 B Premium,MVM join:2000-10-28
1 edit | reply to TeleblendBF Re: Official TeleBlend Interview thread with CEO
said by TeleblendBF :Do we have billing info for customers? We do not have access to billing information for the SunRocket customer base. The only information we access is if a customer signs up with TeleBlend, and then we would only access the information needed to ensure we are not assigning a duplicate phone number to customers. What is TeleBlends stance on BYOD? Right now, all of our efforts are focused on transitioning SR customers so that they have consistent dial tone. We at this point are not supporting a BYOD. We will communicate if that changes. Is this a last-minute operation? Let me say that USA Telephone has been around since 1999 and we know the phone service space. We are ramping up the TeleBlend offering but we are not going anywhere and hope to set up long term relationships with our customer base. Is there an upper-limit on minute usage for the unlimited plan? At this point no, but we do ask that folks adhere to fair use and if that doesnt happen going forward we will communicate to customers if that policy changes. Bill, first of all you haven't yet actually introduced yourself, though SRBL said it was you. (sorry, I was wrong)
Second, your answers to date are lacking in detail. Please provide more exact information if you at all can, or defer to a more technical underling.
"The only information we access is if a customer signs up with TeleBlend, and then we would only access the information needed to ensure we are not assigning a duplicate phone number to customers." What, specifically, is that information, by what authority and mechanisms do you have it, and what exact data fields are described for each customer?
Re: BYOD, many people have reported signing up for Teleblend on legacy BYOD gizmos -- I hope you are aware of this and have a plan to allow those new customers of yours to continue service.
Thanks. Most of my more technical questions were presented in SunrocketBL's earlier thread, but not yet answered.
-- B -- In a realm outside causality and function |
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  burris Premium join:2000-08-22 Miami, FL | reply to TeleblendBF How could we have had access to the database and not your company? |
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  iLive4Apple Hybrid power Premium join:2006-07-13 Helena, AL
·Verizon BroadbandA..
·Charter Pipeline
·AT&T Southeast
·ViaTalk
| reply to TeleblendBF Ok, I spoke with one of your service rep's and he stated to me that you guys are using and taking over SunRocket's infastructure using their existing networks and CLEC's and thats how you will continue service with existing adapters so easily. How is this possible that you just suddenly started up service on SunRocket's existing network. |
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 ChuckIL9
join:2005-11-07 Peoria, IL
·magicjack.com
·STANAPHONE
·Aretta Communicati..
·Nuvio
| reply to TeleBlendBL So, does USA Telecom have ownership interest in Unified Communications? Or are you using them an agent to provide the Teleblend VOIP offering. Is Unified Communications providing the engineering and maintenance to keep the Sunrocket infrastructure running? |
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 voodooevil
join:2007-07-21 Leland, NC | reply to TeleBlendBL Can you ball park a date for international calling and voice mail. The answer you gave earlier could mean years. |
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  srusr
@elementis.com
| reply to B said by B :Bill, first of all you haven't yet actually introduced yourself, though SRBL said it was you. He introduced himself in the last post on page one. |
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  TJ_in_IL
join:2006-06-10 Winthrop Harbor, IL
·ViaTalk
·Teliax VOIP
·Comcast
·Teleblend
1 edit | reply to B said by "B" :
Bill, first of all you haven't yet actually introduced yourself, though SRBL said it was you. Actually he did... last post page 1: quote: First off, let me provide an overdue introduction. Im Bill Fogg, CEO of USA Telephone, we are a Competitive Local Exchange Carrier (CLEC) that has been providing reliable local and long distance phone service since 1999. TeleBlend is a nationwide broadband phone service that is being offered by Unified Communication Corp., and managed by USA Telephone.
TJ
sorry, srusr beat me by 10 seconds... |
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 walletless
join:2007-07-20 Bellevue, WA
·VOIPo
| reply to voodooevil said by voodooevil :Can you ball park a date for international calling and voice mail. The answer you gave earlier could mean years. Probably why he is not mentioning anything  |
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 B Premium,MVM join:2000-10-28 | reply to TJ_in_IL My apologies! Missed that first post of yours, Mr. Fogg.
-- B -- In a realm outside causality and function |
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  gatorkram Spelling and Grammer impared Premium join:2002-07-22 Winterville, NC clubs:
·Embarq
·linode
| reply to TeleBlendBL So the only new information I see so far is this:
Is there an upper-limit on minute usage for the unlimited plan?
At this point no, but we do ask that folks adhere to fair use and if that doesnt happen going forward we will communicate to customers if that policy changes."
I am pretty happy to have this information. -- Give me bandwidth or give me death! |
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 undef
join:2007-07-24 Schenectady, NY | reply to walletless Was that it, or can we expect answers to the remainder of questions? |
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 TeleBlendBL
join:2006-09-27 Mclean, VA
| reply to ChuckIL9 Hey Guys. Bill had to sign off; he's been traveling all day and does not view this as the end of communications, but as a first step. Let me try and tie up a few of these final questions and then we will continue to interact with this thread, or, as suggested by the mod, set up something a little more formal.
Locked equipment: Again, TeleBlend had nothing to do with the locking of any equipment. That said, if something was done by SR or I don't even know what other possibilities will be I can tell you that I'll try to see if I can make hay out of who locked the gizmos and why, but again, TeleBlend does not have access to that equipment.
On the BYODs - Bill passed along that if customers were able to use SunRocket service before on their OD and have signed up for TeleBlend service, they will still be able to receive service now.
Who is Unified Communications Corp.? TeleBlend is the VOIP business unit of Unified Communications Corp., the company offering the service. USA Telephone is managing it |
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  TJ_in_IL
join:2006-06-10 Winthrop Harbor, IL | reply to undef [visualize a virtual hourglass.... thinking] |
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  gatorkram Spelling and Grammer impared Premium join:2002-07-22 Winterville, NC clubs:
·Embarq
·linode
| reply to TeleblendBF I guess I have a question, if you are more or less running right now on all the old SR equipment, contracts, and what have you, then why on earth did voicemail and internat. calling break, and why is it taking so long to get them back up and running. -- Give me bandwidth or give me death! |
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  burris Premium join:2000-08-22 Miami, FL | reply to TeleblendBF If you are using SR equipment and provisioning, how could you not know about duplicate numbers?
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 hmm8
join:2002-05-21 Frisco, TX | reply to TeleBlendBL Still waiting for an answer to my question... Hopefully Mr. Fogg will find time in his busy schedule to address most of the questions we posed here. |
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 Cogdis
join:2007-03-26 Floral Park, NY
·Verizon FIOS
·RoadRunner Cable
·Teleblend
·ViaTalk
| reply to undef Mr. Fogg,
Thank you for taking the time to provide us a direct source of information.
I feel that I should echo that the only way to modify the configuration of our adapters is through Teleblend's provisioning servers. Therefore (intentionally or not) our devices were modified by Teleblend.
PLEASE understand that we have paid for these devices. Many of us are out $200 because of Sunrocket, please do not make us spend more money on unecessary equipment.
And if not out of compassion, undo the change out of respect for the law. Computer Tampering is illegal.
Thank you again. |
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  NH Rocketeer
@epoch.net
from: dentman42 
| reply to TeleBlendBL I know it's not your fault SRBL - and I am TRYING to be civil and polite,
but that was lame and a waste of everyone's time. |
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 xtof
join:2007-07-23
| reply to TeleBlendBL said by TeleBlendBL : TeleBlend does not have access to that equipment. You must be kidding, right?
How can TB operate the network without having access to the gizmos???
My understanding is that right now everybody (SR or TB users) is running on the SR network, until they shut down everything. Then what will happen? No more service for TB users either? |
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 TeleBlendBL
join:2006-09-27 Mclean, VA
| reply to TeleBlendBL Guys, I hope that this has been useful at some level (that was kind of a rhetorical statement so humor me a little bit). As you can imagine the folks over there are busy ramping up and transitioning customers, but Bill wanted to take some time now to touch base. Keep the questions coming, I know that their service will be a better one based on your feedback. (I know that more than anyone)
I will continue to pop in and keep folks abreast when voice mail becomes active and other significant news. If you have questions feel free to post, or PM me. |
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