up with this much longer. |
|
B
Premium,MVM
join:2000-10-28
| reply to TeleBlendBL
Re: Official TeleBlend Interview thread with CEO
If anybody's still hoping to hear back from Teleblend, you might be interested in a few words I got back from SunrocketBL, reprinted with his permission:
1) What happened to SR customers was indefensible, and many providers have been working hard to transition customers as best they can. The situation left by SR was messy, and I think all the providers are doing the best they can under the circumstances.
The interview will continue at some point though I tried to make clear before the interview this was an effort to start the dialogue, not intended to cram every single question into one session. I was trying to look through all the questions as fast as I could and pass them on to Bill. If he didn't get to some of them it wasn't because he was skipping them it was because I was trying to pass them along quickly so there would not be huge lapses between his posts. I think some folks gave him a chance, others did not. One poster I think even criticized how he introduced himself. {Unfortunately that was me, B, but I quickly corrected and apologized in the thread.} Posters here are smart folks and I will leave it to each of them individually to come to their own conclusions about the session and TeleBlend.
The most important point of clarification that has been stressed and re-stressed is as follows:
Rather than fire off a quick answer now, I will collect what info I can and get back to you. I won't be able to answer everything, but for information that can be made public, I will do my best to communicate it to customers.
...
I certainly want folks to know that the conversation will continue. You know me, when I reach out here it isn't just for show.
So they are still making an effort. I'm not personally very buoyed by this yet, but it's better than radio silence... Good luck to all the Teleblend users present and future.
-- B
--
In a realm outside causality and function |
|
Anon
@dupont.com
|  reply to TeleBlendBL
SRBL - I have several questions:
Why do a people who have joined TB still have no service but their accounts are charged? How can you charge customers before the service is provided?
When do you expect to get everyone's service up and running? Do people who do not have service get higher priority over other issues so that they can have access to 911?
I have written at least 5 tickets. I got one phone call back who told me that a new Gizmo will be shipped but we have not received it. Calling again we are told that no gizmo's are being shipped. So what is the truth? When I connect the Gizmo it simply switches on and off.
Thanks
Ticket # 368133 |
|
