gatorkram
Spelling and Grammer impared
Premium
join:2002-07-22
Winterville, NC
clubs:
 ·Embarq
 ·linode
| reply to undef
Re: Official TeleBlend Interview thread with CEO
said by undef  :Not to be a pain, but if we actually get meaningful answers, this thread will likely be read by tens of thousands over the next few weeks. Could we try to keep the chatter to a minimum, beyond asking questions, to facilitate easy access to the answers for all those who end up coming here over the next few days / weeks? You could just ask the mods to remove all the questions that get answered posts, and remove posts like this that are just background noise.
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Give me bandwidth or give me death! |
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TeleblendBF
join:2007-07-25
Essex Junction, VT
| reply to TeleblendBF
I realize there is a great deal of confusion on the Board, as well as frustration regarding what happened at SunRocket. Customers have every right to be angry. I do want to state that USA Telephone and TeleBlend is not related to SunRocket in any way, we are a totally separate company. That said, we have been working with Sherwood Partners to put a system in place to ease the transition for those customers that would like to move over to TeleBlend, and doing so in a way that lets folks keep their existing equipment and phone number without going through the porting process.
Questions:
Probably the question I’ve seen most frequently relates to the equipment being locked and passwords. Let me say this: the reason that former SunRocket customers still have service is because TeleBlend is paying the bills to carriers so that the lights stay on. In other words, service still exists because the network has been kept running. We do not have access to equipment passwords and we can’t impact your service at all; all we have done to this point is pay the network operators to keep service operable. We don’t have access to your passwords or information that would enable unlocking.
For porting, if you decide to go with another vendor other than TeleBlend I think most folks realize but I’ll reiterate, we aren’t involved in that process. Porting your number from SunRocket would require dealing directly with the CLEC or incumbent that has your DID.
Voicemail and International Calling: These two capabilities are our priority right now and they both should be available very shortly. After that, we will bring the other enhanced features online as part of the process.
Is there a SunRocket affiliate program? Not at this time but we are targeting Fall 2007 to get that going.
What about additional calling plans? Right now, the $12.95 per month plan is our offer for SunRocket customers. We will be rolling out a plan for non-SunRocket customers in the near future that will be at a higher price point. |
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peacerosetx
@mindspring.com
 from:
gatorkram
| reply to NH Rocketeer
I agree about the extension of the first billing date. I notice that many of the other providers are offering incentives to sign up(including a free month!) An extention for the first billing period seems highly appropriate considering we are not getting the full services at this point--not to blame anyone, but I am hesitating because I don't want to pay for a full month and not have voice mail. So it would seem a move in the right direction to offer some more substance other than the $12.95 considering that we are all trying to make this work (even the month-to month folks).
Peace,
trusting in the Lord... |
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TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL
 ·ViaTalk
·Teliax VOIP
 ·Comcast
·Teleblend
| reply to undef
said by undef :Not to be a pain, but if we actually get meaningful answers, this thread will likely be read by tens of thousands over the next few weeks. Could we try to keep the chatter to a minimum, beyond asking questions, to facilitate easy access to the answers for all those who end up coming here over the next few days / weeks? Agreed, the following should not be accepted as a valid answer:
quote:
TeleBlend has an agreement with the Assignee to solicit and support former SunRocket customers.
As found in their FAQ's.
TJ
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B
Premium,MVM
join:2000-10-28 | reply to TeleblendBF
I'm whelmed. Welcome Bill.
DSLR does not in general delete posts just because they are answered. I suggest that all relevant posts remain.
-- B
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In a realm outside causality and function |
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undef
join:2007-07-24
Schenectady, NY
| reply to TeleblendBF
If all you have done is pay the bills, please answer the following related questions:
1. Sunrocket customers whose lines have not gone down hear TeleBlend announcement when they dial 0... this seems like more than writing a check would produce.
2. Customers who had access to their devices as of last week no longer can access the device to make changes - paying a bill is, again, unlikely to result in such a technical change.
3. What is TeleBlend's stand on who owns the devices? |
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walletless
join:2007-07-20
Bellevue, WA | reply to TJ_in_IL
Question: Is there an upper-limit on minute usage for the "unlimited" plan? If so, what is the number. |
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TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL
·ViaTalk
·Teliax VOIP
·Comcast
·Teleblend
| reply to TeleblendBF
said by TeleblendBF :We don’t have access to your passwords or information that would enable unlocking. Then who is in control, and who has these passwords? Somebody is locking them, if not TeleBlend. |
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walletless
join:2007-07-20
Bellevue, WA
·VOIPo
| reply to walletless
SunrocketBL - If you want me to setup a forum specifically for this discussion (or similar ones in future), please let me know. It will take me a few days to set one up, but it should be up by this weekend if you need it. (I have my own domain where we can facilitate this). |
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walletless
join:2007-07-20
Bellevue, WA
·VOIPo
| reply to TJ_in_IL
said by TJ_in_IL :said by TeleblendBF :We don’t have access to your passwords or information that would enable unlocking. Then who is in control, and who has these passwords? Somebody is locking them, if not TeleBlend. I would assume, that if TB took over all contacts from SR, then hopefully have a point-of-contact from Innomedia where they can ask about resetting the password, etc. Can/will TB be willing to do this for the sake of disgruntled SR customers like me and 200,000 others? |
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hmm8
join:2002-05-21
Frisco, TX | reply to TeleBlendBL
Question.
How much time do Former SR customers who do not switch to the TeleBlend have to port their numbers to other providers should they choose to do so? In other words how much longer will you keep their numbers working? |
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xtof
join:2007-07-23 | reply to TJ_in_IL
And how can Teleblend change the gizmo config to point to their own network if they don't even know what the new password is (and who changed it...)??? |
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voodooevil
join:2007-07-21
Leland, NC
| reply to TeleBlendBL
I am happy this guy finally revealed himself. I was getting worried about things. I did not want to go through the headache of switching to another company and I will give teleblend some more time after hearing from CEO. uninterupted service for usa calls. I just really need international calling plan. But thanks for answering our questions.
Joe |
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TeleBlendBL
join:2006-09-27
Mclean, VA | reply to walletless
That sounds good. For this I know that people wanted answers sooner rather than later so while the structure isn't ideal it at least gets things rolling. Bill will post a few more answers in two minutes, he is compiling your newer questions. |
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loitus
@bcconverting.com | reply to TeleBlendBL
CEO - How do you expect to be successful with such a "thrown together at the last minute" operation? Can you assure us your fate shall differ from SR's in any way? If so, in what way are you different? |
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burris
Premium
join:2000-08-22
Miami, FL
·VOIPo
·AT&T Southeast
·ViaTalk
| reply to TeleblendBF
How is it possible to pay network operators to keep the service running? What does that mean? Who are network operators? If you are implying that the original SR service is running all by itself with no input from anyone and simply sending provisioning to the adapters, I find this almost impossible.
On the other hand, if this is possible, why did SR need a full staff to keep it running when they were operating it in-house? |
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undef
join:2007-07-24
Schenectady, NY
| reply to xtof
Along the same lines as xtof's question:
Mr Fogg, as TeleBlend obviously has control over the devices in order to facilitate running the now defunct Sunrocket environment, will you have your technical staff either set the passwords on the devices and provide the password to former Sunrocket customers, or have them disclose the passwords that are already set? Being able to set the passwords goes part and parcel with being able to provide service, which you obviously are doing, so this is not a question that requires a great deal of technical research or side-stepping. Are you willing to extend to us an olive branch? |
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TeleblendBF
join:2007-07-25
Essex Junction, VT
| reply to TeleblendBF
Do we have billing info for customers?
We do not have access to billing information for the SunRocket customer base. The only information we access is if a customer signs up with TeleBlend, and then we would only access the information needed to ensure we are not assigning a duplicate phone number to customers.
What is TeleBlend’s stance on BYOD?
Right now, all of our efforts are focused on transitioning SR customers so that they have consistent dial tone. We at this point are not supporting a BYOD. We will communicate if that changes.
Is this a last-minute operation?
Let me say that USA Telephone has been around since 1999 and we know the phone service space. We are ramping up the TeleBlend offering but we are not going anywhere and hope to set up long term relationships with our customer base.
Is there an upper-limit on minute usage for the “unlimited” plan?
At this point no, but we do ask that folks adhere to fair use and if that doesn’t happen going forward we will communicate to customers if that policy changes. |
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B
Premium,MVM
join:2000-10-28
| reply to burris
said by burris :How is it possible to pay network operators to keep the service running? What does that mean? Who are network operators? If you are implying that the original SR service is running all by itself with no input from anyone and simply sending provisioning to the adapters, I find this almost impossible. Running by itself is certainly possible -- that's what it's been doing. It's the magical change in provisioning and accompanying password change that's impossible. Bill doesn't know how it happened; the immaculate deception.
-- B
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In a realm outside causality and function |
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sandwidth
join:2004-10-22
Ontario, CA
·Time Warner Cable
| reply to TeleBlendBL
Since you answered my 2nd question (in the other thread) I'll ask this one.........
Equipment/Servers/Software.........Are you going to just use the SR stuff???
***IF*** you guys turn the SR switch ***OFF*** and the TB switch ***ON***, can we expect the same or better voice quality w/ TB????? |
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