Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| reply to Anon
Re: Official TeleBlend Interview thread with CEO
said by Anon :
SRBL - I have several questions:
Why do a people who have joined TB still have no service but their accounts are charged? How can you charge customers before the service is provided?
When do you expect to get everyone's service up and running? Do people who do not have service get higher priority over other issues so that they can have access to 911?
I have written at least 5 tickets. I got one phone call back who told me that a new Gizmo will be shipped but we have not received it. Calling again we are told that no gizmo's are being shipped. So what is the truth? When I connect the Gizmo it simply switches on and off.
Thanks
Ticket # 368133
TBH, I don't think they quite know the truth. To many people pulling to many ways. Teleblend at this rate, won't be around in 6 months, unless things change.... |
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swanboy
join:2001-01-22
Hollywood, FL
 ·Comcast
 ·magicjack.com
| reply to TeleBlendBL
No. This thread wasn't helpful, and NO I still wouldn't touch TeleBlend with a 10-foot-pole. They are quite obviously hiding things. He tried to say this was not a "last minute operation," yet they don't even offer service to consumers who aren't SR refugees.
If it is true that TeleBlend is a completely separate company (which, by the way, the CEO might legally be able to claim that, but in reality, for practical purposes- might have been best friends with Lisa herself.)
Anyway, if this were indeed true, WHY DID TELEBLEND PAY FOR THE SUNROCKET NETWORK TO STAY ALIVE? Out of courtesy, to do a favor to all us poor little stranded guys? Bullsh*t. What's the truth? What would the incentive be?
On another note:
said by TeleblendBF  :The TeleBlend offering was developed with enhancements specifically for former SunRocket customers To me, that pretty much admits it right there. If this is the case, exactly how long did TeleBlend know that SR was going to die? Judging by the look of the website, it most definitely was a last-minute operation. Also, who the hell wrote your FAQ? They exude hostility, and they are highly unprofessional.
You are nothing but a scam, bullsh*t company. Whether the CEO is posting on here or not, I will not be silenced when I see people being screwed.
I'm not a hostile guy, in fact I am very quick post about positive experiences rather than complain, but not with this issue. Something is wrong, and I know it.
Frankly, unless you are going to answer real questions, with real answers, get out of here. It's a waste of everyones time, including TB to post these crap responses. |
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undef
join:2007-07-24
Schenectady, NY
| said by swanboy :You are nothing but a scam, bullsh*t company. Whether the CEO is posting on here or not, I will not be silenced when I see people being screwed. I'm not a hostile guy, in fact I am very quick post about positive experiences rather than complain, but not with this issue. Something is wrong, and I know it. Frankly, unless you are going to answer real questions, with real answers, get out of here. It's a waste of everyones time, including TB to post these crap responses. Here here! swanboy, you pretty much summed up what many of us think/feel. No mincing words, no putting it nicely  |
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Batchman
@comcast.net | reply to TeleBlendBL
swanboy for pesident! |
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B
Premium,MVM
join:2000-10-28
| reply to swanboy
TeleblendBF (Bill Fogg) hasn't been back to provide a single answer in this thread since his first and only brief appearance on 7/25, a week and a half ago. (He did appear in another thread on 7/28.)
He's clearly too busy with travel and other acquisitions (Amp'd Mobile) to finish what he and SRBL started here, so I've begun to conclude this thread is pissing into the wind (and that Teleblend never really took any of our concerns seriously after all). The new 8/5 cut-off is quickly approaching and Teleblend has told us exactly nothing. Where the hell are they? Similarly they have accomplished for their paying customers what appears to be exactly nothing.
I was perhaps the last optimist in this regard, but that's over now. Teleblend is for suckers. Nothing personal, SRBL; I know that you tried.
-- B
--
In a realm outside causality and function |
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Wes Newell
@verizon.net
| reply to RockyBB
said by RockyBB :Nevertheless, the adapters were never the property of the user, when SR was alive the users never thought they were their property The adapters became the property of the users the moment they were abandoned by Sunrocket. Teleblend is not Sunrocket even though they are running SR's previous servers. They have absolutely no legal defense for what they did. I had already spent time working with the router and changing the SR passwords and then I signed with TB. For them to disable my web access and change all passwords where I can't even manage my network now really pisses me off. I have threatened charging them with a federal crime and will do so if the situation isn't set right quickly. |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
·callwithus
·Axvoice
| reply to TeleBlendBL
Many thanks Brian for taking your time here and trying to put this together. I hope that TB makes it worth your wild...
Anyway, with all the hostile SR subs that just got shafted, I'm afraid that TB's response didn't bring the integrity and foresight needed at this time. This being a BBR forum, TB should be well aware that many will verify facts.
If TB wants to be seen as the Hero that saved the phone lines from going down, then they shouldn't be playing us like a bunch of Ya Hays.
Just a lot of subscribers opinions! |
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howieh
It's Spring
Premium,MVM
join:2000-08-06
Metuchen, NJ
clubs:
·Teleblend
| I have signed up with Teleblend for both mine and my daughter's SR accounts and will most likely stay with them until the end of the contracts in Mar. 08 and Apr. 08 respectively.
Your assessment of the situation is right on target and unless TB does something to change my opinion of them, I most likely will not renew with them at the end of the terms.
--
Hey Buddy, can you spare a cycle? Join Team Helix |
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B
Premium,MVM
join:2000-10-28
| reply to B
said by B :The new 8/5 cut-off is quickly approaching and Teleblend has told us exactly nothing. Where the hell are they? Similarly they have accomplished for their paying customers what appears to be exactly nothing. I was perhaps the last optimist in this regard, but that's over now. Teleblend is for suckers. Nothing personal, SRBL; I know that you tried. It occurs to me that, in fairness, perhaps I should be cutting Teleblend the same slack I'm cutting Viatalk (the latter is swamped with new subscribers and its tech support has taken a nose dive). Both are overwhelmed with new business. But somehow it doesn't seem like the same thing (for one, Teleblend, in swallowing an existing architecture, has had to do almost nothing to date except pay some bills and charge some credit cards)...
-- B
--
In a realm outside causality and function |
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imacamper
join:2005-05-17
Elk Grove, CA
| reply to gatorkram
said by gatorkram :Question: Will we at some point be able to get free or discounted equipment to replace our current sunrocket branded equipment? It is my understanding, if these devices are factory reset, we are SOL as far as working in the future with the TB service. I'm late to this thread and don't expect to read all of it so I apologize if I'm posting duplicate info. However I reset my Innomedia ATA and configured for use with ViaTalk. After having poor quality with its service and not being able to resolve it, I just turned provisioning back on and voila, SR/TB service was restored.
Cheers,
Drew |
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nonymous
join:2003-09-08
Glendale, AZ
1 edit | reply to B
said by B :It occurs to me that, in fairness, perhaps I should be cutting Teleblend the same slack I'm cutting Viatalk (the latter is swamped with new subscribers and its tech support has taken a nose dive). Both are overwhelmed with new business. But somehow it doesn't seem like the same thing (for one, Teleblend, in swallowing an existing architecture, has had to do almost nothing to date except pay some bills and charge some credit cards)... -- B Well Teleblend wants to take over the whole customer base. That is what they make themselves out as preferred replacement.
Viatalk upped their price some to slow the influx of customers. They like new customers but are not actively going after the whole base. Even Packet8 paid to be second choice.
So that to me is the difference. Viatalk is adapting to the huge influx for themselves. But did not say we are the preferred choice so all 200,000 come here.
Viatalk even has to port numbers; However, from what I have read Teleblend does not and already has customer info so they should be a step ahead in that respect. Are they? |
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Bill44130
join:2003-10-08
Cleveland, OH
·Future Nine Corpor..
·Axvoice
·ViaTalk
| I would think they would be ahead, but they are not communicating with customers and the website they have tells you nothing. I am still using SunRocket website to control my features. I feel like I am kind of hanging on the edge waiting for something to happen. |
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B
Premium,MVM
join:2000-10-28
1 edit | reply to nonymous
A week ago a Teleblend/SR tech told a forum member that they were up to 50,000, so it's possible (though a very scary thought) they could have upwards of 100,000 people paying $13 for just about nothing... I have no idea how many subscribers the other guys snagged. The weird part is that VT got so swamped even though they weren't on the radar (no formal Sherwood recommendation, no ad campaign) anywhere but... here?
-- B
--
In a realm outside causality and function |
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no_one
@QWEST.NET | reply to TeleBlendBL
Viatalks pricing is competitive with Sunrockets. Plus DSLReports had the Sunrocket meltdown first. So those visiting here for the first time because of the thread may have seen the Viatalk forum here? |
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B
Premium,MVM
join:2000-10-28 | That's as good an explanation as any. Add to that their apparently small staff and manual signup processes, and you've got a bad recipe.
Thanks.
-- B
--
In a realm outside causality and function |
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TeleBlendBL
join:2006-09-27
Mclean, VA
| Sorry I haven't been on in a little while, been shut down with some health issues for about 10 days. I'm not trying to pass that off as an excuse, only to pass along I'm still here and realize questions still exist.
TeleBlend has been ramping up to absorb the new customers. Of course it has been a busy period, as would be expected. Some posters here have the information they need, others want more because of the manner which SunRocket failed. Bill and other TeleBlend execs are responding on a daily basis to the valuable feedback we see here. That said, some of the questions forwarded to me deal with sensitive corporate data that any provider would not feel comfortable divulging. If you feel that there are some outstanding questions that require only basic info and should be responded to, let me know what those are and I'll track them down.
As far as the data above, couldn't say how many customers ViaTalk has migrated from SunRocket. The total pool was 200,000 and all the providers no doubt have carved out their share at an influx they can handle.
As issues bubble up feel free to post or PM me so I can investigate so we can keep the lines of communication open. |
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Rich in CT
@myvzw.com
| Thanks SunRocketBL.
My biggest question for TB still is when am I going to be able to make ALL local calls again? I seem to be only able to call about 1/2 the numbers I try (the rest result in fast busy signals). I may be wrong, but this doesn't seem like a very big expectation of a phone service, yet my emails just get rejected or ignored. |
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TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL
·ViaTalk
·Teliax VOIP
·Comcast
·Teleblend
| reply to TeleBlendBL
Welcome back, and hope you are feeling better.
One of the questions that was asked several times, and never answered was about the early transitions.
I was one of the many who jumped onboard early, and were promised seemless transition, and the same features and quality as SunRocket. Well, I signed up July 20th, and here it is August 5th, and still waiting. It was asked if there was going to be a pro-rated credit for those of us that signed on early, or was the degraded service just going to be a penalty for signing on early?
I think if that they do not offer some sort of service credit, it would not sit well with myself and others, and that would definately push me to go with another provider.
If they are truly interested in retaining a customer base, they need to more to make us happy.
Just my 2 cents.
TJ |
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burris
Premium
join:2000-08-22
Miami, FL | reply to TeleBlendBL
I signed up with TB but want to cancel..I have sent 3 emails to customer support to cancel....got one automated reply.
Do I need to call my credit card company? |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH | Only if you don't want to get charged again and maybe get your money back. 
Good Luck |
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